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May 6 2025
JLL Appoints Cleavon Tan as SVP to Expand Hong Kong Hotel Advisory
May 4 2026
Penang Marriott Complex Promotes Michael Farag to Multi-Property GM
May 3 2026
Hard Rock International Promotes Morgan Lexis to SVP of Global Sales, Expands MICE Strategy Worldwide
April 28 2026
LUX Chongzuo Guangxi Appoints Aubrey Wang as General Manager
April 23 2026
Capella Nanjing Appoints Pierre Chidiac as General Manager Ahead of 2027 Opening
April 13 2026
Four Seasons Hotel Shenzhen Appoints Shirley Liao as Commercial Director
April 11 2026
Mandai Rainforest Resort by Banyan Tree Appoints Marlene Fang as Area Director of Sales & Marketing
April 10 2026
The Nautilus Maldives Appointment: Philippe Cavory Named General Manager of Ultra-Luxury Private Island Resort
March 31 2026
Millennium Hotels and Resorts Appoints Cinn Tan as Chief Commercial Officer
March 29 2026
Four Seasons Hotel Madrid Appoints Patrick Pollak as Regional Vice-President and General Manager
March 27 2026
Melia Pattaya Appoints Paul-Edouard Gillard as Director of Food & Beverage
March 20 2026
Sindhorn Kempinski Hotel Bangkok Welcomes Back Thaddaeus to Lead Next Growth Phase
March 16 2026
Pan Pacific Hotels Group Strengthens Executive Leadership Team to Support Global Growth
March 15 2026
Davidson Hospitality Group Appoints Andrew Houghton as SVP, Luxury Operations
Marcg 13 2026
IHG appoints Michael Hoe Knudsen as Managing Director for Mexico, Latin America and the Caribbean
March 11 2026
Mandarin Oriental, Macau Appoints Kai Jansen as General Manager
March 9 2026
Roland Fasel Appointed President of Capella Hotel Group to Drive Global Expansion
March 8 2026
The Pavilions Hotels & Resorts Appoints Tom Thrussell as Chief Marketing Officer
March 5 2026
Paris Marriott Champs-Élysées Hotel Names Henri Michel General Manager After Couture-Inspired Redesign
March 2 2026
The Peninsula Paris Appoints Luc Delafosse as Managing Director
Feb 26 2026
Pan Pacific Hotels Group Appoints Kung Teong Wah as Cluster General Manager in Singapore
Feb 24 2026
Mandarin Oriental Appoints Simone Biles as Global Wellness Ambassador
Feb 17 2026
Le Royal Monceau – Raffles Paris Appoints Nicolas Dubort as Managing Director
Feb 14 2026
Las Vegas Sands Names Patrick Dumont Chairman and CEO, Effective March 1, 2026
Feb 12 2026
Raffles Grand Hotel d’Angkor Appoints New Director of Rooms
Feb 11 2026
Pan Pacific Hotels Group Promotes Craig Bond to Chief Operating Officer
Feb 11 2026
Waldorf Astoria Kuala Lumpur Taps Etienne Dalançon to Lead Landmark Debut
Feb 10 2026
Atlantis Paradise Island Appoints Saurabh Mishra as GM of The Cove and The Reef
Feb 9 2026
Aimbridge Elevates Marriott Veteran Alex Fiz to Lead LATAM and All-Inclusive Growth Push
Feb 5 2026
Disney Names Josh D’Amaro as Next CEO in Leadership Shake-Up for Its Future Growth
Feb 4 2026
Winston Gong Appointed as General Manager of Avani Kota Kinabalu Ahead of Q2 2026 Opening
Jan 30 2026
InterContinental Washington D.C. The Wharf Appoints Stefan Mirevski, Tyler Jones, and Monique Harrison to Strengthen Leadership Team
Jan 24 2026
Anantara Chiang Mai Appoints Tudsaporn Jaiboonchuen as New General Manager from January 2026
Jan 23 2026
Paul Jackson Appointed General Manager of Mandarin Oriental, Hong Kong as Flagship Hotel Enters Major US$100M Transformation
Jan 20 2026
Park Hyatt Dubai Appoints Ersev Demiroz as General Manager
Jan 20 2026
Gloria Guevara Returns as WTTC President & CEO to Drive Global Tourism Growth in 2026
Jan 17 2026
Philippe Kronberg Appointed General Manager of Mandarin Oriental Hyde Park, London
Jan 15 2026
IHG Names Wei Manfredi to Lead AI Strategy as Hospitality Tech Investment Accelerates
Jan 13 2026
Four Seasons Hotel Hong Kong Appoints Charles Fisher as General Manager
Jan 13 2026
Four Seasons Hotel Hangzhou at Hangzhou Centre Appoints Daphne Ng as General Manager
Jan 10 2026
Satya Anand Appointed President, U.S., Canada & CALA at Marriott International
Neal Jones Named President, EMEA at Marriott International
Federico “Fede” Greppi Appointed President, CALA at Marriott International
Jan 7 2026
The Wall Street Hotel Appoints Kelly Egan Merryfield as Director of Marketing, Communications and Partnerships
Jan 7 2026
Alma Resort Cam Ranh Appoints Yury Papouski as Recreation Manager
Jan 6 2026
Travelodge Pattaya Appoints Sukhumnanda Sukudom as New Hotel Manager
Jan 3 2026
Four Seasons Hotels Istanbul Welcome New General Manager
Dec 29 2025
Mövenpick Appoints Jean-Philippe De Haes as General Manager of Brussels Airport Hotel
Dec 24 2025
Four Seasons Hotel Atlanta Welcomes Chef Christophe Truchet as Chef de Cuisine
Dec 22 2025
Raffles Hotel Le Royal Appoints David Eldridge as Executive Chef
Dec 20 2025
Wharf Hotels Appoints Crystal Chan Busch as Group Director, Global Sales
Wharf Hotels, a Hong Kong–headquartered hospitality group and a subsidiary of The Wharf (Holdings) Limited, has announced the appointment of Crystal Chan Busch as Group Director, Global Sales, effective 1 December 2025.
In her new role, Crystal will oversee the Group’s global sales strategy and operations across its sales offices in Hong Kong, Mainland China, Japan, Singapore, the Americas, the U.K. and Europe. She will focus on strengthening collaboration across markets, launching purpose-led initiatives, and driving revenue growth for the Group’s owned and managed properties. Her mandate includes expanding Wharf Hotels’ presence in key markets and reinforcing its competitive positioning worldwide.
Commenting on the appointment, Holger Jakobs, Vice President of Sales & Marketing at Wharf Hotels, said:
“Crystal’s proven ability to drive sales across diverse markets will be a significant asset as we continue to build momentum globally. We are confident she will play a pivotal role in advancing our growth ambitions while delivering greater value for our partners and guests.”
Crystal brings extensive hospitality experience to the role. Most recently, she served as Multi-Property Executive Director of Sales at Sands Resorts Macao, where she led sales operations for three integrated luxury resort brands comprising nine hotels and more than 10,000 rooms, while managing a diverse international team.
A graduate of The Hong Kong Polytechnic University, Crystal is also an avid traveller, bringing a global perspective and deep market insight to her new position.
Dec 17 2025
Four Seasons Resort The Nam Hai Appoints Heath Gordon as Executive Chef
Four Seasons Resort The Nam Hai has appointed Heath Gordon as Executive Chef, marking a new chapter in the Resort’s culinary journey. With over 20 years of experience across Australia, the Middle East and Southeast Asia, Chef Heath now oversees the Resort’s entire dining portfolio, blending global influences with the flavours of Central Vietnam.
“We’re delighted to welcome Chef Heath to the team,” says General Manager Marcel Oostenbrink. “His commitment to sustainable sourcing and authentic storytelling aligns seamlessly with our culinary vision.”
Born in Melbourne, Chef Heath built his career in luxury hospitality across Australia and the Middle East before relocating to Vietnam in 2017, where he led award-winning dining concepts and consulted on Michelin-recognised projects. His passion for local produce and Vietnamese culinary heritage continues to shape his approach.
At The Nam Hai, Chef Heath leads Café Nam Hai, Lá Sen and NAYUU, as well as in-villa dining and The Nam Hai Cooking Academy. “Hoi An is a treasure trove for cooks,” he says. “The quality and diversity of local produce is exceptional.”
Combining international expertise with a deep respect for Vietnamese traditions, Chef Heath Gordon is set to elevate destination dining at Four Seasons Resort The Nam Hai.
Dec 16 2025
Shangri-La Asia Announces Leadership Appointments
Shangri-La Asia Limited (HKSE Stock Code: 00069 / SGX Stock Code: S07) has announced key leadership appointments as part of its ongoing efforts to strengthen its executive team and support long-term strategic growth.
Effective 30 March 2026, Mr Chua Chee Wui will serve as dedicated Group Chief Investment Officer and Executive Director of the Board, while Mr Teo Nee Chuan has been appointed Group Chief Financial Officer and Executive Director of the Board. Mr Teo will also join the Group’s Executive Committee.
The leadership updates reflect the Group’s commitment to reinforcing its management structure as it expands into new business areas while continuing to optimise its portfolio of hotels and assets.
Mr Chua, who joined Shangri-La in February 2018 as Executive Vice President, Special Projects, was appointed Group Chief Investment Officer in September 2019. He assumed the additional role of Group Chief Financial Officer in August 2022, overseeing the Group’s finance operations during a particularly challenging period for the global hospitality and travel industry. Under his leadership, the Group maintained strong financial resilience and stability.
Commenting on the appointment, Ms Hui Kuok, Chairman and Group Chief Executive Officer of Shangri-La Group, said: “I would like to thank Chee Wui for his exemplary leadership of the finance function. His deep expertise in managing and growing our investments will continue to play a vital role in supporting Shangri-La’s future growth.”
Shangri-La Asia Limited (HKSE Stock Code: 00069 / SGX Stock Code: S07) has announced key leadership appointments as part of its ongoing efforts to strengthen its executive team and support long-term strategic growth.
Effective 30 March 2026, Mr Chua Chee Wui will serve as dedicated Group Chief Investment Officer and Executive Director of the Board, while Mr Teo Nee Chuan has been appointed Group Chief Financial Officer and Executive Director of the Board. Mr Teo will also join the Group’s Executive Committee.
The leadership updates reflect the Group’s commitment to reinforcing its management structure as it expands into new business areas while continuing to optimise its portfolio of hotels and assets.
Mr Chua, who joined Shangri-La in February 2018 as Executive Vice President, Special Projects, was appointed Group Chief Investment Officer in September 2019. He assumed the additional role of Group Chief Financial Officer in August 2022, overseeing the Group’s finance operations during a particularly challenging period for the global hospitality and travel industry. Under his leadership, the Group maintained strong financial resilience and stability.
Commenting on the appointment, Ms Hui Kuok, Chairman and Group Chief Executive Officer of Shangri-La Group, said: “I would like to thank Chee Wui for his exemplary leadership of the finance function. His deep expertise in managing and growing our investments will continue to play a vital role in supporting Shangri-La’s future growth.”
Dec 12 2025
Pullman Bangkok Hotel G Appoints Pierre Betourne as New General Manager
Pullman Bangkok Hotel G is proud to announce the appointment of Pierre Betourne as its new General Manager. With more than two decades of international hospitality experience, Pierre brings proven strengths in operational leadership, brand growth, and team development across a wide range of destinations and cultural landscapes.
Pierre has successfully guided hotels through both rapid expansion and challenging market conditions. A standout achievement in his career was leading the business recovery in Thailand after the COVID-19 pandemic. Following an 18-month closure, he revitalised four Accor properties in Phuket and Hua Hin—an accomplishment that earned him the Best General Manager in Thailand Award (2024). He also oversaw the creation of Mercure Rayong Lomtalay from the construction stage to becoming one of Rayong’s most vibrant and high-performing beachfront resorts.
Reflecting on his journey, Pierre shared:
“My career in hospitality has taken me across continents and cultures, shaping me as both a leader and a learner. Whether rebuilding after a crisis or developing a hotel from scratch, I’ve always believed in resilience, teamwork, and a clear vision to turn challenges into opportunities.”
Inspired by Pullman Bangkok Hotel G’s bold character and creative energy, Pierre steps into his new role with the ambition to elevate the guest experience, energise the hotel’s team culture, and reinforce its lifestyle-driven positioning.
“Pullman Bangkok Hotel G has a distinctive personality—stylish, vibrant, and deeply in tune with the rhythm of Bangkok,” he added. “I’m excited to join this remarkable property and collaborate with such a passionate team. Together, we’ll elevate the guest journey, empower our Heartists, and bring fresh momentum to this iconic landmark.”
Pierre looks forward to leading the G Team into a dynamic new era, welcoming guests to experiences that are contemporary, creative, and authentically connected to the spirit of Bangkok.
Dec 11 2025
Northstar Travel Group Announces Leadership Transitions Effective January 1
Northstar Travel Group has announced a series of senior editorial changes as longtime Travel Weekly editor in chief and executive vice president/editorial director Arnie Weissmann steps into a new role as explorer at large on Jan. 1.
In his new position, Weissmann will continue to travel extensively and contribute his weekly column and additional features to Travel Weekly. He will step back from his executive vice president and editorial director responsibilities but remain an active representative of both Travel Weekly and Northstar across the industry while also serving in an advisory capacity.
Weissmann’s leadership spans 25 years at the helm of Travel Weekly. Before becoming editor in chief, he co-founded Weissmann Travel Reports—now part of Northstar’s travel42—and held roles including group publisher and senior advisor for business development within Northstar’s predecessor companies, Reed Travel Group and Cahners Travel Group.
As part of the transition, Johanna Jainchill, currently Travel Weekly’s news editor, will be promoted to editor in chief. Jainchill joined the publication 19 years ago from The New York Times and has previously served as destinations editor and covered retail, travel policy, and the cruise industry.
Rebecca Tobin, Travel Weekly’s managing editor, will step into the role of director of editorial strategy and operations. Tobin has been with the publication since 2000, beginning on the digital team before covering the cruise beat and later advancing to managing editor in 2005.
Northstar also announced that Ken Shapiro has been promoted to senior vice president, content director of Northstar’s Retail Group. Shapiro, who currently leads the content teams for TravelAge West, TravelPulse, TravelPulse Canada, AgentatHome, and travel42, will add oversight of Travel Weekly to his remit. He brings more than two decades of travel trade journalism and content experience.
Dec 8 2025
Chedi Hospitality Appoints Stephan Schupbach as President & Group Chief Executive Officer
Chedi Hospitality today announced the appointment of Stephan Schupbach as President & Group Chief Executive Officer, marking an important step in the Group’s continued evolution as a global curator of design-led hotels, resorts, and branded residences.
With more than 30 years of experience in luxury hospitality, Schupbach has held senior management and executive roles across leading international hotel brands, helping shape transformative guest experiences in Europe, the United States, the Middle East, and Asia.
Since joining Chedi Hospitality, he has played a key role in advancing the Group’s global strategy and strengthening relationships with owners, development partners, and stakeholders across the hospitality landscape.
In his expanded role, Schupbach will lead the Group’s long-term vision, guide brand development, and oversee the integrated performance of its hospitality and branded residences portfolio. His leadership will continue to focus on thoughtful growth, commercial alignment, and the delivery of culturally grounded, design-forward experiences aligned with the Chedi philosophy.
“Stephan’s appointment reflects the Board’s confidence in his leadership and in the future direction of Chedi Hospitality,” said the Chairman of the Board. “His strategic insight, commitment to excellence, and ability to unite teams around a shared purpose have strengthened our momentum globally. We look forward to the next phase of growth under his guidance.”
Schupbach will also oversee several strategic initiatives supporting the Group’s expansion plans, including the launch of a new Chedi boutique brand that will extend its design-led and culturally attuned approach into new market segments. He will further lead the development of a dedicated F&B Business Vertical focused on signature culinary brands and standalone dining concepts that enhance the Group’s presence across lifestyle-driven markets.
These initiatives form part of Chedi Hospitality’s strategy to grow its global footprint while preserving the principles of authenticity, craftsmanship, and immersive cultural storytelling that continue to define the Chedi legacy.
As the Group enters its next chapter, Schupbach will continue to guide Chedi Hospitality with a focus on long-term value creation, meaningful partnerships, and the delivery of contemporary luxury shaped by a profound sense of place. Additional updates on new brand launches and development milestones will be announced in the months ahead.
Dec 3 2025
Hyatt Appoints Tamara Lohan as Interim Global Brand Leader – Luxury, Unveils 2026 Luxury Pipeline
Hyatt Hotels Corporation announced at ILTM Cannes that Tamara Lohan, co-founder of Mr & Mrs Smith, has been appointed as Global Brand Leader – Luxury on an interim basis. Lohan, who joined Hyatt in 2023, brings decades of luxury expertise in personalized, design-forward hospitality. She will lead Hyatt’s luxury brand strategy, enhancing guest experiences and brand consistency across its portfolio.
Hyatt’s luxury portfolio includes nearly 125 hotels across brands like Park Hyatt, Alila, Miraval, The Unbound Collection, and Impression by Secrets, totaling over 21,000 rooms. The company highlighted key upcoming openings for 2026, including:
- Miraval The Red Sea (Saudi Arabia) – the brand’s first international resort, featuring 180 rooms, immersive wellness programs, and the largest spa in the Red Sea.
- Park Hyatt expansions – including Tokyo reopening, Cabo del Sol, Cancun, Mexico City, Vancouver, and Phu Quoc.
- Alila Mayakoba – luxury resort in Riviera Maya, Mexico.
- The Unbound Collection – Kennedy 89 in Frankfurt and a coastal property in Nice, France.
Hyatt’s luxury pipeline now exceeds 170 hotels with 141,000 rooms globally, reflecting its strategy to deliver deeply personalized, transformative travel experiences and expand strategically in high-demand destinations.
Nov 27 2025
Four Seasons Bali at Sayan Welcomes New Resort Manager Tim Churchmack
Four Seasons Resort Bali at Sayan has appointed Tim Churchmack as its new Resort Manager, bringing 15 years of Four Seasons experience and a dynamic, people-focused leadership style to the award-winning Ubud retreat. With a background in special education and a career spanning Chicago, Santa Barbara, and Nevis, Churchmack is known for his creative, collaborative approach to elevating guest experiences.
Set above the Ayung Valley, the iconic resort is celebrated for its dramatic architecture, private villas, riverside activities, cultural immersions, and the newly refreshed Sacred River Spa—home to the signature Sacred Nap. Churchmack aims to deepen the resort’s cultural connection and enhance offerings that feel luxurious, authentic, and emotionally resonant, marking a vibrant new era for one of Bali’s most iconic luxury destinations.
Nov 24 2025
Mondrian Singapore Duxton Appoints Damien Marchenay as General Manager
From Seoul to Singapore, the seasoned GM steps in to elevate the hotel’s cultural identity and neighbourhood connection
Mondrian Singapore Duxton has appointed Damien Marchenay as its new General Manager, marking an exciting next chapter for the hotel as it strengthens its position as Duxton’s cultural and creative anchor.
Damien brings a global career across Belgium, England, France, the Philippines, China, Hong Kong, and Singapore—including a formative tenure at Raffles Hotel Singapore 20 years ago. Most recently, he served as General Manager of Mondrian Seoul Itaewon, where he transformed the property into one of the city’s most culturally expressive hotels, known for bold programming, large-scale parties, LGBTQ festivals, and global DJ collaborations.
With a leadership philosophy grounded in trust, connection, and creativity, Damien blends hands-on intuition with strong academic foundations—holding both an MBA and a PhD in Hotel & Tourism Management.
In his new role, he will focus on refining the hotel’s cultural identity, deepening ties to the Duxton neighbourhood, and elevating guest experience through a people-first approach.
Marriott International Appoints Silvio Rosenberger as Market Vice President for Maldives
Marriott International, Inc. has announced the expanded appointment of Silvio Rosenberger as Market Vice President for Maldives, effective 1 January 2026. He will continue to serve concurrently as Vice President of Operations for Asia Pacific (excluding China), based in Singapore.
This strategic move supports Marriott International’s growing footprint in the Maldives, where the company operates 11 properties across nine brands with additional developments underway. In his expanded role, Silvio will oversee all operational areas across the Maldives market, guiding both existing resorts and new projects while ensuring alignment with the company’s global standards.
With more than two decades of leadership experience across Asia—including senior roles in Hong Kong, Mainland China, South Korea, and Vietnam—Silvio brings deep operational expertise and regional insight. His work in talent development, performance improvement, and cross-market collaboration has been central to strengthening Marriott’s operations across Asia Pacific.
Marriott’s decision to elevate Silvio’s responsibilities reflects its long-term commitment to delivering service excellence and advancing growth in one of the world’s most competitive luxury hospitality destinations.
Nov 16 2025
Hotel Adlon Kempinski Berlin Announces Christian Hirt as New Managing Director
Hotel Adlon Kempinski Berlin has named Christian Hirt as its next Managing Director, effective 1 January 2026. The appointment marks a meaningful homecoming: Hirt previously served as Director of Food & Beverage at the iconic property from 2007 to 2008.
After nearly two decades in senior leadership roles across the globe, the German-born hotelier returns to Berlin for the first time since his early career years.
“It’s a great honour to rejoin the legendary Hotel Adlon Kempinski Berlin – a place where history, elegance, and heartfelt hospitality come together so beautifully,” says Hirt. “The Adlon has always stood for excellence and genuine connection, values that resonate deeply with me. I’m excited to work with such a passionate team to continue crafting meaningful guest experiences and to help write the next chapter of this remarkable hotel.”
Hirt brings extensive expertise in luxury hospitality, with a track record spanning Europe, the Middle East, Asia, and the United States. Most recently, he served as Managing Director of Botanic Sanctuary Antwerp, a member of The Leading Hotels of the World, where he helped establish the property as one of Europe’s top luxury and gourmet destinations. Prior to that, he oversaw the pre-opening and positioning of Raffles Doha and Fairmont Doha, contributing significantly during the FIFA World Cup 2022 and the Qatar Economic Forum 2023.
His career includes senior roles in Istanbul, Sydney, St. Petersburg, Chicago, and New Orleans with Raffles, Swissôtel, Kempinski, and Le Méridien. Hirt holds an MBA from NEOMA Business School in Reims, France, and a Bachelor in Hotel & Restaurant Administration from the Hotel Management Academy in Koblenz, Germany.
Hirt succeeds Karina Ansos, who, after more than three years of impactful leadership at Hotel Adlon and over two decades with Kempinski Hotels, is stepping down at her own request to pursue new opportunities in the private hospitality sector. Widely respected for her vision, passion, and expertise, Ansos has further strengthened the Adlon’s position as one of the world’s premier luxury hotels.
“We are delighted to welcome Christian Hirt as the new Managing Director of the legendary Hotel Adlon Kempinski Berlin,” says Paul Lonergan, Chief Operating and Asset Management Officer, Kempinski Hotels. “Christian brings a wealth of experience, a passion for excellence, and a deep understanding of luxury hospitality that align perfectly with the Adlon’s tradition of world-class service. We look forward to his leadership as we continue to elevate the Adlon’s legacy.”
Lonergan also expressed gratitude to Ansos: “We sincerely thank Karina Ansos for her outstanding leadership, passion, and dedication throughout her twenty years with Kempinski. She exemplifies the Kempinski spirit and has been an inspiration to all who have worked with her. We wish her every success in her next chapter.”
Nov 15 2025
Pan Pacific Hotels Group Appoints Celine Du as Chief Commercial and Marketing Officer
Pan Pacific Hotels Group (PPHG) has appointed Celine Du as its new Chief Commercial and Marketing Officer, effective November 1, 2025. With over 30 years of experience at luxury hotel brands such as Mandarin Oriental and Shangri-La, Du will lead PPHG’s global commercial strategy, brand positioning, and loyalty initiatives. Her appointment comes as the Group rebrands its core brands—Pan Pacific, PARKROYAL COLLECTION, and PARKROYAL—and expands its international presence across Asia Pacific, North America, Europe, and Africa. Du will also focus on mentoring global teams and enhancing customer engagement. This strategic move underscores PPHG’s commitment to innovation, commercial growth, and delivering world-class hospitality experiences worldwide.
Nov 15 2025
Kempinski Appoints Alan Chin as Managing Director for Greater China and Mongolia
Kempinski Hotels has appointed Alan Chin as Managing Director for Greater China and Mongolia, a move aimed at strengthening the brand’s presence in one of its fastest-growing regions. Chin will also serve as General Manager of KEY International Hotels Management Co. Ltd. and join Kempinski’s Group Executive Committee, contributing to strategic expansion and the rollout of a new lifestyle hospitality brand tailored to Chinese travelers.
With over 20 years of experience in hospitality and real estate, Chin has held senior roles at Accor, China Hospitality Fund, and notably Banyan Tree Hotels & Resorts, where he spent 15 years—including as CEO and Board Director for Banyan Tree China. His background in development, brand positioning, investment, and operations equips him to drive Kempinski’s growth, elevate service standards, and strengthen market share across China and Mongolia.
In his new role, Chin will focus on portfolio development, introducing lifestyle concepts, enhancing brand visibility, and deepening relationships with owners and stakeholders. Known for his collaborative leadership style, he aims to foster innovation, talent development, and strong partnerships across the region.
Chin holds a Bachelor’s in Civil Engineering from Beijing University of Technology and an Executive MBA from Australia’s Royal Institute of Technology. His appointment underscores Kempinski’s commitment to expanding its luxury footprint while adapting to evolving travel trends in Greater China and Mongolia.
Nov 9 2025
Klook Strengthens Executive Leadership with Two Senior Appointments to Drive Next Phase of Growth
Klook, Asia’s leading platform for travel and experiences, has announced two strategic appointments to its executive leadership team: Daniel Kao as Senior Vice President (SVP) of Product & Technology, and Jakii Chu as Senior Vice President (SVP) of Growth Marketing.
“The concurrent arrival of Daniel and Jakii marks a powerful accelerator for Klook’s next growth chapter,” said Ethan Lin, CEO and Co-founder at Klook. “Both are global citizens and seasoned leaders with deep experience across Asia and the U.S. Their unique blend of international scale and regional insight will create strong synergies across product innovation and data-driven marketing as they collaborate to advance our marketing technology stack.”
Driving Product and Technology Excellence
Daniel Kao is a seasoned technology leader with over 30 years of experience building and scaling world-class consumer internet platforms. His previous roles include Chief Technology Officer at VIP.com and Director of Site Operations and Quality Engineering at eBay.
At Klook, Daniel will focus on strengthening product and technology leadership to deliver innovation at a sustainable scale. His priorities include enhancing the end-to-end customer experience and leveraging data and AI capabilities to boost efficiency and customer satisfaction.
“Having led technology teams at global e-commerce and internet companies, I’m excited to bring that experience to Klook,” said Daniel Kao. “Klook is already redefining how people discover and book experiences, and I see tremendous potential to combine global best practices, data, and AI to amplify that impact.”
Accelerating Data-Driven Growth Marketing
With more than 25 years of marketing experience, Jakii Chu has shaped growth strategies for top Silicon Valley companies. She previously served as Chief Marketing Officer at Instacart, SVP of eCommerce at Fanatics, and Chief Operating Officer of Shipping at eBay, where she helped drive billion-dollar global business growth.
At Klook, Jakii will lead the company’s performance marketing transformation, focusing on AI-powered, scalable, and integrated marketing technology systems. She will also build stronger analytics capabilities to enable faster, smarter decision-making across teams.
“I thrive on making sense of complexity through data, and transforming those insights into impactful marketing strategies that drive sustainable growth,” said Jakii Chu. “Klook’s marketing flywheel is already incredibly sophisticated for its scale, and I look forward to propelling it to the next level.”
Nov 7 2025
MontAzure Phuket Resort – MGallery Collection Appoints Veeranat Limprasutr as General Manager Ahead of 2026 Opening
With more than 35 years of experience in luxury hospitality and property management, Limprasutr brings a wealth of leadership expertise and operational insight to his new role. He will spearhead the resort’s pre-opening strategy and lead its transition into a world-class destination, further cementing MontAzure’s reputation as one of Phuket’s most distinctive lifestyle and hospitality developments.
A Seasoned Hotelier and Visionary Leader
Throughout his distinguished career, Veeranat Limprasutr has held leadership roles across some of the region’s most prestigious luxury hotels and developments. Renowned for his strong management acumen and dedication to excellence, he became the first Thai General Manager of Mercure Patong Phuket in 2007, marking a milestone within the Accor group.
Since then, Limprasutr has continued to expand his portfolio with senior positions across leading international hotel brands, consistently driving growth, innovation, and guest satisfaction. His broad experience in both hotel operations and large-scale luxury projects positions him perfectly to guide MontAzure Phuket Resort – MGallery Collection toward a successful launch and long-term success.
Oct 31 2025
Marriott International Appoints Josh Cho as General Manager of JW Marriott Hotel Changsha
Marriott International has announced the appointment of Mr. Josh Cho as General Manager of JW Marriott Hotel Changsha, effective October 29, 2025. In this role, he will oversee all hotel operations and lead the team into a new phase of growth and excellence.
A native of Seoul, South Korea, Josh began his hospitality career at Grand Hyatt Seoul in 2008 and joined Marriott International in 2013 as Cluster Director of Sales in Suzhou. Over the years, he has held key management positions including Hotel Manager In-charge at Marriott Executive Apartments Xi’an, and General Manager of both Renaissance Zhuhai Hotel and Le Méridien Zhongshan Hotel. Under his leadership, the two hotels earned the Best Brand Activation Award in Greater China 2023–2024, recognising his strength in driving performance and brand engagement.
Before his new appointment, Josh played a key role in the successful pre-opening of Marriott Hotel Bac Ninh in Vietnam, further showcasing his expertise in hotel openings and operational management. Outside of work, he is an avid endurance enthusiast who recently completed a full marathon and a 260-kilometre cycling challenge — a reflection of his determination and drive.
Marriott International welcomes Josh back to the China market and looks forward to his leadership in taking JW Marriott Hotel Changsha to new heights, offering guests an even more refined and memorable luxury experience.
Oct 30 2025
Kempinski Names Manish Nambiar Senior Vice President of Operations
Hospitality veteran to lead growth across the Middle East, Africa, and Asia Pacific
Kempinski Hotels has promoted Manish Nambiar to Senior Vice President of Operations for the Middle East, Africa, and Asia Pacific, expanding his leadership over the company’s largest and most dynamic region. In this new role, Nambiar will oversee hotel performance, drive business growth, and strengthen Kempinski’s market presence across key global destinations.
A seasoned hospitality leader with more than two decades of experience, Nambiar has built a distinguished career with Kempinski since joining in 2004 as Area Executive Chef in Tanzania. His expertise and leadership have seen him advance through a series of senior management roles, including Area General Manager for Africa and, most recently, Vice President of Operations for Southeast Asia.
Over the years, he has led the successful openings of Kempinski Villa Rosa Nairobi and Kempinski Gold Coast City Accra, establishing a strong operational foundation for the brand in Africa. Based in Bangkok, Nambiar played an instrumental role in guiding Kempinski’s growth across Southeast Asia, demonstrating a proven ability to manage complex markets and large-scale operations.
Known for his collaborative leadership style and focus on operational excellence, Nambiar is recognized for fostering high-performing teams and delivering outstanding guest experiences. His appointment underscores Kempinski’s confidence in his vision and strategic direction as the group continues to expand its footprint across the Middle East, Africa, and Asia Pacific, regions poised for continued growth in the luxury hospitality sector.
Oct 29 2025
The Ritz-Carlton Resorts of Naples Welcome Andrew Rogers as Market General Manager
Seasoned Ritz-Carlton leader brings global expertise and strategic vision to Florida’s Gulf Coast
The Ritz-Carlton Resorts of Naples proudly announce the appointment of Andrew Rogers, MBA, as Market General Manager, overseeing The Ritz-Carlton, Naples and The Ritz-Carlton Naples, Tiburón.
Rogers’ appointment marks another milestone in his distinguished career with The Ritz-Carlton Hotel Company, where he has held leadership positions across the globe for more than 25 years. He joins the Naples resorts following his most recent role as General Manager of The Ritz-Carlton New York, Central Park, where he guided the Forbes Five-Star property to record performance and continued excellence within the brand’s U.S. East region.
Prior to that, Rogers led The Ritz-Carlton Maui, Kapalua for five years, overseeing transformative guest experiences and major property enhancements that elevated the resort’s reputation as a premier destination in Hawaii. His international experience also includes senior leadership roles in China, the Caribbean, and the United States, including Multi-Property Vice President and General Manager of The Ritz-Carlton, Beijing, General Manager of The Ritz-Carlton, Denver, and Resort Manager of The Ritz-Carlton, St. Thomas.
Rogers began his hospitality career as a Golf Professional at Marriott’s Seaview Resort, progressing through The Ritz-Carlton Golf Club and global operations. His journey reflects a deep commitment to leadership excellence, brand integrity, and creating unforgettable guest experiences.
About The Ritz-Carlton Resorts of Naples
Located along Florida’s Gulf Coast, The Ritz-Carlton, Naples and The Ritz-Carlton Naples, Tiburón represent the pinnacle of luxury hospitality, offering world-class accommodations, dining, and leisure experiences. Together, they continue The Ritz-Carlton legacy of inspiring life’s most meaningful journeys.
Oct 27 2025
The Langham, Shenzhen Welcomes Ismail Gerger as Director of Operations
Seasoned hospitality leader to bring innovative operational excellence and dynamic leadership to the luxury landmark
The Langham, Shenzhen is delighted to announce the appointment of Ismail Gerger as Director of Operations, effective October 21, 2025. In his new role, Gerger will oversee the hotel’s Food and Beverage, Engineering, and Security divisions, driving operational excellence and innovation across the property.
A veteran of the hospitality industry, Gerger brings over 20 years of global experience spanning China, Turkey, Singapore, and Dubai. Renowned for his strategic leadership and results-oriented approach, he has built a distinguished career that integrates culinary expertise, revenue growth, and brand elevation.
Before joining The Langham, Shenzhen, Gerger served as Director of Food & Beverage at The PuXuan Hotel and Spa in Beijing, part of The Leading Hotels of the World. There, he led award-winning initiatives that earned Michelin Stars, Black Pearl recognition, and distinctions such as “Best Wine List” and “Best Hotel Bar of the Year.” His success in launching cross-functional value card programs and strategic brand collaborations drove both strong revenue performance and enhanced market positioning.
Gerger has also played key roles in pre-opening and repositioning projects for prestigious properties including Grand Bay Chengdu, Regent Chongqing, and The Ritz-Carlton Hotels, showcasing his expertise in team building, operational design, and executional precision.
The Langham, Shenzhen looks forward to Gerger infusing his passion for excellence and cultural insight into every guest experience, continuing the brand’s legacy of timeless elegance and thoughtful service.
Oct 24 2025
Carlton City Hotel Singapore Welcomes Back Douglas Glen as General Manager
Carlton City Hotel Singapore is delighted to announce the return of Douglas Glen as General Manager, a familiar face remembered for his calm leadership and unwavering dedication during the hotel’s pandemic years.
Since then, Douglas has expanded his global experience with senior roles across Asia and Europe, bringing a refined international perspective to his homecoming. His return marks a meaningful new chapter for Carlton City Hotel Singapore as it continues to blend contemporary sophistication with heartfelt hospitality.
With over three decades of experience, Douglas has held leadership positions at renowned properties including The Regent Hua Hin, The Royal Cliff Hotels Group Pattaya, The Landmark Bangkok, and The Landmark London. His deep understanding of the hotel’s culture and people uniquely positions him to lead the 386-key property toward its next phase of growth and excellence.
A St. Julian’s Scholar and Cornell alumnus, Douglas is admired not only for his strategic vision but also for his warmth and mentorship. Away from work, he enjoys fine wine, theatre, rugby, and golf, and remains an ardent Manchester United fan.
Carlton City Hotel Singapore warmly welcomes Douglas back, a reunion that promises renewed energy and inspired leadership.
Oct 16 2025
Marriott International Names Gautam Bhandari Chief Development Officer for Asia Pacific (Excluding China)
Seasoned leader to drive Marriott’s next phase of growth across key Asia Pacific markets effective January 1, 2026
A seasoned Marriott leader with more than 20 years of experience, Gautam will drive the company’s strategic expansion across one of its fastest-growing regions. He will oversee development for over 650 operating hotels across 25 brands in 22 countries, supported by a pipeline of more than 380 properties.
In his new role, Gautam will lead Marriott’s development team across key markets including Australia, India, Indonesia, Japan, the Philippines, New Zealand, Malaysia, the Maldives, Singapore, South Korea, Thailand, and Vietnam. His focus will include new builds, conversions, franchising, branded residential projects, and strategic partnerships.
Gautam joined Marriott in 2007 as Area Director of Revenue and has since held leadership roles spanning revenue management, operations, sales, marketing, and development. Most recently, as Senior Vice President, Development and Operations, he oversaw both development activities and the operations of Marriott’s Premium and Select brand hotels in Singapore and the Maldives, driving strong growth and key agreements across Southeast Asia.
Based in Singapore, Gautam succeeds Shawn Hill, who will become Executive Vice President and Chief Development Officer, Global for Marriott International in early 2026.
Oct 15 2025
Starwood Hotels Appoints Stéphanie Segaux as Vice President of Development for EMEA
Segaux to drive Starwood’s expansion across key cities including Paris, Rome, Dubai, and Riyadh, reinforcing the group’s growth momentum in Europe and the Middle East
Starwood Hotels has appointed Stéphanie Segaux as Vice President of Development for the EMEA region (Europe, Middle East, and Africa), marking a key step in the company’s strategy to strengthen its presence across some of the region’s most sought-after destinations.
The company, whose brands include 1 Hotels, Baccarat Hotels and Treehouse Hotels, labelled the region a “key area of expansion”.
Based in Amsterdam, Segaux will lead Starwood’s development initiatives in Paris, Copenhagen, Dubai, Rome, and Riyadh, with a focus on identifying high-value opportunities and advancing new projects that align with the company’s long-term growth goals.
The appointment comes as Starwood Hotels continues to accelerate its expansion, with nearly 20 properties currently operating and more than 20 under development across Europe and the Middle East — including landmark projects in Paris, Rome, Florence, Dubai, and Crete. The company’s growth strategy is centered on meeting rising demand for premium and lifestyle accommodations in key international markets.
Segaux brings nearly a decade of leadership experience in hotel development and deal negotiation, having previously held senior roles at Starwood Hotels & Resorts and Rosewood Hotel Group. Most recently, she served as Director of Development at Rosewood, where she played an instrumental role in the brand’s EMEA expansion.
Oct 10 2025
Hilton Singapore Orchard Names Michael Janssen as New General Manager
Hospitality veteran brings nearly three decades of international experience to Hilton’s largest hotel in Asia-Pacific
Hilton has appointed Michael Janssen as General Manager of Hilton Singapore Orchard, the brand’s largest hotel in Asia-Pacific. Janssen, who began his new role on September 15, 2025, brings more than 28 years of international hospitality experience.
He will oversee operations at the 1,080-room flagship property, owned by OUE REIT, with a focus on enhancing guest experiences and driving sustainable growth.
Prior to joining Hilton, Janssen served as General Manager of ANA InterContinental Tokyo and held senior leadership positions with InterContinental Hotels Group across Thailand, China, and Indonesia.
“I’m excited to lead this iconic property and strengthen its position as the preferred choice for every traveller,” Janssen said.
Oct 7 2025
Wynn Resorts Appoints Rebecca Hall as Executive Director of Public Relations for Wynn Al Marjan Island
Experienced luxury hospitality communicator to lead PR for the UAE’s landmark integrated resort
Wynn Resorts has announced the appointment of Rebecca Hall as Executive Director of Public Relations for Wynn Al Marjan Island, its highly anticipated resort opening in Ras Al Khaimah.
Hall will lead the property’s communications strategy as Wynn Resorts prepares to debut the UAE’s first integrated resort featuring a casino, marking a new chapter for the country’s tourism and hospitality sector.
A seasoned communications professional, Hall brings extensive experience from roles with Atlantis Resorts in Dubai and Minor Hotels in Bangkok. At Minor Hotels, she oversaw PR and communications across Thailand for brands including Anantara, Avani, and NH Collection. Earlier, at Atlantis, she played a key role in building global media presence for Atlantis The Palm, Atlantis The Royal, and Aquaventure Waterpark, leading campaigns across 51 dining venues, including 13 celebrity chef restaurants.
In her new role, Hall will oversee global media relations, brand messaging, and PR partnerships for Wynn Al Marjan Island, positioning it as a leading luxury and entertainment destination in the region.
Her appointment underscores Wynn Resorts’ expansion into the Middle East and commitment to setting new standards in hospitality and guest experience.
Oct 6 2025
Minor Hotels Appoints Jason Kruse as Complex General Manager of Maldives Resorts
Seasoned leader brings over two decades of experience to oversee Anantara Dhigu, Anantara Veli, and Naladhu Private Island Maldives
Minor Hotels, a global hotel owner and operator with over 560 properties in 59 countries, has appointed Jason Kruse as Complex General Manager of Anantara Dhigu Maldives Resort, Anantara Veli Maldives Resort, and Naladhu Private Island Maldives.
With more than 20 years of hospitality experience across the Asia-Pacific region, Jason is recognised for his expertise in luxury resort operations, pre-openings, and strategic transformation. He previously led several renowned Maldivian properties, including Amilla Maldives Resort and Residences, Kurumba Maldives, and JA Manafaru, and has also held senior roles in Fiji, Malaysia, Indonesia, and Australia.
Nicholas Smith, Vice President of Operations for Asia at Minor Hotels, said:
“Jason’s operational depth and deep understanding of the Maldivian market make him an outstanding fit to lead this iconic trio. We are confident he will drive continued excellence and innovation across the portfolio.”
