The Ritz-Carlton Beijing_Exterior Mr. Alfonso Orona, the hotel general manager While on a trip in Beijing, I took the opportunity to interview Mr. Orona. I thanked him for his time. What do you do at the Ritz-Carlton, Beijing? I am the hotel general manager since 2021. Tell us about your Read more…
The Sanchaya on Bintan Island Vanda Villa (aerial view), a four-bedroom private beachfront residence set amidst tropical gardens within The Estate. Mr. Greg Williams, the general manager The Sanchaya is located on Indonesia’s Bintan Island, a 50-minute ferry ride from Singapore’s Tanah Merah Ferry Terminal. The taxi ride from the Read more…
Pullman Suzhou Zhonghui Hotel_facade Mr. Stephan Krause Growing up on the south side of Berlin in Germany Stephan went through an apprenticeship to become a Chef. At 19 years old he began his career working abroad. A highflyer he moved into management when he was 24. Promotion followed swiftly to Read more…
Regent Hong Kong_night Regent Hong Kong_day Andy Yeung, Executive Pastry Chef, Regent Hong Kong Andy Yeung, a skilled craftsman of exquisite confections with modern flair and creativity, has refined his craft, working up the ranks in the pastry kitchens at the Excelsior Hotel, Venetian Macau and Marriott Hotels in Hong Read more…
Surrounded by tropical forests, mythical gardens, crystal clear blue ocean water and pristine white sand beach. Vana Belle, A Luxury Collection Resort, Koh Samui is located at Chaweng Noi Beach. “Being part of Marriott enables me to drive excellence in service, create memorable experiences for guests, and contribute to a Read more…
Reserve Exterior_overall. The Reserve expresses a strong local connection in the selection of materials, colors, finishes, accessories and antiques. “What we created at Rissai Valley, a Ritz-Carlton Reserve is truly a new level of hospitality in China and will help others to pursue higher standards in luxury and guest experience.” Read more…
Hilton Sofia. Mall of Sofia, Boyana Church, Alexander Nevsky Cathedral, and Sofia International Airport are within a 15-minute drive. “I’m very friendly and motivated. I believe in creating a happy environment where Team Members can envision spending a life in the business.” Mr. Boni Mansi In 2018 I had a Read more…
Regent Shanghai Pudong, Deluxe Haven Above the Bustling Urban Skyline “Training colleagues is at the base of retention, it gives staff a sense of being valued and looked after, that is key to retention.” Mr. Michael Gnaegi Swiss hotelier Michael Gnaegi s a graduate of École Hôtelière de Lausanne, the Read more…
“I am thrilled by my team’s passion to bring the Regent back to Hong Kong. I’m grateful for the opportunity to lead this iconic hotel and contribute to the vibrant hospitality landscape in Hong Kong. It’s a privilege I don’t take lightly.” The flagship Regent property, Regent Hong Kong, offering Read more…
“I would advise youngsters joining the field to develop good communication skills because hospitality is a people industry. Also, have positive mindset and always be customer-centric..” Hotel Exterior. The 28-storey luxury The Langham Shanghai Xintiandi features 357 elegant rooms including 41 suites. Mr. Mark Wouters Mark Wouters has been Managing Read more…
“..We’re seeing a surge in visitors from Taipei and Taichung city, Taiwan, as well as from Poland, Czech Republic, Uzbekistan, Kazakhstan, and Shanghai, China. “ Click on the photo to embark on an immersive journey with 360-degree views and interactive features exploring every captivating corner of the resort Mr. John Read more…
