News

April16 2025

Kempinski Partners with BTG Hotels to Expand Luxury Hospitality in China

Kempinski Hotels + BTG Hotels

Kempinski Hotels has announced an exciting new chapter in its longstanding partnership with BTG Hotels (Group) Co., Ltd. This extended alliance aims to elevate the luxury hotel experience in China, leveraging over 30 years of collaboration in the luxury sector. This partnership is set to bolster Kempinski’s leadership in the hospitality market, a status it has maintained for over 150 years.

The new multi-year investment plan spearheaded by Kempinski focuses on several key areas:

1. Expanding the Chinese Heritage Portfolio: One of the main objectives is to grow the Kempinski brand within China by offering authentic experiences that cater to sophisticated travelers from both local and international markets.

2. Launching a New Lifestyle Hospitality Brand: In the next five years, Kempinski aims to develop 200 new hotels throughout China. This new offering will widen choices for domestic travelers, underpinned by BTG Hotels’ extensive market presence and Kempinski’s expertise in creating unique hospitality experiences.

3. Support for Bristoria and NUO Brands: The partnership will also deepen strategic support for the Bristoria brand while strengthening the international expansion of the NUO brand, promoting cultural luxury hospitality standards worldwide.

4. Membership System Integration: Kempinski and BTG will enhance cooperation on integrating their membership systems, further enriching customer loyalty programs.

Li Yun, Chairlady of BTG Hotels, comments on the partnership, stating, “Kempinski and BTG have shared considerable success over the last two decades. The landscape of travel and tourism in China has dramatically changed over the past quarter-century, and Kempinski has been part of this journey from the very beginning. We look forward to continuing our long-term strategy in the region by leveraging Kempinski’s hospitality expertise.”

Barbara Muckermann, CEO of Kempinski Hotels, added, “Our partnership with BTG is built on a rich history and a strong foundation. As pioneers in luxury hospitality in China, we are excited about the future of our collaboration, which uniquely positions us to continue our aggressive expansion in this important market.”

Kempinski first ventured into China in 1992 with the opening of the Kempinski Hotel Beijing Yansha Center, marking a significant milestone as the country’s very first five-star luxury hotel. Since then, both Kempinski and BTG have created Key Co., a joint venture to manage their hotels throughout China. This collaboration aims to maintain the luxury standards associated with Kempinski while also integrating BTG’s local travel and tourism reputation.

In 2018, both partners agreed to extend their joint venture for another 50 years, a decision rooted in mutual trust and the sustained potential of the market. Today, this venture stands as one of the largest operators of international luxury brands in China, comprising 22 hotels and a promising future ahead.

Rick Huo, President of Key Co. and NUO International Hotels Management Co., Ltd., expressed enthusiasm about the renewed partnership, highlighting its strategic importance. He remarked, “This is a key step in expanding our portfolio and strengthening our brand offerings in China and beyond. This renewed collaboration underscores our commitment to capturing a larger market share and establishing new benchmarks in the industry.”

Through this continued relationship, Kempinski and BTG Hotels aim to focus on the evolving needs of Chinese travelers by introducing a new brand that combines the unparalleled hospitality experience of Kempinski with uniquely designed products just for them. Rasha Lababidi, Chief Product Officer of Kempinski Hotels, emphasized the strategic importance of this new brand, stating, “This lifestyle brand will cement our long-term commitment to the Chinese market, allowing us to extend our footprint in the region.”

The renewed partnership between Kempinski Hotels and BTG Hotels reveals a vision for the future in the luxury hospitality industry in China, reflecting Kempinski’s transformational journey to remain a key player as it positions itself as a world-class leader in exclusive travel experiences.

Also read Kempinski Properties Around The Globe Celebrate The Month Of Love

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April 14 2025

Paradisus Bali by Meliá Enters Southeast Asia Through the Conversion of Iconic Meliá Bali

Paradisus by Meliá

The all-inclusive luxury brand Paradisus by Meliá is preparing to make its debut in one of the most popular destinations in Asia. Meliá Bali — the first hotel opened by Meliá Hotels International outside of Spain, inaugurated 40 years ago — is undergoing a full renovation to be transformed into a new Paradisus by Meliá. The aim: to elevate the guest experience with a unique and exclusive concept.

Paradisus Bali is set to open its doors next December, becoming the brand’s first property in Asia and marking yet another milestone in the history of Meliá Hotels International. This rebranding is part of the Group’s broader repositioning plan, which is a key pillar of its strategy to strengthen its brands, improve profitability, and enhance customer satisfaction.

The new Paradisus by Meliá Bali will feature 485 Luxury Suites and seven Villas. Spread throughout the grounds are four pools surrounded by lush tropical gardens and lagoons, eight new restaurants presenting upscale global gastronomy, and 12 different locations throughout the property where guests can enjoy top shelf drinks.

As a standout feature of the renovation, the hotel will introduce distinct spaces tailored to every type of traveler. The Reserve, an adults-only haven, offers elevated service, exclusive privileges, and refined facilities. Meanwhile, Family Concierge provides a luxury experience thoughtfully designed for families, ensuring personalized service and curated amenities for all ages.

Moving beyond the concept of all-inclusive, Paradisus by Meliá Bali’s Destination-Inclusive ® program prioritizes guest immersion in the destination, while emphasizing holistic well-being. Daily exclusive experiences will be on offer, inside and outside the property, with each designed to help guests uncover the beauty, rich culture and nature of Bali.

Paradisus will also look to Bali’s rich and varied wellness philosophies for wellness-related activities at the property. This will be complemented by the YHI Spa, which will offer a variety of treatments in a tranquil setting. The newly imagined 12 treatment room sanctuary set amid a verdant garden will feature a circuit pool with its own relaxation area.

Also read Meliá Pattaya Hotel Opens on February 14

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April 12 2025

Hilton is Streamlining Business Travel Payments by Making it Easier to Go Cardless

Hilton virtual card payment technology

Hilton hotels business travelers can enjoy effortless check‑ins and more secure payments with the introduction of a first‑of‑its‑kind virtual card payment technology.

Hilton is advancing the business travel industry as the world’s first hotel group to automate the integration of virtual card payment details into its property management system. This technology will be implemented in thousands of Hilton properties globally, creating a more efficient and secure experience for business travelers and corporations around the world.

This new solution, created in partnership with the leading virtual card technology provider Conferma, significantly reduces the manual process involved in using virtual corporate credit cards at hotels – which before would require receiving payment details through email or fax – and supports the growing need for frictionless travel and digital-first experiences. With our Conferma integration, over 400 Travel Management Companies (TMCs) and thousands of corporate clients will soon benefit from the increased efficiency, flexibility, control, and security of using virtual card payments when traveling at Hilton properties worldwide.

“As the first global hotel group to adopt this pioneering solution, Hilton is proud to lead the way in redefining the customer experience,” said Frank Passanante, senior vice president, Global Head of Sales & HRCC, Hilton. “Our new API integration will enable the more seamless use of virtual corporate credit cards at our properties which allows us to elevate our service even further, starting with an effortless check-in process, ensuring our corporate guests feel valued and cared for from the moment they arrive.”

Faster, More Secure, and Fully Automated Corporate Payments

Virtual cards are rapidly becoming the preferred choice in corporate travel payments, offering enhanced security, expense control, and spend reconciliation. Bookings made through Conferma’s platform generate a unique virtual card number, which will now be shared securely with Hilton’s property management system via API.  This solution enhances the check-in process and guest experience by:

• Streamlining the check-in process for travelers using virtual card payments, ensuring instant access to payment details within Hilton’s property management system.
• Eliminating the need for physical cards, with 79% of travel buyers viewing single-use virtual cards as effective in preventing fraud by external parties such as hackers or thieves.
• Helping to automate B2B payments, streamlining spend reconciliation, reducing manual work, and minimizing customer friction.

Jason Lalor, CEO, Conferma, said, “We are thrilled to partner with Hilton to transform the way corporate hotel payments are made. Together, we are taking virtual card technology to new heights, offering a more seamless, secure, and stress-free solution that benefits business travelers and their corporate finance teams, travel managers, travel management companies and hoteliers alike. This partnership sets a new precedent for the industry, freeing more business travelers from time-consuming admin, while hoteliers focus on the business traveler experience.”

Through this partnership, Travel Management Companies can more confidently support the growing preference by businesses for virtual cards that offer enhanced security, seamless payments and integration with their preferred travel suppliers.

“National Corporate Housing delivers Superior Service to our guests by collaborating with hotel partners to improve services. A key focus is a smooth check-in process,” said Carmen Stinson, managing director, National Corporate Housing. “We’re excited that Hilton heard us and is implementing an API solution with Conferma, allowing for faster identification of virtual credit cards. Guests enjoy a flawless check-in, our agents have less administrative work chasing and resubmitting credit card authorization forms, and the reconciliation process is more efficient and accurate.”

“Our longstanding partnership with Hilton helps us provide more flexibility for our customers to manage travel and spend in a way that works best for them,” said Sébastien Bardin, vice president, Product Management, American Express Global Business Travel. “This automated technology gives business travelers even more choices for simplified, convenient, and secure virtual payment options and most importantly, a seamless experience.”

Also read Video: Hilton And Peloton Elevate Wellness Travel Through In‑Room Fitness Experience

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April 10 2025

Resorts World Sentosa (RWS) to Host The Laurus,Singapore’s 1st The Luxury Collection Branded Property

Resorts World Sentosa The Laurus

Resorts World Sentosa (RWS, 圣淘沙名胜世界) will be home to Singapore’s first The Luxury Collection branded property The Laurus (桂玥豪华精选酒店) when it debuts in the third quarter of 2025 (3Q2025). Crafted in collaboration with Marriott International. The 183 all-suite luxury hotel will be available for bookings from May 2025.

Tan Hee Teck, Chief Executive Officer, RWS (陈启德, 圣淘沙名胜世界行政总裁), stated: “Our landmark collaboration with Marriott International to bring the very first The Luxury Collection branded property to Singapore further exemplifies our commitment to redefine luxury guest experiences. The Laurus at RWS stands as a shining beacon, heralding a new era of exceptional luxury and hospitality, further cementing RWS’ esteemed status as Asia’s premium lifestyle destination resort.”

“Marriott International is pleased to collaborate with RWS to introduce The Luxury Collection brand
to Singapore. This milestone reflects our commitment in contributing to the evolving luxury landscape of this extraordinary island city. Drawing inspiration from Singapore’s storied past and rich cultural heritage,” said Rajeev Menon, President, Asia Pacific excluding China, Marriott International.

Nestled at the edge of a lush tropical forest, The Laurus offers 183 elegantly appointed suites, as well as courtyard spaces and a function room for intimate events and ceremonies that span across five floors. Each suite is thoughtfully designed with refined details, from luxurious bedding and curated furnishings to sleek monochromatic accents that exude timelessness. Combined with a bar, a beautifully landscaped outdoor swimming pool and spa, epicureans can also look forward to a new all-day-dining concept restaurant. Information of The Laurus is available at www.rwsentosa.com/thelaurus.

Also read I Stayed At The Castle Hotel, A Luxury Collection Hotel, Dalian. It Was A Right Decision.

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April 8 2025

ITE Hong Kong 2025, a Great Sourcing Platform for Asian Travel Trade 

The annual ITE Hong Kong in 2025 comprises 39^th ITE (Leisure) and 20^th ITE MICE, will be held from June 12 to 15 in Hong Kong Convention & Exhibition Centre, first two days for trade and last two days for public. Named MEGA EVENT by government, ITE Hong Kong 2025 also its 5^th live edition since Covid-19.

Asia’s leading international travel fair, the annual ITE Hong Kong has separate B2B and B2C days, promotions and programs, provides effective one stop business platform for exhibitors establishing business contacts and conducting business with Asian travel trade and premium FIT market (include Private Leisure and MICE Group)Highly international, ITE2024 had 515 exhibitors (87% non- HK) from 68 countries and regions (36% non-Asia); included some 70 NTOs many regularly held official pavilions / stands; and used 5 halls which same as in 2019. Again, mainland China staged ITE’s largest pavilion inside which Chinese provinces built own pavilions with unique design.

Among ITE2024’s 7023 buyers and trade visitors 46% from outside Hong Kong (Specifically, 30% from mainland China; and 16% from other Asian cities), though the organizer only subsidized buyers and trade delegations instead of fully hosting.

Asian travel trade welcome applying online for ITE2025’s free Trade Visitor Badge. Besides free admission, ITE’s subsidy scheme includes free lunch / dink coupon, cloak room services etc., while subsidized visitors shall attend Seller-Meeting-Buyer session.

Attracting more mainland Chinese audiences, this year trade seminar series on “New / Niche Destinations & Products” start having English to Mandarin simultaneous interpretation. Besides NTO presentations, exhibitor’s seminars, Meeting KOLs and Industry Forum on Sustainability, themes like Green tourism and Youth Travel will be highlighted.

Positive responses from repeating and new exhibitors, ITE2025 expecting more non-HK resident exhibitors. Among the popular NE Asian destinations, South Korea will this year feature two official pavilions, respectively by Korea Tourism Organization and Seoul with a combined 50% expansion. For faraway, new or niche destinations, for examples, there from EUROPE, AMERICAS & PACIFIC are Armenia, Bulgaria, Canada, Czech, Georgia, Germany, Iceland, Marianas and Poland; CENTRAL & WEST ASIA are Afghanistan, Iran, Kazakhstan, Mongolia, Nepal, Pakistan, Turkmenistan and Uzbekistan; AFRICA & INDIAN OCEAN are Ethiopia, Seychelles, Tanzania and Zimbabwe.

ITE public days gather some 60000 premium FIT, who shop around, plan and book holidays online by mobile inside the exhibition halls. Last year 7000 attended 80 seminars. Welcome asking for free tickets.

Organized by TKS Exhibition Services Ltd., ITE strongly supported by Ministry of Culture and Tourism, P.R.China with Hong Kong Tourism Board etc. as Supporters. Details / Registration: https://www.itehk.com Contact: [email protected] | WhatsApp: +852 69361271

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April 6 2025

Hard Rock International Celebrated Earth Hour 2025 Through Experiential Guest Activities

Hard Rock International Continues Its ‘Save The Planet’ Commitment

Hard Rock International casinos, hotels and cafes worldwide celebrated Earth Hour 2025 on Saturday, March 22. Earth Hour is a global movement created by World Wildlife Fund that encourages countries, businesses, individuals and iconic landmarks around the world to take action to protect nature. This year, 130+ Hard Rock properties filled the time with guest activities free of electricity, to reinforce the importance of prioritizing sustainability and reducing energy consumption, while connecting guests to mother nature through all five senses.

Activities included 25+ nature-inspired dinners, 40+ live acoustic music performances, 25 community cleanups, 13+ tree planting events and more that dedicated 50,000+ total hours to the Earth.

Highlights from around the world include:

• Hard Rock Hotel Riviera Maya celebrated Earth Hour by hosting an eco-tour, community cleanup and golf cart upcycle contest. The property also offered guests the chance to reconnect with nature through yoga and hiking.
• Hard Rock Hotel Desaru Coast hosted ‘Echoes of the Wild,’ an immersive rainforest experience to celebrate nature visually and bio-acoustically. Renowned naturalist Irshad Mobarak held a powerful session around protecting Desaru’s wildlife. In addition, the property upcycled old team member uniforms into denim backpacks, for proceeds to go towards a stingless beehive.
• Hard Rock Hotel Vallarta team members headed to the beach to clear pollution before participating in a sandcastle building contest, children’s arts & crafts, s’mores and acoustic candlelit concert.
• Hard Rock Hotel Bali treated guests to a ‘Dine in the Dark’ experience accompanied by live acoustic music, as well as an unforgettable turtle release, mangrove planting and children’s recycling activities.
• Hard Rock Hotel & Casino Punta Cana commemorated the occasion by organizing a beach cleanup, planting greenery with children in the ROXITY Kid’s Club and hosting pool relay races, with 1,298 guests participating.

Hard Rock’s environmental consciousness will continue into Earth Month and Earth Day 2025 through team member engagements. In addition, members of the Unity™ by Hard Rock global loyalty program will receive 20% off all candlelit concerts at Hard Rock Hotels in the United States for the remainder of 2025.