Jason Kruse added:
“It’s an honour to join Minor Hotels and lead these exceptional resorts in one of the world’s most breathtaking destinations. I look forward to delivering experiences that reflect the natural beauty and spirit of the Maldives.”
In his new role, Jason will oversee the strategic direction and operations of the adults-only Anantara Veli, the family-friendly Anantara Dhigu, and the ultra-private Naladhu Private Island — three resorts that together define Minor Hotels’ commitment to meaningful luxury and authentic experiences.
Oct 3 2025
Carlton Hotel Singapore Appoints Niall Cowan as General Manager
Bringing global expertise, sustainability focus, and a passion for guest excellence
Carlton Hotel Singapore has named Niall Cowan as its new General Manager. A seasoned hotelier with over 20 years of international experience across Asia, Africa, and Europe, he steps into the role after leading Carlton City Hotel Singapore through a strong post-pandemic recovery, introducing new dining concepts, and securing sustainability certification.
At Carlton Hotel Singapore, Mr. Cowan will oversee 940 guestrooms, acclaimed dining destinations Wah Lok and Café Mosaic, and extensive meeting and event facilities. His career spans leadership roles at world-renowned properties including The Savoy and The Berkeley in London, Fairmont Mount Kenya Safari Club, and Fairmont Sanur Beach Bali.
Renowned for his collaborative leadership style, Mr. Cowan is committed to elevating guest experiences, expanding distinctive F&B offerings, and driving sustainability and CSR initiatives that support local communities and environmental stewardship.
With his appointment, Carlton Hotel Singapore reaffirms its standing as one of the city’s most distinguished destinations for business and leisure.
Oct 3 2025
Lanson Place Names Cecilia Lo as Area General Manager for Hong Kong Properties
Seasoned leader to helm Lanson Place Causeway Bay and Waterfront Suites
Lanson Place has appointed Cecilia Lo as Area General Manager of Lanson Place Causeway Bay and Lanson Place Waterfront Suites, Hong Kong. With more than 20 years of experience in the city’s luxury hospitality sector, Cecilia brings deep market knowledge, strategic expertise, and a strong leadership track record.
She joins from K11 ARTUS, where she served as General Manager since 2019, overseeing operations and collaborating on new hospitality projects from concept to launch, both in Hong Kong and abroad. Previously, she held senior leadership roles at Grand Hyatt Hong Kong, where she led sales and marketing through a five-year property-wide renovation while driving market expansion.
“Cecilia’s proven ability to innovate, navigate complex markets, and deliver results makes her the ideal leader to take our Hong Kong properties forward,” said Michael Hobson, CEO of Lanson Place. “Her appointment underscores our commitment to exceptional guest experiences and to strengthening our brand presence in Hong Kong and beyond.”
Oct 2 2025
Four Seasons Hotel Amman Appoints Till Klauss as General Manager
Seasoned Four Seasons leader brings two decades of global luxury hospitality experience to Jordan’s capital
Four Seasons Hotel Amman is pleased to announce the appointment of Till Klauss as General Manager of the 192-room landmark property, renowned as the city’s premier luxury address and an ideal gateway to Jordan’s cultural and natural wonders.
Originally from Munich, Germany, Klauss brings over 20 years of international experience with Four Seasons. His journey began at Four Seasons Hotel George V, Paris, with a food and beverage internship, followed by progressive leadership roles in Hampshire, Damascus, Prague, Toronto, and Punta Mita. He later served as Hotel Manager in Alexandria and Cairo at Nile Plaza before stepping into his first General Manager position in Amman.
“I am very excited to be in Jordan—it feels familiar to me, and the local hospitality I have experienced is truly one of a kind,” says Klauss. “I never forget that we’re here for our guests: to create inspiring experiences that reflect both the Four Seasons commitment to excellence and the authentic Jordanian warmth that this hotel is celebrated for.”
Klauss is recognized for his approachable leadership style, ability to remain calm under pressure, and dedication to upholding Four Seasons values in every interaction with guests and employees alike.
A global citizen at heart, Klauss grew up in Nairobi, studied at the Swiss Hotel Management School in Lucerne, and has lived in 12 countries. He is fluent in German, English, and Spanish, with knowledge of French, and is now learning Arabic. He enjoys cooking, traveling, and spending time with his wife Julia, their children Sophia and Leo, and their two dogs, Otto and Eddy.
Oct 2 2025
Doha Beach & Spa Welcomes Hanno Barkhoff as New General Manager
A seasoned hospitality leader with over 20 years of international experience joins the flagship Qatar resort to elevate its luxury offering and guest experience
InterContinental Doha Beach & Spa has announced the appointment of Mr. Hanno Barkhoff as its new General Manager, effective September 2025.
With more than 20 years of international experience across Europe, Asia, and Africa, Mr. Barkhoff is a seasoned leader in luxury hospitality. Known for his guest-centric approach, operational expertise, and ability to inspire multicultural teams, he has built a strong reputation for delivering performance and memorable guest experiences. His career began in Food & Beverage before expanding into senior leadership roles that shaped his holistic view of hotel operations.
This new chapter also marks Mr. Barkhoff’s first role within IHG Hotels & Resorts, a transition he embraces with great enthusiasm.
“It is a privilege to join InterContinental Doha Beach & Spa, a landmark resort in Qatar,” said Mr. Barkhoff. “I look forward to working with the talented team to elevate our luxury offering and create experiences that resonate deeply with our guests.”
Set against the Arabian Gulf and home to the longest private beach in the city, InterContinental Doha Beach & Spa is celebrated as a destination for both international travellers and local guests. The resort features 375 elegantly designed rooms and suites, award-winning restaurants, the luxurious Spa InterContinental, Bay Club’s extensive leisure facilities, and versatile meeting and event spaces.
As General Manager, Mr. Barkhoff will guide the resort’s strategy and operations, with a focus on enhancing service excellence, developing talent, and introducing innovative guest experiences to strengthen its standing in Qatar’s competitive luxury hospitality market.
Oct 1 2025
Mandarin Oriental Strengthens Leadership Team to Drive Transformation in 2025
Mandarin Oriental stragetic appointments across food & beverage, technology, sustainability and wellness reinforce the Group’s long-term growth ambitions
2025 marks a defining year for Mandarin Oriental as the Group translates its transformation strategy into measurable results—expanding its portfolio, elevating operational excellence, and unlocking long-term value for guests, colleagues, and owners.
To deliver on this vision, Mandarin Oriental has appointed senior leaders with deep expertise across key disciplines—food and beverage, technology, sustainability, and wellness. Each will play a pivotal role in enhancing commercial performance, sharpening the Group’s competitive edge, and shaping guest experiences for the future.
Laurent Kleitman, Group Chief Executive, said:
“We are building a world-class leadership team with the expertise and creativity required to shape our future. These appointments bring exceptional knowledge and fresh perspective in areas that are fundamental to our growth. Together, they will enable Mandarin Oriental to deliver consistent performance, deepen guest loyalty and strengthen returns across our global portfolio.”
The new appointments include:
- Christian Gradnitzer, Group Director of Food & Beverage – A seasoned innovator with 30 years of international leadership experience, Christian is recognised for creating distinctive dining concepts that enhance brand equity. He was instrumental in establishing Jumeirah Group’s restaurant division and most recently led Rikas Hospitality Group in the Middle East.
- Raphael Bick, Chief Information Officer – With more than two decades in technology, digital innovation and AI-driven transformation, Raphael will drive Mandarin Oriental’s modernisation and personalisation agenda, following his role as Asia Technology Leader at McKinsey & Company.
- Kandé Camara, Chief of Staff to the CEO and Group Director of Sustainability – With experience spanning finance, luxury and hospitality, Kandé will advance the Group’s ESG commitments. Her career includes senior sustainability roles at Kerzner International and Parfums Christian Dior.
- Emlyn Brown, Group Director of Spa, Leisure and Wellness – A global leader in wellbeing strategy with over 25 years of expertise, Emlyn previously served as Senior Vice President Wellbeing for Accor Luxury Division, where he shaped the brand’s integrated approach to wellness.
Together, these appointments reinforce Mandarin Oriental’s ambition to deliver enduring guest loyalty, consistent financial performance, and innovative experiences that define luxury hospitality for the future.
Sept 26 2025
The Hongkong and Shanghai Hotels Appoints Julien Munoz as Chief Commercial Officer
The Hongkong and Shanghai Hotels, Limited (HSH), owner and operator of The Peninsula Hotels, has appointed Julien Munoz as Chief Commercial Officer, effective 12 November 2025. He will report to Chief Executive Officer Benjamin Vuchot and join the Group Management Board.
Munoz brings more than 25 years of leadership experience in luxury hospitality, entertainment, and digital innovation. He was most recently Chief Commercial Officer and Executive Committee Member at Monte-Carlo Société des Bains de Mer (SBM), where he led brand repositioning, digital transformation, and revenue growth across a portfolio of luxury hotels, Michelin-starred restaurants, casinos, and entertainment venues—including the world-famous Casino de Monte-Carlo.
“Bringing Julien onto the leadership team in this newly created role marks an exciting new chapter for HSH,” said CEO Benjamin Vuchot. “His global expertise in luxury hospitality will be pivotal in shaping the group’s commercial strategy, strengthening The Peninsula’s brand presence, and enhancing guest engagement.”
Munoz added: “I am honoured to join HSH, a company with such a remarkable heritage and reputation for excellence. I look forward to building on its legacy while driving new opportunities for growth and guest connection worldwide.”
Prior to SBM, Munoz held senior roles with Radisson Hotel Group, Etisalat Digital, Dubai Parks and Resorts, and Disneyland Paris. He holds an MBA from ESSEC Business School & Cornell University and a Bachelor’s degree in Hospitality Management from École Hôtelière de St Quentin en Yvelines.
Sept 26 2025
IHG Hotels & Resorts Appoints Christophe Laure to Lead Luxury & Lifestyle Division in France
IHG Hotels & Resorts has appointed Christophe Laure to lead its Luxury & Lifestyle division in France, where he will oversee the group’s portfolio of premium brands and drive new development opportunities.
Laure, who has been with IHG for more than 33 years, brings deep expertise across operations, commercial strategy, and brand development. He has held senior leadership roles across France and Europe, managing flagship properties and advancing growth in the luxury and lifestyle space.
In his new role, Laure will focus on enhancing performance across IHG’s French portfolio, maximizing asset value, and accelerating expansion in the luxury and lifestyle category. The company’s presence in France already includes InterContinental, Regent, Kimpton, Hotel Indigo, and Six Senses (through a branded residence in Courchevel). The segment is set to grow further with the debut of a Vignette Collection property in Théoule-sur-Mer in early 2026.
IHG currently operates nearly 70 hotels in France, with Luxury & Lifestyle representing a growing share of the portfolio. Laure’s appointment highlights the company’s ambition to strengthen its leadership in one of Europe’s most competitive hospitality markets.
“I look forward to working with our teams to serve our shareholders, showcase our properties, and continue this incredible journey—a true relay marathon where endurance and team spirit make all the difference,” said Laure.
Sept 26 2025
Rotana Appoints Ghassan Dalal as Country General Manager for Iraq & Turkey
Rotana, the Middle East’s leading hospitality management company, has appointed Ghassan Dalal as Country General Manager for Iraq & Turkey, in addition to his continuing role as General Manager of Babylon Rotana, Baghdad.
The appointment reflects Rotana’s focus on strengthening leadership in markets that are central to its regional growth strategy. Both Iraq and Turkey are emerging as key hubs for tourism investment, and Dalal’s expanded role positions him to spearhead the company’s ambitions in these high-potential destinations.
With over 27 years of international hospitality experience, Dalal has held senior leadership positions in Iraq, Qatar, Sudan, Egypt, Nigeria, Canada, and Lebanon. He has been with Rotana for more than a decade, serving as General Manager of Al Salam Rotana Khartoum, Cluster General Manager of Erbil Rotana & Erbil Arjaan, and General Manager of Oryx Rotana Doha. Since 2021, he has led Babylon Rotana in Baghdad, firmly establishing it as one of the city’s premier luxury hotels.
Dalal’s leadership has been recognised with multiple accolades, including Rotana’s General Manager of the Year, World Tourism Star of the Year, and Best General Manager in Iraq at the Haute Grandeur Global Awards. A graduate of Cornell University’s Hospitality Management Program, he is known for his ability to pair operational excellence with a people-first leadership style.
In his new capacity, Dalal will oversee all Rotana properties in Iraq and Turkey, ensuring operational consistency, nurturing local talent, and advancing the company’s sustainability and service standards. His priorities include driving expansion, enhancing efficiency, and promoting both markets as leading hospitality destinations.
Eddy Tannous, Chief Operating Officer at Rotana, said:
“Ghassan embodies the adaptability and service-first mindset that define Rotana. His appointment comes at a pivotal time when Iraq and Turkey are opening new pathways for hospitality investment. With his proven track record, Ghassan will play a vital role in strengthening our position and delivering long-term value for our guests and partners.”
Commenting on his appointment, Ghassan Dalal said:
“This new role is both an honor and a responsibility. I look forward to showcasing Iraq and Turkey’s potential by investing in people, setting new service benchmarks, and strengthening Rotana’s presence in both markets.”
Rotana currently operates four properties in Iraq and seven in Turkey, with two more hotels under development in Iraq. These openings will further expand the company’s portfolio of 79 operating properties across the Middle East, Africa, Eastern Europe, and Turkey.
Sept 25 2026
JW Marriott Singapore South Beach Welcomes Karl Hudson as New General Manager
JW Marriott Singapore South Beach has announced the appointment of Karl Hudson as General Manager. A Marriott International veteran with over 20 years of leadership experience, Hudson has overseen the opening of more than 80 hotels worldwide and most recently served as the company’s Regional Vice President for Japan & Guam.
Born in England and raised in New Zealand, Hudson joined Marriott in 1996 and has built a career marked by operational excellence and people-first leadership. “My focus is on preserving and amplifying what makes this hotel unique,” Hudson said. “Its energy, creativity, and sense of place are what set it apart.”
Hudson will drive the hotel’s growth across three pillars: M.I.C.E excellence, destination dining, and luxury lifestyle positioning in the Marina Bay area. With 634 rooms, striking event venues including the Grand Ballroom’s Forest of Lights installation, and acclaimed dining concepts, the hotel is primed to strengthen its standing as one of Singapore’s leading luxury destinations.
Sept 24 2025
Anantara Riverside Bangkok Resort Welcomes Michael Parker as New General Manager
Anantara Riverside Bangkok Resort, part of Minor Hotels, has appointed Michael Parker as General Manager.
Parker brings over 20 years of international leadership experience, including senior roles in the UK, China, Cambodia, and the Maldives. He joined Minor Hotels in 2023 as Complex General Manager of Anantara Dhigu, Anantara Veli, and Naladhu Private Island Maldives, where he oversaw a USD 50 million transformation and was named ‘General Manager of the Year – Asia’ at the 2025 Minor Awards of Excellence.
At Anantara Riverside, Parker will lead the resort’s next phase of growth, including a full renovation of its signature restaurants – Sala Lakorn, Spice Market, and Brio – and the expansion of the Anantara Wellness programme, offering personalised journeys that combine traditional therapies with modern medical treatments.
Nicholas Smith, Vice President of Operations for Asia at Minor Hotels, commented: “Michael’s proven track record and global expertise make him the ideal choice to lead one of our flagship Bangkok properties. We look forward to seeing him take Anantara Riverside to new heights.”
Parker added: “It is an honour to lead this iconic resort. I’m excited to work with the team to deliver transformative guest experiences and build on its legacy of excellence.”
Set on 11 acres of tropical gardens along the Chao Phraya River, Anantara Riverside Bangkok Resort offers a rare urban retreat that blends cultural immersion with world-class luxury.
Sept 22 2025
Raffles Dubai Welcomes Safwan Abu Risheh as General Manager
Raffles Dubai is pleased to announce the appointment of Safwan Abu Risheh as General Manager. With over 25 years of international experience in luxury hospitality, Safwan has held senior leadership roles across the Middle East, Europe, North America, and Mexico. He joins Raffles Dubai from his most recent role as Managing Director of Rosewood Hotel Georgia in Vancouver.
Safwan has built his career with some of the world’s most prestigious hotel brands, including Four Seasons and Rosewood Hotels & Resorts. He is recognised for driving operational excellence, leading large-scale renovations, and developing innovative dining concepts that enhance both guest experience and brand value. His leadership has consistently delivered record performance in revenue and guest satisfaction.
A dynamic and inclusive leader, Safwan has overseen five ultra-luxury hotel openings and implemented successful repositioning strategies across diverse markets. Beyond operations, he is respected for mentoring high-performing teams and fostering talent development.
A Canadian national of Middle Eastern heritage, Safwan holds a degree in Business Administration and Economics and has completed executive programmes at Cornell University in Hotel Real Estate Investment and Executive Leadership. He has also contributed to the wider industry as a board member of Destination Vancouver.
“It is an honour to join Raffles Dubai, a property that has long set the benchmark for luxury and personalised service in the region,” said Safwan Abu Risheh. “I look forward to building on its legacy while embracing innovation and delivering memorable experiences that reflect the timeless elegance of the Raffles brand.”
Sept 20 2025
MGM Resorts International Appoints Ayesha Molino as Chief Operating Officer and Gary Fritz as Chief Commercial Officer and President of MGM Digital
MGM Resorts International (NYSE: MGM) today announced two key leadership appointments. Ayesha Molino has been named Chief Operating Officer, effective January 1, 2026, succeeding Corey Sanders upon his retirement after more than 30 years with the company. Gary Fritz has been appointed Chief Commercial Officer and President of MGM Digital, effective immediately.
“Ayesha is an exceptionally gifted strategist and operator, known for uniting teams and driving record-setting results,” said Bill Hornbuckle, President & CEO of MGM Resorts. “Under her leadership, ARIA has achieved all-time highs in revenue, EBITDAR, guest satisfaction, and market performance. She is the right leader to carry forward Corey’s incredible legacy as COO.”
Hornbuckle continued, “Gary has been a driving force in building our digital strategy, expanding BetMGM internationally, and forging key partnerships. His new role consolidates our Digital, Gaming, Marketing, and Advertising functions, enabling us to accelerate our omni-channel growth and strengthen our leadership in iGaming.”
Molino’s Track Record of Leadership
Currently President and COO of ARIA and Vdara, Molino oversees all operations at two of Las Vegas’ most iconic luxury properties while also serving as MGM Resorts’ Chief Public Affairs Officer. She joined MGM Resorts in 2017 following senior counsel roles in the U.S. Senate and now holds board and leadership positions with MGM China, the American Hotel & Lodging Association, the Nevada Resort Association, and the American Gaming Association. Molino earned her BA from the University of California, Riverside, and her JD from The George Washington University Law School.
Fritz’s Digital Expertise
As President of MGM Resorts International Interactive, Fritz has advanced the company’s global digital strategy, serving as a board member for both BetMGM and LeoVegas. His prior leadership roles include Expedia, McKinsey & Company, and IAC, where he was Head of Gaming. He holds an MBA from MIT and a bachelor’s degree from the University of Pennsylvania.
Celebrating Corey Sanders’ Legacy
Sanders, who will retire at year-end 2025, has been instrumental in shaping MGM Resorts’ growth and operations for more than three decades, serving in senior leadership roles including Chief Financial Officer and Chief Operating Officer. His contributions have helped position MGM Resorts as a global hospitality and entertainment leader.
Sept 18 2025
IHG Owners Association Welcomes Steve Sickel as Chief Executive Officer to Drive Growth and Advocacy
Hospitality veteran to succeed John Muehlbauer, driving continued value and advocacy for IHG Owners Association
The IHG Owners Association, the global organization representing the interests of IHG Hotels & Resorts franchisees, today announced the appointment of Steve Sickel as Chief Executive Officer, effective November 24, 2025.
Sickel will succeed John Muehlbauer, who earlier this year announced his plans to retire at the end of 2025 after a distinguished 30-year career in hospitality and travel, including the past five years leading the Association. Muehlbauer is credited with driving tens of millions in value for IHG hotel owners worldwide, including last year’s loyalty and IHG Ignite fee reductions. He will remain with the Association through year-end to ensure a seamless transition.
Following a comprehensive search process conducted in partnership with hospitality executive recruitment firm Bristol Associates, Sickel emerged as the unanimous choice of the Association’s CEO search committee.
A seasoned leader with a proven track record in growth, innovation, and global brand strategy, Sickel brings more than two decades of experience across the hospitality and travel sectors. During his 13 years with IHG, he held a series of senior leadership roles, most notably as Global Head of Revenue Delivery, where he spearheaded strategy and execution across IHG’s key commercial drivers, including IHG One Rewards, Distribution Marketing, Digital Marketing, Pricing and Revenue Management, and the System Fund.
Beyond IHG, Sickel served as CEO of RoomKey, the hotel distribution joint venture created by the world’s largest hospitality companies, where he helped reduce third-party distribution costs. Most recently, he was Partner & Chief Marketing Officer at The Mallet Group, a global loyalty marketing consultancy specializing in the travel sector. Sickel has also been recognized by HSMAI as one of the “Top 25 Extraordinary Minds in Hospitality.”
“I am honored to step into this role and represent IHG owners around the world,” said Sickel. “John has built a strong foundation of advocacy and value creation, and I look forward to strengthening relationships with IHG leadership, owners, and industry partners to champion solutions that enhance long-term returns and strengthen our collective voice.”
Mark Zipperer, 2025 Chair of the Association’s Global Board of Directors, added: “Steve’s deep knowledge of IHG, paired with his broad industry expertise and reputation as a collaborative problem-solver, makes him the ideal choice to lead the Association at this pivotal moment.”
The Association also extended its sincere gratitude to Muehlbauer for his leadership and congratulated him on his upcoming retirement.
Founded in 1955 by Holiday Inn® founder Kemmons Wilson, the IHG Owners Association is the only organization of its kind in the hotel industry. Representing more than 5,000 owners of IHG Hotels & Resorts properties worldwide, the Association advocates on behalf of members to strengthen returns on their investments and address key issues shaping hotel operations and the broader hospitality industry.
The IHG family of brands includes Six Senses Hotels Resorts Spas™, Regent® Hotels & Resorts, InterContinental® Hotels & Resorts, Vignette™ Collection, Kimpton® Hotels & Restaurants, Hotel Indigo®, voco™ hotels, Ruby™ Hotels, HUALUXE® Hotels and Resorts, Crowne Plaza® Hotels & Resorts, Iberostar Beachfront Resorts, EVEN® Hotels, Holiday Inn Express®, Holiday Inn® Hotels & Resorts, Garner® Hotels, avid® hotels, Atwell Suites™, Staybridge Suites®, Holiday Inn Club Vacations® and Candlewood Suites®.
Media Contact: Susie O’Connell, IHG Owners Association, [email protected]
Also read IHG Brings Garner Hotels to Southeast Asia with Exciting Debut in Pattaya
Sept 17 2025
Forbes Travel Guide Appoints Tim Brooke-Webb as Chief Commercial Officer
Industry veteran brings nearly 20 years of global hospitality leadership to strengthen FTG’s brand and partnerships worldwide
Forbes Travel Guide (“FTG”), the only independent, global rating system for luxury hotels, restaurants, spas, ocean cruises, and their dining venues, today announced the appointment of Tim Brooke-Webb as Chief Commercial Officer.
Brooke-Webb joins FTG with almost two decades of leadership experience in the international hospitality industry, most recently serving as Managing Director of The World’s 50 Best. Over his 15-year tenure, he transformed the brand from a single restaurant awards list into a globally recognized platform encompassing The World’s 50 Best Bars, Hotels, Vineyards, 50 Best Discovery, and multiple regional editions.
Widely respected for his strategic vision and ability to elevate hospitality on the global stage, Brooke-Webb played a pivotal role in expanding the 50 Best brand’s reach and influence, spotlighting top talents and trends that define the industry.
“We are proud to welcome Tim Brooke-Webb to our leadership team,” said Hermann Elger, CEO of FTG. “His expertise in brand building and community engagement will be instrumental as FTG accelerates its global growth and deepens its partnerships across the luxury hospitality sector.”
As Chief Commercial Officer, Brooke-Webb will spearhead FTG’s global outreach strategy, strengthen relationships with leading hospitality brands, and drive innovative initiatives that reinforce the organization’s impact worldwide.
“I’m delighted to be joining Forbes Travel Guide at such a dynamic time of growth and opportunity,” said Brooke-Webb. “FTG has long set the benchmark for excellence in luxury hospitality, and I’m honored to contribute to its mission of celebrating and elevating the world’s finest experiences.”
Sept 16 2025
Global Asset Solutions Strengthens Asia-Pacific Expansion with Appointment of Leanne Reddie as Chief Commercial Officer
Global Asset Solutions has appointed Leanne Reddie as its new Chief Commercial Officer, underscoring the company’s strategic expansion across the Asia-Pacific region. The move coincides with the opening of a new regional office in Singapore, which will serve as a hub to support the company’s growing portfolio.
Reddie, a seasoned hospitality leader with 25 years of international experience, has held senior roles at Chedi Hospitality, Emirates Airlines, Jumeirah Group, and Rosewood Hotels & Resorts. Her appointment follows Global Asset Solutions’ merger with Perceptions Hospitality, which significantly broadened the company’s reach by adding nearly 60 luxury and upper-upscale hotels to its portfolio.
The Singapore office will be pivotal in managing this expanded portfolio and strengthening the firm’s asset management expertise across Asia-Pacific. In her new role, Reddie will lead commercial strategies and sales initiatives, with a sharp focus on revenue optimization and digital transformation.
Reddie’s academic credentials include a Master of Business from Murdoch University, a specialization in Hotel Real Estate Investments and Asset Management from Cornell University, and completion of the Chief Strategy Officer program at the National University of Singapore. Her global career has spanned Europe, the Middle East, Africa, China, and Asia-Pacific, giving her a well-rounded perspective to drive growth in the region.
Sept 15 2025
The St. Regis Al Mouj Muscat Resort Strengthens Leadership Team with Two Key Appointments
The St. Regis Al Mouj Muscat Resort, one of Oman’s premier luxury destinations, has announced the appointment of Fatma Kurt as Director of Marketing and Audra Arul as Director of Sales & Distribution. Both bring extensive international experience and a proven track record in luxury hospitality.
Fatma Kurt: Redefining Luxury Marketing
Fatma Kurt joins from the UAE, Qatar, and Turkey, with over a decade of expertise in hospitality marketing. A four-time Hotelier Middle East Power List honoree and Marriott International Top Performer 2023, she is known for creating campaigns that deliver both innovation and measurable impact. At The St. Regis Al Mouj Muscat Resort, Fatma will lead integrated marketing and brand communications, positioning the resort as a must-visit destination for modern luxury travelers.
Audra Arul: Driving Sales & Strategic Growth
Audra Arul brings more than 20 years of experience in sales and distribution across Asia, Europe, and the Middle East. Having held senior roles with Hyatt, Marriott, Starwood, and Banyan Tree, she excels in building strategic partnerships and driving results. A graduate of Switzerland’s prestigious Glion Institute of Higher Education, Audra will shape and execute the resort’s sales strategy, enhancing its presence in global luxury markets.
Sept 13 2025
Dusit Thani Names Mr. Chanin Donavanik as Group CEO as Ms. Suthumpun Joins Cabinet
Dusit Thani Public Company Limited (DUSIT) today announced the appointment of Mr. Chanin Donavanik, Acting Chairman of the Board, as Group CEO, effective 12 September 2025.
The move follows Ms. Suphajee Suthumpun’s decision to step down as Group CEO to serve as Minister of Commerce in Prime Minister Anutin Charnvirakul’s economic team. Mr. Donavanik will lead Dusit through a smooth transition, ensuring continuity across all operations.
“We are proud of Ms. Suthumpun’s dedication and leadership, which have elevated Dusit to global recognition,” said Mr. Donavanik. “Her legacy provides a strong foundation for future growth, and she will always remain part of the Dusit family.”
Ms. Suthumpun added, “It has been a privilege to grow Dusit into a globally respected Thai brand. With strong foundations, talented teams, and transformative projects, I am confident that Dusit will continue to thrive and deliver sustainable value worldwide.”
Sept 10 2025
Far East Hospitality Names Mark Rohner as Next Managing Director, Succeeding Arthur Kiong
Far East Hospitality has announced that its Managing Director, Mr. Arthur Kiong, will retire on 31 December 2025. Mr. Kiong, who previously served as Chief Executive Officer, will transition to the role of Consultant from 1 January to 30 April 2026, ensuring a smooth handover.
The role of Managing Director will be assumed by Mr. Mark Rohner, currently Deputy Managing Director, as part of Far East Orchard’s long-term succession strategy.
In line with a group-wide alignment of titles on 1 September 2025, Mr. Kiong and Mr. Rohner were redesignated from Chief Executive Officer and Chief Operating Officer to Managing Director and Deputy Managing Director, respectively, with no changes to their responsibilities.
Since joining Far East Hospitality as Chief Operating Officer in July 2024, Mr. Rohner has spearheaded operational excellence and elevated service standards across the portfolio. He also played a key role in expanding the Group’s presence in Japan, with the successful opening of two Osaka hotels this year—bringing the Group’s key count in the country to nearly 1,000 rooms. Prior to joining, Mr. Rohner built a career spanning over 25 years in hospitality, holding senior positions in real estate investment, asset management, and hotel operations.
This leadership transition underscores both continuity and renewal, reinforcing Far East Hospitality’s brand values while positioning the Group to strengthen its portfolio and deliver exceptional experiences to guests and partners across Singapore and the region.
Sept 9 2025
Marriott International Names Kiran Andicot Senior Vice President for South Asia
Marriott International, Inc. has appointed Kiran Andicot as Senior Vice President to lead its South Asia region. In this expanded role, Andicot will oversee operations and development across the company’s portfolio, with a focus on driving growth, strengthening owner partnerships, accelerating conversions and openings, and building future leadership talent across the region.
With nearly three decades of experience in hospitality, Andicot brings deep expertise in operations, consultancy, planning, feasibility, and development. Since joining Marriott in 2006 as part of the Development & Feasibility team, he has played a pivotal role in the company’s expansion across South Asia, helping establish Marriott as the largest hospitality chain in India.
As head of Development for South Asia, Andicot has spearheaded growth in India, Sri Lanka, Bhutan, Nepal, and Bangladesh—signing more than 220 hotels to date. Under his leadership, 2024 marked a record year in India with 42 signings representing over 7,000 rooms. Earlier this year, he also finalized a landmark agreement with Concept Hospitality, affiliating The Fern portfolio of 115 properties with Series by Marriott, reinforcing the company’s position in the midscale and premium segments.
This momentum has expanded Marriott’s presence into fast-growing Tier 2 and Tier 3 cities—including Surat, Shimla, Jalandhar, and Coorg—while also broadening into residences and long-stay offerings to meet evolving traveler needs across South Asia.
Prior to joining Marriott, Andicot built his foundation in hotel operations with IHCL and Oberoi Hotels before moving into hospitality consultancy with EY and HVS.
“Kiran’s accomplishments reflect his deep market knowledge, strong relationships with owner partners, and steady leadership,” said Rajeev Menon, President, Marriott International Asia Pacific excluding China. “With his expertise, supported by our strong leadership team, Marriott is well-positioned to continue its growth trajectory in South Asia.”
With Kiran Andicot at the helm, Marriott International is set to accelerate its expansion and further strengthen its leadership across the South Asia hospitality landscape.
Sept 9 2025
YOTEL Names Phil Andreopoulos as CEO Amid Al-Bahar Group Expansion
YOTEL has appointed Phil Andreopoulos as Chief Executive Officer following the Al-Bahar Group’s increased stake in the company, which now exceeds 95%. The leadership change aligns with YOTEL’s ambitious plan to grow its global portfolio to 15,000 rooms by 2030.
Andreopoulos brings extensive hospitality experience, having held senior leadership roles at Marriott International overseeing brand management, marketing, e-commerce, sales, reservations, revenue management, loyalty, communications, and consumer insights across 78 countries.
The CEO appointment complements YOTEL’s recent strategic leadership moves, including the hiring of Yvonne Thomsen as Chief Financial Officer. Thomsen joins from IHG, where she served as VP Finance Europe and CFO for Six Senses Hotels.
YOTEL operates 23 hotels across 16 cities and airports worldwide, including New York, Boston, San Francisco, Washington D.C., Miami, Tokyo, Singapore, Edinburgh, London, Amsterdam, Porto, Geneva, Glasgow, Manchester, Paris, and Istanbul. Another 11 properties are slated to open in the next 24 months in locations such as Lisbon, London, Belfast, Bangkok, Kuala Lumpur, New York, NEOM (Saudi Arabia), and Perth.
Sept 6 2025
Capella Singapore Welcomes Paul Jackson as General Manager, Ushering a New Era of Bespoke Luxury
Capella Singapore, the flagship of Capella Hotels and Resorts on Sentosa Island and a proud member of The World’s 50 Best Hotels, has appointed seasoned luxury hotelier Paul Jackson as its new General Manager.
Renowned for blending heritage architecture, contemporary elegance, and personalized hospitality, Capella Singapore now looks to Jackson’s leadership to further elevate its legacy. With over two decades of global experience, he is celebrated for curating immersive guest journeys that marry cultural authenticity with world-class sophistication.
Jackson most recently spent nine years at the helm of London’s iconic Claridge’s, where he guided the hotel through a landmark restoration and renovation. Under his leadership, Claridge’s received prestigious accolades, including three MICHELIN Keys and a coveted spot on The World’s 50 Best Hotels, reinforcing its status as one of London’s premier luxury addresses.
His international career spans Australia, Bangkok, England, Hong Kong, Sanya, South Korea, and London, with senior roles at properties such as Mandarin Oriental Bangkok, Mandarin Oriental Hong Kong, Mandarin Oriental Sanya, Grand InterContinental Seoul, and The Ritz Hotel London.
“Paul’s strategic vision, operational expertise, and passion for creating transformative guest experiences make him the perfect leader to carry forward Capella Singapore’s tradition of excellence,” said Cristiano Rinaldi, President of Capella Hotel Group. “With his guidance, we are confident the hotel will continue to set benchmarks for luxury hospitality while preserving the personalized service and meticulous attention to detail that define the Capella brand.”
Sept 6 2025
Capella Hotel Group Elevates Roman Angulo to Lead Patina Tianjin Ahead of Mainland China Debut
How the world’s best hotel brand is building leadership momentum as luxury evolves across Asia?
Capella Hotel Group has appointed Roman Angulo as General Manager of Patina Tianjin, marking a pivotal step in the group’s Asian growth story and the upcoming mainland China debut of its Patina Hotels & Resorts brand.
Recognised by Travel + Leisure as the World’s Best Hotel Brand for three consecutive years, Capella continues to sharpen its leadership bench as luxury travel expectations transform across the region.
A Spanish national with over two decades of global experience, Angulo steps into the role from his previous position as Resort Manager of Capella Singapore. His career spans senior leadership posts at Four Seasons Beijing, Rosewood Beijing, and Mandarin Oriental Hong Kong, in addition to steering operations at Majestic Hotel & Spa Barcelona.
Set to open in early 2026, Patina Tianjin will anchor the brand’s entry into mainland China within Tianjin’s Italian Heritage District. Designed as an 18,000-square-metre urban sanctuary, the property will feature 145 guest rooms across 17 heritage buildings, woven together by serene garden courtyards. Angulo will be instrumental in defining Patina’s service DNA, establishing operational benchmarks, and shaping a guest experience that fuses Italian classicism with contemporary sophistication while celebrating Tianjin’s cosmopolitan past.
At a glance
- Appointment: Roman Angulo, General Manager, Patina Tianjin
- Opening: First half of 2026, Tianjin Italian Heritage District
- Scale: 18,000 sqm, 17 heritage buildings, 145 guest rooms
- Significance: Marks Patina’s first property in mainland China
Sept 6 2025
Capella Hotel Group Appoints Andy Lio as General Manager of Capella at Galaxy Macau
Seasoned Macau hospitality leader brings two decades of luxury expertise to one of Asia’s most anticipated openings
Capella Hotel Group has named Andy Lio as General Manager of Capella at Galaxy Macau, reinforcing its leadership strength across Asia as the group prepares for a new era of growth.
Recognised by Travel + Leisure as the World’s Best Hotel Brand for three consecutive years, Capella continues to expand its operational leadership while Patina Hotels & Resorts readies for its inaugural mainland China launch.
With nearly 20 years in luxury hospitality, Lio brings a sharp understanding of Macau’s dynamic market. His career began in Rooms Operations, grounding him in hands-on service, before progressing into senior leadership roles at The Ritz-Carlton Macau and the pre-opening team of Galaxy Macau in 2010.
At Capella at Galaxy Macau, Lio will spearhead the delivery of transformative guest experiences, drawing on his deep market expertise to set new benchmarks in personalised luxury service and innovation.
At a glance
- Appointment: Andy Lio, General Manager, Capella at Galaxy Macau
- Experience: 20 years in luxury hospitality; senior roles at Raffles, Ritz-Carlton, Galaxy Macau
- Achievement: Led Raffles at Galaxy Macau to Forbes 5-Star rating in 2024
- Focus: Elevating bespoke luxury and pioneering service standards in Macau
Sept 3 2025
Bab Al Qasr Hotel & Residences Appoints Naureen Youssef as Director of Marketing
Bab Al Qasr Hotel and Residences, Abu Dhabi’s landmark of Arabian hospitality, has named Naureen Youssef as its new Director of Marketing.
Bringing more than a decade of experience with leading international brands, including Marriott Hotels in Abu Dhabi, Doha, and Cairo, Naureen has built a reputation for creative storytelling, innovative campaigns, and strengthening brand presence in competitive markets.
With Danish-Egyptian heritage, she blends Nordic sensibility with Middle Eastern warmth, crafting resonant campaigns that celebrate both culture and hospitality. Beyond her career achievements, Naureen is also a published author, certified life coach, and TEDx speaker.
Excited to join Bab Al Qasr, she looks forward to highlighting the property’s role as a cultural and hospitality icon in Abu Dhabi, while shaping fresh stories that reflect the essence of Arabia.
August 29 2025
The Ritz-Carlton, Dubai International Financial Centre Appoints Shadi Attar as Director of Sales & Distribution
The Ritz-Carlton, Dubai International Financial Centre has appointed Shadi Attar as its new Director of Sales & Distribution, marking a strategic step to bolster the hotel’s commercial leadership. With nearly 20 years of experience at prestigious brands including IHG, Accor, Marriott, and Swissôtel, Attar brings deep expertise in sales, distribution, and market strategy.
Since joining, Attar has focused on optimizing the hotel’s market mix, prioritizing premium corporate accounts and luxury leisure partnerships, which has already resulted in increased Average Daily Rate (ADR) and stronger business momentum. He has enhanced sales team performance through targeted training, streamlined processes, and faster client engagement.
Attar has also strengthened partnerships with key feeder markets, ensuring a steady flow of bookings and reinforcing the hotel’s position in Dubai’s competitive luxury segment. His strategic initiatives have improved overall performance, attracting both corporate and leisure travelers while maintaining the property’s premium reputation.
Looking ahead, Attar’s leadership is expected to continue driving revenue growth and expanding the hotel’s appeal to high-value segments, solidifying The Ritz-Carlton, Dubai International Financial Centre as a top destination for luxury travelers and business professionals.
August 29 2025
Umana Bali, LXR Hotels & Resorts Appoints Nicolas Kassab as General Manager
Umana Bali, LXR Hotels & Resorts, has appointed Nicolas Kassab as General Manager. Backed by over two decades of luxury hospitality experience, Nicolas will lead the resort’s operations, team development, and guest experience strategy.
His appointment reflects Hilton’s commitment to purposeful leadership within its LXR portfolio, strengthening the brand’s positioning in Southeast Asia.
Nicolas previously served as General Manager of The Ritz-Carlton, Suzhou, where he successfully launched the property and established it as a leading luxury destination in Greater China. He has also held senior roles with Marriott International across Asia Pacific, overseeing multi-market operations including Singapore, Malaysia, and the Maldives.
Recognised for his collaborative and people-centric leadership, Nicolas is expected to further elevate Umana Bali’s reputation as a distinctive luxury destination in Bali.
August 28 2025
Accor Announces the Appointment of Ranju Alex as its CEO For South Asia
Accor has announced the appointment of Ranju Alex as Chief Executive Officer for South Asia, overseeing India, Bangladesh, Pakistan, and Sri Lanka.
A seasoned hospitality leader, Ranju brings three decades of experience to the role. She most recently served as Regional Vice President for South Asia at Marriott International, where she managed over 170 hotels, and began her career with The Oberoi Group in 1993. Recognized with the Bharat Gaurav Award, Ranju has held numerous senior leadership positions during her distinguished career.
Accor currently operates more than 70 hotels in South Asia, with over 30 in the pipeline. Earlier this year, Accor and InterGlobe announced the creation of a new joint venture consolidating all their hospitality businesses, subject to regulatory approvals.
Gaurav Bhushan, Chairman of the proposed JV, said: “We are extremely pleased to welcome Ranju to the Accor and InterGlobe family. She brings rich experience, skills and relationships into our business and we look forward to building the foremost hospitality platform in the region under her leadership.”
Ranju Alex added: “I am delighted to join an organization with the most comprehensive and exciting portfolio of brands in the region. It is an honor to lead the Group’s vision in South Asia, and I eagerly look forward to this exciting role.”
August 25 2025
The St. Regis Beijing Welcomes Elva Li as Director of Sales and Marketing
The St. Regis Beijing is delighted to announce the appointment of Elva Li as its new Director of Sales and Marketing.