“..We have a lot of very interesting offers at the hotel because Hyatt Regency Phnom Penh is one of the greatest hotels in the area and is situated right in the middle of the city.” Hyatt Regency Phnom Penh Hotel Exterior Hyatt is blazed new ground in Southeast Asia with Read more…
“.. I had the privilege of working with some incredible leaders who not only supported me but also had faith in my abilities and helped me advance in my career. Now it is my turn to mentor and give back to the team who is working with me. “ Mr. Read more…
“As with any GM, the goal is always to continue to grow the business, despite the challenges and competition, while ensuring that W Shanghai remains the go-to place for new and exciting experiences.” Mr. Jerry John Meet Jerry John, the general manger of W Shanghai – The Bund. Jerry hails Read more…
“Other than popular scenic spots in Shanghai, I would recommend our guests to visit nearby cities like Suzhou, Hangzhou and Nanjing.” Mr. Roy Tan Roy was appointed General Manager of InterContinental Shanghai Pudong in November last year. The esteemed hotel is IHG Hotels & Resorts’ first luxury brand in Greater Read more…
“My philosophy on food is pretty simple: ‘You have to make the food tasty before making it pretty’.” Executive Chef Yoann Mathy Chef Yoann has now been in Asia for 20 years. He was used to the ingredients which he accessed to while working in Europe, but his own tastes Read more…
“在我上大学选专业的年代，酒店旅游是一个非常热门的行业，前景非常的广阔。当时的想法很简单，从事这个行业就可以有机会出去玩，住好的酒店。” Mr. Howard Li （李皓） 李皓 （Howard Li）历任国际酒店集团要职，曾任职万豪，洲际，凯悦，在酒店业至今累计超过15年经验，备受赏识。2021年从天津凯悦酒店，调任江西景德镇凯悦臻选和凯悦嘉轩 （Unbound Collection by Hyatt and Hyatt Place） 双品牌陶溪川酒店。我最近走访一趟 Howard, 了解他的最新大计。 你在陶溪川酒店做什么？ 答：我在酒店担任总经理一职。 告诉我你的经过，这一切是如何开始的？ 答：我于2021年初在凯悦集团内部调任至江西景德镇，负责凯悦臻选和凯悦嘉轩双品牌酒店项目，从酒店筹备开业一直工作至今。 是什么让你决定从事酒店的职业？ 答：在我上大学选专业的年代，酒店旅游是一个非常热门的行业，前景非常的广阔。当时的想法很简单，从事这个行业就可以有机会出去玩，住好的酒店。 你能告诉我你在酒店业的第一份工作吗？ 答：工程部助理秘书。当时我所在的一家国际酒店进行工程改造，我有机会参与其中。 你如何定义酒店的目的？ 答 ：酒店是一个为人们创造快乐的行业。客人吃好，住好，玩好就是我们工作的成功。 你在酒店管理和酒店业方面接受过哪些教育？ 答：我毕业于苏格兰历史最悠久的大学——圣安德鲁斯大学并获得了市场学硕士学位。拥有超过15年的酒店管理及市场营销工作经验。工作轨迹遍布国内和国际主要的城市，包括伦敦，上海，天津等。 你为什么想成为这家连锁酒店的经理？ 答：首先景德镇这个城市吸引了我，这座城市有着非常丰厚的历史文化底蕴，而且陶溪川酒店（凯悦臻选品牌）是凯悦集团在中国的第七家凯悦臻选酒店。也是一家非常有特色的酒店。从他的设计师就注定了这家酒店的与众不同。 酒店是由英国建筑设计师戴卫奇普菲尔德和他的团队进行的建筑设计。他也在2023年获得了建筑界的最高奖项——普利兹克奖。酒店极具特色和标识度的外观吸引了众多客人前来打卡体验。 同时我们酒店坐落在千年瓷都-景德镇这一座拥有丰富悠久陶瓷历史的城市里。建筑本身的特色和所在地文化的完美融合，使得这家酒店给客人留下非常深刻的第一印象。 酒店很多的细节也都体现了陶瓷的文化和艺术，比如说酒店大堂入口处如同烧制瓷器窑炉的设计，以青花瓷的蓝色而命名的钴蓝餐厅，酒店大堂红砖的装饰设计灵感也来自于景德镇最具特色的窑炉和窑厂。 陶溪川酒店外观 酒店外观 酒店大堂 8. 你将在这家酒店中尝试完成什么？ 在这家酒店我们尝试将为每一位住店提供一个丰富的入住体验。客人在入住酒店的同时，能够获得艺术的感染。比如我们和陶瓷艺术大师合作的艺术长廊展览，每月一次和青年陶艺师的艺术对话沙龙，每个季度的艺术市集，都是将艺术体验引入到酒店的公共空间，让客人足不出户，就可以和艺术近距离接触。 9. 你接待的是哪一类房客？休闲、商务、家庭？ 答：我们酒店吸引了很多对艺术向往以及对美好事物有鉴赏能力的年轻客户群体，越来越多以休闲旅行，亲子度假为目的的客人到酒店体验入住。 10. 你会向酒店客人推荐哪些景点？ 答：我们酒店一街之隔的陶溪川文创街区，御窑厂历史文化旅游区，三宝国际瓷谷。 Read more…
“I hold no credence in the notion of a ‘difficult customer.’ More often than not, it entails attentive listening and a deeper comprehension of their desires and concerns..” Mr. Andreas Kraemer Since June 2020 Andreas has been with InterContinental Singapore, the flagship hotel of IHG Hotels & Resorts in Singapore. Read more…
“To work in this industry and be successful is all about caring for those people whom you come into contact with and serving their needs whatever that may be. “ Mr. Alex Willats Alex Willats is General Manager of the Grand Hyatt Shanghai, responsible for the hotel’s day-to-day operations and Read more…
“You are only as good as your last service, which instills in me a constant drive for improvement to make it even better the next time. “ Mr. Moritz Kam Moritz Kam is the new Director of Food and Beverage at Andaz Singapore. He brings a wealth of knowledge and Read more…