“We are proud to engage our guests and community in small actions that inspire wider change to protect the environment,” said Paul Pellizzari, Vice President of Global Social Responsibility for Hard Rock International. “We are also grateful to our team members who put our ‘Save The Planet’ motto into action with their creative guest experiences and look forward to continuing to drive change with their dedication.”

For more information on Hard Rock’s Save The Planet commitment, partnership with Ocean Conservancy and other CSR efforts, visit www.hardrock.com/living-our-mottos.aspx.

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April 2 2025

Cambodia Airways Launched Phnom Penh – Hong Kong Non-stop Flight

Cambodia Airways

Phnom Penh – Hong Kong is Cambodia Airways‘ fourth non-stop flight to the Guangdong-Hong Kong-Macau Greater Bay Area after Phnom Penh – Macau, Phnom Penh – Shenzhen and Phnom Penh – Guangzhou. Cambodia Airways’ network now fully covers the four central cities of the region. It is the only full-service airline in Cambodia.

Cambodia is emerging as one of the fastest-growing economies in the ASEAN region and an important node of the Belt and Road Initiative. In recent years, it has become an attractive destination for Chinese investment abroad.

In a warm display of hospitality, the airline, together with SATS HK Limited and Megacap Aviation Service Limited, welcomed the flight crew of the KR507 Phnom Penh to Hong Kong flight with flowers to celebrate their smooth landing.  Passengers boarding the return flight from Hong Kong to Phnom Penh were also presented with souvenir gifts, along with heartfelt wishes for a wonderful trip ahead. 

Also read EVA Air Unveils New Premium Economy Class Seats

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April 1 2025

Wynn Hosts Grand Ceremony for the 2025 Wynn Signature Chinese Wine Awards on April 11

 Macao will soon be in the global spotlight once again as Wynn plays host to the second edition of the Wynn Signature Chinese Wine Awards ceremony on April 11. Created by “Wynn Signature”, Wynn’s exclusive lifestyle brand, and with the support of the Macao Government Tourism Office (MGTO), the 2025 Wynn Signature Chinese Wine Awards is the largest gathering of its kind to evaluate Chinese wines based on international standards. After the highly anticipated results are revealed at the ceremony, Wynn will host four engaging industry events, bringing together world-renowned wine experts, representatives from China’s leading wineries, industry professionals, international media and wine enthusiasts to savor the highest quality of wines from China and promote Chinese wines on an international level.

The vision behind the Wynn Signature Chinese Wine Awards is to select China’s top wines, commend outstanding winemakers, and promote Chinese wines on a global stage. Following on from the success of the inaugural awards event in 2024, this year’s competition has been elevated to even higher standards with respect to the judging system, panel of judges, scale of participation, variety of awards and post-event promotions. The composition of the 2025 panel of judges has also been elevated to feature 27 of the world’s leading authorities on wine, including 10 Masters of Wine (MW), 3 Master Sommeliers (MS), and 1 industry expert with dual MW and MS certifications. In keeping with international judging protocols, the wine tastings for nearly 900 varieties of wine from close to 200 of China’s top wineries were conducted blind, and wines were appraised according to the internationally recognized 100-point system. Medals have been awarded to wines based on a tiered scoring system of bronze medals (85-89 points), silver medals (90-94 points) and gold medals (95-100 points).

After rigorous evaluation, the “Wynn Signature Best Wine of China Trophy” as well as the trophies for wines across three divisions: “Wynn Signature Trophies”, “Varietals Champion Trophies” and “Regional Champion Trophies” have been selected from the Gold Medal List. Wynn has also introduced two new award categories this year: “Wynn Sommelier’s Choice” and “Best Young Winemaker”, and the winners will be revealed at the awards ceremony. The complete Gold, Silver and Bronze Medal Winner List has already been announced ahead of the ceremony. For a limited time from now through April 10, 35 Gold Medal Wines are now on display at the West Esplanade of Wynn Palace, giving guests and wine enthusiasts just a taste of what’s to come at the highly anticipated awards ceremony on April 11.

Following the inaugural Wynn Signature Chinese Wine Awards event last year, the competition has received significant recognition and substantial policy support from local governments and industry organizations in China. The Yantai City Commerce Bureau and the Finance Bureau of Shandong Province were the first to launch incentive measures for award-winning wineries by releasing “Guidelines for Receiving Subsidies for the Development of the Wine Industry in Yantai City” in March 2024. Most recently in March 2025, The Xinjiang Uygur Autonomous Region Forestry and Grassland Bureau officially released “Guiding Opinions on the Development of Xinjiang Wine Industry Funds” to reward companies that participate in and win gold medals from professional and authoritative wine competitions in China and internationally, such as the Wynn Signature Chinese Wine Awards, the International Wine Challenge (IWC), Concours Mondial de Bruxelles (CMB) and more. Now that the Wynn Signature Chinese Wine Awards have successfully garnered global acclaim, ranking alongside other prestigious international wine competitions, this once again demonstrates how the awards are able to play an influential role in promoting Chinese wines on a global scale.

Wynn hosts four major wine industry events, becoming a wine cultural hub

After the winners are revealed, Wynn will become a cultural hub for Chinese wines as it plays host to four major events designed to give industry players an opportunity to exchange ideas and explore the local terroirs of China’s rich wine landscape on April 12 at Wynn Palace.  The day begins with Xing Wei MW, as he presents the “50 Years of Challenges: The Renaissance of Chinese Wine Forum”. Professor Zhan Jichen of China Agricultural University, veteran winemakers Guo Songquan and Zhang Chunya, as well as representatives from China’s seven core wine production regions, will also discuss the development of Chinese wines over the past 50 years and the future potential of the industry. In the afternoon, Julian Boulard MW will join Yi Guotao, an expert on wines in China, to host the “Marselan: A Signature Grape of Chinese Wine” Masterclass to talk about the evolution and the beauty of Marselan, a unique Chinese grape varietal from different terroirs across the country.

In the evening, the Michelin two-starred Chef Tam’s Seasons at Wynn Palace and the Michelin two-starred Wing Lei at Wynn Macau will host two award-winning wine dinners for the Wynn Signature Chinese Wine Awards, pairing award-winning wines with exceptional dishes to showcase the best of China’s wines. At Wynn Palace, Cantonese Master Chef Tam Kwok Fung at Chef Tam’s Seasons will tailor-make a 6-course menu to pair with wines which have been meticulously chosen by Fongyee Walker MW and Xing Wei MW for the “Cantonese Master Chef Tam Kwok Fung – A Cantonese Feast of Six Chinese Regions’ Wine & Ingredients” dinner.  Professor Ma Huiqin of China Agricultural University has also been invited to share her insights about the wines during the dinner at Chef Tam’s Seasons. At Wynn Macau, Executive Chef Chan Tak Kwong of Wing Lei will team up with Julien Boulard MW and renowned wine KOL Terry Xu (“Xiao Pi”), to pair award-winning wines from the 2025 Wynn Signature Chinese Wine Awards at the “Executive Chef Chan Tak Kwong – Award-winning Chinese Wines Paired with Traditional Cantonese Cuisine” dinner.

Judging week highlights: Insightful exchanges and phenomenal dining experiences

Prior to the awards ceremony, Wynn Macau and Wynn Palace held a six-day judging week, where an international panel featuring 27 of the foremost authorities on wine gathered in Macao to evaluate Chinese wines from February 28 to March 5.  On top of the intense rounds of judging, Wynn hosted a series of wine seminars, masterclasses, and collaborative wine dinners presented by the world’s leading wine experts and the award-winning chefs at Wynn, creating an unforgettable event.

During the judging week, Professor Ma Huiqin, wine masters Xing Wei MW, Julien Boulard MW and wine influencer Terry Xu (“Xiao Pi”) held four seminars to share their global perspectives on the future potential of China’s core wine production regions, the country’s unique grape varietals and examined future digital trends in the China wine industry. The seminars offered a platform for wine experts from around the world to engage in in-depth discussions and explore new opportunities. Richard Hemming MW, Gus Zhu MW and Dr. Jamie Goode, as well as two of the world’s leading authorities on Bordeaux wine – Jane Anson and João Pires MS – held three international masterclass sessions to give participants an opportunity to taste some of the best wines from around the world. Globally renowned wine experts – Xing Wei MW, Kenichi Ohashi MW, Christy Canterbury MW, Kevin Lu MS and Terry Xu “Xiaopi” – also partnered with the award-winning culinary teams at Lakeview Palace, Mizumi, SW Steakhouse at Wynn Palace and Drunken Fish at Wynn Macau to pair the finest wines from China and around the world with masterfully prepared dishes.

 Official awards website:https://www.wynnresortsmacau.com/en/wynn-palace/whats-on/wynn-signature-chinese-wine-awards

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March 31 2025

British Airways Becomes the First Airline to Serve Prestige Cuvée English Sparkling Wine on Board

British Airways English Sparkling Wine

• British Airways has announced today that it will be the first airline to serve prestige cuvée English sparkling wines in its First cabin as part of its award-winning wine list this year 
• The airline is working with pioneering English sparkling wine houses including Nyetimber, Gusbourne and Sugrue South Downs, to offer a range of new sparkling options across its First and Club World cabins, available on a rotational basis 
• British Airways has also carefully selected a rotation of prestige cuvée Champagnes for customers travelling in First, featuring the return of well-loved Laurent-Perrier Grand Siècle 
• More than 1,300 cabin crew colleagues have completed the airline’s First Service Specialist training programme, which features a bespoke wine masterclass from British Airways’ Master of Wine 
• The airline’s global wine collection plays a pivotal role in its investment across the customer experience, following the launch of its £7bn transformation plan last year, and continues to champion the best of British originality 

British Airways has launched a selection of award-winning English sparkling wines and prestigious Champagnes for customers to enjoy at 35,000ft, available in its First and Club World (business class) cabins across all long-haul flights. 

A touch of English sparkle  

British Airways will become the only airline to serve award-winning prestige cuvée English sparkling wine on board, allowing customers to enjoy original sparkling variations from pioneering English wine houses each quarter. From 30 March, customers travelling in First can exclusively enjoy 1086 by Nyetimber Rosé 2014, bringing the taste of summer to the skies, followed by 1086 by Nyetimber 2014 – the very first English prestige cuvée ever to be released – available from October. 

Gusbourne’s luxurious prestige cuvée Fifty One Degrees North 2016, which is crafted from exceptional fruit grown in Kent and Sussex, will feature in First from July. A new wine from acclaimed wine producer Dermot Sugrue, located in the South Downs, will ring in the new year from January 2026. 

The airline’s selection of premium English sparkling wines continues in its Club World cabin, with several additions for customers to savour on a rotational basis. Customers can continue to enjoy Digby Fine English’s Brut NV over the coming months, followed by Gusbourne’s 2019 Vintage Rosé from July.  

Previously served in First, from October, customers in Club World will be able to sip on Hattingley Valley’s Blanc de Noirs, made exclusively for British Airways. The elevated selection of English sparkling wines continues in 2026, starting with Roebuck’s Reserve Brut 2020 from January and Digby’s Leander Pink Brut NV from April. 

Customers hoping to sample high quality English sparkling wines before they reach their flight can also enjoy Balfour Rosé de Noirs and Simpsons Chalklands Cuvée Brut NV at a dedicated English sparkling wine tasting area in the airline’s Galleries First lounge at London Heathrow Terminal 5. 

Calum Laming, British Airways’ Chief Customer Officer, said: “We are proud to lead the way in championing provenance and British originality, as we continue to work with the very best wine producers across England and beyond for our customers to enjoy both on the ground and in the air. 

“We have selected the highest quality of wines with our customers’ expectations in mind and more than a thousand of our incredible colleagues have undergone specialist training to deliver our award-winning wines through world-class service, every time they fly with us.” 

To kick off the launch of the airline’s English sparkling wine list this year, Nyetimber’s owner and Chief Executive Officer, Eric Heerema, said: “It is fantastic to see our 1086 by Nyetimber sparkling wines available in British Airways’ First cabin. We make these wines from only the very best grapes from across our vineyards in the best vintages, and they represent the pinnacle of Nyetimber’s winemaking – embodying outstanding quality, craftsmanship and patience.  

“It feels very fitting to partner with a fellow iconic British brand that also reflects these values. We are seeing fantastic growth for Nyetimber sparkling wines in travel retail, and this exciting listing with British Airways solidifies our presence and expansion in this area of the market.” 

Raise a toast with the finest First Champagne 

The airline’s Master of Wine has also worked with several award-winning wineries to source, taste and select a range of premium Champagnes for customers travelling in First to enjoy on board and in its lounges. 

Whilst the airline will continue to serve Pommery Cuvée Louise 2006 in its Concorde Room at London Heathrow Terminal 5, prestigious new Champagne options will now be available on a rotational basis on board in First. 

From 30 March, Laurent-Perrier Grand Siècle will return to the skies in First, followed by the prestige cuvée Lanson NOBLE Champagne 2008 from July, Bollinger La Grande Année 2015 together with Bollinger PN AYC18 from October, and both Rare Champagne and Charles Heidsieck Blanc des Millénaires in January 2026. Those travelling in First from New York (JFK), can continue to enjoy the finesse of Veuve Clicquot’s La Grande Dame 2015. 

More than 1,300 British Airways cabin crew colleagues across the globe have completed the airline’s First Service Specialist training programme that features a bespoke wine masterclass crafted by the airline’s Master of Wine. This has enabled colleagues to offer expertise on British Original-inspired food and drink offerings, all delivered with impeccable service on board. Most recently, the airline also launched its Club World Service Specialist training programme, which focuses on delivering a premium and personalised experience for its business class customers. 

Since the launch of British Airways’ £7bn investment programme in March last year, the airline has completed more than 695 initiatives, 120 of which have been rolled out across the Customer Experience.  Highlights include the launch of its brand-new First cabin due to take to the skies in 2026 and a series of lounge refreshes across its network, with more updates to come this year in London Heathrow, Dubai and Miami. 

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March 30 2025

Bangkok hit by the worst earthquake tremors in nearly 70 years

Bangkok hit by the worst earthquake tremors in nearly 70 years, with at least four dead and more missing. Buildings collapsed, roads were damaged and flights suspended. PM Paetongtarn warns residents to stay on guard for aftershocks as rescue teams search for survivors.

Thailand is still on edge after suffering the effects of the worst regional earthquake in nearly sixty years on Friday. The epicentre of the quake was in the Burmese city of Sagaing. In brief, it registered 7.7 on the Richter scale and hit 10 km underground. The earthquake caused tremors that were felt strongly throughout Thailand particularly in Bangkok, with its tall buildings and elaborate concrete motorway structures. The Thai capital was left in shock and apprehensive as Prime Minister Paetongtarn Shinawatra warned people to be on guard for 24 hours.

On Friday afternoon, Thailand was dealing with the aftermath of a powerful series of earthquakes. In short, the first quake hit some 270 km from Mae Sot province in northern Thailand near Myanmar. It struck at 1:20 pm. Shortly afterwards, another hit at 1:27 pm

Certainly, the earthquakes tremors hit Bangkok as well as other parts of Thailand. In particular, Bangkok’s large condominium towers felt the impact. Indeed, the city suffered significant damage, including the collapse of a 30-floor building in Chatuchak. The structure had been under construction for the Office of the Auditor-General (OAG). Notably, the construction project had a budget of ฿2.1 billion.

At the same time, at least three people have lost their lives in that incident, with some still missing.

Rescue teams search for missing people as death toll begins to rise across affected areas in Thailand
Later, Deputy Prime Minister Phumtham Wechayachai was at the scene, and rescue services deployed K9 rescue dogs to locate the missing workers.

In the meantime, in Bang Pho, a crane driver was killed. At length, this happened when the crane disintegrated into the sky and hit a building. Afterwards, his body was thrown to the ground.

In addition, the Aeronautical Radio of Thailand Co suspended all departing flights following the earthquake on Friday. However, one hour later, it cancelled the order, allowing the country’s full arrivals and departures to return to normal.

Prime Minister Paetongtarn Shinawatra interrupted a meeting in Phuket to receive briefings on the situation from around Thailand and Bangkok.

Afterwards, she ordered an SMS messaging system to be available for all Thai nationals. In particular, she urged the public to be ready for a second wave of earthquakes within 24 hours of the original quake.