With over 20 years of experience across renowned international hotel groups including Mandarin Oriental, Accor, Millennium, and Hilton, Ms. Li brings extensive expertise in banquet and event sales, luxury client engagement, and strategic leadership. She most recently served as Director of Sales and Marketing at Conrad Beijing, where she drove revenue growth, brand reputation, and large-scale event success. Her previous roles at Hilton Beijing Wangfujing and Wanda Vista Beijing further strengthened her credentials in the luxury segment.
“We are thrilled to welcome Elva,” said Oliver Achatz, General Manager of The St. Regis Beijing. “Her proven leadership, market insights, and dedication to enhancing guest experiences will bring dynamic momentum to our brand.”
On her appointment, Elva commented, “It is an honor to join the legendary St. Regis family. I look forward to elevating our luxury experiences and market competitiveness through innovative strategies and bespoke services.”
This appointment underscores The St. Regis Beijing’s dedication to its prestigious legacy while embracing forward-thinking leadership to redefine hospitality excellence.
August 24 2025
Accor Appoints Drishti Mistry as Cluster Digital Marketing Manager for Novotel Dubai Al Barsha and Adagio Premium Dubai Al Barsha
Accor proudly announces the appointment of Drishti Mistry as Cluster Digital Marketing Manager for Novotel Dubai Al Barsha and Adagio Premium Dubai Al Barsha. At just 24, Drishti becomes the youngest member of the management team, overseeing marketing for two flagship Dubai properties with 666 rooms, four F&B venues, 11 meeting spaces, and wellness facilities.
Drishti returns to Accor with a proven track record in performance-driven marketing. At DoubleTree by Hilton Dubai Al Jadaf, she redefined the property’s marketing strategy by launching innovative F&B concepts, executing sold-out activations, and delivering high-ROI digital campaigns that boosted reputation and earned industry awards.
Her hospitality journey began with Accor, where she supported multiple properties including Mövenpick JVT, Novotel JVT, Adagio JVT, Pullman Sharjah, and Marjan Island Resort & Spa – Ras Al Khaimah. This experience laid the foundation for her expertise in blending creativity with data-led strategy.
Commenting on her appointment, Drishti said: “Leading marketing at this scale is about balancing innovation with data-driven precision. My passion lies in digital performance marketing — turning insights into strategies that deliver measurable results. I’m excited to bring this approach back to Accor.”
Recognized on the Hotelier Middle East Marketing Power List 2024, Drishti is set to drive stronger digital performance, brand visibility, and ROI optimization for both properties. Accor congratulates her on this milestone and looks forward to her leadership in shaping impactful marketing strategies.
August 22 2025
Langham Hospitality Group Appoints Rico Picenoni as Global Head of Residential
Langham Hospitality Group (LHG) has named Rico Picenoni as its Global Head of Residential, a newly created role designed to enhance the Group’s expertise in managing branded residences alongside hotel properties.
With extensive experience in the sector, Picenoni previously led Savills’ branded residential consultancy team in London, overseeing projects across more than 50 countries with a combined development value of over $45 billion. His career also includes senior roles with Accor in the Middle East and Africa, asset management with Seven Tides Hospitality, and operational experience with Rosewood Hotels & Resorts in the U.S. and Starwood Hotels & Resorts in the UAE.
Based in Dubai, Picenoni’s appointment underscores LHG’s strategic focus on mixed-use developments and its commitment to the Middle East, where the Group plans to open its first hotel by 2029.
August 21 2025
Atlantis Dubai Promotes Dean Walsh to Executive Director of Sales
Atlantis Dubai has announced the promotion of Dean Walsh to Executive Director of Sales, where he will spearhead global leisure market growth for both Atlantis, The Palm and Atlantis The Royal.
Since joining in August 2023 as Director of Sales, Dean has been instrumental in strengthening the resort’s presence across the UK, Europe, and Australasia. Leading a global leisure sales team of 15, he has driven significant revenue growth, expanded market share in key segments, and aligned strategies with the brand’s broader commercial vision.
In his new role, Dean will oversee the overall direction of Atlantis Dubai’s leisure sales strategy across all markets, managing both domestic and international teams. Reporting to Kyp Charalambous, Vice President of Sales, he will ensure sales initiatives support revenue targets, brand positioning, and the world-class guest experience that define Atlantis Dubai.
“Dean’s proven track record, strategic vision, and commitment to excellence make him the ideal leader to guide our sales team into its next phase of growth,” said Charalambous. “His expertise in the global leisure landscape will be pivotal in driving new opportunities, deepening key market relationships, and attracting guests to the extraordinary experiences at Atlantis, The Palm and Atlantis The Royal.”
With nearly 20 years of experience in hospitality and tourism, Dean has held senior leadership roles with leading luxury hotel brands including InterContinental, One&Only Resorts, Viceroy, W Hotels, and Jumeirah. Known for building high-performing teams and delivering consistent revenue growth, he now brings this expertise to further elevate Atlantis Dubai’s global success.
August 20 2025
Anantara Koh Yao Yai Resort & Villas Welcomes Stuart De San Nicolas as General Manager
Anantara Koh Yao Yai Resort & Villas, recently named one of TIME’s World’s Greatest Places of 2025, has appointed seasoned hotelier Stuart De San Nicolas as its new General Manager, ushering in a new era of hyper-personalised luxury on Thailand’s last unspoiled island.
A global citizen and son of Spanish diplomats, Stuart has spent over three decades redefining bespoke hospitality for world-class brands including St. Regis and Conrad, across destinations from Cannes to Bora Bora. In 2023, he joined Minor Hotels as Cluster General Manager, leading Anantara Kihavah Maldives Villas, Avani+ Fares Maldives, and the launch of NH and NH Collection in the Maldives—where he curated one-of-a-kind guest experiences while driving exceptional commercial results.
At Koh Yao Yai, Stuart will combine his visionary leadership with the resort’s unique setting: a kilometre of private beach, all-suite-and-pool-villa accommodations, and signature experiences from vintage sidecar journeys to private yacht island hopping and immersive wellness escapes.
“Anantara Koh Yao Yai presents such an exciting opportunity, with its unrivalled setting and so much to experience in the waters that surround,” said Stuart. “I look forward to working with the team to create even more unforgettable journeys for our guests.”
Minor International CEO Dillip Rajakarier added: “Stuart’s rare blend of hospitality intuition and sales acumen is exactly what Anantara Koh Yao Yai needs to shine on the global stage.”
August 15 2025
Swire Hotels Announces Senior Leadership Appointments to Drive Growth and Innovation
Swire Hotels has announced three senior management appointments, highlighting its commitment to nurturing talent from within and supporting the group’s expanding portfolio.
Mark Passmore has been promoted to Head of Operations, overseeing The House Collective, EAST, and Headland Hotel across Asia. A long-time leader with the group, he has played key roles in major openings, including The Temple House and The Middle House, and most recently served as Director of Operations for Chinese Mainland.
Kristina Snaith-Lense becomes General Manager of the upcoming House in Shenzhen, slated to open in 2027—the brand’s first new property in nine years. She will also lead wellness initiatives for the group, building on her success at The Upper House, which achieved global accolades under her leadership.
Simon McHendry steps in as General Manager of The Upper House, tasked with strengthening its international profile and guiding sales and revenue strategies across Swire Hotels. He previously led EAST Beijing and The Temple House, where Mi Xun Teahouse earned a MICHELIN Star, and most recently served as Head of Development & Projects.
“These leaders have each shaped the success of The House Collective and embody our values of creativity, excellence, and talent development,” said Dean Winter, Managing Director of Swire Hotels.
August 15 2025
Mandarin Oriental, Jakarta Appoints Christian Wildhaber as General Manager
Mandarin Oriental, Jakarta has named Christian Wildhaber as General Manager, effective August 2025. With over 20 years of global luxury hospitality experience, Christian joins from Mandarin Oriental Palace, Luzern, where he led the hotel’s transformation into one of Switzerland’s premier luxury destinations.
Beginning his career in the culinary arts, Christian progressed through executive chef roles into senior leadership across food and beverage, rooms division, and hotel operations. His career spans major cities in Asia-Pacific, including Hong Kong, Sydney, Shenzhen, and Guangzhou, with expertise in both pre-opening and post-opening operations.
A native of Vevey, Switzerland, Christian is fluent in French, English, and German. He has deep professional and personal ties to Indonesia, having previously worked in Jakarta and Bali, and maintaining strong family connections in the country.
“It is a true honour to join Mandarin Oriental, Jakarta,” said Christian. “Indonesia holds a very special place in my life, and I look forward to working with the team to deliver the legendary service and passionate hospitality that define the Mandarin Oriental experience.”
Christian’s operational expertise, collaborative leadership, and appreciation for local culture are set to further reinforce Mandarin Oriental, Jakarta’s position as one of the city’s most sought-after luxury destinations.
August 12 2025
Anantara Mina Ras Al Khaimah Resort appoints Indri Halina as Director of Marketing
Anantara Mina Ras Al Khaimah Resort has named Indri Halina as its new Director of Marketing. With over a decade of experience shaping luxury brand narratives for leading names including Raffles, Sofitel, The St. Regis, Address Hotels and Armani Dubai, as well as in private aviation, Halina brings strategic insight and creative vision to the role.
She has launched flagship properties, led award-winning campaigns, and forged partnerships with top global fashion, beauty, and lifestyle brands. At Anantara Mina Ras Al Khaimah, she will lead marketing and communications to enhance global visibility, engage luxury travellers, and drive brand growth.
General Manager Ramsey Saarany praised Halina’s “modern, thoughtful approach to luxury marketing” and her ability to combine creative energy with strategic focus.
August 11 2025
Marriott International Has Promoted Alfonso Orona to Area General Manager
Marriott International has appointed Alfonso Orona as Area General Manager, effective August 1, 2025, overseeing The Ritz-Carlton, Beijing, The Ritz-Carlton, Suzhou, and the upcoming Marriott Bonvoy Residences.
With nearly 30 years in hospitality, including 15 with The Ritz-Carlton, Orona has held leadership roles in China, Spain, Oman, and Saudi Arabia. As General Manager of The Ritz-Carlton, Beijing for the past four years, he delivered sustained revenue growth, top LQA and BSA rankings, and over 30 international awards, while elevating the hotel’s profile through innovative cultural and culinary collaborations.
Recognized with multiple “General Manager of the Year” honours, Orona aims to further strengthen the brand’s luxury leadership in Greater China.
Also read My Interview with General Manager Ritz-Carlton, Beijing
August 9 2025
Shangri-La Singapore Has Appointed Yusuf Yaran as Resident Manager
Shangri-La Singapore is pleased to announce the appointment of Yusuf Yaran as Resident Manager of its flagship property. Bringing over 20 years of international hospitality experience across multiple countries, Yaran is recognised for his operational expertise, leadership in food and beverage management, and proven track record in driving guest satisfaction and business results.
Yaran joins from Shangri-La’s Tanjung Aru Resort & Spa in Kota Kinabalu, where he led operations for over 700 colleagues, introduced the award-winning Green Fine Borneo Cuisine concept, and secured the state’s first Green Hotel Award. Since joining Shangri-La in 2006, he has held leadership roles in Kuala Lumpur, Jakarta, Shanghai, Manila, and Singapore.
In his new role, Yaran will oversee daily operations across the hotel’s three distinctive wings, dining concepts, banquet facilities, Shangri-La Apartments, and Shangri-La Residences, leading a team of over 1,000 colleagues to uphold the property’s distinguished reputation for luxury and innovation.
The appointment reflects Shangri-La Singapore’s commitment to visionary leadership and delivering world-class hospitality for both business and leisure travellers.
August 8 2025
The Sukhothai Bangkok Welcomes Richard Deutl as New General Manager
With more than 25 years of global hospitality leadership, the Austrian national has helmed senior roles at leading international brands across Europe and Asia. Known for combining strategic vision with hands-on execution, Deutl has successfully overseen complex operations, major renovations, and landmark openings—consistently delivering exceptional guest experiences and strong business results.
He now takes the helm at The Sukhothai Bangkok with a clear mission: to preserve its timeless elegance while steering the hotel toward a dynamic future.
August 6 2025
Raffles Jeddah Has Appointed Fredrik Blomqvist as General Manager
Raffles Hotels & Resorts has appointed Fredrik Blomqvist as general manager of Raffles Jeddah, ahead of the property’s anticipated opening in the fourth quarter of 2025.
Located on Jeddah’s Corniche, the hotel aims to become part of the city’s expanding hospitality landscape, with a focus on luxury accommodation, branded residences and Red Sea views.
With more than 25 years in international hospitality, Blomqvist has held leadership roles across the Middle East, Europe, Asia and the United States. His previous tenure includes 16 years with Four Seasons Hotels and Resorts, where he was involved in launching and repositioning properties in markets including Bengaluru, Shanghai and Philadelphia.
He has also worked in operational roles in Dublin, Guangzhou, Chiang Mai, Jakarta and Madrid. In his most recent role, Blomqvist led the launch of Six Senses Southern Dunes, part of Red Sea Global’s development in Saudi Arabia. The resort received LEED Platinum certification and received global accolades. The property also reported 30 percent female workforce participation during his tenure.
Blomqvist’s expertise in the Saudi Arabian market, including sustainability certifications, workforce diversity goals, and international acclaim, positions him uniquely to bring Raffles Jeddah’s vision to life and establish it as a benchmark for luxury and excellence in the region.
August 6 2025
Virtuoso announced the appointment of Angeles Yugdar as its new general manager in Latin America and the Caribbean
A seasoned industry leader with more than 25 years of experience in the global luxury travel space, Yugdar steps into the role following Bea Sajon’s transition to general manager for Continental Europe.
Yugdar brings a unique dual perspective to the position, having held senior roles on both the supplier and agency sides of the business. Her deep knowledge of the Latin American market, coupled with her ability to navigate the complexities of a multi-country region, positions her well for success.
Her career highlights include executive leadership at HRG Latin America, where she led marketing, branding and business development strategies, as well as serving as senior vice president of international markets at Travel Leaders Group. Most recently, she oversaw global expansion at Spotnana, a next-generation travel platform offering air, hotel, rail and auto content.
Yugdar’s appointment reinforces Virtuoso’s more than 20-year presence in Latin America, where the network includes more than 105-member agency locations across 16 countries. She will leverage her extensive experience in the region to manage teams in São Paulo, Buenos Aires and Mexico City.
Yugdar will lead the business strategy across the region, including member and partner growth and engagement. She will be based in Buenos Aires, Argentina and officially joins Virtuoso on August 6, 2025, reporting to Virtuoso senior vice-president for global operations Michael Londregan.
August 1 2025
Aimbridge Hospitality Announced the Promotion of Allison Handy to Chief Commercial Officer
Aimbridge Hospitality announced the promotion of Allison Handy to Chief Commercial Officer, a key executive role reporting directly to CEO Craig S. Smith.
As Chief Commercial Officer, Handy will continue to lead all Commercial functions across the enterprise, including sales, national sales, revenue management, marketing, and ecommerce.
Handy’s promotion to Chief Commercial Officer underscores Aimbridge’s commitment to internal growth, innovation, and performance-driven leadership. Since joining in 2021, she has shaped a cohesive, enterprise-wide commercial strategy while preserving the entrepreneurial, results-oriented spirit that defines best-in-class performance.
Prior to joining Aimbridge, Handy held senior commercial roles at PRISM Hotels & Resorts and Interstate Hotels & Resorts, leading high-performing teams for over a decade. Known for building scalable systems, unlocking revenue growth, and mentoring talent, she is a respected leader in the hospitality space. She also serves on the HSMAI Americas Board and actively champions initiatives that support rising sales professionals and advocate for women in leadership.
July 31 2025
The St. Regis Singapore announces the appointment of Nick Heath as General Manager
Nick Heath has been appointed General Manager at The St. Regis Singapore, effective 1 July 2025. With an expansive career that spans nearly thirty years, Nick brings a legacy of leadership and innovation to one of Asia’s most celebrated luxury hotels.
Nick joins The St. Regis Singapore from JW Marriott Hotel Singapore South Beach, where he most recently served as General Manager. During his tenure, he led the team in enhancing operational excellence and curating distinctive guest experiences, reinforcing the property’s positioning as a vibrant lifestyle destination in the heart of the city.
Nick’s hospitality journey has taken him across Asia, the Middle East, and the United States, beginning with leadership roles in Hyatt before joining Marriott International in 2007. Since then, Nick has overseen iconic properties including W Seoul – Walkerhill, W Bangkok, Sheraton Grande Doha Resort & Convention Hotel, and The Ritz-Carlton Abu Dhabi, Grand Canal. Across these roles, he has consistently demonstrated a deep understanding of the evolving luxury landscape and an innate ability to cultivate teams that anticipate and exceed the expectations of the modern travel connoisseur.
Known for his strategic vision, collaborative leadership style, and discerning eye for detail, Nick will oversee the ongoing transformation of The St. Regis Singapore, where timeless traditions are celebrated through modern refinements. As the brand’s flagship in Southeast Asia, the hotel has long set the benchmark for bespoke service, residential-style sophistication, and curated experiences in Singapore. Under his stewardship, The St. Regis Singapore will continue to offer distinctive moments that reflect both the soul of the destination, and the spirit of the brand.
July 30 2025
The Peninsula Hotels announces the appointment of Feria Kazemi as Communications Director
The Peninsula Hotels group, an icon of luxury hospitality for nearly a century, has just welcomed a significant new addition: Feria Kazemi, appointed as the Group’s Director of Communications. She joins the global headquarters in Hong Kong following a distinguished career spanning travel, technology, and corporate communications.
Canadian-born Feria Kazemi brings over a decade of experience in international communications to her new role. She previously led reputation and industry relations for Google in the EMEA region from its London office, following senior positions at Tripadvisor and its tours-and-activities subsidiary, Viator. Earlier in her career, she managed media relations for the Government of Ontario before taking charge of Apple’s communications in Canada.
As Director of Communications at The Peninsula Hotels, Kazemi will oversee global campaigns to strengthen brand awareness. Her focus will include earned media, compelling content, and strategic brand partnerships, aimed at showcasing the heritage, exceptional service, and spirit of the iconic luxury brand.
She holds a Master’s degree in International Communication and Development from City University of London and a Bachelor’s degree in Communication and Political Science from the University of Ottawa. Trilingual in English, French, and Farsi, Kazemi brings a valuable global perspective to her role.
Founded in 1866, The Peninsula Hotels is a hallmark of luxury and sophistication. The group is listed on the Hong Kong Stock Exchange and is part of The Hongkong and Shanghai Hotels, Limited, which owns and operates a portfolio of prestigious hotels worldwide, including The Peninsula Paris, Tokyo, New York, London, Bangkok, and Beverly Hills. Beyond hospitality, the group is also active in real estate, retail, private clubs, and leisure services.
July 29 2025
Minor Hotels Appoints Michael Robinson as General Manager of Anantara The Palm Dubai Resort
A seasoned hospitality professional with more than 15 years of global experience, Michael brings a dynamic leadership style shaped by senior roles across the United States, Middle East, and Asia. Recognised for his guest-centric approach and strong operational foresight, he has consistently driven performance while delivering memorable luxury experiences.
Michael joins Anantara The Palm Dubai Resort following a successful tenure within the Minor Hotels portfolio, most recently serving as General Manager at Anantara Riverside Bangkok Resort. Over a period of two and a half years, he led the property through a phase of strategic enhancement, driving measurable gains in guest satisfaction and operational performance. Prior to this, he spent two and a half years at FCC Angkor by Avani in Siem Reap, Cambodia, where he steered the resort through the post-pandemic recovery, overseeing its relaunch and re-establishing its market presence with strong financial and reputational outcomes.
Earlier in his career, Michael held senior positions with Hyatt Hotels, including roles at Grand Hyatt Doha and Park Hyatt Dubai, contributing to his well-rounded global perspective and operational depth.
Michael’s leadership philosophy is grounded in collaboration, cultural fluency and a commitment to excellence. Known for empowering teams through a shared vision, he places strong emphasis on authentic engagement with guests, colleagues and ownership partners alike.
Michael steps into the role as the resort embarks on a significant phase of renovation, with a multi-million-dollar investment currently underway. The planned improvements include upgraded accommodation, a dedicated adults-only area and refreshed dining concepts. These developments are expected to further strengthen the resort’s appeal as a premier luxury destination on Palm Jumeirah.
July 28 2025
Banyan Tree Dubai and Banyan Tree AlUla appoint Laura Christian as Cluster Director of Marketing & Communications
Banyan Tree Dubai and Banyan Tree AlUla announce the appointment of Laura Christian as Cluster Director of Marketing & Communications. In this strategic dual-resort role, Laura will oversee all marketing, brand, and communications activity.
With over 15 years of experience in luxury hospitality and marketing, Christian brings a strong track record of shaping brand narratives and driving performance-led campaigns across Asia and launching high-profile openings in both Dubai and London. Her career spans senior roles with some of the industry’s most respected brands, including The Ned by Soho House & Sydell Group, Habtoor Hospitality and The Mandala Group.
With a business studies degree from the University of Leeds, Christian began her hospitality career in Dubai at Habtoor Hospitality, where she drove corporate-level marketing, PR and brand management across key openings including Al Habtoor City and La Perle. She built internal teams and managed the group’s global presence at ITB and ILTM. She then moved to London in 2016 to head marketing and partnerships for The Ned’s opening, crafting a comprehensive marketing strategy and solidifying the property as one of the key luxury destinations in London. After 6 years of success, Christian moved to Singapore as Group Director of Marketing and Partnerships for The Mandala Group, where she oversaw the marketing, strategic partnerships, and cultural programming across their flagship venues and events in Singapore, as well as ventures in Bali and Japan.
In January 2025, Christian returned to the UAE to take on the role of Director of Marketing and Communications for Banyan Tree Dubai, where she headed the 360-degree marketing and communication strategy both locally and internationally for the property.
In her newly appointed role, Christian will oversee all marketing and communications activities across Banyan Tree Dubai and Banyan Tree AlUla. She will be responsible for strategic leadership, brand positioning and content strategy across the resorts, including their signature Banyan Tree Spas. Her focus will be to amplify Banyan Tree’s continued success in the region while fostering alignment between these two unique destinations, united by the brand’s pillars of sanctuary, wellbeing, and sustainable luxury.
Christian’s appointment reflects Banyan Tree’s commitment to strengthening its leadership in sustainable luxury hospitality in the Middle East and delivering authentic, immersive experiences to its discerning guests.
July 27 2025
Aman Group has appointed Guenter H. Gebhard as managing director for the Asia Pacific region
Aman Group has appointed Guenter H. Gebhard as managing director for the Asia Pacific region.
Based in Bangkok, he is responsible for strategic and operational leadership across the group’s regional portfolio, including oversight of multiple properties and new developments.
His remit includes full P&L accountability, delivery of new projects and the performance of existing properties. He is also tasked with leading service delivery, guest experience and digital transformation, while embedding quality assurance across all touchpoints.
In addition to driving the group’s long-term growth strategy and ensuring alignment with ESG objectives, Gebhard will oversee succession planning and senior leadership development. He represents the brand in investor, partner and government-facing engagements.
He highlights that Aman’s direction in the region is focused on integration with local context and performance-led growth.
Gebhard previously served as regional vice president and general manager at Four Seasons Hotel Riyadh, where he oversaw a multi-phase redevelopment, expanded the F&B portfolio and supported the brand’s regional growth. During his tenure, Four Seasons launched partnerships with international operators, introduced new guest programming and grew local workforce participation.
His appointment comes as Aman continues to grow its presence in Saudi Arabia. Recent announcements include Amansamar in Wadi Safar, which will feature an 80-key hotel and Aman-branded private residences – the group’s first such offering in the Kingdom. Other regional projects include Janu Diriyah, Aman AlUla and Aman Dubai.
Gebhard is a graduate of the Hotel and Tourism Academy in Munich and has held leadership roles with Kempinski, Jumeirah, Kerzner, Mandarin Oriental, Marriott and Four Seasons. He has also studied finance and management at NYU’s Stern School of Business.
July 22 2025
Club Med Has Appointed Stéphane Maquaire as Its New President, CEO
Stéphane Maquaire has been appointed as the new president and chief executive officer of Club Med Holding, succeeding Henri Giscard d’Estaing, the company’s board of directors announced Monday.
Stéphane Maquaire is taking over as Chairman of Club Med after having headed a number of leading companies. A graduate of the École des Ponts et Chaussées, he began his career with Arthur Andersen before working for major retailers such as Unibail-Rodamco, Monoprix and Manor. More recently, he was head of Carrefour in Brazil, a role he held until July 2025.
This multi-dimensional career, combining mass retail, commercial property and retail, testifies to his operational and strategic experience in a variety of sectors.
Maquaire is expected to build on the current strategy while guiding the company to seize new opportunities in a fast-evolving travel and hospitality landscape, the company stated.
In 2015, Chinese conglomerate Fosun completed the acquisition of Club Med.
The Fosun group, owner of Club Med, has confirmed the appointment of Maquaire as Chairman, marking a change of direction in the group’s governance. According to several sources, the decision was taken after several months of internal discussions and reflection on the future direction of the group.
Since the acquisition, Club Med has grown rapidly and now operates over 70 resort villages in approximately 40 countries.
Club Med has also seen significant growth in China. According to Fosun, China became the company’s second-largest source market in 2024, with 310,000 visitors recorded across its 11 resorts in the country.
July 22 2025
Hilton Doha The Pearl has announced the appointment of Kimberley Roberts as its new Director of Marketing & Communications
Kimberley brings two decades of global experience in luxury hospitality, lifestyle, F&B, to the property. Her appointment also marks a return to the Hilton family, where her hospitality career first began in 2006. Kimberley’s international journey has since taken her across major markets including the GCC (Gulf Cooperation Council) , Europe, United Kingdom, United States, Asia Pacific, and Australia. She has held senior marketing and leadership roles with some of the world’s most prestigious hotel group, including Hilton and Marriott International.
Early in her career, Kimberley led global marketing initiatives for Hilton’s luxury resorts in the Maldives, managing regional strategy across several markets including the Middle East. At Marriott International, she was instrumental in launching new luxury resort brands in the Maldives and leading post-COVID brand repositioning across a diverse portfolio of properties.
In 2023, Kimberley expanded her influence into agency life, where she headed an integrated marketing communications team and consulted across a broad range of industries including tourism, aviation, FMCG, finance, and non-profit. Most recently, she played a key role in launching the Mondrian lifestyle brand on Australia’s Gold Coast, overseeing pre-opening campaigns and experiential brand activation.
Known for her creativity, commercial insight, and award-winning campaigns, Kimberley has a proven track record in enhancing brand visibility and delivering innovative guest engagement strategies on a global scale.
July 21 2025
Alma Resort Cam Ranh Names Yen Dang as Director of Sales and Marketing
Yen Dang, a seasoned professional with two decades’ experience working for some of the Vietnamese hospitality landscape’s biggest brands has been appointed Alma Resort Cam Ranh’s director of sales and marketing (DOSM).
The Vietnamese national joins the award-winning 30-hectare beachfront resort on Vietnam’s Cam Ranh peninsula after working as DOSM at Mercure Danang French Village Bana Hills.
Previously, she was DOSM at nearby Movenpick Resort Cam Ranh, the cluster director of sales at Mercure Vung Tau and ibis Styles Vung Tau, the DOSM during the pre-opening of Melia Cam Ranh Bay, and director of sales (wholesales) at Novotel Phu Quoc Resort.
After completing an undergraduate degree in hospitality and tourism management at Ho Chi Minh City’s Van Lang University, she began her hospitality career in 2005 as a sales secretary at MGallery La Veranda Resort and Spa on Phu Quoc Island, steadily rising through the ranks to become the resort’s assistant sales manager. She then moved to Novotel Halong Bay to work as the sales manager before she was promoted to senior sales manager. She assumed the same role with Novotel Saigon Centre and Pullman Danang Beach Resort.
In her new role with Alma, she will oversee sales and marketing strategy and initiatives for the resort’s key segments and will report to Alma’s chief commercial officer Frederic Savoye.
“Yen is a dynamic and creative professional with a wealth of experience with many leading international hotels from Vietnam’s south to north,” said Alma’s managing director Herbert Laubichler-Pichler. “Her savvy in leading teams, drawing out each member’s strengths, to not only hit but exceed budget places her in excellent stead with our Alma family.”
July 18 2025
Capella Hotel Group has engaged former Six Senses CEO Neil Jacobs as Senior Strategic Advisor
Capella Hotel Group appoints Neil Jacobs to provide counsel as the group continues its growth trajectory.
Jacobs will advise the group during a period of significant expansion and industry recognition. The company has grown from four properties in 2020 to ten Capella and Patina destinations today, with Capella Hotels and Resorts earning recognition as the #1 Hotel Brand in the World by Travel + Leisure for three consecutive years (2023 to 2025).
Jacobs will bring his extensive hospitality experience to offer strategic insights for the brand’s direction. He will focus on strengthening the brand’s key differentiators, ensuring they remain authentic and relevant as the industry evolves, with guest experience as the core focus.
This year marked the opening of Capella Taipei, Capella Hotel Group’s first Taiwan property, featuring interior design by André Fu inspired by the surrounding Songshan district. In May, Patina Osaka introduced the Patina brand to Japan with design inspired by Osaka Castle and celebrating its official debut with an opening party on 11 July. Capella Galaxy Macau, located within the integrated resort complex, is scheduled to open later this year.
The expansion continues with Capella Kyoto planned for 2026, situated in the historic Miyagawa-chō district. In 2027, Capella Florence will mark the brand’s European debut.
Also read Capella Florence To Make The Group’s European Debut in Heart of Florence
July 16 2025
Accor Plus announces Emilie Couton as new CEO
Accor Plus announced the appointment of Emilie Couton as its new Chief Executive Officer. She steps into the role with more than 24 years of experience working with Accor and its subsidiary, D-EDGE Hospitality Solutions, across Europe and the Asia Pacific region.
Emilie has spent more than two decades based in Thailand and Singapore, working in markets throughout the region. She brings a profound understanding of the industry, a keen awareness and appreciation of cultural nuances, and a passion for innovation and growth. Emilie is also a respected industry voice and a regular speaker at travel, hospitality and technology conferences across Asia Pacific.
During her tenure at Accor, she has held several senior roles across loyalty, digital marketing, distribution and commercial B2B. Her contributions have played a key role in the group’s significant growth in Asia Pacific, where the network scaled from 250 to 1,200 hotels across 38 brands, consistently delivering above-market performance. Most recently, she served as Managing Director, Asia Pacific, at D-EDGE, a distribution, technology and digital marketing platform for the hotel industry. She credits these diverse experiences as shaping her unique perspective on the travel loyalty subscription model.
Emilie joins Accor Plus at an exciting time. In the past year, Accor Plus celebrated a milestone of 30 years delivering an innovative travel subscription programme for more than 450,000 members across the Asia Pacific region. In 2024, members enjoyed over 3.1 million hotel nights, redeemed one billion ALL Accor Reward points, and accessed more than 2,300 exclusive offers for unforgettable stays and experiences.
July 15 2025
Marriott International announces the appointment of Cristiano Rinaldi as Chief of Lodging Product & Services Officer for the Asia Pacific excluding China (APEC) region
This new role is central to Marriott’s commitment to accelerate innovation, unify service and functional excellence, and elevate the guest experience across its growing portfolio.
Cristiano’s appointment represents a milestone for Marriott’s APEC organization, coinciding with the introduction of the Lodging Product & Services structure. The integrated team, comprising Operations, Brand and Global Design, will serve as a unified function that drives operational excellence, enhances service delivery, and fosters innovation across Marriott’s portfolio of over 635 operating properties spanning 25 brands in 22 countries and territories in the region.
Cristiano brings to this role over two decades of experience with Marriott and within the luxury hospitality sector globally. Beginning his career at The Ritz-Carlton Doha in 2001, he has held numerous key leadership positions across Asia Pacific and beyond. His career highlights include serving as Area Director of Operations, Asia Pacific, overseeing luxury operations for The Ritz-Carlton, Bulgari, and EDITION brands; leading multiple high-profile pre-openings such as the EDITION Bangkok and Tokyo EDITION properties; and most recently, holding executive leadership roles with Capella Hotel Group where he successfully expanded its luxury hotel portfolio.
Having played a key role in the successful launch of over 40 luxury hotels with globally recognized brands including Ritz-Carlton, Bulgari Hotels & Resorts, EDITION, One&Only, Capella, and Patina, Cristiano brings a unique blend of operational expertise, innovative vision, and strategic insight. His proven ability to lead transformative initiatives and inspire teams aligns seamlessly with Marriott’s commitment to delivering exceptional guest experiences.
In his new role, Cristiano will be based at Marriott’s APEC regional headquarters in Singapore, where he will be instrumental in advancing the company’s sustained growth, and market leadership
July 10 2025
Langham Hospitality has named Nick Downing as General Manager of The Langham, Custom House, Bangkok
The appointment is the first of a series of key hires the Group is making ahead of the riverside retreat’s opening in late 2026.
Downing brings more than three decades of luxury hospitality experience from across Southeast Asia, Australia and the Indian Ocean, and is widely recognised for his track record of shaping new luxury hotels into standout destinations for the world’s most discerning travellers.
He most recently served as General Manager of The Siam in Bangkok, leading the independent urban resort to international acclaim – including a coveted place on the World’s 50 Best Hotels list and a Michelin three-key distinction.
His previous leadership roles span both corporate and on-property positions, including posts at Minor Hotel Group, where he managed a cluster of 12 hotels; W Retreat Koh Samui, which he successfully repositioned; and Per Aquum Hotels & Resorts, where he steered key development projects and the seamless opening of the renowned Huvafen Fushi resort.
Downing reports to Sherona Shng, LHG’s Regional Vice President – Operations, Asia.
Located in Bangkok’s Bang Rak District, The Langham, Custom House, Bangkok is being developed by Rabbit Holdings, a subsidiary of BTS Group. The 78-key hotel will occupy a striking site along the Chao Phraya River and incorporate the city’s historic Custom House building, an architectural treasure that is being meticulously restored as part of the project.
Signature features at the property will include an outpost of The Langham, Hong Kong’s three-Michelin-star Cantonese restaurant, T’ang Court, a unique destination bar and an outlet dedicated to serving world-class pastry creations. Together, these elements will set a new benchmark for luxury hospitality in Bangkok, blending heritage and modernity in one of the city’s most iconic locations.
July 9 2025
Hamdan bin Mohammed Appoints New CEO’s at the Dubai Land Department
In his capacity as the Chairman of The Executive Council of Dubai, His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister, and Minister of Defence, has issued Executive Council Resolution No. (48) of 2025 appointing Majid Saqr Abdullah Al Marri as the CEO of the Real Estate Registration Sector at the Dubai Land Department.
His Highness also issued Executive Council Resolution No. (49) of 2025 appointing Majida Ali Rashid as the CEO of the Real Estate Development Sector at the Dubai Land Department.
The two Resolutions are effective from their date of issuance and will be published in the Official Gazette.
Credit Breaking Travel News
July 9 2025
Waldorf Astoria Maldives Ithaafushi has appointed Gerrit Chng-Lüchau as its new Commercial Director
The appointment is a strategic move that reinforces the resort’s commitment to curating transformative experiences for today’s discerning luxury travelers.
Known for its unrivaled service and exceptional setting across a 3.5-kilometer stretch in the South Malé Atoll, Waldorf Astoria Maldives Ithaafushi—including the ultra-exclusive Ithaafushi – The Private Island—is poised to deepen its leadership in the luxury travel space. Chng-Lüchau’s appointment comes at a pivotal time as the resort evolves to meet increasing demand for bespoke, experience-led stays that go beyond conventional luxury.
Chng-Lüchau brings over two decades of experience driving commercial growth for prestigious properties across Europe and Asia. Most recently, he led the successful repositioning of The Chedi Andermatt in Switzerland, elevating it to Falstaff’s ‘Best Hotel in Switzerland’. His entrepreneurial mindset and results-driven leadership have consistently propelled commercial teams to deliver outstanding performance. Known for his adaptive coaching style and ability to foster talent, he is highly regarded for cultivating high-performing, collaborative teams.
Chng-Lüchau has already spearheaded a new wave of brand partnerships and immersive guest experiences, including with Hedley Studio and Ferrari, reflecting his strength in building meaningful, experiential partnerships that align with the values of the Waldorf Astoria brand.
July 5 2025
Louvre Hotels Group Appoints Eduardo Bosch as Chief Executive Officer (CEO)
Louvre Hotels Group announces the appointment of Eduardo Bosch as Group CEO, adding to his current role as Chief Operating Officer.
Federico J. González will stay as Board member of Groupe du Louvre and as such, he will supervise and monitor the delivery and future progress of the 5-year plan by seeking alignment with the different key stakeholders.
This appointment is part of the ongoing rollout and execution of the Louvre Hotels Group’s 5-year strategic plan launched in December 2023. With over 20 years of experience in the international tourism industry, Eduardo Bosch will ensure the effective implementation of the strategic plan, particularly in key areas such as repositioning, revenue optimization, systems implementation, and operational profitability and excellence.
June 18 2025
Four Seasons Hotel Tianjin Welcomes Chinese Executive Chef Miao Fan
Four Seasons Hotel Tianjin announces the appointment of Miao Fan as Chinese Executive Chef. With his arrival, Jin House — the hotel’s Black Pearl-awarded Chinese restaurant — embarks on a new journey of Cantonese elegance and culinary creativity.
Chef Miao was trained under the renowned Hong Kong master Chef Ye Wen Chian and followed him for more than a decade, mastering the finesse and depth of traditional Cantonese cuisine. His culinary journey began in Shanghai and extended to Beijing, Sanya, Xiamen, and Shenzhen, affording him a rich and diverse culinary pedigree. Known for his philosophy of “preserving tradition while embracing innovation with consistency,” Chef Miao is recognized for his keen sense of flavour balance and the discipline he developed during his early military service.
One of his standout creations is the Spicy Curry Cod Roll, an evolution of his mentor’s Singapore-style spicy curry prawns. Due to the limited availability of fresh curry leaves in northern China, he developed a method of drying and powdering them — capturing their aromatic complexity and enriching the dish with bold, concentrated flavour.
Chef Miao’s meticulous approach to ingredients and technique has earned him accolades, including appearances on culinary programs such as Home For Dinner and The Honorable Chef.
Outside the kitchen, Chef Miao is a keen photographer and nature enthusiast. He often explores mountains, forests, and coastlines in search of regional ingredients — drawing inspiration from the land to ignite his culinary imagination.
June 16 2025
WATG and Wimberly Interiors welcome Molly O’Keefe to the Senior Leadership team
Bringing decades of experience and recognized as a respected figure in the hospitality design industry, Molly has been appointed Associate Principal and Senior Director of Client Services. She will lead strategic growth efforts and strengthen client relationships across the Americas.
With extensive global experience, she has worked on hotel and resort projects throughout North and South America, the Caribbean, and Asia-Pacific, partnering with many of the industry’s leading brands, owners, developers, and operators.
Molly works at the intersection of design, brand, and business strategy, collaborating with clients to uncover value through creative, design-led solutions. Her global perspective and deep understanding of the hospitality industry make her a trusted advisor across a range of market segments and brand categories, from lifestyle to luxury.
A member of the International Society of Hospitality Consultants (ISHC), known for its global industry expertise, she is also a frequent speaker and recognized thought leader in the hospitality sector.
WATG
June 14 2025
Hilton announced Christian Charnaux will return to the company as Executive Vice President and Chief Development Officer
Charnaux joins from Inspire Brands – the restaurant company that owns Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC – where he served as Chief Growth Officer since its founding in 2018. Charnaux will start on July 1, 2025, reporting to Christopher J. Nassetta, president and CEO of Hilton, as a part of Hilton’s executive committee. Kevin Jacobs will continue in the role of Chief Financial Officer.
“We are delighted to be welcoming Christian back to Hilton and grateful to Kevin for his tremendous leadership during this period,” said Nassetta. “Christian is joining at a time of incredible momentum for our business and will play a critical role in helping us accelerate our global growth agenda. With his experience and focus, we will continue building on our network effect – giving more guests even more places to stay for every stay occasion.” Christopher J. Nassetta, president and CEO of Hilton
Previously at Hilton, Charnaux served in several brand management, commercial, and finance positions, including leading Hilton’s Investor Relations efforts. Prior to Hilton and Inspire Brands, Charnaux was with the Boston Consulting Group where he focused on the travel and consumer product sectors. He also worked for J.P. Morgan in the Technology Coverage and Mergers & Acquisition groups. Charnaux is an alumnus of the University of North Carolina at Chapel Hill, where he was a Morehead-Cain Scholar, and later received an MBA from Harvard Business School. He currently serves on the boards of ARCOP, National DCP, as Vice Chair of Georgia’s Partnership for Inclusive Innovation and on the University of North Carolina Board of Visitors.
June 13 2025
Alma Resort Cam Ranh Welcomes Frederic Savoye as Chief Commercial Officer
A seasoned hospitality professional with more than two decades’ experience working for some of the industry’s biggest names in the Middle East, Europe, Asia and the United States, has been appointed chief commercial officer at Alma Resort Cam Ranh.
French national Frederic Savoye joins the award-winning 30-hectare beachfront resort on Vietnam’s Cam Ranh peninsula after working in the Middle East as vice president of sales and marketing for Fairmont Raffles Hotels International in the Middle East, Africa and India, and Hilton Worldwide’s regional commercial director for both Western and Southern Europe as well as Eastern Europe, Russia and Turkey.
He was Kempinski Hotels’ country director of sales and marketing for Egypt, and Sofitel Luxury Hotels’ vice president of sales, pricing, distribution and revenue for Northern, Central and Eastern Europe.
Savoye studied an undergraduate degree in economy and management sciences and a master’s degree in finance, marketing and management sciences with the University of Paris in the mid to late 90s. During the noughties, he was the Sofitel Bucharest World Trade Center’s room division director before progressing to director of sales and marketing roles at Novotel New York Times Square and for AccorHotels in the Czech Republic.
In his new role with Alma, he will head Alma’s Commercial Division, overseeing sales, marketing and reservations.
“With a strong background in commercial, operations, and asset management, Frederic brings profound global experience in hospitality and leisure management with prestigious organisations to the table,” said Alma’s managing director Herbert Laubichler-Pichler. “We look forward to his strategic yet creative approach to overseeing our Commercial Division and building upon Alma’s many achievements since its December 2019 debut.”
June 10 2025
Grenada Tourism Authority Appoints Stacey Liburd as New Chief Executive Officer
The Grenada Tourism Authority (GTA) is pleased to announce the appointment of Stacey A. Liburd as its new Chief Executive Officer, effective June 15th 2025. A highly regarded tourism professional with more than 15 years of experience in destination marketing, stakeholder engagement and tourism development, Mrs Liburd brings a strong record of leadership, innovation, and regional expertise to the role.
Prior to her appointment, Liburd served as Director of Tourism at the Anguilla Tourist Board, where she led award-winning marketing campaigns, expanded international airlift and championed sustainable tourism growth. Her career spans strategic market expansion, brand positioning, aviation partnerships and the execution of large-scale events across prestigious platforms including Virtuoso Travel Week, ILTM Cannes and IMEX Americas.
She has also held senior sales and marketing roles in the private hospitality sector, where she successfully launched luxury property campaigns and established key partnerships with global travel consortia.
Chairman of the Grenada Tourism Authority, Randall Dolland, welcomed Liburd’s appointment, noting, “Stacey Liburd brings a wealth of knowledge and a strategic mindset that is essential to the continued growth and evolution of Grenada’s tourism industry. Her regional leadership experience and marketing expertise align perfectly with our goals of strengthening destination visibility, forging impactful partnerships, and enhancing the visitor experience.”
Minister for Tourism, the Creative Economy and Culture, Honourable Adrian Thomas, added “We are excited to welcome Mrs Liburd to Grenada. Her accomplishments within the tourism sector speak for themselves, and we believe her leadership will guide our industry into its next phase of innovation, sustainability, and inclusive growth. We also extend heartfelt thanks to Ms Petra Roach for her exceptional contribution during her tenure, which has elevated Grenada’s global profile, increased airlift and visitor numbers and inspired confidence in our tourism future.”
Petra Roach will now transition to a senior leadership role in the private sector with Wyndham Hotels & Resorts.
Commenting on her new appointment, Mrs Liburd stated, “I am deeply honoured to accept the role of Chief Executive Officer of the Grenada Tourism Authority. I thank the Minister of Tourism and the Board for their confidence in me. I would also like to sincerely thank Ms Petra Roach for her outstanding leadership and unwavering commitment to Grenada’s tourism sector. She has laid a strong and meaningful foundation, and I am deeply grateful for the legacy she leaves and the example she has set. Grenada, Carriacou, and Petite Martinique are destinations of extraordinary beauty, culture, and potential. I look forward to working closely with our industry partners to further elevate our brand, strengthen our presence in key markets, and ensure that tourism continues to bring meaningful, sustainable benefits to our people.”
June 10 2025
Radisson Blu Plaza Hotel, Bangkok Appoints Björn-Henning Buth as General Manager
Radisson Blu Plaza Hotel, Bangkok is pleased to announce the appointment of Björn-Henning Buth as the hotel’s new General Manager. Bringing over two decades of hospitality leadership across key destinations, he now spearheads the hotel’s continued drive for excellence in the heart of Bangkok.
Björn brings over 20 years of leadership experience across Thailand, the Philippines, Indonesia, and China, including 15 years as a General Manager within Radisson Hotel Group (RHG). Known for his hands-on managerial style, he focuses on operational excellence, business growth, and delivering standout guest experiences. He also graduated from Les Roches, Switzerland, with a Diploma in Hotel Management, and now leads Radisson Blu Plaza Hotel, Bangkok’s ongoing commitment to excellence in the heart of the city.
June 9 2025
The Howard Plaza Hotel Taipei Has Appointed David Campbell As New General Manager
The Howard Plaza Hotel Taipei has officially announced the appointment of David Campbell, a Canadian hotelier with extensive international management experience, as its new General Manager, effective immediately.
Campbell is also the first official appointee from Marriott International to be assigned to the future Howard Taipei, Autograph Collection. His arrival marks a significant milestone in the hotel’s brand transformation and signals a new chapter in its journey toward internationalization.
With over 27 years of global hospitality experience, Campbell has held leadership roles across seven countries, including the United States, Hong Kong, Beijing, Shanghai, and Thailand. He began his career in the culinary field, entering the hotel industry at just 20 years old. Over the years, he has served as Executive Chef for Hyatt, held senior leadership positions within Marriott International, and gained more than two decades of experience managing international hotel brands.
Notable achievements in his career include leading a three-year full renovation of the 441-room JW Marriott Hotel Bangkok, and successfully completing the brand transformation of the 634-room JW Marriott Hotel Singapore South Beach in just three months.
Now, for the first time, Campbell has chosen to relocate with his family and settle in Taiwan, where he will lead The Howard Plaza Hotel Taipei into a new era.
台北福華大飯店宣布金培忠先生（Mr. David Campbell）即日起出任總經理
台北福華大飯店正式宣布，來自加拿大、擁有豐富國際酒店管理經驗的金培忠先生（Mr. David Campbell）自即日起出任總經理。
金培忠先生亦是萬豪國際集團首位總部正式派任至未來台北福華大飯店，傲途格精選（The Howard Taipei, Autograph Collection）酒店的第一位成員，這不僅代表品牌轉型的重大里程碑，也預示台北福華邁向國際化的新格局。
金培忠先生擁有超過27年的國際酒店管理經驗，足跡遍及美國、香港、北京、上海、泰國等七個國家。他的職涯始於餐飲領域，20歲便進入酒店產業，歷任凱悅集團（Hyatt）行政總主廚、萬豪集團（Marriott）多個高階管理職位及駐店總經理，累積超過20年國際品牌經營經驗。其卓越事蹟包括領導曼谷JW萬豪酒店441間客房三年期全面翻修；以及主導新加坡南海灘JW萬豪酒店634間客房於三個月內完成品牌轉型。
金培忠先生育有兩名孩子，更首次決定與家人長期定居台灣。
June 9 2025
Four Seasons Hotel Toronto Announces New Hotel Manager and Director of Food and Beverage
Four Seasons Hotel Toronto announces the appointments of Kristi Grotsch as Hotel Manager and Dario Mazzoli as Director of Food and Beverage, adding two key leadership roles to the flagship property’s dynamic senior management team.
Kristi joined Four Seasons in 2022 as Director of Food and Beverage at Four Seasons Hotel Toronto, bringing more than 16 years of experience in luxury hospitality. Prior to Four Seasons, she held leadership roles in food and beverage and quality improvement at several luxury hotels, providing strategic oversight across various operational departments. Kristi has also served in a learning and development role in Dubai, overseeing 15 hotels across 10 countries in the Americas, Middle East, Europe and India, later returning to Toronto to focus on operational service excellence for the Americas. Known for her passion and drive, Kristi consistently elevates team performance and guest experience – values that align with Four Seasons commitment to excellence.
A new member of the Four Seasons family, Director of Food and Beverage Dario Mazzoli has more than 18 years of experience within the hospitality industry. Dario brings an impressive background in culinary and beverage management, having worked with some of the most prestigious brands in the industry including one of London’s most iconic members’ clubs known, for its exceptional dining and vibrant nightlife. With extensive experience across global markets including the United Kingdom, China, Brazil, Germany, Greece, Hong Kong, India and Morocco, Dario embraces diverse cultural influences that shape his leadership style and inspire innovation in hospitality. His passion for the industry will strengthen the culinary offerings at Four Seasons Hotel Toronto, elevating the overall dining experience to new heights.
“We are thrilled to announce the promotion of Kristi Grotsch and welcome Dario Mazzoli to our leadership team. Their combined wealth of expertise and dedication will undoubtedly enhance all aspects of the guest experience as they oversee and mentor their respective departments,” says General Manager Patrick Pollak. “As the global flagship property, we strive to provide unparalleled service and memorable experiences, and these appointments reaffirm our commitment to upholding these values.”
Four Seasons Hotel Toronto continues to set the standard for luxury hospitality as a Forbes Five-Star Hotel and the only Forbes Five-Star Spa in the city, offering world-class amenities, impeccable service and exquisite dining options.
June 7 2025
Airbnb Has Announced Two Senior Appointments
- Rebecca Van Dyck will join the company as Chief Marketing Officer. Becca, a veteran of Meta, Apple and Wieden + Kennedy, began consulting for Airbnb earlier this year. As Chief Marketing Officer, she will lead Airbnb’s Marketing, Research, and Creative teams. Becca and her team will be embedded in product development from the start, helping shape the work from the ground-up. She will report to Hiroki Asai.
- To better reflect his work overseeing much of the end-to-end experience for guests and hosts, Hiroki Asai, Global Head of Marketing since 2020, is being named Chief Experience Officer. In this role, Hiroki will continue to oversee the Marketing, Design, Product, and Community teams, and immerse more deeply into Airbnb’s product roadmap.
In an email to employees earlier, Airbnb co-founder and CEO Brian Chesky shared the following, in part:
On Becca Van Dyck: “I’ve actually been trying to get Becca to join Airbnb since I first met her in 2012. This 13-year journey has been the longest recruiting process of my career. We’re in the midst of a major transformation as a company—Airbnb is now more than a place to stay. As we launch two new businesses, we need people around the world to understand this shift, and Becca brings exactly the kind of leadership we need for this moment.”
On Hiroki Asai: “With Becca joining, Hiroki will have the space to go even deeper on our roadmap. Hiroki’s role is to look out for our hosts and guests and their experience. It’s what he’s been doing for the last few years, but this change will give him more space to formally focus on it. Hiroki has been behind so much of Airbnb’s evolution as a company, and he’ll bring that same thoughtfulness to our company’s next chapter.”
Prior to Airbnb, Becca has over 30 years of experience in marketing and has worked with a number of iconic brands. Her previous roles include Chief Operating Officer at Meta Reality Labs, Chief Marketing Officer for AR/VR at Meta, senior director of marketing at Apple and Global Account Director at Wieden + Kennedy working with Nike.
June 5 2025
The Ritz-Carlton Maldives, Fari Islands Welcomes Oscar Postma as New GM
The Ritz-Carlton Maldives, Fari Islands is pleased to announce Oscar Postma as the newly appointed General Manager for the property. With more than 25 years of global experience in luxury hospitality and corporate leadership across Asia, Europe, and the United States, Oscar brings a wealth of operational expertise, strategic insight, and a passion for delivering exceptional guest experiences.
A dynamic leader known for driving performance through innovation and collaboration, Oscar has a distinguished career managing world-renowned properties and guiding them through pivotal transitions, renovations, and brand transformations. Most recently, Oscar served as Cluster Operations General Manager for Conrad Singapore Orchard and Conrad Centennial Singapore, where he oversaw strategic operations for both hotels. Prior to this, Oscar held the role of General Manager at Regent Singapore, where he navigated the property through a major brand transition, achieving a record-breaking F&B performance.
Oscar also brings with him a deep familiarity with the Marriott luxury portfolio, having previously served as Executive Assistant Manager, Rooms at both The St. Regis Singapore and The Ritz-Carlton, Millenia Singapore. His return to the Ritz-Carlton brand marks a meaningful homecoming to a legacy of refined service and exceptional hospitality.
In his new role at The Ritz-Carlton Maldives, Fari Islands Oscar will oversee all aspects of the resort’s operations, ensuring the delivery of unparalleled guest experiences that align with The Ritz-Carlton’s renowned luxury standards. He will lead a diverse and passionate team, nurturing a culture rooted in excellence, innovation, and intuitive, personalized service. Oscar brings a proven track record of fostering strong owner partnerships, developing high-performing teams, and enhancing the guest journey through strategic operational leadership.
June 4 2025
Langham Shanghai Xintiandi Announces the Appointment of Jørgen Christensen as its New Managing Director
The Langham Shanghai Xintiandi is delighted to announce the appointment of Jørgen Christensen as its new Managing Director, marking a distinguished return to the iconic property in the heart of Shanghai.
With more than three decades of experience in international luxury hospitality, Christensen brings deep leadership expertise and a profound understanding of The Langham brand. In his new role, he will oversee all aspects of hotel operations, reinforcing the property’s position as a flagship destination within the luxury market and delivering an elevated “Langham Legend” experience that exceeds guest expectations.
Christensen has a long-standing relationship with the Langham Hospitality Group. He first joined the early beginnings of the group in 1996, supporting the early days of development and hotel acquisitions.
After graduating from Tsinghua University Mandarin language program in 2002, he oversaw the Sales & Marketing teams of both the Eaton Hotel and the opening effort of Langham Place Mongkok, Hong Kong (now Cordis Hong Kong).
In 2008, he took on another Sales & Marketing challenge for the opening of Langham Place Beijing and was subsequently seconded to drive the Sales & Marketing of the then newly acquired The Langham Huntington, Pasadena, Los Angeles.
In 2010, he became part of the pre-opening team at The Langham Shanghai, Xintiandi, playing a key role in the successful launch of this celebrated urban landmark. His return to the heart of Shanghai reflects both his strong affinity with the brand and his commitment to continuing its legacy in Shanghai.
Throughout his career, Christensen has worked across multiple continents, including Europe, North America, Asia Pacific and Greater China, building a global perspective and deep insight into the Chinese luxury market. Most recently, he served as Vice President of Operations for Wharf Hotels, overseeing a portfolio of 15 properties under the Niccolo, Marco Polo and Maqo brands. There, helped operational execution and strategic planning to drive excellence, successfully leading openings, renovations and performance improvements across the group’s properties.
Christensen speaks English, German, the Scandinavian languages, as well as Mandarin. A graduate of IHTTI School of Hotel Management in Neuchatel, Switzerland, he holds a Bachelor of Arts degree from Bournemouth University, United Kingdom, and most recently graduated with a master’s in business administration from IE University, Madrid, Spain.
柯跃健先生荣耀回归上海新天地朗廷酒店 就任董事总经理
上海新天地朗廷酒店荣幸宣布，任命柯跃健先生（Jørgen Christensen）担任酒店董事总经理，标志着这位资深酒店人荣耀回归上海核心地段的标志性酒店。
凭借超过30年的国际奢华酒店管理经验、卓越的领导力以及对朗廷品牌的深刻理解，柯先生将全面掌舵酒店运营，进一步巩固其作为品牌旗舰店在奢华地标中的核心地位，并为宾客缔造超越期待的“朗廷传奇”体验。
柯跃健先生与朗廷酒店集团渊源深厚。早在1996年，他便加入集团初创团队，参与早期发展与酒店收购工作。2002年完成清华大学普通话课程后，他先后领导香港逸东酒店销售市场团队，并参与香港旺角朗豪酒店（现称康得思酒店）的开业筹备。2008年，他再度肩负销售市场重任，主导北京朗豪酒店开业，随后借调至美国洛杉矶，负责新收购的朗廷亨廷顿酒店的销售市场工作。2010年，他加入上海新天地朗廷酒店的开业团队，为这一著名城市地标的成功启幕作出了重要贡献。此次重返上海核心地段，既体现了他与品牌的深厚情谊，也彰显了他对传承上海传奇的坚定承诺。
柯先生的职业足迹遍布全球多个市场，横跨欧洲、北美、亚太及大中华区，兼具全球视野与中国奢华市场的深刻洞察。此前，他曾担任九龙仓酒店集团运营副总裁，负责旗下15家尼依格罗（Niccolo）、玛珂酒店（Maqo）及马哥孛罗酒店（Marco Polo）的整体运营管理。在其任期内，他通过卓越的运营执行与战略规划，成功主导多家酒店的开业、翻新及业绩提升工作。
柯跃健先生精通英语、德语、斯堪的纳维亚语及普通话，能够精准把握国际宾客的需求，并与多元文化背景的同事及商业伙伴高效协作。他以将全球奢华服务标准与在地文化融合而著称，曾主导跨大洲、多品牌的奢华酒店开业与品牌焕新项目。
柯跃健先生毕业于瑞士纳沙泰尔酒店管理学院，获英国伯恩茅斯大学文学学士学位，近期更取得西班牙马德里IE大学工商管理硕士学位。多年来，他始终以追求卓越业绩为己任，致力于推动酒店业的可持续发展与精益运营。
June 3 2025
IATA announced that Luis Gallego has assumed his duties as Chair
The International Air Transport Association (IATA) announced that Luis Gallego, CEO of International Airlines Group (IAG), has assumed his duties as Chair of the IATA Board. His one-year term began at the conclusion of the 81st IATA Annual General Meeting in New Delhi, India, on 2 June 2025.
Gallego is the 83rd Chair of the IATA Board on which he has served since 2018. Gallego succeeds IndiGo CEO Pieter Elbers, who will continue to serve on the Board.
“I am honored to be taking up the position of Chair of the IATA Board. The airline industry faces significant challenges—accelerating environmental action, managing geopolitical shifts and supply chain issues, and dealing with concerns over infrastructure capacity and costs. At the same time, the industry has incredible strengths to call on— most of all the quality of the people that strive to make aviation a safe, secure and rewarding experience for millions of travelers every day. IATA has a vital role in harnessing these human and technical resources to deliver leadership and innovation. I look forward to playing my part in steering IATA in its long mission for a strong and successful airline industry,” said Gallego.
Gallego has nearly 30 years of broad experience in the aviation industry. He became IAG’s chief executive in September 2020, joining from Iberia, where he was chairman and chief executive from January 2014. During his tenure at Iberia, he turned the airline around and improved its efficiency, customer service and brand. Before that, Gallego launched Iberia Express, as chief executive from January 2012, making the new Iberia subsidiary one of the most efficient and punctual airlines in Europe.
Gallego joined Iberia Express from Vueling where he was chief operating officer from 2009, when the airline merged with the low-cost carrier Clickair which he co-founded in 2006. He held various posts at Spanish regional airline Air Nostrum between 1997 and 2006.
“I look forward to working with Luis to deliver an agenda of IATA activities that are critical to the current and future success of our member airlines. Luis has a long and deep involvement with the complex issues which are top priorities for our Association—facilitating net zero carbon emissions by 2050, achieving a smart approach to regulation and ensuring a capacity and cost structure that can meet the growing demands for air connectivity. I also want to thank Pieter Elbers for his strong support and leadership over the past year, and in particular for his hosting of a spectacular and invigorating AGM in India,” said Willie Walsh, IATA’s Director General.
IATA announced Roberto Alvo, CEO of LATAM Airlines Group, to serve as Chair of the Board from June 2026, following Gallego’s term.
June 3 2025
Rosewood Hotel Group Appoints New COO and VP Operations EMEAC
Rosewood Hotel Group is delighted to announce the appointment of two new corporate executives.
Anthony Ingham, the Group’s new Chief Operating Officer, will begin his term on September 1, 2025, reporting directly to Sonia Cheng, the Group’s Chief Executive Officer. Anthony brings decades of experience to his new role and will be instrumental in shaping the Group’s operations and strategy to achieve its vision. He will also be responsible for enhancing the guest experience and driving operational and commercial success across all the Group’s properties while leading the global teams across operations, commercial, CRM, retail, wellness, digital and e-commerce.
A seasoned veteran of the luxury and lifestyle hospitality sectors at global hotel groups, including InterContinental, Starwood and Marriott International, Anthony has extensive experience in leading large global portfolios of luxury hotels, specializing in brand strategy, experience design, operational transformation and commercial performance. He was responsible for spearheading the holistic brand transformation of W Hotels following the acquisition by Marriott International and has a decade of experience in shaping the brand proposition, experience and marketing for over 120 Luxury Collection Hotels globally. He will join Rosewood Hotel Group from The Hong Kong Jockey Club, where he led the membership club business, the hospitality operations of two of the world’s leading racecourses, and the Club’s overall brand, marketing and customer experience strategy.
The Group is also welcoming Luca Finardi as Vice President, Operations, Europe, the Middle East, Africa, and Caribbean Atlantic (EMEAC), on June 1, 2025. An accomplished hotelier with over 20 years of experience in luxury hospitality, Luca spent the past decade establishing Mandarin Oriental’s Italian portfolio and was most recently General Manager of Mandarin Oriental Paris and Area Vice President, Operations for France, Italy and Czech Republic.
Luca will report to Anthony and partner closely with Managing Directors of Rosewood’s properties and key internal stakeholders to oversee the operational strategies of the Group’s portfolio and sustain its quality growth in the EMEAC region. Together with the Vice Presidents, Operations for Americas and Asia Pacific, Luca will also play a pivotal role in identifying opportunities for optimization and developing best practices as the Group continues to expand its footprint and solidify its leading position.
May 29 2025
Preferred Travel Group Appoints Philipp Weghmann as Chief Development Officer and as President of Beyond Green
Preferred Travel Group, the family-owned company that operates global travel brands and programs including Preferred Hotels & Resorts, Beyond Green, Historic Hotels of America, Historic Hotels Worldwide, and PTG Consulting, is pleased to announce the appointment of Philipp Weghmann as Chief Development Officer. In this newly created executive position, Weghmann will lead company-wide development initiatives to accelerate strategic growth and innovation. He will also serve as President of Beyond Green, reflecting Preferred’s deepened commitment to expanding the brand’s presence and impact around the world.
In this dual role, Weghmann will oversee the group’s global development efforts, working closely with departmental and regional leadership teams to identify strategic opportunities for brand expansion and portfolio alignment. His leadership will also extend across the company’s IQA (Integrated Quality Assurance) and Alliance Partner programs, ensuring consistency and excellence across services and brands.
A seasoned and visionary hospitality leader, Weghmann brings over 20 years of industry experience and a unique blend of luxury brand expertise and global development acumen. Most recently, he served as Vice President and Global Brand Leader for The Luxury Collection at Marriott International, where he oversaw global brand strategy, marketing, partnerships, guest experience, and brand standards for a portfolio of more than 120 hotels in over 35 countries. During his tenure, the brand achieved significant growth milestones and launched high-profile properties in markets such as Kyoto, Seoul, Vail, Madrid, Istanbul and Munich.
Prior to his tenure at Marriott, Weghmann held several leadership roles at Preferred Travel Group, beginning as Regional Director for the Iberian Peninsula & Mediterranean in 2006. He later served as Area Managing Director for Latin America & the Caribbean and ultimately as Executive Vice President – Europe. His contributions were widely recognized, including being named one of HSMAI Europe’s “Top 20 Extraordinary Minds in Hospitality & Travel” in 2018.
May 28 2025
Raffles Bali Has Appointed Henri Arnulphy as General Manager
Raffles Bali is pleased to announce the appointment of Henri Arnulphy as General Manager. With nearly two decades of international hospitality experience, Henri brings a leadership style defined by sincerity, creativity, and commitment to service excellence.
Born and raised in Mauritius, Henri’s connection to hospitality began early, assisting his parents with running guest houses, restaurants, and tours for visitors to the island. “Speaking and connecting with people visiting our country, even as a child, felt natural to me,” he recalls. “I always enjoyed making sure guests left with their best memories and share it with their friends back home. When I was first hired as a Guest Relation Officer, I envisioned one day managing a resort.”
Since then, Henri has held senior leadership roles at distinctive resorts across the globe, each known for their exceptional settings, refined hospitality, and close relationship with the natural environment — including Jade Mountain in St. Lucia, Constance Moofushi in the Maldives, and Sandy Lane Yacht Club in the Grenadines. Throughout his career, he has overseen award-winning operations, earning recognition from Forbes Travel Guide, AAA, Condé Nast Traveller, and Travel + Leisure. His expertise includes resort transformations, new openings, and initiatives that bring together sustainability and meaningful community engagement — values that closely align with Raffles Bali’s vision of conscious luxury.
Henri first visited Bali in 2015 and still holds fond memories of that experience. “Joining Raffles Bali is not only a personal milestone, but a chance to work closely with the island’s culture and be part of the continuity of the Raffles legacy in the region,” he says. As he leads with authenticity, creativity, and focus, Henri places the highest priority on understanding the needs of his team and guests. “Excellence is about continuous improvement and being creative with even the smallest details,” he adds.
Outside of his professional endeavours, Henri’s life is defined by his curiosity and love for adventure. As an avid traveller and sports enthusiast, he values cultural exploration and community connection, shaped in part by his travel across 67 countries. Henri’s sense of adventure leads him to activities like scuba diving, for which he earned his PADI certification, and participating in marathons. Always looking to push his limits, he also enjoys trying thrilling pursuits such as paragliding and skydiving. These experiences help shape his perspective and approach to his career, allowing him to adapt to new situations and embrace challenges.
With Henri’s vision and commitment, Raffles Bali continues its journey as a sanctuary of well-being, grace, and individually tailored experiences — guided by the enduring legacy of Raffles service.
May 24 2025
Savills Singapore Appoints Cheng Su Chen as Group Managing Director
Savills Singapore strengthens its leadership team with the appointment of Cheng Su Chen as Group Managing Director (Savills Property Management & Facilities Services) and other senior promotions to accelerate operational integration and growth in the Property Management and Facilities Services business.
In her new role, Su Chen will oversee the entire Property Management, Facilities Management, and Facilities Services businesses within Savills Singapore’s portfolio.
As part of this appointment, the firm will establish a new Savills Property and Facilities Management (PM & FM) Board, headed by Su Chen. This board will include newly promoted Senior Managing Director Robin Leow, who will play an instrumental role in assisting Su Chen drive integration as well as leading the FM business both locally and regionally; Winnie Wong, who has also been promoted to Senior Managing Director, remains focused on the growth and development of Savills’ property management business that is now the largest in Singapore; and Ken Lee, who runs the successful cleaning services subsidiary utilising robotics technology and IOT sensors.
Su Chen brings extensive experience in large-scale integrated facilities management (IFM) and facilities services delivery across both public and private sectors. She has played a pivotal role in advancing the building and facilities management industry.
Su Chen has an illustrious career spanning over 40 years, with 24 years in the facilities management and facilities services landscape. Her expertise is in spearheading transformative strategies, driving multi-million-dollar growth, pioneering technology and innovation, and developing excellence across a plethora of asset classes. Her deep knowledge in the evolving facilities management needs of both private and government organisations allowed her to provide effective solutions for them.
Prior to joining Savills, she was the Group Managing Director of another facilities management firm. She played a crucial role in securing high-value and prestigious contracts including Singapore Sports Hub, ITE College West, Ministry of Home Affairs, Ministry of Social and Family Development, Singtel, and Singapore Land Authority.
She has managed regional FM operations in Thailand and China successfully. In her IFM career, she oversaw projects that included building and estate inspections utilising drone technology, implemented integrated IoT-enabled systems for real-time facilities monitoring, and established Remote Operating Command Centre to manage all FM services onto a single digital platform.
Recognised as the Outstanding Female of the Year by Singapore International Facility Management Association (SIFMA) in 2021 and Property Professional of the Year by the Royal Institution of Chartered Surveyors (RICS) in 2019, she also received the Commendation Medal (Pingat Kepujian) awarded on National Day for outstanding public service in real estate management in 2000.
May 24 2025
World Travel & Tourism Council (WTTC) appoints Manfredi Lefebvre as Chair-Elect
The World Travel & Tourism Council (WTTC) is delighted to announce Manfredi Lefebvre, chairman of Heritage Group and co-chair of luxury travel company Abercrombie and Kent, as its Chair-Elect.
Lefebvre, who will take over the position in September, during the global tourism body’s 25th Global Summit in Rome, Italy, has been a Member of WTTC for more than 20 years.
He will follow current Chairman, Greg O’Hara, Founder and Senior Managing Director of Certares Management LLC (“Certares”), who has been in the position since November 2023.
One of the most recognised names in Travel & Tourism, Lefebvre brings with him over four decades of experience in the cruise and leisure industries.
A visionary entrepreneur who transformed Silversea Cruises into a global leader, today, he leads diversified investments through Heritage Group, active across biotechnology, medical technologies, energy transition, real estate, information technology, and premium spirits.
“Serving WTTC and our Members has been a privilege, and I am delighted to be handing the baton to Manfredi, a renowned force in the global Travel & Tourism sector.”
Manfredi Lefebvre said: “As the longest-serving member of the World Travel & Tourism Council, I am filled with elation to be appointed to this esteemed position.”
Julia Simpson, WTTC President & CEO, said: “Firstly I would like to thank Greg for his immense and continuing contribution to WTTC, his unwavering dedication and exceptional leadership during his tenure.
“I am delighted to welcome Manfredi as our new Chairman. A powerhouse in our sector, he brings with him decades of experience, and under his stewardship, I am sure we will achieve unprecedented success in a sector that has been outpacing the global economy for many years.”
May 21 2025
Anantara Siam Bangkok Hotel announces the appointment of Torsten Richter as its new General Manager
With a distinguished career spanning over three decades in luxury hospitality, Torsten brings a wealth of international experience, strategic leadership, and a deep commitment to service excellence to his new role.
Torsten joins Anantara Siam Bangkok from his most recent position as Minor Hotels’ Area General Manager for Malaysia & Indonesia, and General Manager of Anantara Desaru Coast Resort & Villas. His extensive background includes leadership roles at some of the world’s most prestigious hotel brands across Europe, the Middle East, and Asia. His expertise in guest experience, operational efficiency, and brand positioning makes him an ideal leader to steer Anantara Siam Bangkok into a new era of success.
A native of Germany, Torsten began his hospitality career in 1989 with an apprenticeship as a hotel and food and beverage expert at Schlosshotel Bühlerhöhe, one of the leading hotels in the world. After earning a Diploma in Hotel Management, he gained valuable experience at renowned properties, including The MARK Hotel in New York, where he held positions as Maitre d’Hotel and Restaurant Manager. He later joined Starwood’s Leaders Development GM Fast Track program, which led to his first General Manager role at Le Méridien Khao Lak Beach & Spa Resort in Thailand in 2008. Since then, Torsten has held General Manager positions at several prestigious hotels, including The Sarasvati, a Luxury Collection Resort in Bali, The Ritz-Carlton in Berlin, The JAFFA, a Luxury Collection Hotel in Tel Aviv, and SO/Bangkok.
Commenting on his appointment, Torsten stated: “It is an honour to lead Anantara Siam Bangkok Hotel, an iconic property that exemplifies the perfect blend of Thai tradition and modern luxury. I look forward to working with the talented team to elevate our offerings and create exceptional experiences for our guests.”
Mark O’Sullivan, Vice President, F&B and Operations, Asia, commented, “Torsten’s appointment marks an exciting new chapter for Anantara Siam Bangkok. His deep operational expertise, strategic mindset, and passion for excellence make him the perfect fit to lead one of our flagship properties. We are confident that under his leadership, the hotel will continue to set new benchmarks in luxury hospitality and guest experience.”
May 20 2025
Wharf Hotels Announces Three Senior Appointments
Wharf Hotels has announced the appointments of Jürgen Dörr as its Vice President, Operations; Eva Wong as Group Director, Digital Marketing; and Vireo Yeung as Group Director, Global Sales.
Based at Wharf Hotels’ headquarters in Hong Kong, Jürgen, Eva and Vireo will play a crucial role in strengthening foundational support for the group’s owned and managed premium, lifestyle and luxury properties across the Asia-Pacific region, including Greater China, Hong Kong and the Philippines.
“We are thrilled to have three seasoned professionals, whose extensive experience and strategic vision will be invaluable to delivering exceptional results for both owners and guests,” said Thomas Salg, President of Wharf Hotels. “Their contributions will not only enhance our operational excellence and deliver outstanding guest experiences but also support the Group’s growth and ongoing objective of expanding the brands’ reach to a larger audience.”
Jürgen Dörr joins Wharf Hotels from Vinpearl Holding Company, a leading hospitality and resort operator in Vietnam, where as CEO he oversaw 33 hotels, seven amusement parks and five golf courses that generated over USD 400 million annually. His expertise in operations and organisational culture successfully launched new market initiatives and high-impact projects.
An accomplished hotelier with nearly three decades of experience acquired at Regent, Hyatt Hotels, Shangri-La Group and Fullerton Hotels and Resorts, Jürgen will play a pivotal role in leading Wharf Hotels’ Operations, ensuring purpose-led initiatives for Events, Food and Beverage, Rooms, and Technical Services continue driving performance and quality across each key vertical.
Jürgen began his career as an invaluable member of hotel food and beverage divisions in London, Jakarta, Singapore, Kota Kinabalu, Bangkok, and Oman. His role subsequently expanded, assuming General Manager, Area Vice President and Group General Manager assignments — managing multiple hotels and complex operations, spanning continents.
Eva Wong joins Wharf Hotels as Group Director, Digital Marketing having worked in leadership roles at Christian Dior Couture, Ralph Lauren, and prestige beauty brands. She brings a fresh set of strategies and will lead all digital initiatives, ensuring efforts are integrated with relevant business functions to achieve objectives across all group brands, namely Maqo, Niccolo Hotels, and Marco Polo Hotels. In addition, Eva will collaborate across the Commercial and IT departments to enhance existing digital experiences, drive digital growth and optimise consumer journeys from online to offline.
Having started her career as a management trainee developing online marketing campaigns, Eva’s career highlights include, enhancing the digital business through omni-channel initiatives, driving sales through innovative online initiatives, and leading market expansion objectives via digital projects.
Vireo Yeung, a hotelier with over two decades of experience, who started his journey with Wharf Hotels in July 2024 has been promoted to Group Director, Global Sales from his previous position as Regional Director Sales – Hong Kong and Taiwan. In his new capacity, Vireo will lead the Group’s Global Sales Offices and guide the hospitality company’s sales and business strategy in Hong Kong, China, Japan, Singapore, the Americas, U.K. and Europe.
Vireo spent more than a decade with Hyatt Hotels and Miramar International Hotel Management, successfully exceeding revenue goals and enhancing the groups’ hotels positioning in Hong Kong and abroad. His distinguished track record of excellence in various market segments, including MICE, corporate, and travel, further enhances his ability to lead strategically.
May 15 2025
Four Seasons Hotel Kuala Lumpur announces the appointment of Simon Barnett as its General Manager
Arriving from Four Seasons Hotel Bangkok at Chao Phraya, Simon brings more than three decades of global hospitality experience to his new role.
As a veteran hotelier who has spent nearly 15 years with Four Seasons, Simon embodies a rare combination of operational know-how and sales and marketing experience. Starting out in the front office of a five-star hotel in Brisbane, Australia, he honed his skills across various departments, including concierge and reservations, before discovering a strong affinity with sales, where he progressed steadily through the ranks while learning to flex his creative muscles. Working across luxury properties in the Gold Coast (Australia), London and New York, he also had the opportunity to build and lead teams across diverse cultural environments.
In 2011, Simon joined Four Seasons Hotel Sydney as Director of Catering and Conference Services, quickly moving up to Director of Marketing. It was around this time that he felt an increasing pull to return to operations and take on a role that would encompass the Hotel in its entirety. His transition to Hotel Manager in Sydney was followed by a move to Four Seasons Hotel Singapore where he served simultaneously as Hotel Manager and Director of Marketing.
Simon then took on his first assignment as General Manager at Four Seasons Hotel Jakarta, helping the property stabilize and kickstart its post-pandemic growth, before heading over to the award-winning Four Seasons property in Bangkok, where he spent the last two years executing multiple successful initiatives, including the launch of a new restaurant, a hotel-wide sustainability program, and a calendar of daily cultural experiences.
“I’m thrilled to be here in vibrant Kuala Lumpur and look forward to building on our Hotel’s legacy as an icon of luxury and glamour,” says Simon, checking off some of the key attributes that set apart Four Seasons Hotel Kuala Lumpur: innovative wellness offerings, highly personalized service, and an award-winning culinary program that includes the Michelin-selected Yun House and Bar Trigona, ranked among Asia’s 50 Best Bars for six consecutive years.
Dorchester Collection Announces the Appointment of Pascal Billard as General Manager of Paris’s Le Meurice
Pascal Billard Named General Manager for Paris’s Le Meurice Hotel, effective from August 1, 2025. It will be a welcomed return to Dorchester Collection for Billard, who served as resident manager at Le Meurice’s sister Parisian hotel, Hôtel Plaza Athénée, from 2009 to 2013.
With more than 35 years’ experience in the hospitality industry, Billard joins Le Meurice having held the position of general manager at Majestic Hotel & Spa Barcelona for the past 12 years.
Born and educated in France, Billard has held food and beverage and management positions across an exceptional portfolio of luxury hotels in the Americas and Europe. He originally studied at the Jean Drouant Hospitality School of Paris, and his illustrious career has included roles for Novecento, China Grill Management and Morgans Hotel Group. His most recent position with the Majestic Hotel Group saw him reposition the brand’s flagship Barcelona hotel on the Passeig de Gràcia.
Open since 1835, Le Meurice was the first hotel awarded the official “Palace” distinction in France, and last year was awarded three Michelin Keys. The hotel is home to two Michelin-starred Restaurant le Meurice Alain Ducasse, and a patisserie by world leading pastry chef, Cedric Grolet. Billard will be taking this position following the retirement of Franka Holtmann, who departed in February having served as general manager for more than 18 years.
May 13 2025
Dusit Executive Appointed President of the Thailand Incentive and Convention Association (TICA)
Dusit International is pleased to announce that Ms Prachoom Tantiprasertsuk, Vice President – Operations (Central & Southern Thailand) and Government & Business Relations, has been appointed President of the Thailand Incentive and Convention Association (TICA) for the 2025–2026 term.
TICA, a non-profit organisation established in 1984, plays a vital role in promoting Thailand as a preferred destination for meetings, incentives, conventions, and exhibitions (MICE).
With more than three decades of service to TICA, including her most recent role as Vice President of TICA, and a distinguished track record in Thailand’s MICE sector, Ms Tantiprasertsuk brings deep industry insight, a firm commitment to sustainability, and a collaborative spirit to the role. Her appointment highlights Dusit International’s ongoing contribution to advancing Thailand’s tourism and hospitality landscape through strong leadership and values-driven engagement.
Drawing on Dusit’s four core pillars of Dusit Graciousness—Service (personalised and gracious), Locality (uniquely linking guests with the local community), Well-Being (delivering wellness experiences beyond the spa), and Sustainability (social, economic, and environmental)—Ms Tantiprasertsuk intends to integrate these values into TICA’s national MICE strategy.
“My goal for TICA is the same as my goal for Dusit,” she said. “We won’t just keep up with competitors—we will lead them.”
May 13 2025
Minor Hotels Appoints Nicholas Smith as Vice President in Asia
Minor Hotels which owns and operates over 560 properties in 58 countries, announces the appointment of hotelier Nicholas Smith to its Asia regional leadership team as Vice President of Operations. In this role, Nicholas is responsible for overseeing and strengthening the group’s fast-growing portfolio in Asia and leading and mentoring a team of experienced leaders across Asia.
Nicholas brings more than 25 years of experience in the hospitality industry to Minor Hotels. He developed his operational expertise at the Shangri-La Group, joining the group in 2008 as a Food & Beverage Manager in Malaysia. Over 15 years, he served in multiple senior leadership positions, including residence, hotel, and general manager roles at Shangri-La and Kerry Hotels properties in China, Hong Kong, the Philippines, and Malaysia. Most recently, Nicholas was Vice President of Food & Beverage and Operations for MEIA (Middle East, India, Indian Ocean, Europe, and the Americas), where he oversaw the performance of 17 of the group’s properties.
Nicholas’s career also includes roles in food and beverage and event management roles with the Four Seasons, Mandarin Oriental and Savoy Group in London and the United States, and leading the launch of Sindalah Island, NEOM’s first luxury island and yacht club destination in the Kingdom of Saudi Arabia.
Dillip Rajakarier, Group CEO of Minor International, the parent company of Minor Hotels, commented: “We are delighted to welcome Nicholas to Minor Hotels at such a pivotal time in our journey. As a seasoned hospitality professional with a proven track record of delivering exceptional guest experiences, Nicholas brings invaluable expertise to our operations. Asia is a focal region for our growth, with more than 100 additional properties targeted across the continent by the end of 2027. His leadership will drive operational excellence and support our ambitious expansion plans.”
A British national, Nicholas holds a bachelor’s degree in hotel and catering management from Manchester Metropolitan University in the UK.
May 8 2025
Accor Announces Kent Zhu as CEO of Accor Greater China
Accor proudly announces the appointment of Kent Zhu as CEO of Accor Greater China, effective May 1, 2025. A distinguished leader in the global hospitality industry, Kent is well-known for his keen marketing acumen and his transformative leadership style. Based in Shanghai, Kent is responsible for Accor’s growth strategy in Greater China, as well as managing relations with hotel owners, and the development and progress of Accor’s strategic partnerships. Kent oversees both the Luxury & Lifestyle (L&L) brands division and the Premium, Midscale & Economy (PM&E) brands division across the Greater China region.
Kent comes to Accor having earned a full spectrum of experience and credentials in the hospitality sector, including commercial enterprises, brand development, marketing, and operations. He has worked in Singapore, Kuala Lumpur, Hong Kong, Shanghai, and Beijing, gathering experience in a variety of Chinese markets and cultures, positioning him perfectly to lead Accor’s ambitious growth strategy across the domestic market.