Meanwhile, in Bangkok, there were reports that a high-rise condominium building in Thonglor was damaged. Specifically, a skywalk between two towers of the building was badly damaged.

Furthermore, students visiting an exhibition at the Siam Square building on Phaya Thai Road were trapped on the upper floors before they were ultimately rescued.

Additionally, the Ramkhamhaeng 2 expressway is reported to have received extensive damage, and one section of the elevated motorway has been closed.

Similarly, other motorways and expressways have also been closed. In particular, the recently reopened Maha Nakhon Expressway has been suspended as a precaution. Previously, that expressway was damaged and reopened after a cleanup operation last week. This followed a devastating construction accident the weekend before.

Damage to buildings and infrastructure forces road closures and disrupts transport in Bangkok
Indeed, this is the worst earthquake disaster to hit Thailand since 1956, when another 7.7 quake hit Myanmar.

Certainly, at that time, there was panic in Bangkok due to collapsing buildings. Significantly, the effects of that earthquake extended to Vietnam.

Afterwards, Thai building standards were tightened to allow tall buildings to withstand such tremors. Certainly, it would appear that on Friday, the city held up quite well. Nonetheless, the city’s BTS transportation and rail systems were shut down for safety.
Indeed, many businesses closed down in the capital as workers were told to go home while the public was urged to evacuate shopping centres and commercial premises.

Nevertheless, the death toll from incidents throughout Bangkok and indeed other parts of Thailand is expected to rise.

Source: https://www.thaiexaminer.com

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March 30 2025

Marriott and LG chose RobotLAB to Revolutionize Hotel Automation

RobotLAB, a leader in robotics integration and automation, is proud to announce its exclusive partnership with Marriott International and LG as the only approved System Integrator for LG robots in Marriott properties. This collaboration marks a significant step forward in the hospitality industry, leveraging cutting-edge automation to enhance guest experience and operational efficiency.

As part of this partnership, RobotLAB is deploying a variety of LG robots across Marriott properties, including:
Cleaning robots to maintain pristine hotel environments.

Room service robots for seamless delivery of food, toiletries, and other guest needs.

Delivery robots that ensure prompt service across hotel floors.

Elevator-integrated robots that provide frictionless movement throughout properties.
Expanding Nationwide: Transforming Hotel Operations
RobotLAB has already deployed LG’s state-of-the-art cleaning robots in Washington D.C., Maryland, and Virginia, with upcoming deployments in Arizona, New Mexico, and California. With an expansive network of 31 locations, from the east coast, to Hawaii, RobotLAB ensures seamless deployment, integration, and ongoing support for these automation solutions, guaranteeing smooth operation for hotel staff and exceptional service for guests.

First-in-the-U.S. LG Room Service Robot at the Renaissance Dallas Hotel
A groundbreaking milestone in this partnership is the first-ever LG room service robot in the U.S., now operating 24/7 at the Renaissance Dallas Hotel. This advanced robot efficiently travels floor to floor, utilizing elevators, delivering room service, extra toiletries, and other essentials, offering a unique and futuristic guest experience while optimizing hotel labor resources. Guests at the Renaissance Dallas Hotel now enjoy a seamless, contactless service that enhances both efficiency and convenience, setting a new standard in hospitality automation, all from the convenience of their room.

RobotLAB: The Exclusive Provider of LG Robots for Marriott Properties
RobotLAB has been selected by LG and Marriott as the exclusive provider of LG robots for all Marriott properties, ensuring that every Marriott hotel benefits from expert deployment, integration, and support. This designation solidifies RobotLAB’s role as the leader in hospitality automation, providing Marriott locations with state-of-the-art robotics solutions that improve operations and guest satisfaction. As the demand for automation in hospitality grows, this exclusive partnership reinforces RobotLAB’s position at the forefront of the industry.

Solving Industry Challenges with Automation. With labor shortages impacting the hospitality sector, hotel owners and general managers are actively seeking automation solutions that improve service reliability and efficiency. This partnership brings together Marriott’s vision for innovation, LG’s cutting-edge robotic technology, and RobotLAB’s industry-leading expertise in deployment and support. Together, they are setting a new standard for hospitality automation.

“We are honored to be the trusted System Integrator for LG robots in Marriott properties,” said Elad Inbar, Founder and CEO of RobotLAB. “Through this partnership, we are not just deploying robots; we are redefining the hospitality experience by combining efficiency, reliability, and a touch of innovation that enhances both guest satisfaction and hotel operations.”

Looking Ahead
RobotLAB remains committed to expanding its deployment efforts, working closely with Marriott and LG to bring intelligent automation to more properties across the country. As the demand for smart solutions in hospitality continues to grow, RobotLAB is dedicated to ensuring hotels have access to the most advanced robotics technology available.

For more information, visit RobotLAB.com

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March 27 2025

Agoda and Macao Government Tourism Office Join Forces to Showcase Macao’s Unique Charms

Agoda X Macao Government Tourism Office

Digital travel platform Agoda has partnered with Macao Government Tourism Office (MGTO) to showcase the Special Administrative Region as a must-visit destination for international travelers.

Macao, celebrated as a ‘Culture City of East Asia 2025,’ is well placed to attract global travelers with its luxury accommodation, distinctive cultural experiences and world-class entertainment.

Running from March till November 2025, the partnership aims to increase Macao’s global visibility with international travelers through discounts on hotel accommodations alongside influential multimedia promotions on the Agoda platform. The campaign will underscore Macao’s rich cultural heritage while showcasing its position as an attractive and modern destination for top events, entertainment, and cuisine.

“Macao is a great blend of historic charm and modern flair, and we are delighted to play a role in bringing its charms to an international audience of travelers,” said Damien Pfirsch, Chief Commercial Officer at Agoda. “We are delighted to be partnering with MGTO on this campaign where our digital platform and global network will highlight the diverse destinations and rich culture of Macao.”

Named a ‘Culture City of East Asia 2025,’ the designation highlights Macao’s unique role in fostering a cultural exchange across East Asia through festivals, exhibitions, and artistic endeavors, complemented by its reputation for offering luxury hospitality and world class entertainment. This year, Macao emerged once again as the global capital for five-star hotels in the Forbes Travel Guide while many of its restaurants come in for special mention in the MICHELIN Guide Hong Kong & Macao 2025, including 19 MICHELIN-Starred restaurants.

“With its unique cultural legacy and global appeal, Macao has so much to offer. MGTO is delighted to work with Agoda to offer unforgettable travel experiences to a wide range of global travelers. With our well-earned reputation for amazing food, wonderful accommodation and unforgettable cultural experiences, they will not be disappointed.” added Maria Helena de Senna Fernandes, Director – Macao Government Tourism Office

This new collaboration will also focus attention on Macao’s signature events, including the Macao International Fireworks Display Contest, the Macao Grand Prix, the 15^th National Games (Macao), the 12^th National Games for Persons with Disabilities and the 9^th National Special Olympic Games (Macao), and the return of its famed aquatic show, the House of Dancing Water.

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March 26 2025

ASIA’S 50 BEST RESTAURANTS 2025

Asia’s 50 Best

Gaggan in Bangkok was named The Best Restaurant in Asia, sponsored by S.Pellegrino & Acqua Panna, at the Asia’s 50 Best Restaurants 2025 live awards ceremony. Voted by the Asia’s 50 Best Restaurants Academy, an influential gender-balanced group of more than 350 experts, this year’s list includes restaurants from 16 cities and seven new entries.

The List

1 Gaggan, Bangkok (THE BEST RESTAURANT IN THAILAND, SPONSORED BY S.PELLEGRINO & ACQUA PANNA)
2 The Chairman, Hong Kong (THE BEST RESTAURANT IN HONG KONG)
3 Wing, Hong Kong
4 Sézanne, Tokyo (THE BEST RESTAURANT IN JAPAN)
5 Mingles, Seoul (THE BEST RESTAURANT IN SOUTH KOREA, SPONSORED BY KOREAN AIR)

6 Nusara, Bangkok
7 Odette, Singapore (THE BEST RESTAURANT IN SINGAPORE)
8 La Cime, Osaka
9 Chef Tam’s Seasons, Macau (HIGHEST CLIMBER AWARD, SPONSORED BY LEE KUM KEE, THE BEST RESTAURANT IN MACAU)
10 Onjium, Seoul

11 Sühring, Bangkok
12 Narisawa, Tokyo
13 Potong, Bangkok
14 Meet the Bund, Shanghai (THE BEST RESTAURANT IN MAINLAND CHINA)
15 Fu He Hui, Shanghai

16 Sorn, Bangkok
17 Florilège, Tokyo
18 Caprice, Hong Kong
19 Masque, Mumbai (THE BEST RESTAURANT IN INDIA)
20 Le Du, Bangkok

21 Neighborhood, Hong Kong
22 Den, Tokyo
23 7th Door, Seoul
24 Mono, Hong Kong
25 Eatanic Garden, Seoul (HIGHEST NEW ENTRY AWARD, SPONSORED BY LAVAZZA)

26 Logy, Taipei (THE BEST RESTAURANT IN TAIWAN)
27 Ling Long, Shanghai
28 Les Amis, Singapore
29 102 House, Shanghai
30 Crony, Tokyo (NEW ENTRY)

31 Gaggan at Louis Vuitton, Bangkok (NEW ENTRY)
32 Estro, Hong Kong (NEW ENTRY)
33 Sushi Saito, Tokyo (RE-ENTRY)
34 Sazenka, Tokyo
35 JL Studio, Taichung

36 Goh, Fukuoka
37 Labyrinth, Singapore
38 Burnt Ends, Singapore
39 Meta, Singapore
40 Seroja, Singapore

41 Ando, Hong Kong
42 Toyo Eatery, Manila (THE BEST RESTAURANT IN THE PHILIPPINES)
43 Maz, Tokyo (NEW ENTRY)
44 Baan Tepa, Bangkok
45 Myoujyaku, Tokyo (NEW ENTRY)

46 Indian Accent, New Delhi
47 Samrub Samrub Thai, Bangkok
48 Euphoria, Singapore
49 August, Jakarta (THE BEST RESTAURANT IN INDONESIA)
50 Lamdre, Beijing (NEW ENTRY)

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March 22 2025

Accor signs new Swissôtel at Beihu Ecological Park in Chengdu

Accor announced the signing of a new Swissôtel hotel in the thriving destination of Chengdu, in partnership with Beijing Tianheng Group. Set to open in 2026, Swissôtel Chengdu Beihu Lake will bring the brand’s signature blend of precision, cultural authenticity, and Swiss premium hospitality to the up-and-coming community of Beihu. Surrounded by the Beihu Ecological Park, the site of the new 150-guestroom hotel is just a short ten-minute drive to the Giant Panda Base, a popular tourist attraction beloved by both Chinese and international travelers.

Beihu Ecological Park is the largest artificial lake and ecological lake area in Chengdu, spanning an area of 3,700 acres, and is ranked among the top 20 most beautiful parks in Chengdu. The development of Beihu Ecological Park is transforming this corner of Chengdu with lakeside residential communities, green spaces and recreational areas, shopping, businesses, and high-end amenities. Beihu connects with the nearby Giant Panda Breeding Research Base, with plans to build a world-class international tourism resort focused on the unique ecological and cultural value of giant pandas. With the significant support of government, the area is becoming increasingly desirable among property developers, investors, and residents who value biodiversity, sustainability, and a high quality of life.

Rooted in Switzerland, the birthplace of hospitality, Swissôtel offers superior comfort and refined experiences for discerning business and leisure travelers. Inspiring purposeful living, Swissôtel’s modern retreats are found in culturally rich destinations. Swissôtel Chengdu Beihu Lake will draw inspiration from the natural environment and the timeless sophistication of the brand’s Swiss heritage. The hotel’s resort-style buildings will offer sweeping views of Beihu Lake, complemented by abundant lakeside gardens, nearby camping venues, along with arts, entertainment, cultural and outdoor activities, creating an idyllic setting for relaxation with friends, family, or colleagues.

At Swissôtel Chengdu Beihu Lake, the spirit of vitality will resonate through nature-inspired design, enriching well-being experiences, and healthy and delicious cuisine. Guestrooms will be equipped with the exclusive Swissôtel Bed collection, along with Swissôtel’s Pürovel Spa products for a revitalizing and sustainable wellness experience. Guests will enjoy sociable settings with excellent food and drink at the hotel’s restaurant and bar, along with private meeting rooms, and artistic design throughout the property. Swissôtel Chengdu Beihu Lake will uphold the Swissôtel sustainability principles, ensuring alignment with ESG standards and Accor’s broader commitment to responsible hospitality.

The signing of Swissôtel Chengdu Beihu Lake follows the recent opening of Swissôtel Guangzhou, demonstrating the brand’s powerful momentum in Greater China. With a strong development pipeline, Swissôtel continues to be a popular choice among hotel owners, investors, and property developers. The brand is poised to expand further across Greater China, bringing its modern retreats, craftsmanship, and purpose-driven hospitality to new destinations.

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March 21 2025

Amber at the Landmark Mandarin Oriental Receives Three MICHELIN Stars in 2025

Following the release of the Michelin Guide Hong Kong & Macau 2025, The Landmark Mandarin Oriental, Hong Kong is thrilled to announce that its renowned restaurant Amber has achieved the prestigious three Michelin stars—a landmark accomplishment in its celebrated culinary evolution.

Under the visionary leadership of Chef Richard Ekkebus, Amber has continually pushed the boundaries of contemporary French fine dining. After maintaining a solid reputation with two Michelin stars for 16 consecutive years, the restaurant’s ascent to a third star firmly establishes its status among the global culinary elite. This accolade is a testament to Chef Ekkebus’ unwavering pursuit of innovation and excellence in the art of gastronomy.
“It is an extraordinary milestone for Amber, for myself, and for our entire team,” expressed Chef Richard Ekkebus, Director of Culinary Operations and Food & Beverage. “This achievement reflects our relentless dedication to culinary mastery, and I am deeply grateful to my talented team for their passion and hard work in making this possible.”

Adding to this remarkable recognition, the 2025 Michelin Guide also marks the fourth consecutive year that Amber and its team have been honored with the Michelin Green Star, celebrating their ongoing commitment to sustainability while continuing to elevate the art of fine dining.

Greg Liddell, Area Vice President, Operations, remarked, “I am incredibly proud of what Amber has accomplished. Their creative drive and dedication to culinary artistry have positioned the restaurant as a world-class dining destination. This recognition not only reinforces our commitment to delivering exceptional hospitality but also inspires us to continue forging collaborations that captivate guests from around the world.”

Laurent Kleitman, Group Chief Executive of Mandarin Oriental Hotel Group, added, “Amber’s achievement of three Michelin stars is a tribute to our commitment to shaping the future of exceptional dining. It embodies a perfect blend of innovation and sustainability, and stands as the first restaurant within our Group to reach this illustrious milestone. This success is a reflection of Chef Richard Ekkebus’ outstanding vision and talent, and it has been made possible with the unwavering support of our partners at Hong Kong Land, who champion culinary innovation with us.”

With Amber, along with Sushi Shikon and Kappo Rin, all situated on the seventh floor of The Landmark Mandarin Oriental, Hong Kong, the hotel now boasts a total of eight Michelin stars. This extraordinary achievement further solidifies its reputation as one of the city’s most coveted dining destinations, drawing discerning gourmets and local culinary enthusiasts alike in search of Michelin-starred excellence, innovative design, and exceptional gastronomic experiences.

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March 21 2025

Hoteliers Could See 12% Increase on Room Rates by Selling their Best Features or Services

New research from Amadeus shows that social media ads and travel influencers are key channels now driving trip decisions.

 New research from technology innovators Amadeus explores what travelers are looking for from a trip and how technology can make those ambitions come true. The report – Travel Dreams – draws on input from 6,000 travelers from US, China, India, UK, France and Germany to understand how they choose where to visit, how they want to book and what factors most impact a trip once they are on the road.

The study finds that two-thirds of hotel guests (63%) are willing to pay extra for features such as a specific view or floor, to have an Xbox in their room or to have local attractions added to their package. The research shows these features could add around 12% to the average daily rate (ADR) charged by the hotel, which could increase revenues by over $5,300 per room*, per year, for an average mid-range hotel chain looking to sell these extra features.

The channels now driving travel are changing too. Social media ads and travel influencers have risen the most in influence in the last five years, while newspapers, in-person travel agents and TV ads are all seeing fluctuations in importance as a source of inspiration for a travelers’ next destination.

Leisure travelers crave the personal touch from hotels, with 50% of travelers saying that receiving a personalized service and welcome would be top of the list in achieving their ideal hotel experience. Over half of guests (52%) said they would be willing to share personal data in return for tailored deals (with fewer people, 40%, open to doing so for a reduced price). Nearly half (48%) of all leisure guests shared a preference for a traditional check-in desk, with a person to talk them through the hotel amenities.

Business travelers are looking for more technology in their pursuit of efficiency, with 71% of business travelers interested in a form of online or self-service check-in. Nearly a quarter (22%) of business travelers want the option of paying with crypto currency or a digital wallet in the future – suggesting the payments landscape may also be shifting.

Lack of insurance is costing travelers real money. The global travelers surveyed said the average amount they think they have lost due to not having travel insurance stands at an average of US$1,210 per person – a sizeable sum. For the average Chinese traveler specifically, they put this figure at over $2,500 per person.

Travelers want to embrace virtual reality and artificial intelligence. 82% of business travelers and 66% of leisure travelers said they would like to explore a destination before arrival with a virtual tour. Half of all travelers said they would now turn to AI to tell them about the best places for dinner at their destination. 18% of travelers said they would even ask an AI assistant to write a review on their behalf about a hotel or dinner they had experienced on their trip.

Commenting on the findings, Francisco Pérez-Lozao Rüter, President, Hospitality, Amadeus, says: “From the moment travelers begin thinking about their trip to the time they return home, our mission is to empower the industry to be able to provide exceptional experiences at every step of the journey.

“Projects of this kind show how diverse people’s needs are, depending on key factors such as the purpose of their trip, their age or where they are from. By combining this knowledge with innovative new technology, hoteliers, destinations, mobility and travel protection providers have real opportunities to drive profitable demand, create personalized trips for guests and connect the dots across the end-to-end experience for people. Working in lock step with our customers, together we are transforming travel.”

Credit Amadeus

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March 20 2025

Forbes Travel Guide 5 Stars for the Ritz-Carlton, Hong Kong and the Ritz-Carlton Spa, Hong Kong

Ritz-Carlton Hong Kong a Forbes Travel Guide 5 Stars Hotel

Forbes Travel Guide (FTG), the leading global rating system for luxury hotels, restaurants and spas, has announced its Star Awards for 2025.

Ritz-Carlton, Hong Kong has won the highest Five-Star hotel award, up from the four-star rating last year.

Ritz-Carlton Spa, Hong Kong triumphed in achieving a Five-Star spa award.

The two Michelin-stars Tin Lung Heen has notched Five Stars.

The one Michelin-star Tosca di Angelo decorated four Stars.

And above all that, The Ritz-Carlton, Hong Kong, has also received the VERIFIED™ Responsible Hospitality recognition, means the hotel is among the first 100 hotels in the world to achieve the honour.

The Forbes Travel Guide  67th annual list spans more than 2,100 properties in 90 countries. The Ritz- Carlton, Hong Kong, is among the featured 336 Five-Star, 645 Four-Star and 567 Recommended hotels; 79 Five-Star, 128 Four-Star and 64 Recommended restaurants; 124 Five-Star and 224 Four-Star spas worldwide.

“We are extremely delighted to receive the Five-Star rating from Forbes Travel Guide, signifying that our hotel, spa and restaurant are among the world’s top service establishments, providing guests with attentive service and experiences that exceed their expectations,” Anas Bencheqroun, hotel general manager. He continued, “This achievement aligns perfectly with our company’s service values—to provide the finest personal service and facilities for our guests. Our Ladies and Gentlemen will continue to strive to create unique, memorable, and personalized experiences for our guests.”

FTG’s President of Standards & Ratings, Amanda Frasier: “Forbes Travel Guide’s Star Award winners exemplify excellence in hospitality. This year’s list reflects the changing landscape of luxury with properties setting the standard for authentic experiences, unparalleled amenities, enhanced well-being and the delivery of unforgettable moments. We are thrilled to recognize their dedication to creating world-class experiences for today’s discerning guest.”

Ritz-Carlton Hong Kong

Rooms +852 2263 2263

Dining +852 2263 2270

Phone:  +852 2263-2041

International Commerce Centre, 1 Austin Road West, Kowloon, Hong Kong, China

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March 20 2025

WorldHotels™ Signs Wenlan Hotel Northern Hangzhou, Its 2nd Hotel in Hangzhou

WorldHotels™ Wenlan Hotel Northern Hangzhou

WorldHotels™, a dynamic brand within the BWH® Hotels portfolio,  continues its strategic expansion in China with the signing of Wenlan Hotel Northern Hangzhou, a stylish hotel that will join the prestigious WorldHotels Elite collection. This marks the brand’s second location in Hangzhou, one of China’s most culturally rich and dynamic cities.

“We are thrilled to announce the signing of Wenlan Hotel Northern Hangzhou, our second property in this dynamic and heritage-rich city. As one of the world’s largest travel markets, China plays a pivotal role in the ongoing expansion of WorldHotels across Asia Pacific,” said Olivier Berrivin, Vice President – APAC, BWH Hotels. “Following the success of our first Hangzhou property in 2024, this outstanding new hotel will offer guests an exceptional stay, surrounded by local attractions and steeped in history. We are excited to welcome our guests to discover the wonders of Hangzhou.”

Conveniently located in Hangzhou’s Gongshu district, the capital of Zhejiang province in eastern China, Wenlan Hotel Northern Hangzhou is designed to cater to both business and leisure travelers. Situated just a five-minute walk from the vibrant Joy City retail complex, and surrounded by museums, historical streets, and only footsteps away from the iconic Grand Canal, the hotel offers guests a unique opportunity to immerse themselves in the city’s heritage while enjoying world-class amenities.

The hotel makes a first impression the moment you step into its light-filled lobby, featuring soaring ceilings, a spiral chandelier, and an artistic fountain. With 295 rooms and suites, including an opulent Presidential Suite offering 138 square meters of lavish living space, this outstanding hotel promises guests an unparalleled experience of modern elegance and comfort.

Guests can indulge in exceptional dining experiences at Puyue, the all-day dining restaurant, or savor exquisite cuisine at JuPin Chinese Restaurant, which features 10 private dining rooms. The hotel’s TianLan Chinese Restaurant, located on the 25th floor, elevates the art of Chinese cuisine with breathtaking panoramic views. The Lobby Lounge provides a sophisticated space for meetings or casual gatherings, offering an ideal setting for business professionals and leisure travelers alike.

For business and social events, the hotel offers 2,500 square meters of conference and banquet space, including 11 meeting rooms and a grand 925-square-meter ballroom with nine-meter-high ceilings, capable of hosting large conventions, meetings, and weddings for up to 650 guests.

Strategically located for easy access to the city, the hotel is just 11 kms from Hangzhou Railway Station and 39 kms from Hangzhou Xiaoshan International Airport, with Beida Bridge Metro Station within walking distance.

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March 17 2025

2025 Key Hotel Opening Highlights by IHG Hotels & Resorts Greater China

IHG Greater China Key Hotel Openings

Daniel Aylmer, CEO of IHG Greater China, said, “In 2025, IHG celebrates an extraordinary milestone—our 50th anniversary in Greater China. Over the past five decades, this market has provided us with tremendous opportunities for growth, while also witnessing the region’s economic boom. With the surge in domestic and inbound tourism, we see an even more exciting future in the region. Looking ahead, we remain confident in the growth opportunities within our industry, proudly supported by our extensive brand portfolio.”

Currently, IHG features 13 brands in Greater China, with over 1,300 opening hotels and pipelines across more than 200 cities. In 2025, IHG will celebrate its grand opening of several iconic hotels, ranging from Luxury & Lifestyle, Premium, and Essentials, offering guests diverse choices and enriching travel experiences through its extensive brand portfolio.

Drive the Development of New Brands

To meet the increasingly diverse needs of guests, IHG launched its new exquisite lifestyle brand, Atwell Suites, in Greater China last year. The first batch of Atwell Suites – Atwell Suites Hangzhou West Lake, Atwell Suites Shenzhen Nanshan, and Atwell Suites Shanghai Wuning – will open in 2025, providing guests with a unique “new territorial home” in first-tier and new first-tier cities. With a design full of life aesthetics and an investor-friendly business model, Atwell Suites has won favor from numerous guests and investors. Taking the local inspiration as an extension, Atwell Suites is able to deliver an exquisite lifestyle to guests from all over the world.

Focus on Leisure and Vacation

With the steady development of the hospitality industry, major destinations saw a surge in visitor numbers in 2024. Seizing the opportunity, IHG continues to expand its footprint in popular destinations and further dive into the potential market. The upcoming openings of Kimpton Aqeos Hainan and Hotel Indigo Hainan Clear Water Bay will infuse new vitality into the luxury & lifestyle hotel market in Hainan, a renowned vacation hotspot.

Meanwhile, Kimpton Hong Kong TST and Holiday Inn Express Shanghai on The Bund, which are both located in the bustling hearts, will open to offer guests an immersive experience of the bustling international metropolises. Additionally, HUALUXE Chongqing Wushan and EVEN Hotel Quanzhou City Center will open, providing travelers with comprehensive, high-quality accommodation services, and further enhancing the appeal of these destinations.

Empower the Business Tourism Market

With the recovery of Greater China’s business tourism market, IHG will continue to expand its footprint in provincial capitals, to cater to the business demand in second- and third-tier cities. The upcoming opening of InterContinental Changchun High Tech Zone will offer convenient and high-quality accommodation experiences to high-tech talents and business travelers. Furthermore, Hotel Indigo Chengdu Financial City and Crowne Plaza Guangzhou Window of Canton will open in 2025, providing business travelers with a premium experience that seamlessly integrates business and leisure.

Dig into Transportation Hub

As transportation infrastructure continues to improve, the ‘hub economy’ is continuously releasing its potential and has become a key engine of promoting regional development and economic transformation. IHG actively expanded its footprint around important transportation hubs to offer high-quality services to travelers and inject new impetus into regional economic growth.

This year, the group will open Holiday Inn Shanghai Pudong Airport and Holiday Inn Express Taipei Train Station. Wielding their strategic locations near major transportation hubs, these hotels will serve a large number of travelers, further solidifying IHG’s layout in air and ground transportation hubs and strengthening its market competitiveness in surrounding regions.

Tap into Conversions

Hotel conversions have become an industry hotspot, achieving the maximization of economic and social benefits. The brands under IHG, including Vignette Collection and voco, share flexible and efficient characteristics, providing IHG with opportunities to explore the hotel conversion market. This year, IHG will open Hangzhou Wulin GDA Hotel, Vignette Collection and voco Chengdu Chunxi Road, both revitalized from older buildings. Located in the bustling hearts and adjacent to famous attractions, these hotels will integrate business travel and leisure stays, becoming new landmarks of local commerce, culture, and fashion.

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March 15 2025

The Luxury Collection Enhances the Future of Culinary Sustainability through Global Partnership with MAD Academy

Rooted in education, the collaboration with MAD Academy and the storied luxury hospitality brand focuses on bringing sustainable practices to life, working to integrate them into the culinary experiences across The Luxury Collection’s global portfolio.

The Luxury Collection, part of Marriott Bonvoy’s portfolio of over 30 extraordinary hotel brands, today announces a new brand partnership with MAD Academy, the trailblazing nonprofit organization founded by chef René Redzepi, recipient of three MICHELIN Stars, with a focus on transforming food systems through the people who work in food and hospitality across the globe. With more than 120 hotels and resorts across over 40 countries and territories, The Luxury Collection boasts a diverse global portfolio that connects guests to the distinctive wonders of their destination. Through its immersive collaboration with MAD Academy, The Luxury Collection aims to create a scalable framework to amplify its culinary sustainability initiatives and cultivate environmentally conscious operational systems across its expansive global footprint.

“The Luxury Collection’s hotels and resorts have always reflected and defined their destinations, and with that comes an opportunity to preserve and enhance the unique locales we’re privileged to be part of,” said Bruce Rohr, Vice President and Global Brand Leader, The Luxury Collection. “With properties spanning across six continents, we have an opportunity to effect greater change in the world, and this collaboration with MAD Academy marks an ambitious stride for the brand. We believe that as a leading voice on culinary sustainability, MAD Academy brings the expertise to help us rethink traditional models and turn theory into practice. We’re hopeful our shared dedication may pave the way for a more sustainable future and help to preserve these precious ecosystems for years to come.”

Inspiring Education and Industry Leadership

To support the ongoing development of its award-winning culinary team, The Luxury Collection has launched intensive training programs with MAD Academy, offering hands-on workshops for food industry leaders passionate about environmental sustainability. The tailored programs focus on empowering chefs with invaluable experience and insights with the intent of bolstering sustainability efforts on property, including the practical applications of prioritizing local and seasonal sourcing, reducing food waste through culinary innovation, and fostering the leadership skills to inspire positive change in their kitchens using real-world inspiration from MAD Academy’s thought leaders within the hospitality industry. With the goal of emboldening participants with newfound tools and enthusiasm to achieve their culinary ambitions, we aim for the programs to culminate with a strategic roadmap to support chefs at their respective properties as they apply learnings and track progress with the continued support of MAD Academy’s experts.

The inaugural training program took place in November 2024, featuring sessions led by MAD Academy’s roster of culinary and hospitality visionaries, including Matthew Orlando, former head chef of Per Se; Portia Hart, founder and owner of Blue Apple Beach; and Christian Puglisi, chef and owner of Bæst and Mirabelle Spiseria. Over three days, 13 chefs from The Luxury Collection destinations around the world came together in Copenhagen to engage with MAD Academy’s leaders, gaining valuable expertise and insights that sparked discussions on their short- and long-term sustainability goals, as well as bold ideas to reach such benchmarks. This marks the beginning of this collaboration, as The Luxury Collection plans to continue making strides to advance its sustainability initiatives with additional training curriculums throughout 2025.

“We believe that working with MAD Academy will allow us to empower our chefs with the tools and inspiration they need to drive innovation in our kitchens,” said Nicolas Marzioni, Vice President of Food & Beverage, Europe, Marriott International. “We have been mindful in our approach, giving chefs the time and support to absorb new concepts gradually and apply them in phases. Each of our properties is unique, and we work closely with our chefs to develop sustainable strategies tailored to their environments. Whether it’s sourcing locally or minimizing food waste, our goal is to adopt thoughtful, individualized practices that align with the distinct character of each hotel.”

Fostering the Future

In addition to operational enhancements, The Luxury Collection is actively collaborating with MAD Academy’s experts and alumni network to develop bespoke guest-facing programs that are focused on cultivating a genuine sense of community and deeper connections to the land and its stories. From creative menus celebrating hyperlocal ingredients to thought-provoking exchanges with local food producers and MAD Academy leaders, initiatives are taking shape across the brand’s properties, each thoughtfully tailored to reflect its destination’s unique character and biodiversity.

The Gritti Palace, a Luxury Collection Hotel, Venice, has collaborated with local suppliers who share its commitment to sustainability, working together to integrate responsible sourcing into the guest experience. The hotel’s reimagined cooking classes at the Gritti Epicurean School offer guests the chance to select fresh, locally sourced seafood and produce at the nearby Rialto Fish Market before preparing Venetian-inspired dishes. Incorporating local sourcing practices also extends to the hotel’s gardens, including a new plot on Giudecca Island and a garden on Mazzorbetto Island, where over 6,000 artichoke plants grow. Seasonal menus at Club del Doge feature vegetables from these gardens, and hand-harvested artichokes are used for welcome amenities and turndown service. By integrating sustainability into the guest experience, The Luxury Collection aims to support its belief in impact-driven travel to foster environmental stewardship and connect guests, staff, and locals.