Prior to joining Accor, Kent was President of Genting Cruise Lines, where he successfully guided the company to become a leading player in the Asia-Pacific cruise market. Previously, Kent was at Shangri-La Hotels and Resorts, where he delivered outstanding business performance and developed a deep understanding of hotel operations and market dynamics. Kent rose through the ranks, achieving such roles as Vice President, Operations for China, and Global Chief Marketing Officer. Following his tenure at Shangri-La, Kent joined Wanda Hotels & Resorts as Executive Vice President, where he led the company to expand its presence and elevate its brand influence.
Accor’s Greater China region has more than 750 hotels and resorts with strong development momentum and a workforce of over 25,000 people. Accor is focused on building a workplace culture that champions diversity, inclusion, and career advancement, while pioneering the art of responsible hospitality. Kent’s appointment marks a new chapter for Accor in Greater China, and industry observers eagerly anticipate the advancements that will unfold under his leadership.
May 8 2025
Four Seasons Resorts Maldives Appoints Ahmed Ayoub as Resort Manager
Four Seasons Resorts Maldives has appointed Ahmed Ayoub as the new Resort Manager. Ayoub will oversee operations at two locations, namely Four Seasons Resort Maldives at Landaa Giraavaru and Four Seasons Private Island Maldives at Voavah.
Ayoub, born and raised in Cairo, Egypt, has over 23 years of experience in the luxury hospitality industry. His career has seen him serve in various roles in some of the world’s most prestigious properties. Ayoub has previously worked at both Four Seasons properties in Cairo, the former Four Seasons Hotel Moscow, and Raffles The Palm Dubai.
Ayoub’s approach to leadership is characterized by a hands-on attitude. He draws from his comprehensive experience across different facets of hotel operations. His areas of expertise include Front Office, Concierge, Reservations, Communications, and Spa management.
Ayoub is also known for his commitment to sustainability. He has expressed admiration for Landaa Giraavaru’s approach to environmental stewardship, which includes the innovative use of solar power and sustainable water systems and the commitment to protecting the island’s rich biodiversity.
This new appointment marks a significant transition for Ayoub, who moves from the fast-paced, hyper-connected environment of Dubai to the serene, nature-bound setting of the Maldives. Based in the Baa Atoll UNESCO Biosphere Reserve, Ayoub looks forward to exploring the underwater ecosystems and sharing his experiences with team members and guests.
May 6 2025
New Meliá Pattaya Hotel Appoints Peter Laird as F&B Director
An Irish and British national with two decades of hospitality experience in Asia and Europe has been named Meliá Pattaya Hotel’s director of food and beverage.
Peter Laird has joined the 234-room Meliá Pattaya to create culinary and beverage concepts and menus and to deliver quality hospitality through training and analysis.
He will also manage the revenue and costs of the hotel’s rich culinary landscape, featuring the hotel’s rooftop restaurant and bar, Yitong Chinese Restaurant & Sky Bar, that serves Cantonese cuisine with some Sichuan choices, all-day dining restaurant Sanehh Sarae that specialises in fresh, locally sourced seafood, and Japanese-Peruvian Nikkei restaurant Den.
Laird has worked in Thailand since 2018. Before joining Meliá Pattaya, Laird was the director of F&B at Sofitel Krabi Phokeethra Golf & Spa Resort. Previously, he was the assistant director of F&B at Sofitel Bangkok Sukhumvit and opened the hotel’s Belga Rooftop Bar & Brasserie.
In the early to mid-noughties, he studied at Welbeck Defence Sixth Form College in England. Laird went on to become the banquets and events manager at Matfen Hall Golf & Spa Hotel, general manager of All Bar One venues across England and the general manager at Brouge Twickenham before moving to Thailand.
“Peter is a results-driven and versatile professional with a track record of bringing remarkable projects to fruition, pin-pointing sales opportunities and encouraging positive efforts from his entire team,” said Meliá Pattaya’s General Manager Javier Gimeno. “He will undoubtedly thrive in making our F&B landscape Pattaya’s most desirable place to dine.”
“You’re only as good as your team and I have a history of developing my teams and promoting from within,” Laird added. “When we hire the right team and nurture their talent effectively, we are in a prime position to promote from within.”
Meliá Pattaya
+66 33 168 555
April 23 2025
Hyatt Hotels Corporation has appointed Kristin Oliver as Chief Human Resources Officer
Hyatt Hotels Corporation (NYSE: H) today announced a key leadership transition within its executive team. After seven distinguished years with the company, Malaika Myers will retire as Chief Human Resources Officer at the end of May 2025. Hyatt is pleased to announce that Kristin Oliver will succeed Myers as the new Chief Human Resources Officer, effective May 12, 2025.
Oliver joins Hyatt with an impressive background spanning multiple C-suite roles across various functions at HanesBrands, Walgreens, Chico’s, and Walmart. With 15 years of HR leadership experience at major consumer brands, Oliver brings a proven track record of building cohesive, high-performing teams. She will be responsible for setting and implementing Hyatt’s global HR strategy for future growth.
Oliver will be relocating from North Carolina in the coming months and will be based at Hyatt’s global headquarters in Chicago.
April 12 2025
Kempinski Hotels Welcomes Hoda Tahoun as Chief Talent Officer
Kempinski Hotels is pleased to announce the arrival of Hoda Tahoun as its new Chief Talent Officer as of 14 April 2025. In her role, Hoda will oversee the company’s global talent strategy, reinforcing its commitment to attracting, developing and retaining top-tier talent. This strategic move supports the Group’s journey to thoughtfully grow and reposition the iconic 127-year-old brand under the leadership of Barbara Muckermann, Kempinski’s Group Chief Executive Officer.
In her newly-created role reporting to Chief Human Resources Officer Karin Raguin, Hoda will lead the enhancement of capabilities in executive talent strategy, recruitment, development and organisational design to ensure the entire organisation progresses toward its business goals. This will include working alongside the Executive Leadership Team to create processes that optimise recruitment, as well as build relationships for candidate pipelining, development, and succession planning, and manage short and long-term staffing requirements.
With a distinguished career spanning over 27 years in talent management and human resources, Hoda brings a wealth of expertise in shaping high-performing teams and fostering a culture of excellence. She comes to us from Russell Reynolds Associates, where she served as the Global Leader of the Leisure & Hospitality Practice. In this role, she specialised in recruiting dynamic C-suite leaders for global hospitality, travel, and leisure companies. Hoda provided advice to clients on talent management and leadership training, focusing on positions such as CEO, C-suite executives, and other high-level roles. She also offered guidance on customer-centric, go-to-market leadership positions, including Chief Marketing Officers and Chief Experience Officers.
Previously, Hoda worked for a boutique executive search firm, rising to Principal, where she collaborated with hotel management companies, cruise lines, and private equity firms. She also served as Assistant Vice President at SHUAA Capital in Dubai, leading the firm’s investment banking efforts, and held positions at American Express, Bank of America, and Citi.
Hoda holds a BS in Finance from Rutgers University and an MBA in International Business and Finance from the Leonard N. Stern School of Business at New York University.
Kempinski Hotels is renowned for its exceptional workplace culture, recently earning its fourth consecutive Gallup Exceptional Workplace Award.
April 12 2025
Meliá Promotes Two on Board
Montserrat Trapé Viladomat has been appointed First Vice President at Meliá Hotels International
Montserrat Trapé Viladomat will assume the role of First Vice President. She has served as an independent director at Meliá since 2022, and currently chairs the Audit and Compliance Committee, with nearly 40 years of experience in law, particularly in international taxation and transfer pricing. Additionally, she is involved with several other companies, including Europastry and Cellnex Telecom, where she chairs the Tax Compliance Committee.
This appointment will take effect following the company’s General Shareholders’ Meeting, scheduled for May 8 and 9, 2025, in Palma de Mallorca.
Cristina Aldámiz-Echevarría González de Durana has been appointed Second Vice President at Meliá Hotels International
Cristina Aldámiz-Echevarría González de Durana will take on the role of Second Vice President. Aldámiz-Echevarría has been with ACS, since 2002, where she currently holds the position of Director of Operations, Investments, and Sustainability. Her previous experience includes roles at Merrill Lynch in London and other financial institutions.
This appointment will take effect following the company’s General Shareholders’ Meeting, scheduled for May 8 and 9, 2025, in Palma de Mallorca.
April 9 2025
Glion Institute of Higher Education Announces the Appointment of Philippe Vignon as its new Managing Director
Founded in 1962, Glion is a prestigious Swiss institution recognized globally for its excellence in hospitality management and luxury education. With its rich heritage, commitment to excellence, industry connections, Glion has become a benchmark in the academic world—shaping generations of leaders who elevate the hospitality, tourism, and luxury industries worldwide. The appointment of Philippe Vignon is a strategic decision to reinforce Glion’s identity as a Swiss-born global brand, and to accelerate its next phase of development, innovation, and influence.
A profile in perfect harmony with Glion’s vision
With over 30 years of experience at the helm of major international organizations in sectors ranging from tourism and aviation to digital media and education, Philippe Vignon brings a rare combination of strategic insight, cross-cultural leadership, and operational excellence. His career has been defined by transformative initiatives, business growth, and the ability to position brands as leaders in their respective domains.
Career highlights include:
- CEO, Geneva Tourism and Conventions: Transformed the institution into a high-performing Destination Marketing Organisation, leading to a 10% increase in regional tourism spending over four years.
- CEO, Edipresse Digital – Edipresse Group: Designed and executed a comprehensive digital strategy across more than 50 websites, accelerating the group’s transition to digital media.
- General Manager Commercial Switzerland, Italy, Germany & Eastern Europe, easyJet: Oversaw the airline’s most profitable bases, spearheaded the launch of easyJet in Geneva, and delivered 1.5 million new passengers within 18 months.
- L’Oréal Suisse SA: Advanced from Brand Manager to National Sales & Marketing Director, showcasing strong capabilities in brand development, team leadership, and commercial strategy.
His expertise also extends to several strategic advisory and board positions. He is a member of the Advisory Committee of the Doyof Al Rahman Program (Vision 2030, Saudi Arabia), and acts as a board advisor to Cabanner, a digital platform reinventing sustainable and exclusive travel, and to Sky2Share, a Swiss aviation initiative promoting eco-conscious private jet sharing. He is also an independent board member of the Hôtel des Horlogers, an innovative sustainable luxury property developed by Audemars Piguet in the Vallée de Joux.
Leading with purpose
Philippe’s extensive international background, his ability to align stakeholders across cultures, and his deep understanding of both business and education make him the ideal leader to further Glion’s mission. He will oversee Glion’s campuses in Switzerland and the UK, forge strategic partnerships with key players in hospitality, tourism, and luxury, and enhance the student experience through innovation and operational excellence.
In addition, he will be tasked with spearheading Glion’s global expansion ambition, identifying new growth markets, fostering institutional collaborations, and scaling Glion’s influence in regions where excellence in hospitality education is in growing demand.
Credit hospitalitynet
April 9 2025
Conrad Singapore Orchard Has Appointed Thomas Hoeborn as its New General Manager
With over four decades of global experience, Hoeborn brings expertise in luxury hospitality operations, talent development, and guest experience management. Most recently, he led operations at Conrad Maldives Rangali Island. His experience also includes senior roles overseeing multi-property portfolios across China, South-East Asia, and Japan.
April 5 2025
Accor Appoints Vineet Mishra as VP Operations India & South Asia
Accor today announced the appointment of Vineet Mishra as Vice President—Operations, India and South Asia. With over 25 years of experience in the hospitality industry, Vineet will oversee Accor’s operational strategies across its diverse portfolio reinforcing the brand’s presence in the region.
A seasoned hospitality veteran, Vineet brings a rich breadth of experience, along with an exceptional network in the industry. In his new position, he will resume an elevated leadership role, overseeing overall operations and driving business performance. His extensive experience with leading hospitality brands, strong business acumen, and meticulous operational strategies —combined with his distinctive ‘team first’ leadership approach—will be key in delivering exceptional guest experiences and promoting dynamic business growth.
Since joining Accor, Vineet has demonstrated strong leadership, most recently serving as Complex General Manager for Pullman and Novotel New Delhi Aerocity, and later as Cluster General Manager of the Triguna portfolio in 2022, where he managed seven hotels.
Vineet’s professional journey includes senior roles at renowned hospitality brands like The Oberoi Hotels and Marriott International, where he developed expertise in strategic operations, hotel management, and elevating guest experiences. He holds a Post-Graduate Diploma in Hotel Management from The Oberoi Centre of Learning and Development, New Delhi; a Diploma in Hospitality Management from IHM Mumbai; and a Bachelor’s degree in Commerce from the University of Delhi.
Vineet’s leadership will be instrumental in improving business performance and service standards as Accor continues to expand its presence across India and South Asia. His expertise in fostering guest-centric experiences and visionary approach will reinforce the brand’s position as a leading force in the region’s evolving hospitality market.
April 4 2025
Imperial Hotel Kyoto Appoints General Manager, Joining The Leading Hotels of the World
Imperial Hotel, Kyoto set to open in Spring 2026
Imperial Hotel Ltd is pleased to announce that Reiko Sakata is appointed General Manager of the Imperial Hotel, Kyoto, scheduled to open in spring 2026. In addition, the hotel has joined The Leading Hotels of the World, the largest collection of independent luxury hotels on April 1st, 2025.
The hotel will preserve and integrate the Yasaka Kaikan, originally built in 1936 as a theater and has long been cherished as a gathering place for the local community. This legendary landmark is a national tangible cultural property and stands on the grounds of the Gion Kobu Kaburenjyo.
Reiko Sakata is appointed General Manager
Reiko Sakata joined the hotel in 2003 and began her career in wedding planning, later served as Deputy Manager of Human Resources. She was named Director of Weddings in 2020, Director of Kyoto Preparatory Office in 2024, and she will assume General Manager on April 1st , 2025.
She is a graduate of the Tokyo Woman’s Christian University and holds a Master’s degree from the Graduate School of Business Administration, Keio University. She enjoys her daily meditative jog along the waterfront —wherever she is in the world.
Sakata shared her vision upon assuming her new position. “It is both a privilege and a pleasure for me to take on the role of General Manager of the newly opening Imperial Hotel, Kyoto. This is a unique property where over a millennium of Kyoto’s elegant cultural heritage enfolds the 135-year legacy of hospitality the brand has carefully cultivated.”
“Having spent 22 years here, it has become my firm belief that “people” are the heart of everything we do. Each and every team member carries with them their passion, expertise and the pride that the Imperial Hotel has developed over the past 135 years. It is my deepest honor to lead this extraordinary team as we open our doors, raise the curtain, and start playing the notes together on this historic stage once more — welcoming guests not just for now, but for generations to come.” added Sakata.
Hotel Current View
Main uses: 55 rooms, restaurant and bar, wellness facilities (spa, pool, fitness gym), etc.
Completion: October 2025
Opening: Spring 2026
Joining The Leading Hotels of the World（LHW）
The Leading Hotels of the World boasts the world’s largest collection of independent luxury hotels, with over 400 luxury hotels in more than 80 countries. Membership is subject to strict criteria and only carefully selected hotels that meet a wide range of criteria are eligible for membership, with Imperial Hotel, Kyoto being the ninth hotel in Japan to meet these criteria. New candidate member hotels are screened annually and only around 5% of applications are approved. Imperial Hotel, Tokyo, one of the hotel brands, has been a member of The Leading Hotels of the World since 1987.
“We are delighted to announce that Imperial Hotel, Kyoto—sister hotel to LHW’s Imperial Hotel, Tokyo, will be a member of The Leading Hotels of the World when it debuts in 2026,” said Deniz Omurgonulsen, Vice President, Member Experience, The Leading Hotels of the World. “Nestled within the iconic Gion Kobu Kaburenjo—the cultural heart of Kyoto—this extraordinary transformation will breathe new life into Yasaka Kaikan, a treasured 90-year-old landmark renowned for its architectural splendor. A seamless fusion of heritage and modern sophistication, Imperial Hotel, Kyoto will embody the artistry, elegance, and authenticity that define The Leading Hotels of the World.”
About The Leading Hotels of the World, Ltd.
In 1928, 38 independent hoteliers came together to create LHW which now comprises more than 400 hotels in over 80 countries, making it the largest collection of independent luxury hotels. Since its inception, the Company has carefully curated a selection of distinctive hotels, resorts, inns, chalets, villas, and safari camps, from the snow-capped Alps of Europe to the African veldt, to share them with adventurous souls who seek the remarkably uncommon.
The LHW community is made of exceptional individuals, united by a passion for the surprising discoveries and details that come with every travel experience. LHW hoteliers are artisans of hospitality whose expertise, commitment to excellence and individual flair allows them to create story-worthy moments for their guests. It is these authentic, individualized moments, combined with the warm hightouch service these hoteliers and their team provide, that keeps discerning travelers returning again and again.
LHW’s collection covers the globe and promises a broad range of destinations and unique experiences, enhanced by LHW’s tiered guest loyalty program, Leaders Club. From converted former palaces and countryside retreats run by the same families for generations, to gleaming skyscrapers in dynamic urban centers, serene private island escapes, glamorous tented camps – and beyond – travelers are invited to explore, find inspiration, and experience unforgettable travel moments.
March 27 2025
GHM reveals the evolution of the group under the leadership of CEO Stephan Schupbach
Stephan Schupbach takes the helm at Chedi Hospitality, bringing nearly four decades of leadership experience across both the owning and operator sides of the luxury hospitality industry.
Recognised for his ability to drive strategic growth and pioneer brand direction, Schupbach has played a pivotal role in shaping high-profile hospitality ventures worldwide. His vision for Chedi Hospitality is to build on its legacy of excellence while expanding into new market segments, ensuring the company remains at the forefront of the evolving luxury landscape.
With a strong focus on partnerships—spanning investors, developers, and industry collaborators—Schupbach aims to position Chedi Hospitality as a dynamic force in the sector. This year, the group will unveil a series of developments across its portfolio, reinforcing its commitment to innovation, elevated service, and long-term value creation.
March 22 2025
Rosewood Little Dix Bay Has Appointed Katya Herting as New Managing Director
Rosewood Little Dix Bay is pleased to announce the appointment of Katya Herting as the resort’s new Managing Director. With more than two decades of experience in luxury hospitality, Katya brings a wealth of leadership expertise and a deep passion for delivering exceptional guest experiences.
“I am honored to become part of the esteemed Rosewood family in the British Virgin Islands,” said Katya. “This marks an exciting new phase in my career, and I am eager to fully embrace the rich culture and breathtaking natural surroundings of this legendary destination. Rosewood’s dedication to authenticity, cultural engagement, and exceptional guest experiences aligns perfectly with my passion for hospitality. I look forward to collaborating with a talented team to create meaningful and unforgettable moments for our guests.”
With an extensive background in luxury hospitality, Katya has held leadership roles at prestigious properties across Asia, Europe, and South America. Most recently, she served as General Manager at Raffles Bali, where she successfully guided the hotel’s opening and established a strong brand presence through cultural immersion and operational excellence. Prior to that, she held senior leadership positions at Swissôtel The Stamford and Fairmont Singapore, where she oversaw large-scale operations and drove significant advancements in guest experience and service innovation. Renowned for her strategic vision and commitment to excellence, Katya consistently enhances service standards through forward-thinking approaches and the integration of cutting-edge hospitality practices.
In her new role at Rosewood Little Dix Bay, Katya will oversee all aspects of the resort’s management, ensuring that the legendary Caribbean retreat continues to set the benchmark for luxury hospitality. Katya’s vision, versatility, and extensive expertise will further enhance the guest experience and reinforce Rosewood Little Dix Bay’s reputation as one of the most sought-after destinations in the British Virgin Islands.
March 22 2025
Dorchester Collection names Leboeuf as CEO
Dorchester Collection is delighted to announce the appointment of Philippe Leboeuf as chief executive officer, effective June 2025.
An award-winning and seasoned hotelier, Philippe has in-depth experience across regional roles in the luxury sector on multiple continents. His strategic vision, leadership, expertise in operations and organisational culture, combined with his extensive experience with new openings, will continue to position Dorchester Collection at the forefront of luxury hospitality.
Philippe has been director general of Concorde Hotels, owned by Taittinger, where he oversaw 19 owned and 70 affiliated hotels. Additionally, he was a Board director of Leading Hotels of the World and has held many other senior leadership positions such as regional vice president of operations for Mandarin Oriental Hotel Group, vice president operations for Rosewood and general manager of Claridge’s. In his most recent position, as managing director of Raffles London, he oversaw the successful opening of the hotel.
Commenting on this appointment, Christopher Cowdray, president of Dorchester Collection, said: ‘Keeping the Dorchester Collection renowned culture and values alive was key in the selection of Philippe as CEO. Driven by purpose and excellence, he is highly respected globally by many stakeholders including owners, the travel trade, the media and partners, and especially employees and guests.’
Philippe remarked: ‘As Dorchester Collection hotels write the history of their destinations and have a special alchemy that brings them together, I’m greatly looking forward to taking the company legacy and storied heritage to the next stage’.
A graduate of Cornell University and HEC Management School in Paris, Philippe is fluent in four languages: English, French, Italian and Spanish. In addition, he was awarded the Knight of the Legion of Honour by the French government.
March 18 2025
Mandarin Oriental Announces the Appointment of New Chief People & Culture Officer
Mandarin Oriental Hotel Group is pleased to announce the appointment of ShaoWei Ong as Chief People & Culture Officer, effective 17 March 2025. ShaoWei will report directly to the Group Chief Executive, Laurent Kleitman and join both the Executive Committee and the Group Leadership Team, reflecting the Group’s commitment to placing its people at the heart of its operations. Amanda Hyndman, who has held the dual roles of Chief People & Culture Officer and Chief Operating Officer, will now focus fully on her responsibilities as COO.
With over 22 years of human resources leadership experience, ShaoWei has developed her expertise across a diverse range of industries, including hospitality, banking, fintech, music and engineering. Her broad expertise includes HR transformation, organisational redesign, culture building, leadership development and digital transformation – aligning seamlessly with Mandarin Oriental’s vision to deliver exceptional experiences for colleagues and guests alike.
Joining Mandarin Oriental from Jardines, ShaoWei previously served as Group Human Resources Director at both Jardine Schindler and Livi Bank. Her previous roles include Vice President of HR for Sony Music Group across Asia and the Middle East and Head of the Starwood Academy Asia Pacific in Shanghai, where she helped shape the next generation of hospitality leaders. Her impressive career also includes senior leadership positions at Secoo Group, Wyndham Hotel Group in Asia, and United Overseas Bank (Malaysia).
This appointment reinforces Mandarin Oriental’s people centric philosophy, which is a foundation of its ten-year strategy. As the Group continues its transformation journey to unfold its full potential, ShaoWei’s leadership will be pivotal in cultivating a culture of excellence and innovation across its global portfolio.
Laurent Kleitman, Group Chief Executive of Mandarin Oriental commented:
“We are delighted to welcome ShaoWei to Mandarin Oriental. Her extensive experience across multiple sectors, combined with her expertise in leadership and culture transformation, makes her an invaluable addition to our team. We are confident that her vision and insight will inspire our colleagues worldwide and further elevate our legendary service and exceptional guest experiences.”
ShaoWei Ong added:
“It is an honour to join Mandarin Oriental, a brand that epitomises excellence in hospitality at such a pivotal time. I look forward to working with the talented teams across the globe to build on the Group’s legacy, ensuring our people remain inspired and empowered to deliver the legendary service Mandarin Oriental is known for.”
ShaoWei holds a Bachelor of Arts in Economics from the University of Waterloo and will be based at the Group’s Hong Kong Head Office.
March 17 2025
CBRE, Asia Pacific has announced 2 strategic appointments
CBRE (Coldwell Banker Richard Ellis) has announced strategic appointments to bolster its Hotels & Hospitality team in Asia Pacific (APAC). Andrew Hunter has been promoted to Senior Director, while Mark Hahm has joined CBRE as an Associate Director.
Hunter, based in Singapore, will collaborate with CBRE’s global, APAC, and local Hotels teams to enhance cross-border hotel investment opportunities. Leveraging his extensive experience across Asia, the United Kingdom and Australia, he will focus on client engagement to drive deal distribution and provide essential hotel market intelligence to empower clients in their real estate investment strategies.
Hahm, based in Seoul, where he held a senior role managing hotel transactions. He will focus on enhancing transaction execution capabilities within Korea, leveraging his deep experience working with hotel owners, operators, and investors. Hahm’s appointment will strengthen collaboration between CBRE’s Korea Capital Markets team and the broader APAC Hotels team, ensuring seamless execution and client support across the region.
March 7 2025
Capella Singapore has appointed Paul Jackson as General Manager
Capella Singapore, the flagship property of Capella Hotels and Resorts on Sentosa Island and ranked among The World’s 50 Best Hotels, has appointed Paul Jackson as General Manager. With his extensive experience in luxury hospitality and passion for crafting memorable guest journeys, Paul is set to elevate the hotel’s legacy, crafting immersive experiences that celebrate both global sophistication and the rich cultural tapestry of Singapore.
Paul brings with him a distinguished career spanning two decades, having most recently led the iconic Claridge’s in London for nine years, where he oversaw a significant restoration and renovation project, seamlessly blending the hotel’s historic charm with modern innovation. During his tenure, Claridge’s has received numerous accolades, including three MICHELIN Keys for its exceptional stay experiences and a place on The World’s 50 Best Hotels, cementing its reputation as one of London’s premier luxury hotels.
His professional journey spans key international destinations such as Australia, Bangkok, England, Hong Kong, Sanya, and South Korea, including properties such as Mandarin Oriental Sanya, Mandarin Oriental Bangkok, Mandarin Oriental Hong Kong, Grand InterContinental in Seoul, and The Ritz Hotel in London. Paul’s visionary approach, operational excellence, and outstanding ability to enhance guest experiences will solidify Capella Singapore’s position as it continues to redefine luxury hospitality standards.
March 6 2025
Hyatt Announces Senior Leadership Changes
Marc Jacheet joins Hyatt to lead EAME region; Javier Águila appointed as Chief Growth Officer; Jim Chu named Head of Owner Relations.
Marc Jacheet will be joining Hyatt as Group President, Europe, Africa and Middle East (EAME), effective March 17, 2025, with a full transition into his new role effective July 1, 2025. Jacheet is an international business executive with 25+ years of management experience in Europe, Asia and the U.S. across a wide range of leadership roles at global luxury and leading consumer brands such as De Beers, Louis Vuitton, Moët & Chandon, and Evian. Jacheet also led Tiffany & Co.’s operations for both the Asia Pacific and Europe, Middle East and Africa regions. Jacheet will be based at Hyatt’s EAME Hub in Zurich and report to President & CEO Mark Hoplamazian.
Javier Águila, who has been leading Hyatt’s EAME region to significant growth and performance since 2022, is being appointed as Hyatt’s new Chief Growth Officer, effective July 1, 2025, in addition to his recently announced role as President, Inclusive Collection, effective March 1, 2025. In his new global role, Águila will oversee Hyatt’s overall growth through development strategy and execution as well as transactions. He will remain in the EAME leadership role and support Jacheet in his transition between March 17 and June 30, 2025, after which time both will fully assume their new roles and Águila will continue to report to Hoplamazian.
Jim Chu, who has served as Hyatt’s Chief Growth Officer since 2022, will assume a new position as Head of Owner Relations, effective July 1, 2025, bringing even more focus and dedication to this important stakeholder group. Chu will continue to report to Hoplamazian.
These leadership changes further strengthen Hyatt’s commitment to becoming a more brand-focused organization that is set up to care even more for the differentiated needs of guests, owners and developers across five distinct brand portfolios: Lifestyle, Luxury, Inclusive, Classics and Essentials.
“Today’s announcements highlight two key points for Hyatt,” said Mark Hoplamazian, President & CEO, Hyatt: “First, bringing in top business leaders with deep brand and operating expertise like Marc Jacheet will lead to building EAME’s momentum in performance and growth and accelerate our evolution toward a more brand-focused, high-performance enterprise. Second, assigning new strategic roles to Hyatt leaders like Javier Águila and Jim Chu demonstrates the agile leadership capabilities we are developing for the future.”
Hoplamazian continues: “I am delighted to welcome Marc to the Hyatt family. He brings extensive global operations experience from leading consumer brands, a fresh perspective on our industry, and importantly, aligns closely with our culture. Javier’s expertise in organic and inorganic growth as well as extensive M&A and strategic investments experience derives from his time at private equity firms in Europe. Considering the growth momentum the EAME region has experienced under his leadership since 2022, I am confident he will expertly guide the next chapter of Hyatt’s global growth journey across all five brand portfolios. Jim’s 20 years in owner- and operator-focused roles at Hyatt perfectly position him to drive innovation and deliver exceptional value to this key stakeholder group in a more focused way.”
March 4 2025
Hilton Announces Nomination of Marissa Mayer to Board of Directors
The Board of Directors of Hilton Worldwide Holdings Inc. today announced that veteran business leader and technology entrepreneur Marissa Mayer has been nominated to stand for election to the board at the company’s Annual Meeting of Shareholders in May. If elected by shareholders, Mayer will succeed long-time Hilton Director Judith McHale who has shared her intention to retire from the board as of this year’s Annual Meeting.
Mayer brings deep technology expertise to the Hilton board having served as chief executive officer of Sunshine Products since 2018 and previously as chief executive officer, president and a member of the board of directors of Yahoo!, Inc. from 2012-2017. She co-founded Sunshine Products in 2018 as a technology startup that uses artificial intelligence to develop consumer-facing applications for automating everyday tasks. Before leading Yahoo!, she spent 13 years at Google, Inc. as an early employee and the first woman software engineer. Holding roles of increasing responsibility including vice president, Search Products and User Experience and vice president, Local, Maps and Locations Services, she led Google Search, Google Maps, Google News, and other consumer products for more than a decade.
Mayer also serves on the boards of AT&T, Walmart Inc. and Nextdoor Holdings, Inc. In addition, she serves on the board of the San Francisco Ballet and previously served on the foundation board for the Forum of Young Global Leaders at the World Economic Forum. Mayer holds a bachelor’s degree in symbolic systems and a master’s degree in computer science with a specialization in artificial intelligence from Stanford University.
Feb 27 2025
Four Seasons Hotel Jakarta Has Appointed Samit Ganguly as General Manager
As a third-generation hotelier with more than a decade of experience in Jakarta, Samit Ganguly brings to his role a passion for hospitality excellence along with an extensive knowledge of the local market landscape.
“The Four Seasons brand has enjoyed a long presence in Jakarta and I’m honoured to be the custodian of this incredibly special Hotel,” he shares. “Building upon our legacy of success, my team and I are on a mission to create ever-more memorable experiences for guests.”
After completing an accounting degree and MBA in his hometown of Kolkata, India, Samit got onto the hospitality track with a front office position at an iconic Indian hotel. Thus began a rewarding career, now in its third decade. Gaining early experience in front office and reservations, he then made the move to sales and marketing, refining his skills with international hotel brands in Kolkata, New Delhi and Dubai.
In 2012, Samit joined an acclaimed five-star hotel in Jakarta as director of sales and marketing, where he spearheaded ambitious changes during his tenure, his success ultimately landing him the role of hotel manager. In 2018, he became general manager for the first time, adeptly steering a premier resort in Phuket through the worst of the pandemic before returning to Jakarta, where he led the post-COVID recovery and resurgence of an esteemed luxury hotel.
Now, as General Manager at Four Seasons Hotel Jakarta, Samit brings his hands-on approach and strategic experience to showcasing the property’s architectural and artistic brilliance. “At our remarkable all-suite retreat, every space unfolds a new layer of feeling and connection,” he says, noting how the interiors have been meticulously curated to foster intimacy, warmth and interaction. “Even after ten years, the design of the Hotel is just as fresh and relevant. This is what we call ‘timeless’ in the world of luxury hospitality.”
Drawing on the destination’s vibrant spirit, his team unveils fresh encounters centred on cuisine, art and culture through the year, ensuring that there’s always something new for guests to discover. It’s a quest that resonates deeply with Samit, since his favourite part of being a hotelier is how each day feels like a brand-new adventure.
While he has many accolades to his name, Samit counts his true achievements in terms of the relationships he has built, the trust he has generated, and the team members he has nurtured along the way. Budgets may come and go but these are the things that endure, he explains, adding that individual success doesn’t exist in this industry – all accomplishments come down to cooperation, collaboration and teamwork. “For me to succeed, all 240 people working at our hotel must succeed. That’s the only real measure of success for a general manager.”
During his leisure time, Samit enjoys playing tennis and watching sports. Cricket appeals to his Indian roots, while his passion for football drives his enthusiastic support for Liverpool Football Club. He is also an avid movie buff, with a soft spot for Indian films from the nineties and superhero movies. Indeed, he sees his own team as superheroes: “Instead of capes, they wear suits, uniforms and aprons. They create a magical world for our guests to escape into, transforming each moment into a story, a memory to be cherished.”
Feb 26 2025
U.S. Travel Association Announces Bill Hornbuckle as New National Chair
The U.S. Travel Association announced on Tuesday that William (Bill) J. Hornbuckle, Chief Executive Officer and President of MGM Resorts International, was selected National Chair of the association’s board of directors. His appointment to a two-year term was formalized with a membership vote. A new slate of U.S. Travel Executive Board members and elected officers for the upcoming term was also announced.
“I’m grateful for this honor and excited to be joining U.S. Travel at such an important time. America remains at the forefront of travel and hospitality, and it’s vital that we do all we can to keep our industry and economy thriving,” said Bill Hornbuckle. “We are entering a period of once-in-a-lifetime events and opportunities unlike anything our country has seen in recent years. I’m proud to join this storied organization and look forward to helping the industry and the country succeed.”
“We are grateful for Bill’s leadership and expertise as U.S. Travel pursues a bold agenda of growth and improvements to the traveler experience,” said Geoff Freeman, President and CEO of the U.S. Travel Association. “Bill’s prior leadership of the U.S. Department of Commerce’s Travel and Tourism Advisory Board provides him a unique understanding of key issues and the levers that need to be pulled to achieve success in Washington.”
Hornbuckle will succeed Chris Nassetta, President and CEO of Hilton, whose term as national chair has concluded.
“We express our sincere thanks to Chris Nassetta for his outstanding leadership and contributions during his tenure as our national chair,” Freeman said. “Chris shaped and sped our transition into a focused and sophisticated trade association.”
Hornbuckle will work with association leaders to enact industry priorities, including maximizing a mega-decade of events like the 2025 Ryder Cup, 2026 World Cup and 2028 Summer Olympics.
The National Chair of the U.S. Travel Association leads an Executive Board comprised of 30 members representing all segments of the travel industry, and a board of delegates who support and advise the association. In this role, Hornbuckle will work closely with U.S. Travel’s Freeman and the executive leadership team to achieve the association’s mission of increasing travel to and within the United States.
2025 U.S. Travel Executive Board
- National Chair: Bill Hornbuckle, CEO & President, MGM Resorts International
- Immediate Past Chair: Chris Nassetta, President & CEO, Hilton
- Vice Chair: Caroline Beteta, President & CEO, Visit California
- Vice Chair: Casandra Matej, President & CEO, Visit Orlando
- Treasurer: Michael A. Massari, Chief Sales Officer, Caesars Entertainment Inc.
- Secretary: Julie Coker, President & CEO, New York City Tourism + Conventions
- Doreen Burse, SVP, Worldwide Sales, United Airlines
- Paul Cash, EVP, General Counsel and Corporate Secretary, Wyndham Hotels & Resorts
- Annika Chase, SVP, Commercial Strategy, Disneyland Resort, The Walt Disney Company
- Santiago Corrada, President & CEO, Visit Tampa Bay
- Melissa Froehlich-Flood, SVP, Global Corporate Communications and Public Policy, Marriott International, Inc.
- Nate Gatten, EVP, American Eagle, Corporate Real Estate, and Government Affairs, American Airlines
- Stephanie Glanzer, Chief Sales Officer & SVP, MGM Resorts International
- Jim D. Hagen, Secretary of Tourism, Travel South Dakota
- Christian Hempell, Chief Commercial Officer, Herschend Enterprises
- Helen Hill, President & CEO, Explore Charleston
- Laura Hodges Bethge, President, Celebrity Cruises (Royal Caribbean Group)
- Deana Ivey, President & CEO, Nashville Convention & Visitors Corp
- Brett Keller, CEO, Priceline (Booking Holdings)
- Walt Leger III, President & CEO, New Orleans & Company
- Katherine Lugar, EVP, Corporate Affairs, Hilton
- Tim Mapes, SVP & Chief Communications Officer, Delta Air Lines, Inc.
- Tom Noonan, President & CEO, Visit Austin
- Ron Price, President & CEO, Visit Phoenix
- Peter Sears, Group President – Americas, Hyatt Hotels Corporation
- Diane Shober, Executive Director, Wyoming Office of Tourism
- Scott Strobl, EVP & General Manager, Universal Studios Hollywood (Universal Destinations & Experiences)
- Melvin Tennant, President & CEO, Meet Minneapolis
- Rob Torres, SVP, Media Solutions, Expedia Group
- Wit Tuttell, Executive Director, Visit North Carolina
- Phillip A. Washington, Chief Executive Officer, Denver International Airport
Feb 26 2025
The Hiltons of Chicago Sales & Marketing Complex Has Appointed Alison Wallace as Director of Sales
The Hiltons of Chicago Sales & Marketing Complex, representing Palmer House, a Hilton Hotel, Hilton Chicago, and The Drake Hotel, is pleased to announce the promotion of Alison Wallace to Director of Sales, Citywide Strategy, effective April 1, 2025. With more than 28 years of experience-25 of which were dedicated to the Hiltons of Chicago Sales Complex-Alison is a seasoned hospitality professional uniquely positioned to lead in her new role across Palmer House, Hilton Chicago, and The Drake Hotel. Since beginning her career with Hilton in 1996, Alison has consistently grown with the brand, culminating in her most recent position as Director of Sales.
Now, as Director of Sales for Citywide Strategy, Alison will leverage her extensive industry and leadership expertise to drive long-term citywide strategies that enhance the hotels’ collective legacy of nearly 350 years of hospitality excellence. She will contract citywide room blocks at Palmer House, Hilton Chicago, and The Drake Hotel, aligning them with sustained crossover goals, while collaborating with Affiliate Sales Managers to support group room and banquet strategies. With her deep understanding of Chicago’s history and booking trends, she will lead forecasting efforts to drive business performance across the complex.
Alison has earned numerous accolades throughout her career, including Hilton’s Sales Leader Circle of Excellence and the Outstanding Sales Elevation Award. She is also dedicated to college recruitment and mentoring the next generation of hospitality professionals, with a special focus on fostering talent from her alma mater, Michigan State University, into successful careers at Hilton. Most recently, three of her former interns have joined the sales team, with two more set to come on board this summer.
In addition, Alison is deeply involved in community initiatives, serving as a board member of the Resource Development Committee for UCAN Chicago. Through her work with the organization, Alison has spearheaded major fundraising and development efforts, including mentoring disadvantaged women reentering the workforce.
Feb 25 2026
New Meliá Pattaya Hotel Welcomes Thaneht Naovarat as Executive Chef
A seasoned professional with three decades’ luxury hospitality experience with some of Thailand’s biggest hotel names and a passion for teaching and mentoring others has been named Meliá Pattaya Hotel’s executive chef.
Thai national Thaneht “Keng” Naovarat has joined the 234-room Meliá Pattaya Hotel in the heart of vibrant Pattaya to oversee its rich culinary landscape that pays homage to Pattaya’s ethnic diversity.
In addition to its Lay Beach Club on Beach Road fronting Pattaya Beach, the hotel’s rooftop restaurant and bar, Yitong Chinese Restaurant & Sky Bar, that serves Cantonese cuisine with some Sichuan choices, all-day dining restaurant Sanehh Sarae that specialises in fresh, locally sourced seafood, and Japanese-Peruvian Nikkei restaurant Den are among venues under his stewardship.
Before joining Meliá Pattaya Hotel, Naovarat was the executive chef at Marriott Chiang Mai and Holiday Inn Chiang Mai. He was also the culinary director at W Hotels Bangkok, and has worked as a consultant chef for establishments such as The Firm Club and Restaurant and The Cured Chamber in Bangkok.
His career path took him to North American and Europe where he worked for major cruise lines preparing a wide range of international cuisines. Upon his return to his native Thailand, he rose up the ranks at various five-star properties and became the first Thai culinary director at a Starwood property in Thailand.
“Keng’s many talents include his exceptional ability to create a one-of-a-kind experience that truly connects guests to the local culture through food,” said Meliá Pattaya Hotel’s General Manager Javier Gimeno. “He takes pride in using locally sourced ingredients, ensuring our dishes reflect Pattaya city’s rich heritage and in supporting local farmers and sustainable seafood farming practices.”
“I place a strong emphasis on fostering creativity and collaboration among my team; the kitchen is a place where all team members contribute ideas, and everyone is encouraged to experiment and innosevate while staying mindful of our ecological footprint,” Naovarat added.
Information and Booking
www.melia.com
+66 33 168 555
Feb 24 2025
Marriott Has Announced the Promotion of Jeff Wong to General Manager of the Castle Hotel, a Luxury Collection Hotel, Dalian, China
Jeff Wong, general manager of The Castle Hotel, A Luxury Collection Hotel, Dalian, effective 12th, Feb. 2025.
Jeff is a seasoned professional with over 20 years of experience in luxury hotels across Greater China and South East Asia. Jeff’s extensive expertise also encompasses sales and marketing, event management and luxury brand positioning, having previously held leadership roles at luxury brands such as JW Marriott, Ritz-Carlton and others.
He is a leader with the asset of collaborative approach, deep understanding of luxury brand standards, and passion for cultivating talent.
Most recently, Jeff was Hotel Manager at The Portman Ritz-Carlton, Shanghai. Notable accomplishments included an increase in Guest Voice, a remarkable improvement in LQA scores, and a rise in GOP margin, all demonstrating his ability to deliver operational and financial results.