The Romanos, a Luxury Collection Resort, Costa Navarino, has deepened its collaboration with local producers to offer seasonal, locally sourced dishes and unique culinary experiences. The resort now features a Risotto of the Month, with ingredients selected by nearby farms for the chef to craft exclusive recipes. Guests who order this dish receive a watercolor postcard with the recipe as a souvenir to recreate the meal at home. Each month, the resort also hosts a Four-Hands Dinner, where a guest chef collaborates with the resort’s chef to blend culinary influences and highlight local Messenian ingredients. These dinners, along with cooking classes, farm visits, and workshops, help guests immerse themselves in Greek culinary traditions. This approach reflects the resort’s focus on local sourcing, offering authentic dining experiences that can connect guests to the region’s agricultural heritage.

Several hotels within The Luxury Collection portfolio that participated in the inaugural workshop in Copenhagen are prioritizing sustainability through work with local food producers. Together, these hotels highlight local ingredients while supporting regional farmers and offering guests authentic dining experiences.

• At The Alexander, a Luxury Collection Hotel, Yerevan, the team sources fresh dairy products from a supplier in Armenia’s Vayots Dzor region, featured at the hotel’s breakfast buffet and in a panna cotta dessert made with local matsun, cream, and honey.
• Hotel Grande Bretagne, a Luxury Collection Hotel, Athens, supports a family farm in Southern Evia, sourcing organic figs for breakfast, coffee breaks, room amenities, and drinks. This initiative aims to promote Greek culture and support a region impacted by climate change.
• The Hythe, a Luxury Collection Hotel, Vail, collaborates with Fitch Ranch Artisan Meat Co. in Colorado to provide locally sourced meats for its culinary offerings.

“MAD was founded with the core belief that food has the power to shape the future for the better,” says Melina Shannon-DiPietro, Executive Director of MAD. “The Luxury Collection shares our sense of awe and respect for nature, our appreciation for gathering people together, and determination to support the planet’s longevity, making them exciting collaborators to drive this mission forward. Through this collaboration, we hope to empower their culinary teams to envision a better future for both the planet and people.”

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March 13 2025

‘White Lotus Effect’ in Full Bloom for 3 Minor Anantara Hotels in Thailand

Three Anantara properties featured in hit HBO series White Lotus see 104% rise in web traffic, 180% bump in bookings

White Lotus’ third season, which is set in Thailand and premiered on February 16, has driven a substantial uptick in interest for Anantara Lawana Koh Samui Resort, Anantara Bophut Koh Samui Resort and Anantara Mai Khao Phuket Villas – where much of the series was filmed.

Week-over-week data also shows a 100% increase in search traffic on the Anantara internet booking engine for the three properties compared to those same weeks last year.  

While the most significant ‘White Lotus effect’ has been felt at those Anantara properties featured in the series, Minor Hotels reports that web traffic for all its luxury properties in Thailand have witnessed growth in global web traffic, up nearly 40% y-y in February, mostly from key source markets including the UK, US, India, Germany, and France.

“We’re thrilled to see travellers around the world inspired by the stunning settings in The White Lotus. We own and operate more than 30 hotels, resorts and residences in Thailand, and we expect this will not only boost interest in Thailand globally, but also enhance its positioning as an international luxury leisure and wellness destination.” Dillip Rajakarier, Group CEO of Minor International, parent company of Minor Hotels.

Minor Hotels is also the owner of Four Seasons Resort Koh Samui, another of the principal filming locations for The White Lotus Season 3.

To celebrate the show’s success, Anantara is offering a Lotus Awakening Escape package which includes experiences at the three Anantara resorts featured on The White Lotus and unique lotus-inspired activities that reveal the true heart of Thailand.

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March 12 2025

Lady Gaga Brings Singapore to ‘The Edge of Glory’ with exclusive concerts

Agoda sees 4.5x more searches.

Digital travel platform Agoda has observed a 358% increase in accommodation searches for Singapore following the announcement of exclusive Lady Gaga concerts scheduled for May 18, 19, 21, and 24, 2025. Fans from across the region are looking forward to “just dance,” with searches multiplying on Agoda’s platform compared to the two previous weeks.

The announcement of Lady Gaga’s concerts has sparked a wave of interest, particularly from Taiwan, Indonesia, China mainland, Philippines, and Malaysia. Notably, Taiwan emerged as the top market searching for Singapore on March 10, despite not being in the top five origin ranks in the two weeks prior to the announcement.

Matteo Frigerio, Chief Marketing Officer at Agoda shared, “It’s no abracadabra—big events inspire travel, and Lady Gaga’s upcoming concert series in Singapore is proof of that. Whether travelers are coming from near or far, and whether they’re ‘Little Monsters’ or just looking for a great deal, Agoda has them covered with the best stays in Singapore. So pack your bags, get ready to ‘just dance,’ and let Agoda take care of the rest!”

The increased search activity underscores the appeal of Singapore as a destination for major events and highlights Agoda’s role in connecting travelers with great value deals. With over 5 million holiday properties, more than 130,000 flight routes, and over 300,000 activities, Agoda offers a comprehensive travel experience. For the best deals, visit Agoda’s mobile app.

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March 10 2025

Signia by Hilton to Debut in Asia Pacific

Hilton to Debut Luxury Brand Signia by Hilton in Asia Pacific

Hilton has announced the signing of its first Signia by Hilton hotel in Asia Pacific, set to open in Jaipur, India, strengthening its luxury portfolio in India, alongside global luxury brands including Waldorf Astoria Hotels & Resorts and Conrad Hotels & Resorts.

Signia by Hilton’s debut in India follows the recent opening of Signia by Hilton Amman, the first Signia by Hilton hotel outside of the United State.

Developed in partnership with Sandeep Bakshi and Family LLP, the 216-bedroom hotel in Jaipur is set to open in 2028.

Hilton currently operates two hotels in Rajasthan which include Hilton Jaipur and DoubleTree by Hilton Jaipur Amer. This signing follows previous agreements including the signing of Waldorf Astoria Jaipur, India’s third Conrad Hotels & Resorts property in Jaipur, and its first Hilton Hotels & Resorts property in Udaipur in 2024.

Alan Watts, president, Asia Pacific, Hilton, said, “This signing marks the exciting debut of our Signia by Hilton brand in Asia Pacific, as we further deploy Hilton’s award-winning luxury portfolio to expand our premium offerings in key gateway destinations. Jaipur’s rich cultural heritage, vibrant tourism sector and growing significance as a thriving business hub makes it the perfect backdrop for Signia by Hilton, as we continue to diversify and accelerate our presence in India.”

Located 28 kilometers from Jaipur International Airport, with seamless access to the Delhi-Mumbai Expressway (NE-4), the new property is just a three-hour drive from Gurugram, making it ideally positioned to attract travelers from Delhi NCR, a major domestic source market.

Sandeep Bakshi, managing partner, Sandeep Bakshi and Family LLP, said, “Jaipur has long been synonymous with luxury, heritage and world-class hospitality. As Rajasthan continues to attract discerning luxury travelers and high-profile business guests, the arrival of Signia by Hilton marks a pivotal moment in elevating the city’s hospitality stature. We’re excited to collaborate with Hilton to bring this brand to the city which is beaming with growing demand from luxury guests and business travelers.”

Akansha Bakshi, chief operating officer (COO), Sandeep Bakshi and Family LLP, added, “Our vision is to bring a world-class luxury experience to Jaipur, blending contemporary elegance with the city’s rich cultural heritage. Signia by Hilton will offer an elevated experience tailored to discerning travelers and event planners looking for world-class services. With this property, we are poised to meet the needs of business leaders, global travelers, and those seeking opulent celebrations and event experiences.”

Designed to meet the growing demand for world-class meetings and events coupled with an exceptional stay, the property will include more than 2,250 square meters of event space, including a 9,700 square foot grand ballroom. Guests can choose from stylish standard rooms, executive suites and private pool villas. Highlights include the exclusive Club Signia lounge, a striking artificial lagoon, and diverse dining options with four outlets. Additional amenities, including a spa, fitness center, pools, and a kids’ club, make it a premier destination for both business and leisure travelers.

Clarence Tan, senior vice president, Development, Asia Pacific, said, “The signing of Signia by Hilton Jaipur puts us on track to more than double our luxury estate in India following the signings of Waldorf Astoria Jaipur and Conrad Jaipur, which highlights our commitment to serving sophisticated luxury customers seeking vibrant offerings that meet both business and leisure needs.”

Signia by Hilton participates in Hilton Honors, the award-winning guest-loyalty program for Hilton’s 24 distinct hotel brands. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount that can’t be found anywhere else and free standard Wi-Fi. Members also enjoy popular digital tools available exclusively through the industry-leading Hilton Honors mobile app, where Hilton Honors members can check-in, choose their room and access their room using a Digital Key.

Hilton’s portfolio of trading and pipeline hotels in South Asia now stands at 64.

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March 6 2025

SH Hotels & Resorts completes rebrand as Starwood Hotels

By Trevor Simpson, Hotel News Now

After nearly a decade stowed away on the shelf after being acquired by Marriott International, the Starwood Hotels name is back.

SH Hotels & Resorts — a sustainable hotel brand management company that includes the 1 Hotels, Baccarat Hotels and Treehouse Hotels brands — is officially rebranding itself as Starwood Hotels.

“Reintroducing the Starwood Hotels name is personally very exciting for me. It’s a tribute to a legacy that millions of people know and trust — and it comes at a decisive moment in our company’s history,” Barry Sternlicht, founder and chairman of Starwood Hotels and chairman of Starwood Capital Group, said in a news release. “By reviving the Starwood Hotels name, we aim to marry this trusted legacy of youth, innovation and guest focus with our modern, tech-enabled, personalized approach to hospitality. As we take this next step, we’re doubling down on our mission to inspire, innovate, and make a difference — for our guests, our partners and the planet.”

Sternlicht founded Starwood Hotels & Resorts roughly 30 years ago, building it into one of the biggest hotel companies in the world. The company included hotel brands such as W Hotels, Sheraton, Westin, Le Meridien and Four Points. In September 2016, Marriott completed an acquisition of Starwood Hotels & Resorts for $13.6 billion.

While all of Starwood Hotels & Resorts’ legacy brands were being added to Marriott’s portfolio — making Marriott the largest hotel company in the world — Sternlicht had already planted the seeds for the eventual return of the Starwood name when he launched SH Hotels & Resorts back in 2015.

In March 2015, SH Hotels & Resorts and the 1 Hotels brand debuted with the 1 Hotel South Beach on Miami Beach. Five months later, the 1 Hotel Central Park in New York City opened. The 1 Hotels brand now has 10 locations open across three continents, with another 10 properties in its pipeline.

Also in 2015, the Baccarat Hotels brand was launched with the Baccarat Hotel New York. This remains the only Baccarat-branded property to open, but there are seven properties in its pipeline with a total of 1,260 rooms.

Its third brand, Treehouse Hotels, opened its first and only open property in the Treehouse Hotel London back in 2019. There are five properties in its pipeline with a total of 1,277 rooms.

Credit Hotel News Now

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March 5 2025

Croatia is Best Country to Visit in Europe in 2025

Croatia takes the crown as the Best Country to Visit in Europe in 2025 by the prestigious European Best Destinations at one of the world’s largest annual travel trade shows, ITB Berlin. Croatia adds the premium award to a string of accolades so far, and reaffirms the top ranking with an impressive 118,261 votes, ahead of Spain, Austria, Italy and Greece. Over 1 million travellers from 139 countries voted and recognized Croatia as a tourism champion known for its pristine coastlines, UNESCO heritage sites, sustainable premium tourism, unmatched travel experiences and authenticity.

This award also emphasizes Croatia’s outstanding diversity of landscapes and cultural tapestry. Whether visitors are seeking luxurious sailing trips along picturesque nautical routes, unforgettable historic city breaks, vibrant nightlife, or peaceful and relaxing nature-filled retreats, Croatia offers something exceptional for everyone revealing not only its globally known destinations but also its hidden gems, so loved and cherished among the travellers once discovered. This highly coveted ranking, created by travellers for travellers –highlights Europe’s most beloved destinations, and with each year, millions explore Europe’s remarkable diversity.

“Germany is the most important source market for us, and that is why at this one of the world’s most important tourism fairs in Berlin we are sending the message that Croatia is a destination that offers the Germans value for money, that offers quality and a wealth of content 365 days a year. According to ReiseAnalyse for 2024, Germans will travel more this year than before the pandemic, and there is room for growth in arrivals and overnight stays, especially when we talk about the pre- and post-season periods. We are also proud that Croatia was declared the best country to visit in 2025 according to the European Best Destinations, as chosen by more than a million travellers, who voted for the most beautiful European destinations, and Croatia took first place. This is another confirmation of the quality of our tourism offer, continued raising of our standards, and the best compliment to all our tourism staff. We will also use the ITB fair in Berlin as an opportunity to showcase this value at the international level with which activities we have firmly positioned ourselves as leaders in the development of sustainable tourism,” said Minister Tonči Glavina.

“Generated interest for our country at ITB, alongside the celebrated tribute we received from the EBD, is an indicator of Croatia’s premium status,  as a high – quality tourism destination recognized world-wide. This is especially binding for us, given that this is an award based on the votes of travellers from all over the world, including those from the platforms acknowledged by the media partners such as Forbes and the Condé Nast. EBD selection, reflected in the search for content and pages dedicated to Croatia, contributes to additional promotional visibility to the audience amounting to as many as 220 million potential travellers. Also, according to feedback from numerous partners, this year is expected to reach a stable demand from the German market, increase in tourist traffic in the pre and post-season periods, a greater focus on exploring our continental authentic destinations, and what numerous partners are attentive in particular – reasonable prices and value for money,” said Kristjan Staničić, Director of the Croatian National Tourist Board.

European Best Destinations has been promoting culture and tourism in Europe to millions of travellers but also to tourism professionals and the media since 2009. Underpinned by partnership with more than 500 tourism offices in Europe and the EDEN Network (Sustainable Destinations awarded by the European Commission), European Best Destinations is also the most visited website dedicated to travel in Europe for fourteen years in a row.

Croatia, the jewel of the Adriatic, dazzles with over 1,000 idyllic islands, pristine coastlines, emerald-green forests, and charming medieval towns. From the crystal-clear beaches of the Dalmatian coast and the vibrant cities such as Zagreb and Split to the scenic hiking trails in majestic national parks like Plitvice Lakes and Krka, Croatia is truly a traveller’s paradise.

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March 5 2025

India’s international travel takes off, projected to outpace China’s outbound demand

Short-haul Asian destinations top the list, but London and New York are also draws.

By Chitra Balasubramaniam, HNN Contributor

Indians have a new passion — international travel.

U.S. or European destinations are not yet the most popular among Indian travelers. However, hoteliers and analysts say that as this growing cohort of international travelers spreads out to both short- and long-haul destinations, they will spend for the comforts of home.

Alan Watts, Hilton’s president of the company’s Asia-Pacific region, told The Times of India that Indians are the fastest-growing cohort of outbound travelers and are slated to overtake the Chinese in absolute number.

Numbers back that up, according to the latest full-year data from India’s Ministry of Tourism, which found that Indian nationals traveling abroad in 2023 [numbered] 28.2 million, compared to 26.9 million in 2019.

“India’s outbound tourism market is expected to reach $55.4 billion by 2034, with an approximate annual growth of over 11%,” according to 2024 research from the Federation of Indian Chambers of Commerce & Industry.

Indian online travel platform MakeMyTrip’s 2024 report on Indian travel trends shows the number of Indians traveling beyond the country’s borders is growing. And sources say booking windows are shorter, and more and more Indians are choosing hotel and other lodging accommodations instead of staying with friends and family across the diaspora.

Overseas travel grows

Hoteliers have taken note.

“The trend of Indians traveling overseas for work, leisure and business has witnessed a significant resurgence,” said Sudeep Jain, managing director, Southwest Asia, at IHG Hotels & Resorts. “As per recent reports, approximately 15 million Indian nationals traveled internationally in the first half of 2024, reflecting a 12.3% increase compared to the same period in 2019. This rebound is fueled by greater accessibility to international destinations.”

Jain’s peer at Accor, Pratima Badhwar, head of commercial, India and South Asia, said she has seen significant growth in bookings from Indian travelers at the French firm’s international properties.

“Particularly in key destinations such as Dubai, Southeast Asia and Europe,” she said. “The UAE and Southeast Asia remain standout markets, with Indian travelers consistently ranking among the top contributors to tourism in these regions,” she said.