As General Manager, Jeff will oversee all aspects of the Castel Hotel’s operations, ensuring that the property continues to deliver exceptional guest experience and remains a leading luxury destination in the region.
万豪集团宣布，Jeff Wong 晋升为 大连一方城堡豪华精选酒店 总经理，自 2025 年 02 月 12 日起生效。
Jeff 是一位经验丰富深耕酒店业的专业人士，在大中华区和东南亚的奢华酒店领域拥有超过 20 年的从业经验，他在市场营销、宴会统筹以及奢华酒店品牌定位等领域有深入研究。
他曾经在JW 万豪、丽思卡尔顿酒店等奢华酒店品牌担任领导职务。他善于协作，对奢华品牌标准深刻理解，并且热衷于培养人才。
此次履新前，Jeff 担任上海波特曼丽思卡尔顿酒店的酒店经理一职，突出成就包括宾客满意度提升、酒店质量评估等方面显著改善以及酒店利润率的上升，充分展示了他在运营和财务方面获得辉煌业绩的能力。
作为总经理，Jeff 将全面负责大连一方城堡豪华精选酒店的各个方面的运营，确保酒店持续为宾客提供卓越体验，并保持其在该地区顶级奢华酒店的地位。
Feb 21 2025
Thailand’s INNSiDE by Meliá Hotel Names Tarek Beheiry General Manager
Tarek Beheiry, a seasoned hospitality professional with more than two decades’ industry experience in Asia, Africa, and Australasia, has been appointed to the helm of INNSiDE by Meliá Bangkok Sukhumvit.
He has taken charge of the 208-room INNSiDE by Meliá hotel, reaching 34 floors and towering over Bangkok’s trendy On Nut neighbourhood, replete with a sky-high transparent infinity pool, rooftop tapas bar and integrated co-working spaces.
The new role is his first with Spanish company Meliá Hotels International, one of the world’s leading hotel groups, that has been expanding in Asia in recent years. He joins the team after working as the regional general manager of Ennismore New Zealand and general manager at SO/ Auckland. Before that, he was the general manager at Mondrian Seoul Itaewon.
In Thailand, he was previously the general manager at W Koh Samui, hotel manager at Sofitel Bangkok Sukhumvit and the resident manager at Pullman Bangkok Hotel G.
After studying a Bachelor’s degree in tourism and hotel management at Helwan University Cairo, he worked in various hotel operation roles with Sofitel in Egypt, Australia and Singapore for a decade before progressing to general manager at Hotel G Singapore in 2017.
“With his extensive experience in lifestyle hotels and resorts, working with people from many different backgrounds and cultures, Tarek is a collaborative, dynamic, creative, intuitive and versatile leader; a great match with the award-winning INNSiDE by Meliá Bangkok Sukhumvit,” said Ignacio Martin, Managing Director Asia Pacific at Meliá Hotels International.
“As Thailand’s first INNSiDE by Meliá hotel, the award-winning INNSiDE by Meliá Bangkok Sukhumvit has achieved so much since its July 2023 debut, and has it all,” Beheiry said. “We want to stay on top and to continue to lead by example through a continual focus on our people, our facilities and our unique guest experience.”
INNSiDE by Meliá Bangkok Sukhumvit is part of an eclectic collection of 48 urban and beach INNSiDE by Meliá hotels across Asia, Europe, and the Americas designed for those with curious minds who have a fluid lifestyle when it comes to work and leisure. INNSiDE by Meliá has cemented a reputation as one of the strongest affordable lifestyle brands in Europe with a growing presence globally including in key Southeast Asian cities such as Kuala Lumpur and Yogyakarta in addition to Bangkok.
Information or Booking:
+66 2 340 5499
February 20 2025
Kandima Maldives appoints Dermot Birchall as General Manager
Kandima Maldives in Dhaalu Atol the game-changing island (desti)nation known for its vibrant hospitality concept and innovative experiences, is excited to introduce Dermot Birchall as its new General Manager. With over 20 years of experience across leading luxury resorts and five-star hotels in Asia, the Middle East, and Europe, Dermot brings a dynamic leadership style and a strong track record in driving operational excellence, guest satisfaction, and commercial success.
At Kandima, Dermot is set to build on the island resort’s playful, smart, and socially responsible ethos, focusing on creating innovative guest experiences, enhancing service excellence, and expanding Kandima’s diverse lifestyle offerings. With a deep passion for the hospitality industry, his vision is to take the island’s unique concept of active, fun, and laid-back luxury to the next level.
Dermot’s extensive background in leading high-performing teams, launching new guest experiences, and integrating sustainability into resort operations aligns seamlessly with Kandima’s forward-thinking approach. His leadership will be instrumental in strengthening Kandima’s position as one of the Maldives’ most exciting and diverse lifestyle destinations, catering to couples, families, solo travellers, MICE groups and thrill-seekers alike.
Spanning 3km of tropical paradise in Dhaalu Atoll, Kandima offers an unmatched blend of world-class water sports, outdoor adventures, creative dining concepts, and entertainment hubs, alongside ten exceptional restaurants and bars. Adding to its dynamic offerings, Kandima has made waves with the launch of the Maldives’ first and longest asphalt e-go-karting track, delivering high-speed thrills in an island setting. Under Dermot’s guidance, guests can expect an even more elevated island experience, packed with surprises, innovation, and Kandima’s signature fun and fresh approach to hospitality.
Feb 17 2025
Waldorf Astoria Berlin announces Nancy Wilke as the new Spa Manager
The Waldorf Astoria Berlin proudly announces the appointment of Nancy Wilke as the new Spa Manager, ushering in a fresh chapter of luxury and refinement at the Waldorf Astoria Spa. Alongside this leadership transition, the spa unveils a revitalized team of experts and a thoughtfully curated treatment menu.
Nancy Wilke has been an integral part of the Waldorf Astoria Berlin since its inception, contributing to the pre-opening team and playing a pivotal role as Assistant Spa Manager during the launch of what was formerly the Guerlain Spa. As of January 2025, she assumes the helm under the Waldorf Astoria Spa brand. With 12 years of dedicated service at the Waldorf Astoria and 17 years of extensive experience within the Hilton Group, Nancy brings a wealth of expertise. Her background in Human Resources and Learning & Development, combined with her formal education in sports and fitness management, positions her perfectly for this leadership role.
Guided by her vision, the 11-member team—comprising skilled spa therapists, receptionists, and trainees—will continue to deliver unparalleled service. Nancy emphasizes a collaborative work environment: “We cultivate our processes collectively, and every team member, regardless of role, is encouraged to contribute to decision-making,” she notes. Her leadership style is distinguished by empathy, transparent communication, and meticulous attention to detail, underscoring her commitment to excellence.
The spa’s treatment menu has been thoughtfully refreshed to include opulent rituals, indulgent packages, and signature treatments designed to harmonize body and mind. Among these offerings is the globally acclaimed “Vitality Treatment,” celebrated for its profound relaxation and restorative benefits, available exclusively at Waldorf Astoria Spas worldwide. Complementing this is the bespoke Berlin Chic Massage, which integrates local influences, and the innovative Skincare Atelier, where tailor-made beauty treatments are crafted. The spa collaborates with renowned German skincare brand BABOR, recognized for its high-quality, scientifically-backed products.
As the sole Waldorf Astoria Spa in Central Europe, the Berlin location sets new benchmarks in the wellness industry, ranking among Germany’s most prestigious spa destinations. Recently honored as “Germany’s Best Hotel Spa” for the fourth consecutive year at the 2024 World Spa Awards, this accolade reaffirms the spa’s stellar reputation for luxurious wellness services and its unwavering dedication to exceptional guest experiences.
Feb 15 2025
Meliá Pattaya appointed Javier Gimeno as General Manager
A hospitality veteran with three decades of industry experience in Asia and Europe, Javier Gimeno, will take charge of the new Meliá Pattaya Hotel.
The 234-room and suite hotel with expansive sea views is scheduled to open in the first quarter of 2025 in the heart of vibrant Pattaya, a short drive from Bangkok on the Gulf of Thailand’s scenic east coast.
He joins Meliá Pattaya Hotel after working in senior management roles with Marriott International for more than a decade. Most recently, he was the cluster general manager with Marriott & Four Points by Sheraton Tianjin National Convention and Exhibition Centre in Tianjin, China.
He started his career in the mid-90s in his native Spain as a bellman at the Hilton Barcelona, and then held roles in guest services and operations departments at hotels in Barcelona and Andorra. His work in Asia goes back to 2000 where he worked in Shanghai before becoming a general manager with Barceló Hotels & Resorts in Davao, The Philippines, in 2002. His career has also taken him to Hong Kong and Malaysia.
Feb 12 2025
Fairmont Empress in Victoria Canada has appointed Isabel Chung as Executive Chef
Fairmont Empress proudly welcomes its brand-new Executive Chef, Isabel Chung, who oversees all creative and strategic culinary initiatives at the historic hotel. With an impressive career spanning over two decades, Chef Chung joins an elite circle of female chefs leading Fairmont properties worldwide.
Chef Chung brings a wealth of experience and a passion for culinary excellence to Fairmont Empress. She began her culinary journey in 2001 at Delta Bow Valley in Calgary, Alberta, and has since held prestigious positions at Fairmont properties across the globe, including Fairmont Southampton, Fairmont Chateau Whistler, and Fairmont Olympic Hotel in Seattle. Most recently, she served as Executive Chef at Fairmont Orchid on the Big Island in Hawaii.
She is known for her commitment to sustainability and her love for the Pacific Northwest’s rich culinary landscape. Her philosophy emphasizes simplicity and authenticity, allowing the natural flavours of the region to shine in her creations. In 2019, Chef Chung was invited to the Accor Headquarters in Paris to participate in a pollinator initiative where she showcased her expertise in beekeeping and her pursuits towards building a greener planet. She is always looking for ways to make a positive impact through her culinary endeavours.
Her culinary inspirations are deeply rooted in her family heritage, with fond memories of cooking alongside her parents who imparted their cooking techniques. Among her signature dishes is a sesame sizzled steam fish, reflecting her connection to her cultural roots and her commitment to creating dishes that evoke comfort and nostalgia.
As Chef Chung joins the female dominated food and beverage team at Fairmont Empress, she looks to shine a spotlight on Victoria’s burgeoning food and beverage scene and invites everyone to come and experience Q at the Empress and Afternoon Tea in Lobby Lounge under her helm.
Feb 11 2025
Pan Pacific Orchard, Singapore announces the appointment of Jason Leung as General Manager
Pan Pacific Orchard, Singapore is pleased to announce the appointment of Jason Leung as General Manager, effective 27 January 2025.
Bringing over two decades of experience in the hospitality industry, Jason has an extensive track record in elevating brand experiences, aligning with evolving brand strategies, and driving commercial performance across multiple markets in Asia Pacific.
Jason has held key leadership positions at Marriott International properties such as The Westin Resort Nusa Dua, Bali, Le Méridien Singapore, Sentosa, and Singapore Marriott Tang Plaza Hotel. His key achievements include overseeing major renovation projects, winning the prestigious Marriott Mustang Award in 2018, and being a finalist for the Stelliers General Manager of the Year Award in 2020, further cementing his reputation as a leader in luxury hospitality.
During the pandemic, Jason relocated to Brisbane, where he served as General Manager, Sales & Hospitality at Brisbane Racing Club, leading the hospitality division through a period of operational transformation.
At Pan Pacific Orchard, Jason will lead the next phase of the hotel’s journey, enhancing its unique sustainability-driven luxury positioning. The hotel has been widely recognised for its innovative design and sustainability-driven approach.
Pan Pacific Orchard has won several prestigious accolades, including Prix Versailles 2024 for its architecture and design, the CTBUH (Council on Tall Buildings and Urban Habitat) award for World’s Best New Skyscraper, and a spot among the Top 10 Hotels in Singapore by Condé Nast Traveller Readers’ Choice Awards 2024.
Feb 8 2025
Trump International Beach Resort in Sunny Isles Beach appoints Jennifer Hiblum as General Manager
Trump International Beach Resort Miami is proud to announce the appointment of Jennifer Hiblum as its new General Manager. With over 20 years of experience in boutique lifestyle hotels, Hiblum brings a wealth of expertise, innovative leadership, and a dedication to delivering personalized guest experiences to this luxury oceanfront destination.
A native New Yorker, Hiblum honed her craft in the competitive northeastern market, spending nearly 18 years in key leadership roles. She earned a stellar reputation as an effective operator with a deep passion for guest service. Her career includes notable tenures at prestigious hospitality brands such as Viceroy Hotels & Resorts and Sixty Hotels in New York City, where she excelled in creating memorable experiences and driving operational excellence.
In 2019, Hiblum transitioned to Miami, where she served as General Manager for Residences by Armani Casa, overseeing back-of-house and resident-facing operations for the iconic luxury brand. Most recently, she played an instrumental role in the pre-opening and launch of Arlo Wynwood, Miami’s flagship property for the Arlo brand. At Arlo Wynwood, she led daily operations, fostered valuable community relationships, and implemented strategies to maximize revenue while enhancing the hotel’s overall value.
As General Manager, Hiblum will oversee all aspects of the resort’s operations, continuing its legacy of excellence and elevating its position as a premier destination in Sunny Isles Beach.
Fe 5 2025
Raffles and Fairmont Hotels appoint Claudia Kozma Kaplan as Chief Brand Officer
Raffles Hotels & Resorts have announced the appointment of Claudia Kozma Kaplan as Chief Brand Officer. Claudia has an exceptional track record in brand innovation and leadership, with her career spanning the luxury fashion and hospitality industries, working for brands such as Leading Hotels of the World, The Beverly Wilshire Hotel, Société des Bains de Mer, Christian Dior, Gucci, and Loro Piana.
Claudia has led Raffles’ global network of 23 hotels, plus many more under development, including the openings of Raffles London at The OWO, Raffles Boston, Raffles Al Areen Palace Bahrain, and Raffles Jaipur, which debuted last summer. Her recent success in spearheading Raffles “The Butler Did It” campaign has significantly elevated Raffles’ global brand presence, earning widespread recognition and further solidifying our position as a leader in luxury hospitality.
In addition to her current responsibilities, Claudia will be responsible for shaping and driving the future of the Fairmont brand, ensuring that the brand positioning continues to inspire and resonate with guests and stakeholders globally.
Jan 30 2025
Hilton appoints Caroline Krass as Executive Vice President and General Counsel
Hilton has named Caroline Krass as executive vice president and general counsel. She most recently served as the general counsel for the Department of Defense (DoD) and has held senior leadership roles throughout her career including as general counsel for General Insurance and deputy general counsel at AIG, and as partner at Gibson Dunn.
Krass will join Hilton on March 17, 2025, reporting to Christopher J. Nassetta, president and CEO of Hilton, and serving as a member of the executive committee.
“Caroline has spent her career leading large global teams through complex legal matters in high-stakes, fast-paced environments in both the public and private sectors. As I’ve gotten to know her, I’ve quickly come to admire her thoughtfulness and deep desire to drive business impact. As we prepare to welcome Caroline in March, I am confident that her capacity to lead with speed, agility and discipline and offer the very best, most thoughtful legal counsel will only strengthen our ability to drive strong results for our stakeholders,” said Nassetta.
“I am thrilled to be joining Hilton, a company I have long admired for its award-winning culture and commitment to operating with integrity around the world,” said Krass. “As someone who developed a love for travel at a young age, I look forward to working with Chris and the world class team to advance Hilton’s business interests, safeguard its reputation, and ultimately generate meaningful business impact everywhere Hilton operates.”
Prior to her leadership roles at DoD and in the private sector, Caroline made history as the first woman to be confirmed by the US Senate as general counsel of the Central Intelligence Agency (CIA), part of her 25 years of public sector experience.
Krass has received multiple awards and honors, including the Department of Defense Medal for Distinguished Public Service – the highest DoD award for a non-career federal employee, the CIA Distinguished Intelligence Medal and CIA Director’s Award, the John Marshall Award – the highest Department of Justice Award for an attorney, and the Department of State Superior Honor Award.
She has served in a number of advisory roles in the Intelligence Community as well as on the American Bar Association Standing Committee on Law and National Security, the Advisory Board of the National Security Institute at the Antonin Scalia Law School at George Mason University, and the Advisory Board of the Cybersecurity Law Institute at Georgetown University Law Center.
Jan 24 2025
A Time of Transformational Change: Kempinski Hotels Announces New Executive Leadership Team with Chief Financial Officer and Chief Product Officer Appointments
Geneva, 23 January 2025 – Heralding the beginning of a new era, Kempinski Hotels announces a new executive leadership team tasked with developing and repositioning Europe’s oldest luxury hotel group. Under the stewardship of Barbara Muckermann, Kempinski’s Group Chief Executive Officer, two key senior leadership positions have been appointed, positioning Kempinski as a dynamic, world-class leader in the luxury hospitality industry, ready to embark on a new chapter.
“I am absolutely thrilled to welcome Gordon and Rasha to the senior leadership team at Kempinski Hotels. Now is a pivotal time for the company as we usher in a new era of the brand’s 127-year journey in the luxury hospitality space. We are at the precipice of transformational change and with these strategic appointments, I am excited for what’s to come. Gordon and Rasha represent the best in their fields, and I look forward to working closely with them to define the next chapter for this iconic brand,” says Barbara Muckermann, Group Chief Executive Officer.
Gordon Drake has been appointed as the new Chief Financial Officer for Kempinski Hotels. In his role, Gordon will oversee the company’s financial operations, analysis and risk assessment. Gordon will also play a vital role in the company’s strategic initiatives moving forward and ensure the effective utilisation of financial resources to enhance profitability and drive growth.
A noted leader in the real estate and hospitality industry, Gordon joins Kempinski with over 30 years of global experience in corporate capital markets, asset management, risk management as well as the development and implementation of operational and financial strategy.
“I am delighted to join the Kempinski family at such an exciting time in the company’s journey. With a legacy of excellence in luxury hospitality, I look forward to working alongside the talented team to drive sustainable growth, strengthen financial strategies, and create long-term value for our stakeholders. Together, we will continue to elevate the Kempinski experience and build a strong foundation for future success,” says Gordon Drake, Chief Financial Officer.
Gordon most recently held the position of Chief Executive Officer for The Doyle Collection, leading the company out of COVID, overseeing a revamped structure in sales & marketing, driving improved operational standards and loyalty programme participation and investing in the company’s people and culture.
Prior to The Doyle Collection, Gordon held various C-Suite and Board positions, including at Kingdom Hotel Investments, Six Senses Hotels, Resorts & Spas, Westmont Hospitality, Movenpick Hotels & Resorts and The Savoy Hotel.
A British National, Gordon holds a Bachelor of Science from the University of Bristol and is an Associate Chartered Accountant and Associate Member of Corporate Treasurers.
Gordon succeeds Stuart Dickie, Kempinski’s previous Chief Financial Officer. Stuart will remain with Kempinski as an Advisor and will continue to represent Kempinski on various external boards.
Rasha Lababidi has been appointed as the new Chief Product Officer for Kempinski Hotels. In this newly created role, Rasha will lead product innovation, design and guest experience across the brand’s luxury global portfolio.
With over 25 years of executive marketing management, branding, guest experience, product and concept development, innovation and transformational corporate strategy expertise within luxury hospitality and real estate, Rasha brings a wealth of experience and strategic acumen to the role.
“I am excited to be joining Kempinski, a brand renowned for its exceptional service and luxury experiences. As Chief Product Officer, my focus will be on driving innovation and enhancing the guest journey through thoughtfully curated offerings and forward-thinking solutions. I look forward to collaborating with the team to continue delivering world-class products that align with our commitment to excellence and meet the evolving needs of our discerning guests,” says Rasha Lababidi, Chief Product Officer.
Rasha previously held the esteemed position of Senior Director of Marketing at Emaar and Head of Marketing at Al Maabar International Investments (currently Eagle Hills). From innovation to revitalization, Rasha has led brand, marketing and concept development teams for some of the region’s most iconic brands and destinations.
Rasha is also the co-founder of Meraki & Modus, a concept and strategy firm specialising in creating visionary concepts and strategies for luxury lifestyle destinations around the world. To date, Meraki & Modus has successfully delivered over 150 hospitality concepts across four continents in addition to corporate transformation projects for property development, masterplan visioning and go-to-market strategies for some of the worlds’ leading luxury hospitality and property development groups.
Rasha holds a Bachelor of Commerce from Concordia University and a Master of Science from the University of Surrey.
These strategic appointments will be instrumental in accelerating Kempinski’s transformation and growth, marking the beginning of a bold new chapter for Kempinski to set a new benchmark for luxury hospitality.
Jan 22 2025
Marriott International Elects Sean Tresvant to Board of Directors
The board of directors of Marriott International announces the election of Sean Tresvant, Chief Executive Officer of Taco Bell Corp., a wholly owned subsidiary of Yum! Brands, Inc., as an independent director of the company, effective February 12, 2025. Mr. Tresvant is expected to be included in the company’s slate of nominees for election at its upcoming 2025 annual meeting of stockholders.
“We are thrilled to welcome Sean to Marriott’s board of directors,” said David Marriott, Chairman of the Board for Marriott International. “In his time at Taco Bell, Sean has overseen some of the company’s most innovative transformations. He expanded Taco Bell’s presence both domestically and internationally, raised brand awareness through successful initiatives like Taco Bell’s Taco Tuesday, and has grown the company’s in-store and digital sales while strengthening and deepening its brand loyalty and franchise network. Sean’s leadership has helped the company focus on continuous growth while keeping culture front of mind—taking care of associates, customers, franchisees, and the communities they serve. As Marriott focuses on innovating for the future, Sean will be a valuable addition to our board.”
As the CEO of Taco Bell, Mr. Tresvant drives growth strategies, franchise operations, and overall company performance. He is transforming the business and accelerating profitable growth while keeping social impact at the core of the brand. Mr. Tresvant also holds the position of Vice Chairman of the Taco Bell Foundation and is a founding member of the Black Executive CMO Alliance (BECA) where he advocates for opportunity and access for Black marketing professionals. Before joining Taco Bell, Mr. Tresvant spent over 15 years at Nike, culminating in the role of Chief Marketing Officer for the Jordan Brand. There, he was responsible for overseeing and setting the consumer journey and execution of brand campaigns, product marketing, creative collaborations, athlete sponsorships, and omni-channel marketplace design. He also held positions at Time Inc.’s Sports Illustrated brand and PepsiCo.
Born and raised in Seattle, Mr. Tresvant received his MBA from Seattle University and his BA and MA in Communications from Washington State University, where he also played basketball for the Cougars.
With the election of Mr. Tresvant, the Marriott International board will expand to 13 directors, 10 of whom are independent. The members of Marriott International’s board of directors will be:
- David S. Marriott, Chairman of the Board; Former President, U.S. Full Service Managed by Marriott, Marriott International, Inc.
- Anthony G. Capuano, President and Chief Executive Officer, Marriott International, Inc.
- Isabella D. Goren, Former Chief Financial Officer, American Airlines, Inc. and AMR Corporation
- Deborah Marriott Harrison, Global Cultural Ambassador Emeritus, Marriott International, Inc.
- Frederick A. Henderson, Marriott International’s Lead Director; Former Chairman and Chief Executive Officer, SunCoke Energy, Inc.
- Lauren R. Hobart, President and Chief Executive Officer, DICK’S Sporting Goods
- Debra L. Lee, Former Chairman and Chief Executive Officer, BET Networks
- Aylwin B. Lewis, Former Chairman, President and Chief Executive Officer, Potbelly Corporation
- Margaret M. McCarthy, Former Executive Vice President, CVS Health Corporation
- Grant F. Reid, Former President and Chief Executive Officer, Mars, Incorporated
- Horacio D. Rozanski, Chairman, Chief Executive Officer and President, Booz Allen Hamilton Inc.
- Susan C. Schwab, Professor Emerita, University of Maryland and Former U.S. Trade Representative
- Sean C. Tresvant, Chief Executive Officer, Taco Bell Corp.
Jan 21 2025
Seren Appoints Mark Wouters as COO
Welsh luxury hospitality group, Seren, has appointed Mark Wouters as its chief operating officer.In his new role, Wouters will be responsible for overseeing daily operations, “fostering a culture of innovation and service”, and guiding the strategic development of the group. He will report directly to founder and CEO, Neil Kedward.
Seren portfolio, known for its seamless blend of luxury, heritage, and rooted connection to each of its locations, has earned a reputation for excellence and exceptional guest experiences. As COO, Mark will be responsible for overseeing daily operations, fostering a culture of innovation and service, and guiding the strategic development of the group as it continues to grow and evolve.
This new role of Chief Operating Officer has been created to provide the leadership capacity to drive the group’s ambitious growth strategy. As COO, Mark will lead Seren’s team of hospitality leaders and professionals to deliver the world-class guest experiences the group strives for. He will report directly to the Founder and Chief Executive Officer, Neil Kedward.
With a wealth of international hospitality experience spanning over 25 years, Mark has held senior leadership roles in some of the world’s most distinguished luxury hotels and resorts, including The Langham, Shanghai; The PuXuan Hotel & Spa in Beijing; Anthology Group across Asia; and the Huka Lodge in New Zealand.
Mark’s career has encompassed both large and small luxury boutique hotel venues, defined by a deep commitment to operational excellence, guest-centric innovation, and sustainable luxury. His most recent role as Managing Director of The Langham, Shanghai, saw him elevate the property’s profile through meticulous service delivery and team leadership.
His tenure as Managing Director of Anthology, a boutique collection of hotels, clubs, and serviced residences in Asia, demonstrated his ability to craft extraordinary guest experiences in unique, remote settings.
At The PuXuan Hotel & Spa, an ultra-luxury urban retreat in Beijing, he was instrumental in shaping the hotel’s opening strategy as General Manager, positioning it as one of China’s premier luxury destinations.
His experience in Oceania began at the world-renowned Huka Lodge in New Zealand, where he joined as Restaurant Manager, before being rapidly promoted to overall General Manager of the Huka Lodge and its sister property, Dolphin Island, in Fiji.
Mark Wouters Chief Operating Officer of Seren, comments:
“I am excited to join Seren Collection, a brand that resonates with my passion for authentic, luxury hospitality and sustainability,” said Mark Wouters. “With Seren’s strong foundation and inspiring vision, I look forward to working with the talented team to deliver exceptional experiences that highlight the best of Wales.”
Neil Kedward Chief Executive of Seren, comments:
“We are all thrilled to welcome Mark Wouters to our leadership team here in Wales. Having him on board is a real game-changer for us,” said Neil Kedward. “His extensive experience across some of the world’s finest properties speaks for itself, but what really excites me is the way he thinks about luxury and leadership – calm, collaborative, and always guest-focused. Mark’s journey from the vibrant, fast-paced metropolis of Shanghai to the rolling green hills of Wales, brings a unique perspective that aligns beautifully with our values here at Seren. We are not just adding a COO; we’re welcoming someone who’s going to shape our future in ways that matter. I can’t wait to see where we can take Seren together. We have already fallen for his well-travelled French Pug, Gingko.”
Also read my interview with Mark Wouters earlier in Shanghai My Interview with Langham Shanghai Xintiandi Managing Director
Jan 21 2025
Hyatt Continues Brand-Focused Evolution with Appointment of Javier Águila as Global All-Inclusive Portfolio Leader
Hyatt announces the next step in its evolution toward a more brand-focused organization: the appointment of Javier Águila as President, Inclusive Collection, effective March 1, 2025, in addition to his current role as Group President, EAME, overseeing Hyatt’s Europe, Africa and Middle East region.
The appointment of a dedicated leader for Hyatt’s global all-inclusive portfolio spanning approximately 55,000 rooms reflects greater focus and differentiation to maximize the potential of Hyatt’s 11 Inclusive Collection brands. This includes the Bahia Principe Hotels & Resorts brand, which last month entered Hyatt’s portfolio as part of a 50/50 strategic joint venture with Grupo Piñero. Águila serves on the Board of the joint venture.
Águila’s appointment comes on the heels of Hyatt’s launch of five distinct brand portfolios – Lifestyle, Luxury, Inclusive, Classics and Essentials – as well as the formation of a dedicated Lifestyle group, led by Amar Lalvani. Further announcements relating to a new Luxury group will be forthcoming later this year.
“With our distinct brand portfolios and dedicated leadership, we are strengthening our commitment to delivering experiences that meet the needs of our very different guest and customer bases,” said Mark Hoplamazian, President & CEO, Hyatt. “Javier came to Hyatt through the acquisition of Apple Leisure Group in 2021, and between his vast all-inclusive expertise and the growth momentum the EAME region has seen under his leadership since 2022, I am confident he will bring the full potential of our growing Inclusive Collection to bear and further advance Hyatt’s position as a leader in all-inclusive, caring even more deeply for guests, customers and owners in this exciting segment. Javier possesses a growth mindset and is filled with ideas for innovation and continuous improvement in performance for all our Inclusive Collection brands.”
In his expanded role, Águila will oversee all aspects of Hyatt’s global all-inclusive business, including development, operations, branding, and commercial performance, working closely with functional teams around the world.
Jan 20 2025
Hilton Hurghada Plaza Red Sea Egypt appoints Magdy Halim as new hotel general manager
Hilton Hurghada Plaza has announced the appointment of Magdy Halim as new general manager. Halim holds nearly three decades of hospitality experience, spanning across numerous regions, including China, the Middle East, and Europe. He has worked with globally esteemed hotel brands including, Hyatt, Marriott, Sofitel, Wanda, Radisson, and InterContinental.
Halim began his career in 1997 as a sales executive and has since advanced through the ranks to assume pivotal roles, such as director of sales and marketing and hotel manager. He gained his first general manager role in 2012 at Maritim-HMS Hotel in Egypt, before moving to China in 2013 to lead Maritim Hotel Shenyang. Prior to his appointment at Hilton Hurghada Plaza, Halim served as general manager at InterContinental Hotel, Foshan.
Over the years Halim has received a number of accolades including, being named the Best Foreign General Manager by Liaoning Province in China. He was also recognised as one of the Top 10 Influential Figures in the Chinese hospitality industry. Halim has shared his experiences and expertise to the academic field, as a visiting lecturer at universities in Alexandria, Shenyang, and Shanghai. He is known for his strategic vision and his ability to drive sustainable development within the hospitality sector.
Also read my interview with Madgy Halim earlier My Interview with Radisson Collection Yangtze Shanghai GM
Jan 16 2025
Nina Hospitality appointment: Charis Yim is now the new General Manager of Nina Hotel Tsuen Wan West in Hong Kong
Charis Yim has been appointed General Manager at Nina Hotel Tsuen Wan West in Hong Kong, while concurrently continuing her role as Group Deputy General Manager – Commercial.
With over 30 years of extensive experience in international luxury hotel management, Charis brings a profound wealth of knowledge to her new position. In her role as General Manager, she will assume full responsibility for the Hotel’s operations and lead the team in delivering exceptional hospitality experiences to guests.
Charis joined Nina Hospitality in 2020, bringing with her a strong background from senior leadership positions at several prestigious international hotel brands, including The Peninsula Hong Kong, InterContinental Hong Kong, Mandarin Oriental Macau, JW Marriott Hong Kong, and Grand Hyatt Hong Kong.
During her tenure as Group Deputy General Manager – Commercial, Charis successfully introduced various new initiatives at Nina Hotel Tsuen Wan West. These initiatives included actively diversifying the Hotel’s customer segments to encompass airline crews, leisure and MICE travellers, business guests, youth hostel guests, and long-stay guests, all aimed at providing quality experience for every visitor. Additionally, she played a pivotal role in establishing the lounge facility and communal space, Nina Communal.
Simon Manning, Managing Director of Nina Hospitality, remarked on Charis’s appointment, saying, “We are delighted to have Charis step into this vital role at Nina Hotel Tsuen Wan West. Her extensive experience in luxury hotel management, combined with her proven track record of driving success and prosperity for the company, uniquely positions her to contribute to the Hotel’s transformation and repositioning efforts. We are confident that under her guidance, the Hotel will continue to elevate its offerings.”
Charis expressed her enthusiasm by stating, “I am truly honoured to lead Hong Kong’s largest hotel. The hospitality industry is fundamentally people-centric; creating an outstanding work environment for talented individuals to warmly welcome every guest is the mission of a hotel general manager. I look forward to leveraging my experience and passion to guide our hotel towards a brilliant future.”
Credit hospitalitynet
Jan 14 2025
The Ritz-Carlton Maldives, Fari Islands has appointed Oliver Eller as General Manager
The Ritz-Carlton Maldives, Fari Islands is delighted to announce Oliver Eller as the newly appointed General Manager for the property. With an illustrious career spanning over 32 years in the travel, hospitality, and ultra-luxury sectors, Oliver brings unparalleled expertise and leadership to this esteemed role.
Throughout his career, Oliver has held prominent leadership positions with some of the most well-known hospitality brands across the globe, showcasing a proven track record of excellence in operations, guest satisfaction, and innovative business strategies. In addition, Oliver has been part of the Ritz-Carlton journey, having served as the opening General Manager for The Ritz-Carlton properties in Moscow, Wolfsburg, and Schloss Hotel, Berlin. He also brought his expertise to the pre-opening committees for several Ritz-Carlton properties, including Berlin, New Orleans, Sharm El Sheikh, and Buckhead.
In his new role at The Ritz-Carlton Maldives, Fari Islands Oliver will oversee all aspects of the resort’s operations, ensuring the delivery of unparalleled guest experiences that align with The Ritz-Carlton’s renowned luxury standards. He will lead a diverse and dedicated team, fostering a culture of excellence, innovation, and personalised service. Oliver’s experience will be reflected in his focus on implementing strategic initiatives to enhance operational efficiency, drive revenue growth, and strengthen the resort’s positioning in key markets.
The Ritz-Carlton Maldives, Fari Islands, warmly welcomes Oliver Eller, whose visionary approach and commitment to excellence will further solidify the resort’s position as a leader in ultra-luxury hospitality.
Jan 14 2025
Hard Rock International Names Josh Dlabal Director of Global Sales, Meetings and Events
Hard Rock International today announced the promotion of Josh Dlabal to Director of Global Sales, Meetings and Events. He reports to Danielle Babilino, Senior Vice President of Global Sales and Marketing.
Dlabal’s responsibilities include leading the meetings and events team that builds relationships with clientele and overseeing the development and execution of strategic MICE (meetings, incentives, conferences and exhibitions) sales and marketing activations.
“We are thrilled to have Josh take on this new role. His extensive experience in the meetings and events industry as well as proven track record of driving revenue and client satisfaction make him the perfect fit to bring new B2B customers to Hard Rock Hotels and Hotels & Casinos around the world,” said Babilino.
Since May 2023, Dlabal served as the Director of Sales at Hard Rock Hotel New York, where he led a dynamic team at the Times Square luxury property and significantly grew revenue. Prior to joining Hard Rock, he successfully led the rebranding of Hotel Saint Clair from a 2.5-star historic property to a 4-star independent hotel, spearheaded revenue-generating sales initiatives at The Hotel Wilshire and The Goodland in Los Angeles and Santa Barbara, and managed planning and execution of conference services at Hotel Allegro in Chicago.
“Creating flawless, unforgettable experiences for our clients is the driving force behind my work, so the opportunity to transition from a standout local property to global meetings and event sales at Hard Rock International is both a privilege and an exciting new chapter,” said Dlabal. “I look forward to working with our talented team and driving revenue growth at our iconic properties.”
Jan 10 2025
The St. Regis Beijing Appoints New Chef De Cuisine of Danieli’s
The St. Regis Beijing is delighted to announce the appointment of the talented Chef Nicoletta Santoro as the new Chef De Cuisine of Danieli’s, the hotel’s celebrated Italian restaurant. With an impressive background rooted in her hometown of Bari, located in the picturesque Puglia region of Southern Italy, Chef Santoro brings a vibrant passion for food that reflects her deep connection to nature and its diverse offerings.
Chef Santoro’s commitment to sustainability shines through her impressive career, having traveled across Italy, starting in the enchanting landscapes of Tuscany before making her way to Copenhagen, Denmark, where she immersed herself in the realm of sustainable dining.
Her groundbreaking experience at the Noma (3 Michelin Stars, 5 times #1 Worlds 50 Best Restaurants) led by world renowned Chef Rene Redzepi introduced her to innovative techniques in flavor exploration, through fermentation and foraging.
Further experience at Terra, a prestigious Michelin Green Star restaurant, where she embraced a zero-waste philosophy.
At Lupa, a highly regarded vegan establishment in the heart of Copenhagen enhanced her skills in crafting distinctive dishes that celebrate the seasonal bounty of nature.
These culinary adventures have uniquely positioned Chef Santoro to create impactful dishes using minimal ingredients while maximizing their taste and aesthetic.
Chef Santoro refined her culinary expertise at ReD Academy in the scenic Abruzzo region. There, she participated in a gastronomic and cultural project at Mammaróssa, a pioneer of sustainable, farm-to-table cuisine in Central Italy—an experience that further solidified her commitment to sustainable practices.
Now, Chef Santoro is poised for her next adventure at the St. Regis Beijing, where she aims to introduce her passion for sustainable Italian cuisine and explore exciting culinary fusions within this dynamic city. Under her stewardship, Danieli’s promises to elevate dining experiences, offering guests a captivating journey that intertwines tradition and innovation, while embracing the essence of sustainable gastronomy.
北京瑞吉酒店任命Nicoletta Santoro为丹尼艾丽意大利餐厅主厨
北京瑞吉酒店近日欣然宣布，才华横溢的尼科莱塔·桑托罗被任命为酒店丹尼艾丽意大利餐厅的主厨。桑托罗师傅来自意大利南部风景如画的普利亚地区的巴里市，她对食物充满热情和活力，深刻体现了她与自然的紧密联系。
桑托罗师傅在可持续发展方面的承诺贯穿其职业生涯。她的足迹遍布意大利，从迷人的托斯卡纳风光开始，随后前往丹麦哥本哈根，深入探索可持续饮食。在知名的厨师Rene Redzepi的带领下，她在米其林三星Noma餐厅（五次荣获“全球50佳餐厅”第一名）的开创性经历，让她接触到通过发酵和野生采集进行风味探索的创新技术。此外，她在享有盛誉的米其林绿星餐厅Terra工作时，秉承了零废弃的理念；而在位于哥本哈根著名的素食餐厅Lupa的经历，也进一步提升了她在运用当季食材创造独特菜肴方面的能力。
这些美食冒险使桑托罗师傅能够以最少的原材料创造出具有深远影响的菜品，同时最大化其味道和美感。她在风景如画的阿布鲁佐地区ReD Academy中提升了自己的烹饪专长，在这里，她参与了Mammaróssa的美食与文化项目，这是一家在意大利中部致力于可持续、农场直达餐桌的先锋学院，这段经历进一步巩固了她对可持续实践的承诺。
如今，桑托罗师傅将在北京瑞吉酒店开启她的下一次冒险，她希望将她对可持续意大利美食的热情引入这座充满活力的城市，并探索令人兴奋的烹饪融合。在她的带领下，丹尼艾丽意大利餐厅承诺将提升用餐体验，为宾客呈现一段交织着传统与创新的迷人味蕾探索旅程，同时体现可持续美食的精髓。
Also read 也读 New Menu Italian flavors at the Danieli’s, St. Regis Beijing
Jam 9 2025
Jumeirah Appoints Thomas B. Meier As CEO
Jumeirah has announced the appointment of Thomas B. Meier as its new Chief Executive Officer. With extensive industry experience, Thomas has been instrumental in guiding Jumeirah through several important milestones and will now lead the next stage of the Brand’s sustainable growth under its Mission 2030 strategy.
As Chief Executive Officer, Thomas will spearhead Jumeirah’s bold plans to double its portfolio by 2030, focusing on international expansion and solidifying its position as a global leader in luxury hospitality. Under his leadership, Jumeirah aims to continue setting new standards for the industry, building on its strong legacy and reinforcing its commitment to deliver enriching guest experiences rooted in culture and connection.
Thomas, who served as Chief Operating Officer since October 2021 and most recently as Interim Chief Executive Officer, takes on the role during a pivotal time for the brand.
During 2024, Thomas led milestone achievements, including Jumeirah’s entry into Africa with the launch of Jumeirah Thanda Island in Tanzania and Jumeirah Thanda Safari in South Africa as well as other upcoming launches, while also strengthening the leadership team with several senior appointments.
With a distinguished career spanning several decades, Thomas has also led operations and global expansion for renowned brands, including Raffles.
Commenting on his appointment, Thomas B. Meier said: “Jumeirah has always set new benchmarks in luxury hospitality, consistently delivering extraordinary guest experiences. As we gear up for the opening of Jumeirah Marsa Al Arab and continue to expand into new markets, I am honoured to lead Jumeirah’s next chapter. With bold ambitions, Jumeirah will continue to innovate, staying ahead of industry trends and exceeding the ever-evolving expectations of the most discerning guests. Our vision is to establish Jumeirah as one of the foremost influential hospitality brands worldwide.”
In line with its global expansion vision, Jumeirah recently unveiled several high-profile properties, including the two new iconic destinations in Africa; Jumeirah Red Sea in Saudi Arabia; Jumeirah Marsa Al Arab in the United Arab Emirates, and Jumeirah Le Richemond Geneva in Switzerland.
Today, Jumeirah operates a portfolio of 30 properties across the Middle East, Africa, Europe, and Asia. The brand is actively pursuing owner and operator opportunities in major gateway cities and resort destinations worldwide, further strengthening its position as a leader in the global luxury hospitality sector.
Jan 7 2025
Jos Vranken has been appointed President of the Board of Directors at Hotelschool The Hague
Jos Vranken will take on his new role as President of the Board of Directors of Hotelschool The Hague on 1 April 2025, succeeding Regine von Stieglitz.