MakeMyTrip’s most recent full-year data, which is from 2023, shows that 30% of international travel searches from India were for short-haul Asian destinations like Dubai, Bangkok and Singapore.

Direct flights and easy visa processes are additional incentives, drawing Indian travelers to places including Almaty, Kazakhstan; Hong Kong; and Paro, Bhutan.

London, Toronto and New York are the most-searched long-haul international destinations among Indian travelers using MakeMyTrip.

“The year-on-year increase in outbound travel from India has been growing at a meaningfully faster pace than the year-on-year increase in inbound arrivals,” said Achin Khanna, managing partner at business advisory Hotelivate. “This presents an opportunity to several global brands and destinations that were seeking a large demography with strong ability for discretionary spend.”

Spending big

These travelers are spending, sources agreed.

According to Reserve Bank of India data, Indians spent a record $17 billion in 2024 in foreign exchange for overseas travel under the RBI’s liberalized remittances scheme, a 17% increase over 2023 amounts, according to India Outbound.

To capture some of that share of wallet to their guestrooms, hoteliers need to ensure Indian travelers are wooed with the same set of services and standards they are used to in India itself, hoteliers said.

“Global brands with an India presence have recognized this and are logically drawing a correlation between their presence here with how that may benefit them in other nations,” Khanna said. “Showcasing their brands in India allows them the dual opportunity to enhance their India footprint while also attracting these guests to their hotels across the world.”

Accor’s Badhwar said hotels need to provide the personalized services Indian guests demand and to offer them in a “seamless experience wherever they travel.”

“A growing number of regular customers are venturing beyond domestic borders. … This trend translates into a substantial increase in bookings from Indian travelers,” Jain said.

Hoteliers are working out what that red carpet looks like.

International branded hotels in India can be a first step to Indian travelers booking that same brand internationally. Other points of welcome and comfort include sensitivity to Indian culture and food and flexing loyalty points and exclusive membership deals.

Authentic Indian cuisine needs to be offered at every meal, “from breakfast buffets to specialized menus, reflecting the flavors of home,” Jain said.

Indian weddings held internationally continue to be a major demand source.

“Recognizing the unique travel preferences of Indian guests, [we] offer culturally immersive experiences. … These may include local itinerary suggestions such as cultural tours, traditional cooking classes and workshops,” Badhwar said.

Indian guests want to connect meaningfully with destinations while enjoying a familiar sense of hospitality, she said.

“Given the current trajectory, it is entirely conceivable that Indian travelers could emerge as the largest outbound tourism segment for several global markets. … It will be interesting to watch this reverse colonization,” Jain added.

Credit Hotel News Now

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Stelliers Asia 2025 Application Deadline March 21, 2025

Stelliers Asia

For over a decade, Stelliers has been the platform for recognising and celebrating excellence in the hospitality industry across Asia, honouring the people – the hoteliers – who go above and beyond to deliver extraordinary guest experiences.

Stelliers Asia 2025 invites hoteliers from Brunei, Cambodia, Indonesia, Japan, Laos, Malaysia, Myanmar, the Philippines, Singapore, South Korea, Thailand, and Vietnam to showcase their passion, dedication, and remarkable contributions to the hotel industry.

With 20 award categories ranging from General Manager to Unsung Hero, Green & CSR and Wellness & Spa, Stelliers is committed to recognising talent at every level of hotel operations.

Full List of Award Categories for Stelliers Asia 2025

1. Butler
2. Chef
3. Concierge Hotelier
4. Engineering Hotelier
5. Finance Hotelier
6. Food & Beverage Hotelier
7. Front Office Hotelier
8. General Manager
9. Green & CSR Hotelier
10. Hotel Manager / Resident Manager
11. Housekeeping Hotelier
12. Human Resources Hotelier
13. Hygiene & Food Safety Hotelier
14. Information Technology Hotelier
15. Marketing & Communications Hotelier
16. Revenue Management Hotelier
17. Sales Hotelier
18. Sommelier & Mixologist
19. Unsung Hero
20. Wellness & Spa Hotelier

Why Nominate?

Nominating a colleague, peer, or leader is more than just celebrating their achievements – it’s about inspiring the next generation of hoteliers and fostering a culture of recognition and excellence within the hospitality community.

Winners and nominees of Stelliers are recognised as industry leaders, gaining not only prestige but also access to a vibrant network of top professionals across Asia.

Key Dates to Remember

• Applications Open: January 6, 2025
• Applications Deadline: March 21, 2025
• Finalist Announcement: June 6, 2025
• Awards Ceremony: September 26, 2025

How to Apply

The application process is straightforward and designed to highlight the unique contributions of each nominee:

1. Visit the official Stelliers website at www.stelliers.com
2. Download the Stelliers Entry Kit and review the Rules & Regulations.
3. Navigate to the Applications Portal and complete the online nomination form.

Note that Stelliers Asia is distinct from Stelliers Greater China, which is an exclusive competition for professionals within the Greater China hospitality industry.

Contact person at Stelliers:

Michaela Fulton

Marketing and Communications Manager, Asia Pacific [email protected]

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March 3 2025

Xi Zhe Wuxi, Curio Collection by Hilton to Open in Q4 2025

Xi Zhe Wuxi, Curio Collection by Hilton

Hong Kong Hang Lung Properties announces Official Name of “Xi Zhe Wuxi, Curio Collection by Hilton” at Center 66, Set to Open in Q4 2025. The name’s Chinese meaning is a nod to the hotel’s geographical location and brand philosophy of blending heritage and innovation.

Xi Zhe blends Wuxi’s rich cultural heritage with modern design, providing 105 elegantly appointed rooms across a seven-floor tower and the adjacent three-story former residence of Zhang Xiaocheng (張效程), an architectural gem built in 1933, now nearing its centennial.

Hang Lung meticulously restored this historic landmark—designated a cultural heritage protection unit at the Wuxi municipal level—ensuring its original charm and significance are preserved.

This unique offering is amplified by Center 66’s prime location in Wuxi’s central business district. Phase One, which opened in 2013, features a world-class shopping mall with over 200 retail brands—about half of them are first-in-market—alongside two office towers and the self-operated multifunctional workspace HANGOUT.

Phase Two, launching in stages from 2025, will introduce the prestigious Center Residences and the highly anticipated Xi Zhe, further elevating Center 66’s portfolio and driving commercial synergies.

Mr. Herman Chui, Senior Director – Office, Hotel & Residence of Hang Lung, said, “Xi Zhe embodies our commitment to elevating Center 66’s prominence and enriching the broader community, aligning with Hang Lung’s long-term vision for both the complex and Wuxi’s development.

The second phase of this project, long embedded in our strategic plan, is set to be a transformative force for the Liangxi District’s urban renewal.

Curio Collection by Hilton hotels enjoy the benefits of Hilton and its award-winning guest loyalty program Hilton Honors.

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Feb 26 2025

Marriott Expands Luxury Safari Portfolio in Kenya 

Marriott International Expands Luxury Safari Portfolio in Kenya with a Dual Signing of The Ritz-Carlton and JW Marriott Safari Camps

Marriott International, Inc. unveiled plans to open two luxury tented safari camps in Kenya, following the signings of The Ritz-Carlton, Masai Mara Safari Camp and JW Marriott Mount Kenya Rhino Reserve Safari Camp with Lazizi Mara Limited and Lazizi Solio Limited, respectively, both part of the Lazizi Group of Companies. The anticipated properties aim to set new standards for high-end, luxury hospitality in some of Africa’s most breathtaking safari destinations.

“Building off of the incredible success we have seen thus far in our luxury safari portfolio in Africa and the growing appetite for outdoor lodging and nontraditional hospitality experiences, the signing of these agreements with Lazizi Group of Companies marks another milestone in Marriott International’s growth,” said Jerome Briet, Chief Development Officer, Europe, Middle East & Africa, Marriott International.

Shivan Patel, Director of Lazizi Group of Companies, comments, “Kenya is synonymous with the ultimate safari experience. These projects are set to redefine Kenya’s luxury safari segment while promoting conservation and community development. Our continued collaboration with Marriott International underscores our shared commitment to delivering exceptional guest experiences that celebrate the region’s natural and cultural heritage.”

The Ritz-Carlton, Masai Mara Safari Camp

Expected to open in August 2025, The Ritz Carlton, Masai Mara Safari Camp will introduce the brand’s legendary service and elegant design to the Sub-Saharan Africa region.The property will belocated within the heart of the Masai Mara National Reserve, renowned for its abundant wildlife, breathtaking landscapes, and the Great Migration, where millions of wildebeest, zebras, and gazelles journey from the Serengeti to the Masai Mara each year.

Elevated amongst the trees on a secluded island surrounded by the famous Sand River near the Tanzanian border, this treetop retreat will offer picturesque views of the riverbanks and forest, giving guests a front-row seat to experience the majesty of the Great Migration.

The Ritz-Carlton, Masai Mara Camp is expected to feature 20 elegantly appointed tented suites, including a four-bedroom presidential suite, each with a separate living area, private sunken lounge, infinity plunge pool, and indoor and outdoor showers.

Plans include refined dining experiences across multiple venues, including a multi-cuisine restaurant with a curated wine cellar, a stargazing sky deck, and an authentic boma. Additional leisure facilities will include a spa and wellness centre, outdoor gym, swimming pool, discovery hub, map room and a photography studio. Guests can anticipate exclusively curated game drives as well as other bespoke cultural experiences.

“These projects are poised to elevate the luxury safari experience, creating an entirely new standard for discerning travellers,” added Sandeep Walia, Chief Operating Officer, Middle East & Luxury, Europe, Middle East & Africa. “The growth of our luxury safari portfolio and The Ritz-Carlton’s debut into the segment represents a defining moment for the brand. “

JW Marriott Mount Kenya Rhino Reserve Safari Camp

Expected to open in early 2026, the JW Marriott Mount Kenya Rhino Reserve Safari Camp is poised to provide the perfect retreat for the mind, body, and soul, bringing the brand’s exceptional service and sophisticated design to the heart of the Solio Game Reserve.

Nestled between the majestic slopes of Mount Kenya and the peaks of the Aberdare Mountains, this sanctuary will offer an immersive wildlife experience within the 45,000-acre game reserve, and 19,000-acre Solio Ranch Conservancy. Internationally recognised for its successful rhino breeding programme, the conservancy provides unparalleled encounters with white and endangered black rhinos, along with other indigenous wildlife including leopards, cheetahs, and plains game.

The camp is expected to feature 20 luxurious tented units, including two two-bedroom suites, each with a private plunge pool. Design plans include multiple tranquil wellness spaces inviting guests to fully embrace the present moment including the brand’s signature JW Garden, along with four culinary experiences including a traditional restaurant and a sky deck dining venue.

Additionally, the property will offer a signature Spa by JW, swimming pool, fitness centre, conservation house, horse barn, retail boutique, and animal viewing hide. A wide range of experiences will be offered including guided horse-riding safaris, night game drives, guided nature walks, quad biking across the Solio plains, and visits to a private rhino orphanage.

Commitment to Conservation and Community

Conservation of the land and its inhabitants will be at the heart of these projects. Both properties will be constructed using sustainable materials and prioritise energy-efficient infrastructure to minimise ecological impact and preserve wildlife habitats. Additionally, the properties will engage with local communities through job creation, education programmes, and wildlife conservation initiatives, ensuring that tourism benefits are widely shared.

The Ritz-Carlton, Masai Mara Safari Camp and JW Marriott Mount Kenya Rhino Reserve Safari Camp will mark Marriott’s second and third luxury safari camps in Kenya following the successful opening of JW Marriott Masai Mara Lodge in 2023. Marriott International’s portfolio in Kenya includes seven properties and more than 1,100 rooms.

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Feb 26 2025

Emirates to hold Pilot Recruitment Roadshow in Macao

Emirates, as the international airline based in Dubai, has announced its first series of pilot recruitment roadshows in Macao Special Administrative Region, China to meet the strong surge in customer demand.

The three sessions of upcoming roadshows in Macao will be held at 1pm & 6pm on 6 March and 10am on 7 March. Last year, Emirates announced significant and exciting changes to its pilot recruitment, including higher salaries, new roles, and a radical change to eligibility. Experienced pilots will join Emirates for roles in one of the four programmes: Direct Entry Captains, Accelerated Command, First Officers Type Rated and First Officers Non-Type Rated.

Prior registration is not required, and pilots are only required to attend one of the sessions. At the session, prospective Emirates pilots can find out more about the airline’s recruitment process, available opportunities, training programmes, expected career trajectory, and benefits, as well as speak to pilots currently flying with Emirates. More information can be found at https://www.emiratesgroupcareers.com/pilots/.

Captain Brian Tyrrell, Emirates’ Senior Vice President Fleet, said: “Emirates pilots fly a modern all wide-body fleet to over 148 destinations across the globe. They undergo robust in-house training at Emirates’ cutting-edge training facility and are also based in the safe, vibrant and tech-savvy city of Dubai. Emirates is on a bold growth trajectory, and we look forward to welcoming pilots from Macao come onboard our airline.”

Flying with Emirates

With a network spanning 148 destinations, Emirates pilots have the exciting opportunity to fly to diverse destinations. With the retrofit of an additional 71 Airbus A380s and Boeing 777s, the airline is refreshing the interiors of 191 aircraft in its fleet. The airline’s continuous investment ensures that its pilots fly modern fleet of all wide-body aircraft.

The airline has received its first three A350s, of which it has 65 on order. Emirates is also looking forward to receiving its Boeing 777Xs, of which the airline has 205 on order.

Emirates offers an exciting range of benefits for pilots and their families, including competitive tax-free salary, 42 days of annual leave with annual leave tickets for self and immediate family, company provided accommodation in gated communities, child education allowance, life, medical and dental insurance, deeply discounted travel benefits for the wider family and friends, and more.

Cutting-edge Training Experience

Emirates provides new joiners a robust, evidence- and competency-based in-house training to ease them into their roles. Successful candidates complete training programmes at Emirates’ advanced pilot training facilities in Dubai, which currently houses ten simulators.

Emirates’ new and sophisticated pilot training facility is spread across 63,318 sq. ft. and worth an investment of US$135 million. The facility accommodates six Full Flight Simulator Bays for its A350 and 777X aircraft and will be opening very soon.

Direct Entry Captain

To command Emirates’ highly anticipated A350 fleet of 65 aircraft or A380s. Candidates need a minimum of 7,000 hours of flying experience on multi-crew, multi-engine commercial aircraft.

Accelerated Command Programme

Primarily designed for experienced Airbus and Boeing Captains, who currently command narrow-body aircraft on regional routes and wish to dial up their careers by working with a global airline brand.

Captains with a minimum of 1,000 hours of Airbus fly-by-wire and Boeing experience will join Emirates as First Officers on an enhanced salary package. They are eligible for an accelerated command upgrade after a minimum of 700 flying hours and two successful recurrent checks. Typically, Emirates pilots achieve these milestones in a little over a year as they fly a mix of ultra-long, long- and short-haul routes.

First Officers – non-type rated

Emirates is welcoming First Officers who are non-type rated – mainly those who have experience only on turbo prop or jets. These pilots will now have the opportunity to be fully trained to fly the airline’s all wide-body fleet of 144 Boeing aircraft. First Officers will also be able to fly 205 of the new Boeing 777-Xs when these aircraft enter the fleet.

First Officer

Candidates for First Officer roles must have multi-engine, multi-crew aircraft experience, a valid International Civil Aviation Organization (ICAO) Airline Transport Pilot License (ATPL), and a minimum of 2,000 hours on 20-tonne maximum take-off weight aircraft.

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Feb 25 2025

Waldorf Astoria Maldives Ithaafushi Receives Third Forbes 5-star Rating

Waldorf Astoria Maldives Ithaafushi has once again secured the prestigious Forbes Travel Guide (FTG) Five-Star rating

TJ Joulak, general manager of Waldorf Astoria Maldives Ithaafushi: “This achievement is more than an award—it is a testament to the unwavering dedication of our team, who continuously redefine what luxury hospitality means in the Maldives. To be recognized for three consecutive years by Forbes Travel Guide reaffirms our promise to deliver an extraordinary level of service, ensuring that every moment spent at our resort is unforgettable.”

This highly coveted accolade underscores the resort’s unwavering commitment to elevating guest experiences, cementing its status among the world’s most luxurious destinations. The resort’s consistent excellence is further highlighted by its continued recognition for the third consecutive year, maintaining its place as a premier choice for discerning travellers.

The Forbes Travel Guide Star Rating is one of the industry’s most rigorous and respected distinctions, with properties evaluated against 900 exacting criteria that emphasise flawless service, exceptional facilities, and an unwavering commitment to excellence. Only properties that demonstrate consistently extraordinary experiences earn a Five-Star rating.

“Forbes Travel Guide’s Star Award winners exemplify excellence in hospitality,” says Amanda Frasier, President of Standards & Ratings for Forbes Travel Guide. “This year’s list continues to reflect the changing landscape of luxury with properties setting the standard for authentic experiences while offering unparalleled amenities, enhanced well-being and delivering unforgettable moments. We are thrilled to recognize their dedication to creating truly world-class travel options for today’s discerning guest.”

Nestled in the heart of the Indian Ocean, Waldorf Astoria Maldives Ithaafushi offers an extraordinary island escape, spanning three private islands with overwater villas, beachside retreats, and an array of world-class dining and wellness experiences. The resort’s dedication to intuitive service, refined luxury, and bespoke experiences has once again earned global recognition from the prestigious Forbes Travel Guide.

Waldorf Astoria Maldives Ithaafushi features 11 dining venues, including the celebrated Terra, where guests dine in private treetop pods, and The Ledge by Dave Pynt, offering Michelin-starred barbecue flavors. The resort also boasts world-class wellness offerings at its overwater spa sanctuary, innovative lifestyle experiences, and bespoke excursions designed to immerse guests in the breathtaking natural beauty of the Maldives.

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Feb 25 2025

Accor Signing a New Handwritten Collection Hotel in Lijiang China

Accor opens a new Handwritten Collection hotel

Accor is set to open a new Handwritten Collection hotel in the prime location of Lijiang. A celebrated cultural and ecological tourism destination, renowned as a UNESCO World Heritage site, the hotel is located near the ancient town of Shuhe, with a view of the spectacular Jade Dragon Snow Mountains. 

Developed in partnership with Beijing Huaxia Brothers Cultural Industry Group Co., Ltd., the hotel aims to offer a unique hospitality experience in a region known for its rich cultural heritage and stunning natural beauty. The hotel is within walking distance of Lijiang’s cultural hubs such as the Lijiang Cultural Center and the Lijiang Grand Theater, and a short drive from Lijiang Railway Station and the Lijiang Sanyi Airport.

“Handwritten Collection is a unique hospitality brand where each hotel offers the bespoke experience of a stylish and inviting home,” said Gary Rosen, CEO, Accor Greater China. “As travelers continue to seek out more experiences with nature and culture, it is important that places such as Lijiang, with its geographical advantages, can offer a diverse range of hospitality options. “

The new four-story Hotel Snow Mountain Lijiang – Handwritten Collection will offer 100 guestrooms, including suites. There are also a rooftop bar and a Chinese restaurant. Additional amenities will include multiple meeting rooms and a fitness center.

Handwritten Collection is now present in over 10 countries, with more than 20 hotels open and an additional 30+ addresses in development.

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Feb 24 2025

Huangshan emerges as top destination for overseas tourists exploring China

Huangshan stands out as the preferred destination

Huangshan city, in East China’s Anhui province, with beautiful scenery, rich cultural heritages and friendly international services, stands out as the preferred destination for overseas tourists to explore China following the implementation of the 240-hour visa-free transit policy.

Huangshan is rich in cultural and tourism resources, with 56 tourist attractions at national grade A and above, and is home to two UNESCO World Heritage sites, “Mount Huangshan and Hongcun and Xidi villages”.

Huizhou Fish Lantern, as a provincial intangible cultural heritage item, was largely promoted by the Ministry of Culture and Tourism during the recent Spring Festival holiday, driving tourism orders in Shexian county to surge by 458 percent year on year.

Huangshan boasts convenient transportation, being one of the five major high-speed rail hub cities in the Yangtze River Delta, with an average of 250 trains running daily. Huangshan Tunxi International Airport has 25 operating routes, including five international routes, serving 28 cities.

In December 2024, Tunxi airport was newly designated as a 240-hour visa-free transit port, benefiting tourists from 54 countries.

In April 2024, in collaboration with Chinese technology company Ant Group, Mount Huangshan Scenic Area launched the first international visitor friendly scenic spot program. The scenic area has achieved payment convenience throughout the entire chain, from ticket booking to hotel accommodation, dining, and shopping, greatly enhancing the satisfaction of international tourists.

Across the city, 60 foreign exchange points and 302 foreign card ATMs are scattered in core scenic areas, with Tunxi Old Street becoming the first overseas payment service business area in Anhui. As a mainstream mobile payment method operated by Ant Group, Alipay’s scan-to-pay service covers major dining, accommodation, transportation, shopping, and entertainment scenes, providing international tourists with an extremely convenient payment experience.

“With just a mobile phone, you can pay, guide, translate, and more. It’s so convenient!” said Ahmed Jabar, a young man from Iraq. “After experiencing using Alipay for shopping and payments, I recommend more friends come to Huangshan to experience the beauty of China.”

Credit Huangshan China

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Feb 22 2025

Hyatt Centric Brand Expands Its Global Presence

Hyatt Centric is set to increase its worldwide footprint by 50 percent by the end of 2028

The Hyatt Centric brand celebrates its continued expansion in popular hubs. In 2024, the brand saw growth with hotel openings in a few of the world’s most exciting cities, including Cairo, Egypt, Shanghai, China, San José, Costa Rica, Santo Domingo, Dominican Republic and more.  

Building on its impressive momentum, the brand plans to introduce over 35 new hotels worldwide by the end of 2028.  This planned expansion will bolster the brand’s portfolio by 50 percent and reach over 100 Hyatt Centric hotels globally by 2029.

The next three years are expected to see substantial regional growth in Asia Pacific, increasing the brand’s footprint in the region by over 75 percent, with several new hotels across the Americas, Europe and the Middle East. 

“As part of our strategic brand realignment and bringing more focused expertise and support to five distinct brand portfolios, the brand serves as a fantastic addition to our Classics Portfolio, a group of captivating brands offering timeless style and unrivaled care in the world’s most-traveled places,” says Emily Wright, Vice President, Global Brand Leader for Hyatt’s Classics & Essentials Portfolios. “The brand’s recent growth, including openings and planned developments, meets the rising demand from guests and members, especially Millennial and Gen Z travelers, for more contemporary accommodations with playful details, sophisticated furnishings and socially connected spaces.”   

Hyatt Centric hotels are unique to their individual destinations, incorporating eclectic elements that reflect the local vibe through playful interpretations of culture, art and attractions. Several planned openings will accelerate the brand’s strategic growth following its 2024 debut in new markets, including Hyatt Centric San José Escazú, the first Hyatt Centric hotel in Costa Rica, Hyatt Centric Malta, the first in Malta, Hyatt Centric Santo Domingo, the first in the Caribbean and Hyatt Centric Zhongshan Park Shanghai, the first in Shanghai.  

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Feb 20 2025

Agoda Sees Instant Rise in Koh Samui Interest Following White Lotus TV Show Effect

Agoda noted a 12% increase in Koh Samui accommodation searches

Agoda noted interest from the United States grew by 65% compared to last month’s average, a 12% increase in accommodation searches.  Thailand is enjoying the global spotlight following the season premiere of the popular HBO show ‘The White Lotus’, for the island of Koh Samui in particular, the series’ main shooting location.

United States enter Koh Samui’s inbound top five. With the US replacing Malaysia, the top international markets searching for travel to Koh Samui in the past two days are now all from the West: Israel, Germany, France, United States, and United Kingdom, respectively.

After the previous two seasons of ‘The White Lotus’ were reported to have a positive effect on the tourism sectors of Hawaii and Sicily, respectively, the Thai government and Thailand’s tourism authority TAT successfully convinced the series’ producers to shoot the third season in ‘the Land of Smiles.’ Filming took place in Bangkok, Koh Samui, Koh Pha-Ngan, and Phuket, with a star-studded cast including the likes of Patrick Schwarzenegger and Thailand’s BLACKPINK megastar, Lalisa Manobal.

Pierre Honne, Country Director Thailand at Agoda said: “The third season premiere of ‘The White Lotus’ has been a highly anticipated event in Thailand as it has across the rest of the world. It’s thrilling to finally see beloved Thai destinations like Bangkok and Koh Samui as the settings for a global TV sensation. The potential positive effects on Koh Samui and Thailand’s tourism are undeniable.”

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Feb 20 2025

IHG Hits 50 Open Hotels Milestone in Japan

IHG on track to double its estate

IHG remains on track to double its estate in key priority market. Growth includes debuts for Six Senses, Vignette Collection and Garner brands.

IHG has passed 50 open properties in Japan – where it remains on track to double its estate following market debuts by three brands.

This major growth milestone was celebrated during the recent visit of IHG’s Chief Executive Officer Elie Maalouf to Tokyo.

Maalouf joined owners, partners and colleagues to mark a successful 2024 for IHG in Japan, where the business introduced its Six Senses, Vignette Collection and Garner brands as the country set a record by attracting more than 36 million international arrivals.

Abhijay Sandilya, CEO, IHG ANA Hotels Group Japan, and Managing Director, IHG Hotels & Resorts Japan & Micronesia, said: “Debuting three new brands in this vibrant market last year demonstrates the great growth momentum we’re building here, and we remain on track to double our estate in the country in the next few years. We’re also seizing the great opportunity in the country’s conversion space where international brands only represent 5% of hotels, far lower than the global average of close to 20-25%.”

The hotel group has broadened its appeal to owners and guests in Japan over the past 12 months by strategically growing its portfolio across segments.

• The opening of Six Senses Kyoto marked the luxury brand’s market debut.
• IHG’s first collection brand, Vignette Collection, launched with hotels RIGHA Royal Hotel Osaka and The Windsor Hotel TOYA Resort & Spa joining the IHG system.
• Most recently, new midscale conversion brand Garner welcomed guests in Japan with three hotels in Osaka.

Japan’s status as an international hotspot looks set to continue with JTB forecasting another record year for international arrivals in 2025, which are set to reach 40.2m. Domestic travel in the country is also expected to grow, with JTB projecting an increase of 2.7% to 305 million travellers.

Sandilya added: “The recent launch of our newest brand, Garner, a mid-scale conversion brand, is a big opportunity for us, given the size of the country’s midscale market. Also, we’re set to celebrate more notable growth milestones this year, including the return of our powerhouse midscale brand, Holiday Inn, to Tokyo and Kyoto. It will be a special moment when Holiday Inn Kyoto Gojo welcomes guests as Kyoto was the brand’s first destination outside of the Americas when it opened in the 1970s.”

“In 2025, we’ll continue to expand our extensive footprint of ANA Crowne Plaza hotels to new destinations including Okinawa, while the world’s first and largest international luxury brand, InterContinental, will open for the first time in Sapporo.”

“So, all in all, 2025 is going to be another landmark year for IHG in Japan following our 60^th anniversary celebrations in the country last year.”

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Feb 20 2025

Ovolo Hotels to Lead Hotel Digital Marketing

A World First, Ovolo Hotels Partners with Nodal to Revolutionise Hotel Digital Marketing

In a world first, Ovolo Hotels, an award-winning, dynamic and innovative boutique lifestyle hotel collection, has announced a strategic partnership with Nodal, a rising star in the marketing world with industry-leading AI-powered digital marketing solutions. This collaboration aims to harness the power of artificial intelligence to elevate Ovolo’s marketing efforts, driving exceptional performance driven results.

Ovolo Hotels, known for its vibrant and eclectic approach to hospitality, has made a name for itself by challenging the status quo. With a commitment to providing guests with unforgettable experiences, Ovolo is poised to leverage Nodal’s cutting-edge AI optimisation techniques to further amplify its brand presence and reach new audiences.

Nodal’s expertise in AI optimisation at scale positions them as a trailblazer in the digital marketing landscape, by utilising advanced data analytics and machine learning algorithms.

Nodal uses AI to understand personas in a deeper way and craft targeted campaigns to ensure Ovolo’s unique message reaches the right audience at the right time, whilst utilising ‘Connect’, their AI platform, to distribute insights, personalised reports and advanced analytics across the entire Ovolo business. This partnership will enable Ovolo to tap into Nodal’s innovative strategies, driving engagement and conversions while maintaining the brand’s unique identity.

As part of the engagement, Nodal will be rolling out ‘Connect’, their proprietary AI platform, to centralise all the disparate marketing, CRM and property management platforms into one customised interface. The stakeholders within Ovolo will all have their own personalised AI chatbot that uncovers market insights, brand monitoring and end-to-end performance reporting tailored to their specific needs. This is a world first for the hospitality industry that continues Ovolo’s legacy as true innovators in the ever-challenging travel environment.

“We are excited to partner with Ovolo Hotels, a brand that embodies creativity and a fresh perspective in the hospitality and tourism sector,” said Tim Durgan, Founder of Nodal.

Co-founder Daniel Gibson added “Our AI-powered solutions will empower Ovolo to not only enhance its marketing efforts but also to create personalised experiences that resonate with their guests. Together, we will redefine what it means to connect with travellers in today’s digital age.”

Ovolo Hotels is equally enthusiastic about the partnership. “At Ovolo, we pride ourselves on being a challenger brand that constantly seeks to innovate and elevate,” said Stephen Howard, Group Director of Marketing of Ovolo Hotels. “Collaborating with Nodal is a world first and we are confident that we will unlock new opportunities for growth and engagement, ensuring that our marketing strategies are as dynamic and unique as our hotels, whilst also ensuring our internal communication and reporting is robust.”

As the hospitality and tourism industry continues to evolve, the partnership between Nodal and Ovolo Hotels represents a significant step forward in leveraging technology to create impactful marketing strategies. Together, they will set a new standard for how brands can utilise AI to connect with consumers, drive loyalty, and ultimately, enhance the overall guest experience.

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Feb 19 2025

Cross Hotels Expands Bali Portfolio with Geonet Property & Finance Group

Cross Hotels & Resorts strengthen its footprint in Indonesia

Cross Hotels & Resorts continues to strengthen its footprint in Indonesia with the signing of a Hotel Management Agreement (HMA) with Geonet Property & Finance Group for a new 120-suite resort in Berawa, Bali, set to open in 2028.

Strategically located in one of Bali’s most vibrant districts, the new property is designed as a family-friendly destination, catering to the growing trend of immersive, all-in-one hospitality experiences. Guests will enjoy a rooftop restaurant & bar, a speakeasy lounge, retail and F&B outlets, a lagoon-style saltwater swimming pool, and a dedicated wellness centre, ensuring a seamless blend of comfort, convenience, and lifestyle-driven experiences.

The property’s prime location near Café del Mar, Batu Belig Beach, and Bali’s thriving social and entertainment hub underscores its strong positioning in the market.

Harry Thaliwal, CEO of Cross Hotels & Resorts, commented: “This partnership marks another milestone in our mission to be APAC’s leading alternative to global hotel operators. With Geonet’s strong investment expertise and our proven track record in delivering high-performing hotels, this collaboration ensures sustainable long-term value for investors while setting new benchmarks in guest experiences.”

With a portfolio spanning six distinct brands – Cross, Cross Vibe, Away, Lumen, Cross Collection, and Kaura – Cross Hotels & Resorts continues to redefine hospitality by integrating bold design, modern amenities, and operational excellence. This latest signing further cements its commitment to exceeding stakeholder expectations while capturing growth opportunities in Southeast Asia’s dynamic hospitality sector. Cross Hotels & Resorts current portfolio includes 28 hotels across four countries, namely Indonesia, Thailand, Vietnam and Japan.

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Feb 19 2025

EVA Air Unveils New Premium Economy Class Seats

Eva Air Setting A New Benchmark For The Industry With Industry-Leading Seat Pitch

EVA Air unveiled its fourth-generation Premium Economy Class seats with a new industry-leading seat pitch of 42 inches. It was presented today during the “Focus on Evolution: Taking Off with Heart” launch event at Evergreen Aviation Technologies Corporation’s No. 4 Hangar.