With an impressive track record of 17 years as Managing Director of the Netherlands Board of Tourism & Conventions (NBTC), Jos has built extensive knowledge, experience, and networks in the sector. During this period, he collaborated closely with various educational institutions, including through the NBTC-initiated National Data Alliance for the hospitality industry.
For several years, he also served as NBTC’s Director for the United Kingdom, Ireland, and Scandinavia, based in London. Prior to his tenure at NBTC, Jos held roles such as Director of Sales and Marketing at Avenance Netherlands, one of the country’s largest catering companies at the time, and Sales and Marketing Manager at hostel chain Stayokay.
Dec 18 2024
Steve Wahrlich has been appointed Board Chairperson at BWH Hotels
BWH Hotels today announced that its Board of Directors has elected Steve Wahrlich as Board Chairperson for 2025. Wahrlich, who previously served as the Board’s Vice Chairperson, brings decades of hospitality experience and over 40 years of BWH Hotels ownership to his role as Chairperson. The Board of Directors also elected Viral Patel as Vice-Chairperson and Rajesh Patel as Secretary-Treasurer.
Wahrlich has owned and operated BWH Hotels properties for over 40 years. His portfolio includes the Best Western Plus® Clocktower Inn, a Best Western® Hotels & Resorts property in Billings, Montana, since 1966. Under his stewardship, the hotel has earned the renowned TripAdvisor Travelers’ Choice Award for seven consecutive years. In addition to this property, Wahrlich is an owner of the Best Western Plus Hilltop in Redding, California, which has been part of the BWH Hotels family since 1977.
In addition to his work with BWH Hotels, Wahrlich serves as Vice-Chair of RiverStone Health, Montana’s largest community health care center. He is also an active member of the Board of Directors of the Montana Lodging & Hospitality Association. His leadership also extends to local community efforts, having served on the Board of Directors for the City of Billings Tourism Improvement District, the Downtown Billings Tax Improvement District, and several other regional associations.
A Denver, Colorado native, Wahrlich holds a degree in Real Estate Management and Finance from the University of Colorado. While he has worked across the country, he now resides in Billings, Montana, with his wife, Vicki. Together, they have five children and six grandchildren.
Dec 17 2024
Hildegard Anzenberger has been appointed General Manager at Capella Hanoi
Hildegard Anzenberger joins Capella from The Langham, in Hefei, China, bringing her extensive international luxury hospitality experience, including a deep understanding of Southeast Asia, to Capella Hanoi.
Known for her strategic vision, Hildegard has also championed sustainability and innovation initiatives and achieved high guest satisfaction and operational efficiency throughout her career.
With a focus on staff development and a commitment to collaborative culture, she has earned industry accolades including the Food and Beverage Stelliers Award in 2017.
Dec 17 2024
Antonio Saponara has been appointed General Manager at Capella Bangkok
Saponara moves to Capella Bangkok from his tenure as general manager at Patina Maldives, Fari Islands, where he built a motivated, high-performing team and a culture of exceptional service. He has been pivotal in implementing innovative sustainable practices. He deepened Patina Maldives’ local community connections, blending international expertise with local talent.
His leadership at Patina Maldives and previously at Bulgari Hotels & Resorts in Moscow and Beijing, and Ritz-Carlton in Shanghai, ensures a seamless continued path of success for Capella Bangkok, which was recently named the World’s Best Hotel and Asia’s Best Hotel by World’s 50 Best Hotels 2024.
Dec 17 2024
Four Seasons Resort Langkawi appoints Tobias Emmer as Resort Manager
Four Seasons Resort Langkawi announces the appointment of Tobias Emmer as its new Resort Manager. With more 20 years of experience in the world of luxury hospitality, Tobias brings proven credentials and a dynamic new energy to the island retreat. From Munich and London to Shanghai and Chiang Rai, his globally honed background in guest experience, team development and leadership promises to amplify the Resort’s offerings, burnishing “the jewel of the Andaman Sea” to an even brighter sheen.
“Over the years, I’ve learned that excellence isn’t just about delivering service, it’s about crafting moments. How do you preserve the unique feeling of a place while elevating the guest experience? How do you strike a balance between luxury, authenticity and connection? Therein lies the magic,” he explains.
Born into a family with a passion for hospitality, Tobias inherited the “hotel gene” from his uncle, a lifelong hotelier. As a teenager, instead of getting paper routes like his friends, he chose to work in a kitchen where he made salads and washed dishes, followed by an apprenticeship program at an acclaimed luxury hotel in Munich. He later graduated with a bachelor’s degree in tourism, while working in London with the same hotel group.
After several years in London, he set sail for Shanghai to join the opening team of a new five-star hotel. This would prove to be a career-defining move for Tobias, who has never looked back since, spending the last 12 years across remarkable properties in Asia Pacific.
Joining Four Seasons Resort Maldives at Kuda Huraa in 2015, his talent and perseverance accelerated his rise from Front Office Manager to Director of Rooms. In 2018, he became Resort Manager for the first time, overseeing day-to-day operations at Four Seasons Tented Camp Golden Triangle in serene Chiang Rai, Thailand, before moving to the vibrant Four Seasons Hotel Singapore, where he served as Hotel Manager for the last two and a half years.
Now, coming to Langkawi feels like a full circle moment for Tobias, who returns to island life with new perspectives and a fresh excitement as he takes charge of all aspects of resort operations.
“Langkawi is genuinely special – there’s a natural beauty here that you can’t help but feel connected to, and Four Seasons stands out with its unique character and deep sense of place. The Resort’s drama and style remain true to its island roots, with just the right amount of flair thrown in. And let’s be honest, you can’t beat that beach!” he says, sharing his eagerness to immerse in local rhythms and collaborate with his talented colleagues to showcase the destination’s incredible spirit for travellers.
As a leader, Tobias is well known for his enthusiastic mentorship, finding immense fulfilment in supporting team members to unlock their full potential. His favourite quote, from Eleanor Roosevelt, sums up his philosophy perfectly: “True hospitality consists of giving the best of yourself to your guests.”
It comes as little surprise that this globetrotter is also an avid traveller in his leisure time, forever ready to hop onto a plane in search of new inspiration. An art enthusiast, he enjoys tracking down creativity in unexpected places, always on the lookout for novel ideas that can translate into something special for his guests back at Four Seasons Resort Langkawi.
Dec 11 2024
Anthony Gill takes on the role of General Manager at Patina Maldives, Fari Islands
Capella Hotel Group has announced key executive appointments across its properties in Asia and the Maldives, the leadership appointments span four destinations: Patina Maldives, Fari Islands, Capella Bangkok, Capella Hanoi and Capella Taipei (Q1 2025), showcasing the group’s dynamic approach to talent development in luxury hospitality.
Among the appointments is Anthony Gill, who has been named General Manager of Patina Maldives, Fari Islands.
Gill joins the property with over two decades of experience in luxury hospitality, having successfully rebranded prestigious resorts such as the Four Seasons Resort Nam Hai in Hoi An, Vietnam. His leadership at Four Seasons properties in China and Thailand further solidified his reputation for operational excellence and innovative guest experiences.
Gill is tasked to guide Patina Maldives into a new era as a transformative luxury destination, creating meaningful experiences in harmony with the island as a marine sanctuary.
Dec 7 2024
The St. Regis HK names Richard John Taffs as new general manager
The St. Regis Hong Kong has appointed Richard John Taffs (pictured) as general manager, effective from 2 December 2024, succeeding Javier Albar.
In his new role, he reports to Bart Buiring, the managing director for luxury in Greater China at Marriott International. He is tasked at overseeing all hotel operations, including setting strategic goals for the hotel and effectively communicating their importance to the staff.
He will assist in resolving guest complaints and managing booking and billing issues. Additionally, he will focus on the hotel’s profitability by overseeing revenue targets and creating departmental budgets; as well as ensuring guest satisfaction and maintaining the St. Regis Hong Kong’s reputation for providing an exceptional experience will also be key responsibilities.
With 43 years of experience in hospitality, beginning as an apprentice chef in London, Taffs has cultivated an extensive leadership journey that spans the globe, including management roles in Germany, France, the Philippines, Thailand, and Greater China, where he first arrived in 1993.
For the past two decades, Taffs has helmed various senior roles at Marriott International, most recently serving as senior vice president of operations for Greater China.
In this capacity, he championed operational excellence and people-centreed leadership, driving remarkable achievements that included integrating the Starwood portfolio into Marriott and enhancing the luxury guest experience across the region.
His previous roles, including market vice president of luxury Greater China and area director of operations for South China, underscore his commitment to elevating service quality and operational integrity.
Dec 5 2024
Shelia Lohmiller named Chair Emerita/Founder at Network of Executive Women in Hospitality (NEWH)
NEWH, Inc. (Network of Executive Women in Hospitality), a premier association committed to scholarships, advancing education, mentorship, and networking in the hospitality industry, announces that NEWH, Inc. Past President Chris Tucker assumed the position of CEO of NEWH, Inc. and NEWH Canada, Inc., effective on November 1st, 2024. Previous CEO Shelia Lohmiller transitioned to NEWH, Inc. Chair Emerita/Founder, where she will still serve as an active and critical part of the organization. Tucker, who also serves as President of NEWH Canada, Inc., turned that role over to Tara Witt, current Vice President of Finance for the NEWH Canada, Inc. Board of Directors.
“Shelia has mentored so many, including me,” Tucker said. “She’s been an invaluable support to countless NEWH members.” As Lohmiller transitions into her new role, Tucker assures her presence will remain strong. “She’ll continue guiding me and maintaining the same level of commitment. So, if anyone needs her, she’ll still be available—but only for friendly calls!”
Dec 5 2024
Chris Tucker named Chief Executive Officer (CEO) at Network of Executive Women in Hospitality (NEWH)
NEWH, Inc. (Network of Executive Women in Hospitality), a premier association committed to scholarships, advancing education, mentorship, and networking in the hospitality industry, announces that NEWH, Inc. Past President Chris Tucker assumed the position of CEO of NEWH, Inc. and NEWH Canada, Inc., effective on November 1st, 2024. Previous CEO Shelia Lohmiller transitioned to NEWH, Inc. Chair Emerita/Founder, where she will still serve as an active and critical part of the organization. Tucker, who also serves as President of NEWH Canada, Inc., turned that role over to Tara Witt, current Vice President of Finance for the NEWH Canada, Inc. Board of Directors.With over 35 years in the interior design industry, Tucker began her career at Fanshawe College in London, Ontario, before shifting to the supply side in the industry. As the founder of Tucker and Associates, she closely collaborated with purchasers, property owners, designers, and architects. As she transitions, Tucker and Associates will continue its legacy under new leadership.
A true champion of NEWH, Tucker joined the organization in 2005 and has since held more than 40 different board positions—from treasurer, president, and executive advisor on the NEWH Toronto Chapter Board to NEWH, Inc. board positions including vice president, president-elect, and her most recent tenure as president and past president of the NEWH, Inc. Board and NEWH Canada, Inc.
Dec 3 2024
Rocco Forte Hotels has appointed Elena Black as Senior Vice President of Marketing
Rocco Forte Hotels is pleased to announce the appointment of Elena Black as Senior Vice President of Marketing, joining the Executive Leadership team.
With extensive experience in luxury and lifestyle marketing, Elena has been an invaluable addition to the company, joining during a pivotal stage in its journey toward growth.
With over two decades of experience in the hospitality industry, Elena brings a wealth of expertise in brand development, marketing strategy, and customer engagement.
Prior to joining Rocco Forte Hotels, Elena spent more than 13 years at Six Senses, where she played a pivotal role in shaping its distinctive and powerful brand.
After further integration of Six Senses into IHG Hotels & Resorts, Elena was promoted to Head of Global Luxury & Lifestyle Marketing. She was tasked with elevating luxury marketing for the company and a broader portfolio of luxury brands, including Regent, InterContinental Hotels & Resorts, Vignette Collection, and Kimpton Hotels & Restaurants, along with ongoing management of marketing efforts for Six Senses.
Elena’s remarkable record of accomplishment in luxury brand development, digital marketing, and driving customer loyalty will greatly strengthen Rocco Forte Hotels’ brand marketing initiatives. Her innovative strategies and forward-thinking approach will be key in further elevating the brand’s presence and positioning in the market.
Nov 20 2024
The Azure Qiantang, a Luxury Collection Hotel, Hangzhou has appointed new DOSM
The Azure Qiantang, a Luxury Collection Hotel, Hangzhou has appointed Keynes Hu as the new Director of Sales and Marketing. Keynes will be fully responsible for the hotel’s sales and marketing activities, driving the hotel’s continued development in the competitive market.
Keynes has achieved a Master’s degree in Hotel and Tourism Management from Hong Kong Polytechnic University. He has previously held positions in different international hotel groups such as Four Seasons, Hyatt, Hilton, and InterContinental.
“I am honoured to join The Azure Qiantang, a Luxury Collection Hotel, Hangzhou. I will optimize market strategy and work closely with the team to enhance revenue, while expanding the hotel brand influence in the market.” Keynes said.
The hotel believes that Keynes’ keen market insight and rich management experience will lead the sales and marketing team to achieve even better results in the future, thus furthering the hotel’s development.
杭州绿城尊蓝钱江豪华精选酒店近日宣布任命胡珂先生为酒店市场销售总监。胡珂先生将全面负责酒店销售及市场推广等管理工作。
胡珂先生取得香港理工大学酒店及旅游管理硕士学位，进一步强化了他在酒店开业筹备、市场营销及运营管理方面的理论体系和实践能力，形成了系统化的酒店经营管理创新理念。
他曾先后在四季、凯悦、希尔顿及洲际等全球知名酒店集团旗下酒店任职。多年的奢华品牌酒店工作经历，胡珂先生积累了丰富的市场营销与运营管理经验。
对于此次履新，胡珂先生表示“我非常高兴加入杭州绿城尊蓝钱江豪华精选酒店，我将进一步优化酒店的市场营销策略，与团队紧密合作，致力于提升酒店的品牌和市场影响力，进而助力酒店创造更好的经营绩效。”
酒店相信，胡珂先生凭其敏锐市场洞察力及丰富市场销售管理经验，将带领杭州绿城豪华精选酒店的市场销售团队在未来再创佳绩，为酒店的发展注入新的动力。
Nov 19 2024
W Kuala Lumpur Appoints Zoe Seow As New Director Of Sales & Marketing
W Kuala Lumpur has announced the appointment of Zoe Seow as its new Director of Sales & Marketing, effective November 4, 2024.
With a remarkable career spanning nearly two decades in the hospitality industry, Zoe brings a wealth of expertise in sales, marketing, revenue optimization, and strategic growth to the W Kuala Lumpur team.
She steps into the role, succeeding Lisa Low, who has recently been promoted to Hotel Manager. With this transition, she takes on the responsibility of filling some big shoes and upholding the high standards set by her predecessor.
Zoe began her journey at Equatorial Regional Office as a Reservation Agent, where her dedication quickly propelled her forward. She advanced to the role of Account Manager at Renaissance Kuala Lumpur Hotel before joining The Westin Kuala Lumpur as Assistant Director of Business Development in 2009. Her outstanding leadership and drive were recognized, and in 2011 she was promoted to Assistant Director of Sales.
In 2012, Zoe joined the Starwood Malaysia National Sales Team as Assistant Director of Sales, playing an integral role within the pioneering group. Her significant contributions continued, and in 2014 she ascended to the role of Director of Sales, where she was instrumental in the successful pre-opening of Four Points by Sheraton Puchong.
Most recently, Zoe served as Director of Sales & Marketing at Le Méridien Kuala Lumpur, where her strategic vision led to impressive growth and strong revenue outcomes across various business segments. Her leadership was further demonstrated through her work with the pre-opening task force for Sheraton Kuching and as part of the countdown team for Moxy Putrajaya in 2024.
Beyond her professional achievements, Zoe is passionate about fitness, especially body combat, and loves experimenting with new baking recipes with her family.
Nov 18 2024
St. Regis Beijing Appoints New Chinese Executive Chef
The St. Regis Beijing is pleased to announce the appointment of West Wei as the new Executive Chef for its renowned Chinese restaurant, Celestial Court.
Chef Wei began his culinary journey in 2008, has remained dedicated to the philosophy of “eating in harmony with nature” with the focus on seasonal dining.
Chef Wei has previously worked at Waldorf Astoria Beijing’s Zijin Mansion; Hua Yue Xuan also in Beijing; and Park Hyatt Shenzhen’s Altitudes. All are Michelin Star restaurants.
With his support in menu development and daily operations, the above restaurants have garnered multiple accolades, including three consecutive Michelin one-star ratings—an achievement that underscores his exceptional talent.
Coming to work at St. Regis Beijing represents a natural extension of his culinary thinking. In his new role Chef Wei aims to fuse the rich flavors of Lingnan cuisine with modern Beijing palate, thus creating innovative Chinese dishes that align with St. Regis’ reputation for combining modern luxury with timeless elegance.
Nov 16 2024
Vakkaru Maldives appoints Teddy Susanto Wiryawan as new General Manager
Vakkaru Maldives announces the appointment of Teddy Susanto Wiryawan as its new General Manager, bringing over 20 years of distinguished luxury hospitality expertise to one of the Maldives’ most beautiful island resorts.
Teddy joins Vakkaru Maldives from Hyatt, where he spent six years as General Manager across a variety of Alila Hotels properties in Southeast Asia. With a proven track record in enhancing guest experiences, Teddy is set to elevate Vakkaru’s status as a top-tier luxury destination.
After graduating from the Bali Tourism Institute in 2001 with a Bachelor of Applied Science in Hotel Administration, Teddy began his career at the Ritz Carlton in Bali. Two years later, he departed his home country of Indonesia for the United Arab Emirates, where he honed his guest relations skills during a six-year tenure with Shangri-La Hotels.
Having managed elite properties like Parrot Cay and the pre-opening of Sailrock Resort in Turks & Caicos, Teddy brings a wealth of knowledge in resort management. His career also includes leadership roles across the globe, from Thailand to the Caribbean. He has consistently driven exceptional hotel operations and enhanced guest satisfaction at each resort.
In his new role at Vakkaru Maldives, Teddy will oversee the resort’s operations, leading the team to enhance its offerings and ensure a guest experience that reflects the renowned Maldivian warmth and hospitality. With his wealth of expertise in both resort and city hotel management, Teddy is set to elevate Vakkaru’s status as a leading destination in the Maldives and beyond.
Nov 14 2024
Mumian Shanghai Expo Appoints Heidi Tang as Hotel General Manager
Yuen Kai Hotel Management Co., Ltd. (a joint venture by China Resources Land and Hyatt Hotels Group) has announced the appointment of Heidi Tang as General Manager of Mumian Shanghai Expo, due to open in the second quarter of 2025. Tang will take full responsibility of the hotel’s operation, positioning, and development strategies.
An extraordinary hotelier from Changsha in Hunan, Tang has over 17 years experience in hospitality. Her career stretches across the country covering global hotel chains such as Marriott, InterContinental, Wanda, as well as overseeing the successful openings and operation of the luxury Niccolo and lifestyle Maqo both under Wharf Hotels, in Changsha.
Prior to this, Tang served as the Area Hotel Manager of Niccolo Changsha and Maqo Changsha.
Mumian Shanghai Expo is scheduled to open in the second quarter of 2025. The property is both the first MUMIAN hotel and the first Unbound Collection by Hyatt in Shanghai. It marks a significant milestone of collaboration between China Resources Land and Hyatt Hotels.
On a personal note, Tang’s appointment also marks her first venture in Shanghai on the career level. The management believes her leadership will continuously inspire and drive the hotel into a success.
润凯控股有限公司任命唐亚航女士为上海世博木棉花凯悦臻选酒店总经理，全面负责酒店的整体运营管理，市场定位及多元发展策略。
来自星城长沙的唐亚航女士拥有超过17年酒店从业经验及专业市场销售背景，曾在多个城市的不同品牌喜来登、威斯汀、洲际、万达、香港九龙仓集团旗下尼依格罗，玛珂等国际品牌酒店担任重要管理职位，并成功筹开和定位两家不同风格的奢华天际酒店和生活方式酒店。她在多个不同职位上展示了独特且出色的才能，持续增长的收入和市场口碑让她所在的每个酒店成为市场竞争群组排名第一的领跑者。履新前，她于长沙尼依格罗酒店和长沙玛珂酒店担任区域酒店经理一职。
酒店将于2025年第二季度正式开业，届时将成为华润置地有限公司与凯悦酒店集团合作后，木棉花与凯悦臻选品牌在上海的第一家开业酒店。此次履新是她在魔都上海的首次启航，她锐意开放且富有激情和灵感，创意和突破的风格将不断激发团队潜能，提高市场口碑，跨越边界，持续开拓收入，利润和品牌的多元发展。
Nov 4 2024
Conrad Maldives Rangali Island appoints Akshat Sinha as the new Resort Manager
Conrad Maldives Rangali Island is pleased to announce the appointment of Akshat Sinha as the new Resort Manager. With over 15 years of experience in luxury hospitality management, Akshat brings a wealth of knowledge and expertise to the resort, where he will oversee all operational aspects and support the resort’s ongoing commitment to excellence.
Akshat’s impressive career includes leadership roles at some of Hilton’s most prestigious properties, such as Hilton Hiroshima and Hilton Tokyo Bay. His extensive experience in managing large-scale renovations, pre-opening operations, and driving commercial activities will be instrumental in enhancing the Conrad Maldives Rangali Island’s already renowned guest experience.
Recognized for his ability to elevate brand presence and streamline operations, Akshat has consistently delivered outstanding results throughout his career. At Hilton Hiroshima, he was a key figure in establishing the hotel as a market leader within six months of opening, ensuring profitability and strong guest satisfaction in a highly competitive environment.
Thomas Hoeborn, General Manager of Conrad Maldives Rangali Island, said, “We are excited to have Akshat on board. His experience and leadership qualities are perfectly aligned with our vision of maintaining our standing as a world-class destination. I am confident that his innovative approach and dedication will further enrich the experiences we offer to our guests.”
In his new role, Akshat will focus on executing key projects, including the ongoing repositioning of the resort’s dining venues and the introduction of new signature experiences that continue to set Conrad Maldives Rangali Island apart as a leader in luxury hospitality. His leadership will be crucial in upholding the resort’s legacy of innovation and ensuring that it remains a top destination in the Maldives.
“I am honored to join Conrad Maldives Rangali Island, known for its pioneering spirit and exceptional guest experiences,” said Akshat. “I look forward to working with the team to continue the tradition of excellence, introduce new initiatives, and further enhance the unique offerings that make this resort truly special.”
Nov 2 2024
The Peninsula Hotels Welcomes Philip Kadoorie as Newly Appointed Deputy Chairman
The Hongkong and Shanghai Hotels, Limited (HSH) is pleased to announce that Mr Philip Lawrence Kadoorie, Non-Executive Director of the Company, will be appointed as the Deputy Chairman of the Board to succeed Mr Andrew Clifford Winawer Brandler with effect from 1 January 2025. Mr Kadoorie will also be appointed as a member of the Executive Committee with effect from 1 January 2025.
Mr Andrew Brandler, Non-Executive Deputy Chairman of the Company, will resign as the Deputy Chairman of the Board with effect from 31 December 2024. Mr Brandler will remain a Non-Executive Director, the Chairman of the Finance Committee and a member of the Audit Committee, Remuneration Committee and Executive Committee. There are no changes in the terms of appointment of Mr Brandler as a Non-Executive Director following Mr Brandler’s resignation as the Deputy Chairman of the Board.
Mr Philip Kadoorie was appointed to the HSH Board in December 2017. He oversees a number of Kadoorie family interests in Hong Kong and overseas. He is a Non-Executive Director and a Member of the Sustainability Committee of CLP Holdings Limited; an Independent Non-Executive Director of CK Hutchison Holdings Limited, and a Director of Sir Elly Kadoorie & Sons Limited.
Mr Kadoorie has achieved a BSc in Communication from Boston University and holds an FAA commercial pilot’s license. He is the son of HSH Chairman, The Hon. Sir Michael Kadoorie, and is 32 years old.
Nov 2 2024
Amanda Hyndman Appointed as Chief Operating Officer at Mandarin Oriental
Mandarin Oriental has announced the appointment of Amanda Hyndman to the position of Chief Operating Officer, effective 1 November 2024, following the retirement of Christoph Mares. At this time, she will also continue in her current role as Chief People & Culture Officer.
Amanda Hyndman’s career spans over 30 years in the luxury hotel industry and she has been with the Group for 18 years. In that time, she has held several senior management roles in Mandarin Oriental hotels in the UK, Hong Kong, Bangkok and Washington DC as well as Area Vice President roles overseeing hotels in the UK, Germany, Czech Republic and Switzerland and thereafter Hong Kong, Macau and Southern China.
Her impressive contribution to the success of the Group led to her appointment as Group Director of Quality & Rooms in 2020 and her subsequent appointment in May 2023 as Chief People & Culture Officer with a task of driving the Group’s evolution from HR to People & Culture.
Under the leadership of Mandarin Oriental’s Group Chief Executive Laurent Kleitman, the Group has recently unveiled a global growth strategy that is focused on elevating its luxury credentials, accelerating the pace of global expansion, and innovating with brand-led, guest centric experiences delivered through an enhanced operating framework that uses digital platforms and enhanced technology to facilitate greater operating efficiency.
Amanda Hyndman is a graduate of University of Strathclyde in Glasgow – United Kingdom
Oct 30 2024
Abe Liao has been appointed Managing Director at The Watergate Hotel
Abe Liao, an esteemed leader in the luxury and lifestyle hospitality industry, has been appointed Managing Director at the famed Watergate Hotel.
With an impressive track record in overseeing premier properties and guiding operations to new heights, Liao brings a wealth of experience, insight, and passion to this iconic property.
Previously, Liao served as Vice President of Operations at Aimbridge Hospitality, where he oversaw up to 20 hotels across the continental United States, with a specialization in Independent and Soft-Branded Hotels.
This diverse portfolio spanned luxury and lifestyle products in major metropolitan markets including Sedona, Dallas, New Orleans and Boston. Liao’s expertise in financial planning, guest experience, and operational management helped position these properties as leading destinations in the competitive hospitality industry.
Prior to Aimbridge, Liao was Regional General Manager at Lore Group in Washington, D.C., overseeing both Riggs Washington DC and Lyle Washington DC. During his tenure, he led Riggs DC to numerous accolades, including its inclusion in Travel + Leisure’s World’s Best Hotel Awards and Condé Nast Traveler’s Readers’ Choice Awards.
His leadership also played a crucial role in establishing Lyle DC as a top-rated soft-deco hotel in Dupont Circle, earning the #1 spot on TripAdvisor’s Travelers’ Choice Awards for Hottest New Hotels in 2022.
Liao’s career is underscored by a deep commitment to community and hospitality excellence. As a sitting member of the Board of Directors for the Hotel Association of Washington DC, he continues to contribute to the local hospitality landscape.
In addition to his professional accomplishments, Liao remains actively involved in the local community. A native Washingtonian, Liao currently resides in Arlington, Virginia, and enjoys road cycling, cooking, and spending time with his family and their rescue dog, Izzy.
Oct 30 2024
Larisa Uskar has been appointed Corporate Director of Brand Marketing at Rotana
Philip Barnes, CEO of Rotana Hotels announced the appointment of Larisa Uskar to the position of Corporate Director of Brand Marketing.
With her extensive experience across global hotel brands such as Jumeirah, Fairmont, Raffles Hotels, Accor, and IHG, Larisa will oversee a comprehensive brand uplift and the development of an innovative marketing strategy at both corporate and property levels.
As part of Rotana’s ongoing commitment to women’s empowerment, Larisa will also play a key role in fostering female leadership and creating opportunities for women to thrive in the hospitality industry. Her leadership will be crucial in positioning Rotana as a global hospitality leader, setting new benchmarks in luxury and service.
Larisa Uskar is a graduate of Les Roches in Bluche – Switzerland
Oct 21 2024
Centara Karon Resort Phuket names David Martens Vice President of Operations and GM
With over 30 years of experience in the hospitality industry, David has been an integral part of the Centara family since 2012, demonstrating a profound understanding of the brand’s DNA, product offerings, and commitment to excellence.
Previously serving as Senior Director of Operations and General Manager of Centara Karon, David has made significant contributions to the resort’s operational success and strategic growth.
His exemplary leadership was recognised in 2017 when he received the General Manager of the Year award for his outstanding performance at Centara Grand Beach Resort & Villas Hua Hin.
Hailing from Australia, David has called Thailand home for the past 12 years, immersing himself in the local culture and hospitality landscape.
His industry journey began with the Educational Institute of the American Hotel & Motel Association, laying a strong foundation for a career marked by dedication and extensive training in sales, operations, and management.
His commitment to professional growth and excellence has not only shaped his trajectory but has also significantly impacted the success of the Centara brand.
“David’s extensive background in the hospitality sector, combined with his unwavering commitment to Centara’s mission, positions him as an invaluable asset during this pivotal moment for our brand and the reopening of our flagship Centara Karon Resort Phuket,” said Michael Henssler, Chief Operations Officer of Centara Hotels & Resorts. “His deep knowledge of our properties and passion for exceptional guest experiences will be instrumental in propelling this resort into its next chapter of excellence.”
“Joining Centara has been a remarkable journey for me, and I am truly honoured to take on these new roles. I believe that a hotel is more than just a place to stay; it’s a sanctuary for our guests,” said David Martens, Vice President of Operations and General Manager of Centara Karon Resort Phuket. “As we prepare to open Centara Karon Resort Phuket, I look forward to creating an atmosphere where every guest feels a deep connection to the beauty of our surroundings, the warmth of our hospitality, and the experiences that resonate long after their visit.”
Centara Karon Resort Phuket
Oct 21 2024
IHG ANA Hotels Group Japan Appoints Kiyohito Iimuma as New Chief Operating Officer
IHG ANA Hotels Group Japan has announced the appointment of Kiyohito Iimuma as Japan’s new Chief Operating Officer (COO). Iimuma will also serve as the ANA appointee to the joint venture and as a Director of IHG ANA Hotels Holdings Co., Ltd.
Abhijay Sandilya, CEO of IHG ANA Hotels Group Japan, expressed his confidence in Iimuma’s ability to lead the company’s operations in Japan.
Iimuma has over 20 years of experience in the hospitality industry, beginning his career with ANA Hotels. He has held various roles, including revenue management at the Tokyo Support Centre and General Manager roles at IHG hotels throughout Japan.
He was later promoted to Area General Manager, overseeing ANA Crowne Plaza properties in Hiroshima, Fukuoka, Kanazawa, and Toyama. In his recent role as Director of Operations, he focused on improving hotel support, brand alignment, and owner engagement.
Iimuma’s appointment is part of IHG’s commitment to fostering talent and providing growth opportunities within its organization.
Oct 19 2024
The Hongkong and Shanghai Hotels (Peninsula) announces new CEO
The Hongkong and Shanghai Hotels, Limited, owner and operator of The Peninsula Hotels, is pleased to announce that Mr Benjamin Vuchot will succeed Mr Clement King Man Kwok as Executive Director and Chief Executive Officer of the Company with effect from 3 March 2025.
Mr Vuchot will also be appointed as a member of the Executive Committee, Finance Committee and the Group Management Board and a Director of some of the group’s entities following his appointment as Executive Director and Chief Executive Officer of the Company.
As per the company’s announcements dated 15 December 2023 and 13 August 2024. Mr Kwok will be stepping down as Managing Director and the Chief Executive Officer of the Company with effect from 31 October 2024. As part of the transition, he will remain on the Board as an Executive Director and advisor to the CEO until the conclusion of the Annual General Meeting of 2025. Ms Christobelle Yi Ching Liao, Executive Director and Chief Corporate and Governance Officer, will be appointed as the Interim Chief Executive Officer and a member of the Executive Committee and the Finance Committee of the Company with effect from 1 November 2024 until 2 March 2025.
Mr Vuchot has over 30 years’ experience in the luxury retail business with two global leading groups, Richemont and LVMH. He brings extensive experience in driving business growth and expansion through innovative strategies and initiatives. Mr Vuchot began his career at Cartier in Sales and Marketing in Hong Kong and Singapore, later becoming Far East Communications Director. In 2002, he worked as Managing Director and President Asia Pacific at Van Cleef & Arpels. These brands are both owned by the Richemont Group. In 2011, he first joined DFS Group as Managing Director and Regional President, North Asia, Hong Kong and held this position until 2017. He was appointed as President of Asia Pacific for cosmetic and fragrance retailer Sephora before rejoining DFS Group in 2020 to become Chairman and CEO. Both DFS Group and Sephora are subsidiaries of LVMH Group.
Mr Vuchot holds a Bachelor of Business Administration in International Business and Marketing from ESSEC Business School, France. He is 52 years old.
Oct 17 2024
Four Seasons Hotel Singapore Announces 2 Key Promotions
Four Seasons Hotel Singapore announces the promotions of two key members in its leadership team.
Shengwen Chua takes up his first Hotel Manager posting after more than two years in the position of Director of Marketing at the Hotel. With a wealth of experience and a strong background in revenue management with him, he had significantly enhanced the Hotel’s marketing strategies while optimising revenue streams, contributing to the Hotel’s success in Singapore’s competitive landscape.
Now as Hotel Manager, Chua will oversee all aspects of hotel operations, ensuring that Four Seasons Hotel Singapore continues to provide unparalleled world-renowned service and luxury to the market.
In 2022, Chua joined Four Seasons Hotel Singapore, having spent a combined sixteen years in other renowned luxury hotel chains prior to his appointment. His passion for helping others grow has been evident in the way he mentors his team, allowing him to drive commercial success for the hotels that he has been a part of.
Chua employs a coaching management style that has served him well over the years in the hospitality industry where he has gained invaluable experience, starting out as a front desk agent and progressing through the ranks. His journey has taken him across Asia – Bangkok, Beijing and Qingdao – where he honed his skills in every aspect of hotel operations before returning to Singapore.
“Communication is the key to success. Being open to listening and understanding others rather than listening to respond is crucial in connecting with people.” Chua enjoys engaging with team members and inspiring them to lead a purpose-driven life. He continues to play an integral role in the learning and development efforts of the Hotel, taking on mentees, leading courses and planning the Hotel’s annual community event – Run for Hope.
Meng Wen Young steps into the role of Associate Director of Marketing, having been promoted from Director of Sales and Catering. With an impressive track record in driving business and developing strategic partnerships, she will now focus on broadening the Hotel’s commercial initiatives and enhancing the brand identity in the market. With more than two decades of experience in the field, Young’s expertise will be instrumental in crafting compelling narratives that showcase the unique experiences offered at Four Seasons Hotel Singapore, enhancing the Hotel’s position as the premier choice for leisure travellers and meeting and event planners alike.
Young’s passion in hospitality stems from her enjoyment in engaging with people and building connections, “I have always felt that human connection is simple yet intricately layered, and this interaction with individuals from all walks of life keeps me constantly intrigued. Market trends are constantly evolving so there is never a dull moment and you are always kept on your toes. This daily challenge keeps me driven and excited for what is to come,” she says.
Starting out her career as a catering sales manager in 2004, Young subsequently built on her expertise, which led her to various catering and event management roles in other luxury hotels before she joined Four Seasons Hotel Singapore in 2008. From then, she pivoted into higher management positions before her most recent three-year tenure as the Hotel’s Director of Sales and Catering.
“It has been a journey but a much fulfilling one. I liken the Sales and Marketing division to an orchestra, where the team coordinates the efforts of different departments to create a symphony of exceptional experiences that will leave a lasting impression. As the ‘Orchestra Conductor,’ I value this camaraderie and teamwork as without it, the magic will not happen.”
Both leaders have been instrumental in the Hotel’s success, navigating through challenges and shaping the Hotel’s marketing strategies to drive business growth. Their promotions reflect the Hotel’s commitment to cultivating talent and excellence within its ranks.
“We are delighted to recognise the achievements of Shengwen and Meng Wen,” says Peter Draminsky, Regional Vice President and General Manager of Four Seasons Hotel Singapore. “Their dedication and leadership have significantly contributed to our success, and we are confident that their new roles will further elevate our guest experience and solidify our reputation as a leader in luxury hospitality.”
Both Chua and Young have assumed their new positions effective October 1, 2024, with a commitment to championing Four Seasons unwavering standards of excellence.
Oct 10 2024
Stephan Kapek appointed VP of Operations & GM at Shangri-la Singapore
Stephan Kapek brings over 30 years of international experience in the luxury hospitality to his new role, where he will oversee all aspects of the hotel’s operations, including Shangri-La Apartments and Residences.
Kapek has spent nearly 20 years in leadership roles within the group, managing hotels and resorts across multiple destinations.
He was most recently vice president operations at Shangri-La’s China World Trade Center hotels.
Aside from China, Kapek has also worked in the Philippines, the United Arab Emirates, and Europe.
Oct 9 2024
La Vie Hotels and Resorts appoints Marcus Hanna as Chief Operating Officer
Marcus Hanna has been appointed as Chief Operating Officer of the rapidly growing La Vie Hotels and Resorts group.
Hanna brings over 25 years of high-level experience to his role at La Vie.
La Vie was the first independent hotel operator, using the third-party model (also known as White Label Operators, WLO) in Asia Pacific, and has now cemented its presence in eleven countries, operating hotels, and maintaining offices in key cities.
Marcus Hanna joins La Vie after almost two decades with Accor hotels, most recently as Vice President Operations Pacific, Sofitel, MGallery and Emblems.
He has worked in Melbourne, Sydney, Gold Coast and Brisbane, as well as in London, Malta, San Francisco and Singapore, where he was Managing Director for Fairmont Singapore and Swissôtel The Stamford.
His career started at Sydney’s pioneering luxury hotel, The Regent, while he was completing a Hospitality Management course and also pursuing a sporting career in rowing, winning the Australian Champion title many times over and being selected to represent the country on four occasions, twice at the World Championships.
In 1995, Marcus joined InterContinental Sydney before venturing abroad to InterContinental London, Malta, and San Francisco. He returned to Australia almost a decade later and resumed his Australian hospitality career at Sofitel Melbourne.
He has opened and operated many award-winning hotels and worked as Project Manager for Sofitel on the opening of the Qantas First Class Lounges in Sydney and Melbourne.
Hanna joins La Vie Hotels and Resorts at a time of major expansion for the group.
Created and led by entrepreneur Jerry Xu, over the past year La Vie has grown its lifestyle portfolio with the addition of Adge Hotel and Residences, introduced NOOE Hotels and Restaurants with a flagship resort in the Maldives, and built up its senior leadership team in Sydney and Bangkok, which Hanna will now lead.
La Vie will soon open its first hotel in Laos, the Radisson Red in Vientiane, and will soon unveil the refurbishment of Hobart’s heritage hotel, The Islington.
La Vie’s CEO, Jerry Xu, said that Hanna’s exceptional experience working with owners, operational excellence in hotels, and recognised leadership talent made him the ideal candidate to drive the group’s future progress.
“We work across multiple platforms – franchise, white label, and our own brands – with our success based on our ability to add value to owners and partners,” said Mr Xu.
“We are aiming to add some 20 additional hotels for the group over the next 18 months, and Marcus will play a key role in onboarding and integrating these hotels into our network.”
Marcus Hanna said he was excited about working for a company with such a rich vision for its future direction and its ability to deliver maximum value for owners and partners.
“I have extensive international experience across the Asia Pacific region with luxury, upscale, and boutique properties, building exceptional teams and driving superior returns for owners have been core pillars in the way I operate.”
“Asia Pacific is gearing up to return fully to 2019 levels of travel, with leisure, business and conference travel all being boosted thanks to increased air capacity. Connecting the regions and maximising the revenue opportunities for our hotels will help keep La Vie at the forefront of the industry.”
Sept 27 2024
Ariek Mahardika has been appointed Director of Sales and Marketing at Mandapa, a Ritz-Carlton Reserve in Bali
Mandapa, a Ritz-Carlton Reserve, announced that Ariek Mahardika has been promoted to director of sales and marketing.
Ariek brings over a decade of expertise in luxury hospitality, with a strong background in pre-opening, rebranding, and ramp-up management for 5-star resorts. Ariek will lead the property’s sales and marketing strategies, enhancing the resort’s presence in the global market and driving continued growth.
Ariek’s career began in 2012 as Senior GSA in the Front Office Department at Karma Royal Jimbaran. His international experience expanded in 2014 when he worked at Artemis Spa – Casa de Maris in Turkey. With a growing reputation in the luxury hotel industry, Ariek joined Oberoi Hotels & Resorts as Cluster Sales Executive, covering both properties in Bali. As a motivated, results-driven professional, he gained valuable experience further enhancing his skills during his tenure.
Ariek then moved to Soori Bali, where he quickly rose from Sales Manager to Assistant Director of Sales, taking on a key leadership role overseeing the commercial team for the global market. His expertise in luxury properties management continued to evolve during his experience at Jumeirah Bali over 2019, followed by a role at Hanging Garden Ubud in 2020. Right before joining Mandapa, Ariek served as Business Development Manager at Agoda.com, one of the world’s leading OTAs, expanding his knowledge of digital marketing and global distribution channels.
Since joining Mandapa in 2022, Mahardika has been instrumental in elevating the resort’s brand and expanding its appeal to international travellers.
A graduate of the Hotel and Tourism Institute of Bali, Ariek enjoys spending his time exploring the island’s unique destinations with his family.
Sept 24 2024
Anthony Tyler appointed General Manager at Mandarin Oriental, Bangkok
Mandarin Oriental Hotel Group has announced the appointment of Anthony Tyler as General Manager of Mandarin Oriental, Bangkok.