Presided over by EVA Air President Clay Sun, the event showcased the airline’s latest seat design. This is the first time the airline has introduced the new Premium Economy Class on the Boeing 787-9, elevating the design concept from an “upgraded economy” standard to a “business-class-like” experience. The airline aims to offer a refined and comfortable cabin experience, strengthening its comprehensive three-class service offerings.

“As the world’s first airline to launch Premium Economy Class, EVA Air has consistently focused on innovation driven by passenger needs and setting industry trends. The fourth-generation seats retain the core philosophy of previous generations while enhancing comfort, fashion, and functionality, showcasing our commitment to service innovation and attention to detail.”  Said EVA Air President Clay Sun.

“The Boeing 787-9 aircraft featuring the new Premium Economy Class will initially serve the Taiwan Taoyuan International Airport (TPE)-Jakarta (CGK) route, with future deployment on flights from Taiwan Taoyuan International Airport (TPE) to Munich (MUC), Milan (MXP), direct flights to Vienna (VIE), and on the early flight(BR8/BR7) to SFO in the future” he added.

The new Premium Economy Class features 28 seats arranged in a 2-3-2 configuration. The cradle motion recline mechanism allows the seat cushion to slide forward and upward simultaneously, creating a comfortable recline equivalent to 8 inches while preserving space for the passenger behind. Each seat is equipped with the industry-largest 15.6-inch high-definition screen in Premium Economy Class and a multi-function entertainment system controller. The tray table includes a stand for personal devices, and the seats are fitted with 110V AC and USB combo sockets to meet modern passengers’ diverse needs.

The new design emphasizes enhanced privacy with side privacy panels on the headrests and dedicated reading lights. The headrests, armrests, and footrests are upholstered in premium leather, delivering a luxurious and comfortable experience. Ample storage spaces in the armrests, under-seat compartments, and dedicated bottle holders make it convenient for passengers to store and access personal items. A wheelchair-accessible armrest on aisle seats ensures that flight attendants can assist passengers with special needs.

EVA Air was the first airline to introduce Premium Economy Class, then known as Evergreen Deluxe Class, in 1992. This innovative addition revolutionized cabin services by offering a new class between Economy and Business and reshaping the industry landscape. The seats featured a 38-inch pitch, significantly larger than standard Economy Class, and were the first to come equipped with personal TV systems. EVA Air’s continued enhancements to Premium Economy Class have earned numerous accolades from Skytrax, including awards for “World’s Best Premium Economy Class Airlines,” “World’s Best Premium Economy Class Airline Catering, ” and “Best Premium Economy Class Airline Seats.”

EVA Air is enhancing its service with a new collaboration with the renowned British brand HUNTER. Passengers in Premium Economy Class on long-haul routes to the U.S., Canada, and Europe departing from Taipei will receive an olive-green amenity kit, while return flights offer an oatmeal brown version. The stylish, outdoor-functional design includes a detachable strap for versatile wear and comes with HUNTER-brand lotion and lip balm for a refreshing long-haul skincare experience.

EVA Air continues prioritizing high-quality and environmentally friendly service items, including pillows and double-sided blankets for superior comfort, exclusive high-quality noise-canceling headphones, and customized tableware created in collaboration with Italy’s century-old brand, Guzzini. Bamboo fiber eco-friendly napkins further demonstrate EVA Air’s commitment to sustainability. The premium service lineup also features Royal Laurel Class toiletries, deep gray velvet slippers, gourmet mixed nuts, and dried fruits to elevate the passenger experience.

The newly delivered Boeing 787-9 aircraft (Registration No. B-17887) features Royal Laurel Class, Premium Economy Class, and Economy Class. All future Boeing 787-9 will follow this three-class configuration. During its ferry flight to Taiwan, the new aircraft operated with a 30% blend of sustainable aviation fuel (SAF), reducing approximately 61,500 kilograms of carbon dioxide emissions, showcasing EVA Air’s dedication to environmental sustainability.

EVA Air will continue to optimize its fleet and enhance service quality by introducing eight more Boeing 787-9s (three-class configuration) and five Boeing 787-10s (two-class configuration) by 2029. Additionally, the airline plans to introduce 18 A350-1000 wide-body aircraft starting in 2027 and 15 A321neo narrow-body aircraft starting in 2029. 

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Feb 18 2025

Hyatt Introduces Asia Pacific Meetings & Events Alliance to Streamline Multi-city Event Planning for Organizers

Hyatt new program aims to provide corporate planners with a seamless, efficient, and centralized approach across the collection of Hyatt properties

Hyatt announces the launch of the Hyatt Asia Pacific Meetings & Events Alliance, a strategic initiative designed to streamline multi-year, multi-city event planning across the Asia Pacific region. Building upon the success of the Hyatt Convention Alliance, Hyatt Wellbeing Collective and Hyatt Resort Alliance in the United States, this new Asia Pacific program aims to provide corporate planners with a seamless, efficient, and centralized approach to event management across multiple Hyatt properties in the region.

The Hyatt Asia Pacific Meetings & Events Alliance will initially include nine premier Hyatt properties across key business and convention hubs in Asia Pacific including Bali, Bangkok, Singapore and more. The combined collective power of these properties can elevate the meeting planning process by allowing event service teams to work together across locations to deliver on planner needs, and enabling benefits and operational efficiency for large-scale meetings and events clients.

“The strength of the Hyatt Asia Pacific Meetings and Events Alliance lies in our exceptional network of hotels strategically located across the region, supported by dedicated and experienced Event Planning Managers who collaborate closely. Seamless communication and collaboration allow our teams to anticipate planner needs and maintain consistency, enabling flawless experience at their events at participating hotels,” says Kate Atkinson, Vice President of Global Sales, Hyatt Sales Force, Asia Pacific. “When clients need to book across multiple destinations, they can benefit from the added advantage of incentives and offers from our hotels. At the heart of it all is the collaboration we build with our clients, creating lasting value and memorable experiences together.”

The Hyatt Asia Pacific Meetings & Events Alliance can provide planners with:

• Dedicated Centralized Contact and Support: Dedicated alliance hotel representatives will collaborate to streamline the negotiation and event planning process across participating properties, ensuring seamless transitions from one event to the next.
• Customised Packages and Incentives Tailored to Planners’ Need, which could include:
  • Complimentary Suite Upgrades
  • Exclusive VIP Club Lounge Access
  • Curated Spa & Wellness Offerings
  • Exclusive Incentives for Multi-events
  • Special Offers on F&B Dining Packages
  • Up to Triple World of Hyatt Points

The nine participating Hyatt Asia Pacific Meetings & Events Alliance properties were strategically selected for their premier meeting and event facilities:

• Grand Hyatt Bali – A stunning resort offering 24 exceptional event spaces including a spacious 1,202 square meter ballroom that can cater up to 1,420 people.
• Grand Hyatt Singapore – A leader in luxury events and conferences in Southeast Asia with over 5,100 square meters of highly flexible spaces.
• Hyatt Regency Sydney – Australia’s largest upscale hotel, overlooking Darling Harbour offering over 4,000 square meters of space across 23 flexible spaces.
• Grand Hyatt Taipei – A premier venue for corporate events in Taipei offering 850 accommodation rooms and 13 versatile meeting and event spaces.
• Grand Hyatt Hong Kong – Offering 21 state-of-the-art event spaces with stunning harbour views including The Grand Ballroom, one of the largest in Hong Kong accommodating up to 1,600 people.
• Grand Hyatt Erawan Bangkok – A prime location for high-profile business meetings in Thailand with 3,330 square meters of event and meeting space across 14 versatile venues.
• Grand Hyatt Kuala Lumpur – A sophisticated venue in the heart of Malaysia’s capital offering 13 dynamic meeting rooms spanning 4,215 square meters of space.
• Grand Hyatt Manila – Delivering world-class service and event spaces in the Philippines with 2,281 square meters of meeting and event space including the Pillar-less Grand Ballroom and intimate Garden Pavilion.
• Grand Hyatt Incheon – A key meetings and events hub near Incheon International Airport ideal for large-scale meetings and events with 26 venues and 4,566 square meters of event space.

Among participating properties, the Grand Hyatt and Hyatt Regency brands represent the epitome of elegance and service when it comes to meeting the needs of meeting and event planners, business travellers, and more.

Hyatt customer Trina Butler, Senior Director, Global Accounts at HelmsBriscoe, says, “What truly stands out to me when working with Hyatt is how seamlessly its properties across the Asia Pacific region collaborate to deliver creative solutions that prioritize the client’s needs. The Hyatt sales teams, particularly within the Asia Pacific Meetings and Events Alliance, have deep knowledge of each property and maintain strong relationships, ensuring a smooth process for internal referrals and providing clients like me with a variety of exceptional options and benefits.”

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Feb 17 2025

MGM Resorts looks to lead industry with groups, meetings business in 2025

By Bryan Wroten, Hotel News Now

December convention-related bookings were company’s highest ever.

MGM Resorts International’s executive team is looking to carry over the momentum of a record 2024 into the new year.

During the company’s fourth-quarter and full-year 2024 earnings call, MGM Resorts President and CEO Bill Hornbuckle said looking at the rest of the first quarter and into the remainder of the year, there are multiple positive indicators to keep the trend going. Revenue is up at MGM Resorts’ domestic operations in January, and average daily rates are on pace to continue to grow for most of 2025.

“We are bringing to fruition our goal of being the industry leader in groups and meetings with over 2.2 million room nights on the books for 2025,” he said.

In December, MGM Resorts closed on its strongest convention-booked month ever, Hornbuckle said. Bookings in December were 43% higher than its previous record month.

The company’s first year with Marriott International outperformed original expectations with more than 660,000 room nights stayed as well as higher tracked spend in the leisure package rooms it looks to displace, he said.

“Importantly, we see further runway to grow in 2025 since all of our properties will be live for a full year of bookings,” he said.

Las Vegas properties faced difficult comparison in the fourth quarter, so revenue was down 6% and adjusted earnings before interest, taxes, depreciation, amortization and rent costs was down 11%, Chief Financial Officer Jonathan Halkyard said.

Excluding some variances, including the F1 race, the underlying trend remains solid as evidenced by several data points, including the all-time quarterly record domestic slot win in the fourth quarter, he said.

“We concluded the quarter and the year on a strong note with December occupancy and ADRs up single digits over 2023 and an all-time record for monthly domestic slot handle and slot win,” he said. “This momentum gives us optimism that MGM’s Las Vegas operations can grow in 2025, with the exception of the challenging comparisons this month of February, of course.”

The impact of the Super Bowl moving to New Orleans from Las Vegas this year came in as estimated in November at about $65 million, Halkyard said.

Portfolio management

MGM Resorts is continuing to reinvest into its portfolio, Hornbuckle said. Through 2024, it worked on the broad improvement of the Bellagio, renovating all of its suites and adding new food-and-beverage offerings and refreshing its premium gaming spaces.

The Cosmopolitan of Las Vegas completed its transitioned to MGM Rewards.

Last year, the company completed its $100 million investment in the Mandalay Bay Convention Center, he said. The property is now welcoming new and existing convention customers to the space.

During the fourth quarter of 2024, MGM Resorts rebranded its Delano Tower at Mandalay Bay to the W Las Vegas, which has significant brand recognition and can now benefit from Marriott’s distribution system and loyalty program, he said.

The renovation project at the MGM Grand is making progress, with 600 rooms already back online for guests, Halkyard said.

Regional updates

At MGM Resorts’ domestic properties outside of Las Vegas, revenue grew by 7% and adjusted EBITDAR increased by 21% during the quarter, Halkyard said. The MGM Grand Detroit drove much of that increase due to strong execution and recovery from the previous year’s labor strike.

In Macau, MGM Resorts’ two properties achieved their best-ever full-year segment adjusted earnings before interest, taxes, depreciation, amortization and rent costs in the history of its MGM China operations.

The MGM Cotai and MGM Macau continue to be high-performing outliers in the market, Halkyard said. Its first resident show at MGM Cotai, Macau 2049, and the Polyart Museum at MGM Macau have helped drive non-gaming revenue and visitation to the area.

“We grew market share in December to over 16%, and we concluded the year at similar levels,” he said. “We remain confident and believe we have proven that we have sustainable market share in the mid-teens, driven by our strong product innovation teams and the focus on the premium mass market.”

MGM Resorts’ integrated resort project in Osaka, Japan, continues to advance as planned, Hornbuckle said. The ground preparation is expected to be complete this year with main construction to start shortly after. The groundbreaking ceremony is scheduled for April 24. The opening of its subway in January marked an important infrastructure milestone by enhancing transportation options for future guests.

For the company’s MGM Empire City project in Yonkers, New York, MGM Resorts will submit its request for application by the middle of the year, he said. The company is actively engaged with the city government on zoning.

By the numbers

MGM Resorts reported consolidated net revenue of $17.2 billion, up from $16.2 billion the year before, according to the company’s earnings release. It reported net income of $747 million, down from $1.1 billion in 2023 primarily due to the gain on its sale of the Gold Strike Tunica in 2023.

During the fourth quarter, MGM Resorts’ Las Vegas hotel operations saw occupancy reach 94%, up from 91% the year before. Average daily rate dipped 8% to $271, and revenue per available room fell by 6% to $254. Rooms revenue amounted to $822 million, down 6% year over year.

As of press time, MGM Resorts’ stock was trading at $39.30, down 14.2% year over year. The NYSE Composite Index was up 17.7% for the same period.

Credit Hotel News Now

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Feb 17 2025

Tencent Cloud Enhancing McDonald’s China Digital Ordering System

Over the past 70 years, McDonald’s has become a leading retail food service giant with over 40,000 locations worldwide. Shihong Chen, Chief Information and Experience Officer of McDonald’s China, stated, “McDonald’s China chose to create an in-house digital department instead of acquiring a digital system from external suppliers. At the same time, a highly skilled cloud computing partner is still essential to McDonald’s China, for the partnership on architecture and technology while fully understanding the company’s business requirements.”

In the food service industry, consumers expect quick ordering and food pickup. Today, more than 90% of transactions at McDonald’s China are from digital channels. Therefore, McDonald’s digital ordering system must be robust enough to handle both regular peak times and promotional surges to ensure a consistently positive customer experience. However, simply increasing server bandwidth to boost capacity would lead to escalating costs. David Su, Industry General Manager of Tencent Smart Retail, said, “By leveraging Tencent Cloud‘s capabilities, the two companies collaborate on auto scaling to reduce costs during low-traffic periods while maintaining an optimal ordering experience during peak times. In complex and variable offline network environments, where network quality could be very low, ensuring that consumers can quickly access McDonald’s China’s online ordering APP and Mini Program presents a big challenge and is a key focus for Tencent Cloud. Additionally, during promotional periods, Tencent Cloud provides extensive technical support to safeguard applet data and protect consumers, while ensuring that product discounts reach genuine customers rather than being exploited by ‘coupon hunters.’ We work very closely with McDonald’s. Whenever new challenges arise, the Tencent Cloud team is there working together on finding the best solution from both a product and technical perspective.”

By the end of 2024, McDonald’s China currently manages over 6,800 stores and has set ambitious plans to expand to 10,000. By leveraging Tencent Cloud big data solution, McDonald’s China is now capable of conducting intelligent assessments of over one thousand factors for a smarter store location selection. Su explained, “For a specific location, we can assist the brand in determining the rationality of the site selection, as well as the specific store scale, format, and operational direction, based on desensitized environmental and demographic big data. Tencent Cloud is dedicated to empowering its clients through the strategic use of big data.”

McDonald’s China digital transformation journey signifies not only a commitment to technological innovation but also a profound reimagining of its traditional business model. From the introduction of self-service ordering kiosks to today’s constantly evolving, comprehensive digital strategy, McDonald’s China has consistently prioritized consumer needs, leveraging technology to innovate and optimize the dining experience. Throughout the ongoing collaboration, Tencent Cloud has provided McDonald’s China with robust technical support and invaluable experience, serving as a model for other foodservice enterprises seeking to drive digital transformation. The partnership between Tencent Cloud and McDonald’s China exemplifies how digital continues to shape and drive efficiency and innovation at the leading edge of the food service industry.

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