Mr. Tyler is no stranger to the hotel, having worked at the iconic property in 1998 as Assistant Director of Food and Beverage. From there, he held senior positions at leading properties across Europe, Asia, the Middle East, North and Central America, gaining extensive experience in operations and management.
Prior to taking on this new role, he was General Manager of the award-winning Mandarin Oriental, Guangzhou, where he was instrumental in positioning the hotel at the forefront of the market and before that, was Hotel Manager at Mandarin Oriental, Shanghai.
Mandarin Oriental, Bangkok recently concluded the most extensive restoration in its 144-year history, which has reconfirmed the historic hotel’s position as one of the best in the world. Newly designed guestrooms and suites and a variety of updated facilities have enhanced the hotel’s unique resort style while maintaining its classic, Thai-influenced elegance.
Anthony Tyler is a graduate of EHL in Lausanne – Switzerland
Sept 20 2024
BWH℠ Hotels Announces Harry Dong as New President and CEO of BWH Hotels China
BWH Hotels has named Harry Dong as the president and CEO of BWH Hotels China (Hong Kong, Macau, Taiwan), Mongolia and Nepal.
Part of the BWH team for more than 16 years, he steps into the role that was earlier held by his father, William Dong. Harry Dong has earlier managed procurement, quality analysis and project development for property hotels in the region.
With 10 hotels in the region and a growing pipeline of properties, Dong will be responsible for the development strategy for new properties and supporting the already established hotels in his region. The BWH Hotels fast-growing portfolio includes 19 brands across the entire chain scale segment, all with development opportunities in China.
“I am excited for Harry to take the leadership role for BWH Hotels China. His experience and knowledge will be tremendously helpful as we continue to grow in this region. I look forward to supporting him as we work together to leverage the power of the BWH Hotels global distribution system, loyalty program, and quality assurance,” commented Ron Pohl, President of WorldHotels and International Operations for BWH Hotels.
Sept 18 2024
The Singapore EDITION has appointed Cedric Patrick Vinckier as Director of Food and Beverage
The Singapore EDITION is delighted to announce the appointment of Cedric Patrick Vinckier as Director of Food and Beverage. In his role, Vinckier will oversee F&B across all aspects of the luxury hotel and its four outlets, in-room dining and banqueting, maintaining the highest standards of service and unparalleled luxury experience.
A seasoned hospitality professional, Vinckier has honed his skills in some of the world’s most renowned establishments, including Michelin-starred restaurants and luxury hotels. He holds a Postgraduate Degree in Hospitality Management from the prestigious Les Roches Bluche in Switzerland and is a certified Level 3 Sommelier, a testament of his dedication to excellence in the culinary world.
Vinckier’s journey in Food & Beverage management began with a 2-year chef apprenticeship at Radisson Blu Hotel in Dusseldorf, Germany. He then moved to France, serving as headwaiter at the esteemed three Michelin-starred Bernard Loiseau in Saulieu for two years, refining his knowledge of fine dining and exceptional service.
Following his time in France, Vinckier joined the prestigious Vira Vira hotel in Pucon, Chile, as Food and Beverage Manager, leading the team and elevating the hotel’s culinary offerings for two years. This comprehensive experience broadened his understanding of international cuisine and deepened his appreciation for the importance of local ingredients and traditions.
Vinckier’s impressive career trajectory continued as General Manager of Michelin-starred Le Normandie at Mandarin Oriental Bangkok from 2019 to 2021. He was also instrumental in the successful launch of Pelagos, at the Four Seasons Astir Palace Hotel in Athens, which achieved a Michelin star and Wine Spectator award within an impressive six months.
Most recently, Vinckier served as Assistant Director of Food & Beverage at Four Seasons Hotel Madrid, a position he held since 2023.
Cedric Patrick Vinckier is a graduate of Les Roches in Bluche – Switzerland.
Sept 14 2024
Michael Groll joins The Landmark Mandarin Oriental, Hong Kong as GM
Mandarin Oriental Hotel Group announces the appointment of Michael Groll as General Manager of The Landmark Mandarin Oriental, Hong Kong.
Michael began his hospitality journey with Mandarin Oriental Hyde Park, London in 2004 as Food and Beverage Management Trainee, before furthering his career in various leadership roles across Mandarin Oriental properties in Asia and the Middle East, including The Excelsior Hong Kong, Jakarta, Doha, Singapore and Kuala Lumpur.
Michael was appointed as the Director of Food and Beverage at Mandarin Oriental, Hong Kong in 2017 before being promoted to the role of Hotel Manager in 2021, overseeing the hotel’s operations. As a true custodian of Mandarin Oriental, Michael is currently engaged in the Executive Master Program at Glion Institute of Higher Education and ESSEC Business School.
Sept 11 2024
Massimo Brancaleoni joins Kempinski Hotels as Chief Commercial Officer
Geneva, 11 September 2024 –The luxury hospitality group Kempinski Hotels is proud to announce the arrival of Massimo Brancaleoni as of 1 November 2024. Amanda Elder steps down to pursue other opportunities.
An Italian national, Massimo Brancaleoni, who most recently held the position of Senior Vice President Sales and Revenues at Silversea Cruises, brings over 25 years of commercial experience to his new role as Chief Commercial Officer. He has a proven track record of leading large teams and developing profitable global sales strategies.
Massimo spent a significant part of his career, a total of 20 years, with the cruise ship company Costa Crociere. He began as Pricing & Revenue Management Director, and then progressed to become Vice President Asia Pacific Operations, Vice President Worldwide Sales Services and was later promoted to Senior Vice President Global Sales. Throughout his various positions, he worked in locations such as Paris, Genoa, Hong Kong, Madrid, Miami and Monaco.
Brancaleoni was educated at the University of Economics in Genoa and the IESE Business School in Barcelona. Since 2022, he has been a guest lecturer in the Economics of Cruise, Ferry and Yachting Industries at Università degli Studi di Genova.
“We are thrilled to welcome Massimo, a seasoned tourism leader with an international background and immense strategic expertise. With his in-depth knowledge in Pricing & Revenue Management, Commercial Planning and Operations as well as in Digital Transformation, he will be a great asset to Kempinski in shaping the growth and success as we move into a new era,” states Barbara Muckermann, Chief Executive Officer Kempinski Group.
“At the same time, we thank Amanda Elder for her incredible commitment to our company over the past nine years and her outstanding motivational and inspiring leadership. We wish her only the best of success for her future and look forward to welcoming her again as a guest in one of our hotels around the globe.”
“I am very honoured to join Kempinski Hotels at this exciting point in time”, says Massimo Brancaleoni on his appointment. “As the company is working on a new global strategy and will be reviving the brand over the coming years, I am more than happy to be part of this journey and to shape the future of this iconic luxury hotel group as we move forward.”
Sept 11 2024
The Ritz-Carlton Shanghai, Pudong has appointed Dale Parkington as General Manager
Parkington, a native of South Africa, found his passion for hospitality at an early age, influenced, as he was, by his parents who were both respected and accomplished hoteliers.
With an illustrious career spanning over three decades, Parkington has demonstrated his expertise across various regions including Europe, Africa, the Middle East, Southeast Asia, the Caribbean and China.
His career spans from city centre hotels and urban resorts to boutique hotels and new hotel openings.
Before joining The Ritz-Carlton Shanghai, Pudong, Parkington held general manager roles at Ritz-Carlton hotels in Beijing and Guangzhou.
During his tenure at The Ritz-Carlton, Beijing he worked with a local school for autistic children, showcasing their art to raise funds and awareness.
While at The Ritz-Carlton, Guangzhou, he spearheaded a series of Community Footprints initiatives focusing on inspiring and empowering children on the autism spectrum to integrate into the workforce.
In addition,Par kington also pioneered programs to draw awareness to cultural heritage artists and their studios, introducing them to locals and visitors to Guangzhou, raising thousands of dollars in revenue for their much-needed sustainability.
His innovative approach, dedication to luxury with a sense of place and ability to inspire others to achieve their best will see the Ladies and Gentlemen of The Ritz-Carlton Shanghai, Pudong elevate their legendary service and achieve new milestones together.
“Building strong relationships and creating guests for life is one of the key service values of The Ritz-Carlton,” said Parkington, “The Ritz-Carlton Shanghai, Pudong has long been the beacon of luxury on the Shanghai skyline. The beautiful art deco design and fine craftsmanship is accentuated by our legendary Ladies & Gentlemen.”
Sept 10 2024
Tom Roelens joined Wynn Al Marjan Island as Chief Operations Officer (COO)
A prominent figure in Dubai’s hospitality sector, Tom Roelens, who has been managing director of Atlantis Dubai (including Atlantis, The Palm and Atlantis The Royal), is making a move to the UAE’s first casino resort, Wynn Al Marjan Island Resort in Ras Al Khaimah. He will step into the role of chief operating officer at this integrated resort, which will house the country’s inaugural casino.
Roelens expressed excitement on LinkedIn, thanking Wynn Resorts’ Craig Billings and Max Tappeiner for the opportunity to work with the team in this new venture.
He will be joined by two other new hires: Sherri DeSalvio, appointed vice president of pre-opening planning and strategic initiatives, and David Patent, named vice president of casino operations.
Patent, with prior experience at VizExplorer and Caesars Entertainment, will manage gaming operations, while DeSalvio, a Wynn veteran since 2008, will focus on strategic initiatives.
The team will report to President Max Tappeiner as the resort, set to open in 2027, continues development with local partners Marjan LLC and RAK Hospitality Holding LLC.
Sept 10 2024
Pasan Wijewardana has been appointed Cluster Director of Sales & Marketing at Sun Siyam Pasikudah and Sun Siyam Iru Fushi
Sun Siyam Resorts is pleased to announce the appointment of Pasan Wijewardana as the new Cluster Director of Sales and Marketing for Sun Siyam Pasikudah and Sun Siyam Iru Fushi.
Wijewardana brings over a decade of rich experience in the hospitality industry, having held key leadership roles across luxury, lifestyle, and full-service hotels in Sri Lanka, the Maldives, and Oman. Most recently, he served as Director of Sales and Business Development at Shangri-La Muscat, where he played a pivotal role in driving business growth and strategic development. Before that, Wijewardana was Cluster Director of Sales for Shangri-La in Sri Lanka.
Beginning his career with Cinnamon Hotels & Resorts in Sri Lanka, Wijewardana was instrumental in establishing the Cinnamon city hotels in a competitive market. This is not his first tenure with Sun Siyam Resorts; he previously held the position of Sales and Marketing Manager at Sun Siyam Iru Veli in the Maldives, where he significantly contributed to the resort’s growth and market presence. His return to Sun Siyam Resorts is a testament to his expertise and the strong relationship he has maintained with the brand.
In his new role, Wijewardana will be responsible for developing and executing sales and marketing strategies to drive revenue growth, enhance brand visibility, and optimize market presence for both Sun Siyam Iru Fushi and Sun Siyam Pasikudah. He will lead the sales and marketing teams, foster strong partnerships with key stakeholders, and ensure that the resorts continue to deliver exceptional guest experiences.
Sept 9 2024
InterContinental Tahiti Resort & Spa Celebrates 50 Years and Announces New General Manager
The InterContinental Tahiti Resort & Spa, known to many as Beachcomber, celebrates its 50th anniversary this year.
Originally opened on June 19, 1974, as “Travelodge Tahiti,” the resort has long stood as a premier destination in French Polynesia where luxury meets the vibrant spirit of Polynesian culture.
As part of this milestone year, InterContinental Tahiti Resort & Spa announced Laurent Vigneron as the new General Manager.
Laurent succeeds Thierry Brovelli, who dedicated nine years to leading the resort and retired after a distinguished 32-year career in the Pacific.
Laurent brings a wealth of experience from his previous roles in luxury hospitality across Bora Bora, Moorea, Morocco, Algeria, and Switzerland. Known for his commitment to excellence, culture, and sustainability, Laurent is eager to continue the resort’s legacy.
Additionally, to commemorate this significant milestone, the resort opened an exhibition at the Tahiti airport in May 2024, showcasing portraits of the resort’s dedicated employees who have contributed to its storied history. Additional portraits are displayed at the resort until year’s end.
Alongside the exhibition, a special short film highlighting the vibrant life and culture of the resort was created. The resort also hosted its annual Mini Heiva in early August, featuring top dance troupes and celebrating the rich cultural heritage of Tahiti. This year’s event was particularly special, tracing the resort’s evolution through performances by the award-winning HEITOA dance troupe which the InterContinental Tahiti formed with several members of the staff.
Beginning with 200 rooms and 17 bungalows on a private motu, the resort has undergone several transformations, first rebranding as “Tahiti Beachcomber” in 1979-1980 and later as “Tahiti Beachcomber Parkroyal” in 1987, before finally becoming the prestigious InterContinental Tahiti Resort in 2001.
Throughout its evolution, the resort introduced signature experiences, such as the Friday-night Tahitian dance show in 1982, which evolved into the beloved Te ‘Ui Tapairu, celebrating the rich traditions of Tahitian dance.
Additional noteworthy milestones include the introduction of the lagoonarium, a natural fish and coral reserve; the establishment of partnerships with renowned chefs like Marc Haeberlin and Bruno Oger; and the ongoing commitment to cultural preservation and community engagement.
Sept 7 2024
Shangri-La Group Names Christian Pertl VP Commercial for MEIA Region
Shangri-La Group is delighted to announce the appointment of Christian Pertl as the new Vice President of Commercial for the Middle East, India, Indian Ocean, Europe, and the Americas (MEIA) region.
This key leadership position highlights the Group’s dedication to driving growth, optimising commercial strategies, and enhancing performance in diverse market environments.
Christian Pertl brings nearly three decades of rich experience in the luxury hospitality sector across Europe, the Middle East, and the Indian Ocean. Known for his expertise in loyalty programs, digital marketing, and revenue optimization, Christian has consistently demonstrated an innovative approach to commercial management.
His extensive career includes holding pivotal roles at some of the world’s leading hospitality brands, where his strategic insights have significantly contributed to the financial success of those organisations.
In his new role, Pertl will be responsible for steering Shangri-La’s commercial strategy, with a strong focus on driving growth and enhancing the financial results of properties across the region, particularly those that require additional support in the current challenging market conditions.
He said: I am thrilled to join the Shangri-La Group at a time of dynamic change and opportunity in the hospitality industry. I look forward to leveraging my experience to strengthen our commercial strategies and contribute to the continued success of our properties across the MEIA region.”
Kieran Twomey, regional head of operations, Shangri-La MEIA, added: “We are thrilled to welcome Christian into his new regional role at Shangri-La Group. We look forward to working closely with Christian as we continue to drive innovation and excellence, supporting our properties and the regional office to fulfil our commercial and management goals.”
Sept 6 2024
Jean-Yves Minet has been appointed Global Brand President – Midscale & Economy （including Novotel, Mercure, TRIBE, Handwritten Collection, ibis, ibis Styles, ibis budget and greet ) at Accor
Jean-Yves Minet has been appointed Global Brand President for Accor’s Midscale & Economy brands.
With over 25 years of executive and operational experience in brand building, from strategy to execution, Jean-Yves forged his career in the beauty industry, focusing on high growth opportunities across categories, distribution channels, consumers, and regions, with a deep expertise in emerging markets.
In his new role as Brand President, Jean-Yves will focus on driving brand growth by leading the brand vision, positioning, and operating models of Accor’s economy and midscale brands, catering to a vast and varied audience of travelers worldwide.
Sept 5 2024
Accor Names Benoît Racle Global Brand President – Premium (including Pullman, Swissôtel, Mövenpick, Angsana & Peppers)
Benoît Racle joins Accor as the Global Brand President for Accor’s Premium brands, bringing over two decades of experience in hospitality, brand management, global operations, marketing and commercial ventures.
Racle honed his skills with Starwood and W, leading brand transformation and driving commercial and operational success.
In his new role as Brand President, Racle will oversee the strategic direction and growth of the Group’s esteemed premium brands, ensuring an unparalleled guest experience through differentiation and excellence.
A segment of strategic focus for the Group, Accor tripled Premium brand signings in 2023 compared to 2019.
Pullman, Accor’s flagship premium brand with a heritage spanning over 150 years and a visionary mindset, has 155 hotels open across 42 countries, and 65 more are in the pipeline.
Swissôtel is set to more than double, with around 35 existing hotels and 40 in development.
Mövenpick, with over 120 hotels, has a substantial pipeline of 80 additional hotels underway.
Benoît Racle is a graduate of EHL in Lausanne – Switzerland.
August 31 2024
Sindhorn Kempinski Hotel Bangkok names Jee Hoong Tan as Hotel Manager
Sindhorn Kempinski Hotel Bangkok recently announced the appointment of Jee Hoong Tan as the new Hotel Manager. With a remarkable 30-year journey in the luxury hospitality industry, Tan’s appointment brings a wealth of expertise, leadership, and a proven track record of success to his new role.
Tan, a highly motivated sales and marketing professional, has held key leadership positions at some of the world’s most prestigious hotel brands, including Renaissance, Mandarin Oriental, Sheraton, and Le Meridien. His pivotal role in the pre-opening teams of these prestigious hotels, contributing to their successful launches and ongoing success, underscores his leadership and instils confidence in his abilities.
Originally from Malaysia, Tan has been a prominent figure in Thailand’s hotel industry for the past 19 years. His tenure, marked by roles as Director of Sales and Marketing at Siam Kempinski Hotel Bangkok and the Regional Director of Sales and Marketing in Southeast Asia, is characterized by his ability to foster growth and elevate brand standing through dynamic leadership and innovative strategies.
In his most recent assignment as Commercial Director at Sindhorn Kempinski Hotel Bangkok, Tan was instrumental in cultivating and developing relationships with numerous high-value clients, transforming them into loyal hotel patrons. His deep understanding of the market and his dedication to delivering exceptional guest experiences have positioned him as a key figure in the hotel’s ongoing success.
August 28 2024
The Sanchaya Announces Appointment of the Senior Management Team
Just an hour off the coast of Singapore, on a white sand cove, in a sun-kissed tropical garden spread over 9.6 beachfront hectares, The Sanchaya may well be only an hour’s ferry ride from Singapore, or a ninety-minute flight from Jakarta – but takes guests to another world.
Set in sumptuous tropical surroundings, rivalled by few, The Sanchaya is unique 10-hectare beachfront estate features 30 villas and suites, including a stunning private residence with magnificent ocean views.
The Sanchaya is home to two restaurants, 24-hour in-villa dining, a bar, wine cellar, library, boardroom, a 50-meter infinity pool, spa, gymnasium featuring the new lululemon Studio Mirror, beachside yoga pavilion, croquet lawn and a competition-grade Padel tennis court.
The Sanchaya has announced the appointment of Ricky Yu as Director of Sales & Marketing for the Estate.
Ricky brings a wealth of experience and expertise to The Sanchaya team. In this new role, Ricky will helm sales and marketing initiatives at The Sanchaya, driving strategic growth, and further enhancing the property’s position as a premier luxury destination in Indonesia.
Ricky joins The Sanchaya with 15 years of experience in the luxury hospitality sector, having previously held positions at prestigious properties around the world from his home city of China, to bustling metropolitan of Bangkok, the tropics of Phuket and Krabi in Thailand and the paradise that is the Maldives.
He joins The Sanchaya from his previous tenure as Director of Sales – Asia at the Mandarin Oriental Hotel Group in Bangkok.
Greg Williams, General Manager of The Sanchaya: “We are thrilled to welcome Ricky to The Sanchaya family, his passion for hospitality, creative vision, and leadership skills make him the perfect fit for this role.”
The Sanchaya has appointed Hennig van Heerden as Director of Engineering
Hennig’s responsibilities will include managing the estate’s infrastructure and expansive estate gardens whilst implementing sustainable and environmentally friendly solutions. He will oversee all engineering operations, ensuring the seamless functionality and aesthetic upkeep of The Sanchaya’s facilities.
With over two decades of experience in engineering and hospitality, Hennig has a distinguished track record of implementing innovative solutions and maintaining high standards in luxury properties. Prior to joining The Sanchaya, Hennig held executive positions across luxury hotels and resorts in his native South Africa, One & Only in the Maldives, pre-opening team of Capella Singapore and within Indonesia itself on a number of private island retreats where he spearheaded numerous projects that significantly improved operational efficiencies.
Greg Williams, General Manager of The Sanchaya: “We are delighted to welcome Hennig to our estate. He brings a hands-on approach with a unique blend of technical prowess and leadership skills which will be instrumental in upholding and enhancing our estate’s exceptional standards”
The Sanchaya has also appointed Handhi Wijaya as Executive Sous Chef
Guests at The Estate can anticipate an exciting culinary journey that celebrates exceptional flavours and innovative dishes created by Chef Handhi while under the guidance of Chef Budi, Executive Chef.
Chef Handhi’s leadership and innovation have been recognized through various accolades, including the prestigious Leader of The Quarter award during his tenure as Chef De Cuisine at JW Marriott Hotel Jakarta. Chef Handhi has also contributed to the successful openings of Crown Towers Hotel Melbourne; Jumeirah Dhevanafushi Maldives and Four Seasons Jakarta.
August 26 2024
Waldorf Astoria Chengdu announces Fabien Gastinel as the new General Manager
In the last five years, Fabien has been in the Kingdom of Morocco, where he successfully opened The Oberoi Marrakech and the Fairmont Tazi Palace in Tangier.
Prior to his time in Morocco, he held key positions at Waldorf Astoria Cairo, Waldorf Astoria Beijing, the Armani Hotel in Dubai, and the Ritz-Carlton in Singapore. He fully demonstrated his extraordinary talent in Food & Beverage operation and management.
With a wealth of international experience in hospitality management and a proven track record of leadership in luxury hotels, Fabien will bring invaluable expertise to our team. His strategic vision and commitment to excellence will undoubtedly steer our property towards continued success and unforgettable guest experiences.
Fabien is originally from the village of Saint-Tropez on the French Riviera and has two children, Mia and Rafaël. A true passionate of traveling, luxury hospitality, food & wine, and discovering new cultures, Fabien’s diverse background and dedication to the industry make him an excellent fit for the Waldorf Astoria Chengdu.
August 24 2024
Edition Hotels names George Fleck as new Senior Vice President and Global Brand Leader
EDITION Hotels, a unique collection of one-of-a-kind hotels conceived through a collaboration between visionary hotelier Ian Schrager and Marriott International, announces George Fleck as Senior Vice President and Global Brand Leader.
In this role, Fleck will guide the brand through its extensive growth, overseeing all aspects of the brand’s culture, training platforms, hotel openings, design evolution, marketing strategy, nightlife programming, and food and beverage concept development.
Fleck has been with Marriott International for more than 20 years, including an accomplished span of nearly 15 years with Starwood Hotels & Resorts. Fleck’s robust tenure includes brand management, marketing, and sales leadership roles around the world including the Americas, Europe, and Asia Pacific.
Fleck dually serves as the Senior Vice President and Global Brand Leader for W Hotels, where he continues to spearhead the brand’s global evolution, which is reimagining design, culture, programming, visual identity, food & beverage, and ushering in a new era of W Hotels.
Prior to his current role, Fleck was Vice President and Global Brand Leader for St. Regis Hotels & Resorts where he was responsible for redefining and enriching St. Regis’ guest experience across its global portfolio of more than 50 hotels and resorts. His skillful leadership fostered owner and investor relations through sustained expansion, alongside a comprehensive oversight of brand design, service delivery, and integrated marketing.
Fleck assumes his new role at a critical time for EDITION Hotels, which recently debuted its 20th property in Jeddah. New properties in Lake Como, Dali and Red Sea will follow in 2025.
August 23 2024
Keith Barr, Former CEO of IHG Hotels & Resorts, Joins MGM Resorts Board Of Directors
MGM Resorts International (NYSE: MGM) (“MGM Resorts” or the “Company”) today appointed Keith Barr, former CEO of IHG Hotels & Resorts (IHG), to the Company’s Board of Directors. Barr becomes the 12th member of the board.
Barr is a globally recognized leader in the hospitality industry, with more than 30 years of experience. He served as the CEO of IHG Hotels & Resorts between 2017 and 2023 and as IHG’s Chief Commercial Officer between 2013 and 2017. In that time, Barr successfully drove innovation and internal changes that increased revenues, improved operational efficiency and built a more customer-centric culture at IHG.
“Keith’s tremendous career is a testament to his leadership skills and eye for innovation,” said Paul Salem, Chair of the MGM Resorts Board of Directors. “His experience in hotel operations, technology, sales and marketing will be an incredible asset as he offers valuable guidance to MGM Resorts.”
MGM Resorts CEO & President Bill Hornbuckle added: “We welcome Keith to our Board and are excited to tap into his deep knowledge and insights as we continue to focus on providing world-class experiences for our guests. Keith has spent decades driving innovation and growth in the hospitality industry, and his expertise in building a highly successful international business will be invaluable as we drive our own international growth strategy.”
Barr built his hospitality executive career with roles as CEO of Greater China, COO of Australia and New Zealand, and multiple roles in the Americas with IHG. He has served on the World Travel and Tourism Council, British American Business Council and WiHTL. Barr also contributes his time to multiple advisory leadership roles at Cornell University, his alma mater.
“It’s an honor to serve in this leadership role as MGM Resorts continues to lead in hospitality experiences throughout the entire world,” said Barr. “I’m looking forward to bringing my global hospitality expertise to the table as our leadership team continues to build MGM’s reputation worldwide as the premier gaming and entertainment company.”
August 22 2024
Hyatt appoints Stephen Ansell as Managing Director for MEA region
Stephen Ansell is Hyatt’s new Managing Director in its fast-expanding Middle East and Africa (MEA) region. In his role, Stephen will oversee the MEA regional portfolio, currently comprising 38 hotels, more than 9,000 rooms, and eight brands spanning the luxurious Park Hyatt brand to the stunning Alila Hotels & Resorts and more.
Stephen will also pay a key role in expanding Hyatt’s presence in the Kingdom of Saudi Arabia, ensuring the brands offerings continue to meet the evolving needs of guests and partners.
Stephen joined Hyatt in 1996 as Director of F&B at Hyatt Regency Riyadh and has since held General Manager positions at several Hyatt hotels including Hyatt Regency Bishkek and Hyatt Regency Kyiv, where he was central to the hotels’ opening. At Park Hyatt Moscow, he spent nine successful years before being appointed as Area Vice President of Russia and Eastern Europe in 2014. He holds a degree in Hotel and Catering Management from the University of Portsmouth.
With nearly three decades of experience within the hospitality industry, Stephen brings with him a wealth of expertise and an impressive track record of hotel management to the role. Most recently, he held a dual role as Area Vice President for Central Europe where he was responsible for Hyatt’s operations in the region. This is in addition to serving as the General Manager at Park Hyatt Zurich, where he oversaw the running of the luxury Swiss hotel, applying his passion and expertise of the hotel industry at the property level.
Hyatt is dedicated to expanding its brand footprint in new and desired destinations. In KSA, the group is gearing up for the opening of Grand Hyatt The Red Sea and Miraval The Red Sea late 2025. Hyatt also entered into management agreements with Knowledge Economic City (KEC) earlier this year, for two new Hyatt-branded hotels, Hyatt House Madinah KEC and Hyatt Centric Madinah KEC, adding a combined 576 keys to Hyatt’s pipeline.
August 20 2024
Victor Clavell Appointed Chief Executive Officer of Urban Resort Concepts
Victor brings over three decades of premium hotel management to his new role. His extensive hospitality experience spans multiple continents, and includes 28 years with Marriott International’s luxury portfolio. Victor moved to Asia in 2010 when he was named Area Vice President for Asia-Pacific, responsible for the overall leadership of The Ritz-Carlton, Bulgari Hotels & Resorts and EDITION brands across the region, in addition to supervising the 27 properties in development.
In 2020, he was named Chief Operating Officer at AMAALA, an ultra-luxury development owned by Saudi Arabia’s Public Investment Fund. More recently, Victor was the Senior Vice President of Operations of Rosewood Europe, the Middle East, Africa, and the Caribbean.
A hotel management company led by seasoned hoteliers with extensive knowledge and experience in managing some of the world’s most renowned luxury hotels, URC epitomizes individuality, distinctiveness and originality, with an award-winning portfolio that includes The PuLi Hotel & Spa in Shanghai, The RuMa Hotel & Residences in Kuala Lumpur, and The PuXuan Hotel & Spa in Beijing. Commenting on his appointment, Victor said: “I am thrilled and humbled to lead Urban Resort Concepts into their next phase of development, expanding the company footprints across Asia and beyond. We have a unique portfolio of urban resorts, and I look forward to collaborating with our talented team to enrich the guest experience and consistently deliver exceptional results.”
A graduate from the University of Surrey, United Kingdom, Victor holds a Master of Science in International Hotel Management. He received an additional degree in Business Administration and Management from the University of Barcelona and earned a certification in Executive Education from Harvard Business School in 2019. A multilinguist with international experience, Victor is a native speaker of English, Spanish and Catalan, fluent in French, and conversant in Italian. Returning to Asia for this latest appointment, Victor will be based in Hong Kong.
August 19 2024
Torsten Richter appointed as Area General Manager at Anantara Desaru Coast Resort & Villas
Anantara Desaru Coast Resort & Villas is delighted to announce the appointment of Torsten Richter as the property’s General Manager and the Area General Manager of Indonesia and Malaysia. He will oversee other Minor properties such as Anantara Uluwatu Bali Resort, Anantara Ubud Bali Resort and Avani Sepang Goldcoast Resort.
With an impressive career spanning three decades in the hospitality industry, Richter brings a wealth of experience and expertise to his new role.
Richter is renowned for his proficiency in managing both resorts and city hotels, having held leadership positions in several major destinations worldwide, including Thailand, Indonesia, the Maldives, Germany, United States of America and the UK. His extensive operational knowledge and demonstrated history of success in the top luxury segment make him a valuable addition to the Anantara family.
Most recently, Richter served as the multi-property general manager at The Ritz-Carlton Hotel and Hotel Am Steinplatz Autograph Collection in Berlin, Germany. In this role, he successfully oversaw operations, ensuring the highest standards of luxury and service.
Puneet Dhawan, Head of Asia at Minor Hotels. “His extensive experience, leadership skills and dedication to excellence make him the perfect fit for our team. We are confident that under his guidance the resort will continue to flourish and deliver unparalleled experiences to our guests.”
August 15 2024
Parveen Kumar has been appointed General Manager at Grand Hyatt Jakarta
As the new General Manager of the iconic Grand Hyatt Jakarta, Parveen now oversees the hotel’s 415 guestrooms, six dining outlets, and extensive meeting facilities, to deliver an unparalleled experience to all who visit.
Parveen, an Australian citizen who spent his formative years in Delhi, India, has a deep-rooted passion for travel that was ignited during his family’s vacations. This early exposure to the world of hospitality eventually led him to pursue a formal education in commerce and hotel management, paving the way for a successful career in the industry.
Parveen’s journey with Hyatt began in 2002 when he joined the pre-opening sales team at Hyatt Regency Mumbai, and he has since held various leadership roles across the brand’s properties, including Director of Sales and Marketing at Hyatt Regency Perth in 2009 and Director of Operations at Grand Hyatt Kuala Lumpur in 2017.
The following year, Parveen transitioned to Grand Hyatt Singapore, where he played a pivotal role in the hotel’s major renovation and reopening, serving as the Hotel Manager.
With over 22 years of international experience under his belt, Parveen is firmly committed to upholding Hyatt’s core purpose of caring for others and ensuring that guests continue to enjoy exceptional moments of more.
Paul Baker Appointed as New President of Atlantis Resorts in Dubai
Atlantis Resorts will name Paul Baker as its new president. Baker was previously president of the Grand Lisboa Palace in Macau, a $5 billion resort with close to 1,900 rooms, 300 game tables and 1,150 slot machines.
Paul has close to two decades experience in the industry and spent a year as executive vice president of Wynn Macau, and five years as vice president of Caesars Palace in Las Vegas.
Baker brings extensive casino experience at a time when hotels in the UAE are reviewing newly released gaming regulations, making his expertise particularly valuable as the company navigates potential changes in the market. Baker is expected to bring a fresh perspective and operational excellence to Atlantis Resorts, leveraging his international experience to drive growth and enhance the guest experience at the iconic Dubai properties.
“I am pleased to announce the appointment of Paul Baker as President, Atlantis. In his new role, Paul will be reporting to myself,” writes Philippe Zuber, the CEO of Kerzner International, the operator of the Atlantis brand. “Paul brings a wealth of expertise and leadership to our organization. Throughout Paul’s career, working in key markets including Las Vegas, America, Malaysia, and Macau, China, Paul has consistently demonstrated visionary leadership and a deep understanding of the integrated resort industry.”
August 2 2024
Guillaume Gallas Appointed General Manager at Mondrian Singapore Duxton
Guillaume Gallas has taken the reins of the collective of creatives, disruptors, mavericks, and provocateurs who constitute the Mondrian Singapore Duxton family, with a mission to take the art-forward, community-focused lifestyle hotel to the next level.
Since its launch over a year ago, Mondrian Singapore Duxton has shaken up the Lion City’s perception of what a hotel should be, winning fans and breaking rules with a creative approach to hospitality, cuisine, design, nightlife, and art.
All of which presents exciting building blocks for the new General Manager.
Gallas has established himself as a multi-skilled and commercially savvy General Manager with over twenty years of experience across numerous destinations, including London, Tokyo, Dubai, Hong Kong, Macao, Beijing, and Sultanate of Oman.
Since arriving in Singapore, he has been captivated by the thriving, eclectic, and vibrant community of Duxton Hill. “This is my first time in Singapore as a General Manager, but I have visited the Lion City many times,” Gallas said. “I was familiar with the usual spots like Orchard Road and Marina Bay Sands.
However, after immersing myself in the Duxton Hill neighbourhood, I can say it’s been a revelation. There’s a genuine sense of community here, with beautiful heritage shophouses, eclectic shops, speakeasy bars, creative restaurants, tattoo parlours, and art galleries.”
July 30 2024
Elena Schwartz has been appointed General Manager at Taj Jumeirah Lakes Towers in Dubai
Taj Jumeirah Lakes Towers, Dubai, has appointed hospitality stalwart Elena Schwartz as General Manager. Elena brings more than 20 years’ experience to the role.
Elena began her career at The Oberoi Beach Resort Sahl Hasheesh, and has held pivotal positions at renowned hospitality groups, including Shangri-La Group, Rixos Hotels, Deutsche Hospitality and Radisson.
As the new General Manager of Taj Jumeirah Lakes Towers, Dubai, Elena is committed to propelling the hotel to the forefront of the city’s business hospitality sector and says her vision includes fostering community-driven experiences, enhancing F&B offerings, improving service quality, and championing female leadership within the industry.
July 26 2024
Mafalda Costa Tavares appointed General Manager at The Ritz-Carlton, Langkawi
The Ritz-Carlton, Langkawi is proud to announce the appointment of Mafalda Costa Tavares as General Manager.
Mafalda joins the resort with over twenty years of hospitality management experience, specialized in the luxury sector. A tenured industry veteran, she brings extensive revenue, sales and marketing experience to her new role following a stellar career spanning several years; the majority with The Ritz-Carlton Hotels and Resorts in Europe, Asia and the Caribbean.
Having graduated with a Bachelor of Business Administration and holding a Hotel Management Diploma from Les Roches Hotel Management School, Mafalda entered the world of hospitality at the Four Seasons Hotel Ritz Lisbon and Conrad Brussels, before taking on the role as Guest Relations Officer in the Executive Lounge of the Hyatt Regency Dubai.
Following this she began her journey with The Ritz-Carlton at The Ritz-Carlton Penha Longa Hotel & Golf Resort in Portugal. She spent several years at this property, holding multiple progressive positions in Sales and Catering, before joining the pre-opening team of Mandapa, a Ritz-Carlton Reserve in Ubud, Bali, as Director of Sales, contributing to its successful launch and positioning.
After three successful years in Bali, Mafalda embraced a new opportunity as she took the role of Director of Sales and Marketing at Phulay Bay, a Ritz-Carlton Reserve in Thailand.
Another successful pre-opening role followed as Director of Sales and Marketing of The Ritz-Carlton Maldives, Fari Islands, a halo property for the brand, where she remained for three years before transitioning into Operations as Hotel Manager at Dorado Beach, a Ritz-Carlton Reserve, Puerto Rico.
“I am extremely honored and humbly proud to start my new role as General Manager of The Ritz-Carlton, Langkawi. The resort is a rare luxury sanctuary, curated for discerned travelers that seek untouched nature and extraordinary experiences.” stated Mafalda. “I am grateful to contribute to its outstanding distinction and lead our talented Ladies and Gentlemen to new heights.”
Outside of work, Mafalda enjoys exploring and learning about new cultures, cooking and diving.
July 22 2024
Albert Servalls Bonilla is now General Manager of Marriott Executive Apartments Hangzhou Yuhang and Marriott Executive Apartments Hangzhou
Marriott has announced the appointment of Albert Servalls Bonilla as General Manager of Marriott Executive Apartments Hangzhou Yuhang and Marriott Executive Apartments Hangzhou, effective June 10, 2024.
Albert reports to Minnie Xu, Area Vice President, East China.
Originally from Barcelona, Spain Albert has over 30 years of experience in hospitality with a solid Food & Beverage background.
His career in China began in 2010 as an Executive Chef at The Langham Shanghai Xintiandi. In 2013 Albert joined Renaissance Zhongshan Park where he was awarded Culinary Shanghai Cluster Champion for the Marriott Group. Albert played a crucial role in F&B directions in the pre-opening of the Marriott Shanghai Parkview.
After that, Albert continued rising through the ranks to becoming Director of Culinary Operations; Director of Food & Beverage; Hotel Manager; and Acting General Manager at Bellagio by MGM Shanghai. Previously, Albert was the Hotel Manager at Diaoyutai Hotel & MGM Hotel Qingdao.
Marriott Executive Apartments Hangzhou is strategically located at the center of Future Sci-Technology City, which is part of the European Financial City.
The Apartments is close to an array of notable companies and major industrial zones, including the Alibaba’s headquarter; Zhejiang Overseas High-level Talents Innovation Park; and Hundsun Technological Park.
Two amazing natural landscapes are nearby. The Xixi Wetland is about 7 km away; and the World Heritage Site, Liangzhu Ancient City is just 15km.
The Apartments is also close to major transport hubs. The Chuangjing Road Subway Station is only 200 meters from the Apartments, there guests can take Line 5 and Line 19 to get to downtown of Hangzhou. The Hangzhou West Railway Station is just 4 km away, conveniently connecting major cities of Shanghai and Suzhou.
Marriott Executive Apartments Hangzhou has rooms ranging from 52 square meters to 148 square meters. Each features large floor-to-ceiling window, fully equipped kitchen, free Wi-Fi, and washing and drying all-in-one machine.
On-demand services such as housekeeping and limousines service are available.
The all day dining restaurant, Resident Lounge serves Buffet Breakfast and A La Carte Menu for lunch and dinner.
Guests can also unwind at the lounge terrace; enjoy stunning skyscraper views, all the while sipping freshly brewed coffee and selected Chinese tea.
With 150-square-meter event spaces, Marriott Executive Apartments Hangzhou is also an ideal destination for gathering and events.
The property has a kids’ club which is ideal for families with kids. A 24-hour fitness center and an in-door heated swimming pool.
Residents and guests can take advantage of the spacious and relaxing public areas to get socialized.
Call or book online
+86 571-88663666
Marriott Executive Apartments Hangzhou
EFC Tower 10, No. 2609 Yuhangtang Road, Cangqian Street, Yuhang District, Hangzhou, Zhejiang, China, 311100
July 21 2024
Judd Rabbidge Appointed New General Manager for Avani+ Fares Maldives Resort
Minor Hotels is pleased to announce the appointment of Judd Rabbidge as the new General Manager of Avani+ Fares Maldives Resort. Effective July 2024, Rabbidge will lead the upscale lifestyle resort in the Baa Atoll, applying his passion for delivering exceptional guest experiences, as well as strategic acumen, to drive results.
An Australian national, Rabbidge brings a wealth of experience to his first General Manager posting. Most recently, he served as the Hotel Manager at W Sydney, overseeing the pre-opening phase of the world’s largest W Hotel and an emblematic landmark in Sydney’s cityscape. From 2018 to 2022, Rabbidge held the position of Director of Sales and Marketing at W Bali – Seminyak, establishing the resort as a sought-after destination for luxury travellers. His tenure also included managing operations at two other Marriott properties in the region, where he achieved remarkable guest satisfaction scores and drove profitability. Earlier in his career, Rabbidge held various senior management roles with Mantra Group, a leading Australian accommodation operator.
Stuart De San Nicolas, Cluster General Manager for Minor Hotels in the Maldives, expressed his confidence in Judd’s leadership: “We are thrilled to welcome Judd Rabbidge to the Avani+ Fares Maldives team. His track record of success and deep understanding of the industry make him an excellent fit for this role, and his background in sales and marketing will be instrumental in driving revenue growth and enhancing brand visibility in this highly competitive market.”
Commenting on his new position, Judd Rabbidge said, “An upscale resort catering to families with an eye for aesthetics, Avani+ Fares Maldives occupies a distinctive niche. This unique positioning offers a very appealing combination, giving my team and I plenty of opportunities to firmly put the resort on the map.”
Rabbidge holds a Bachelor’s degree in Applied Hospitality, Tourism and Business Management from the Pacific International Hotel Management School in New Plymouth, New Zealand.
July 15 2024
Jakob Hirschmann Appointed General Manager of Park Hyatt Guangzhou
Park Hyatt Guangzhou has appointed Jakob Hirschmann as General Manager of the Hotel, effective July 1 2024. Jakob has served as Hotel Manager since December last year.
Hailing from Germany, Jakob is deeply rooted in the world of luxury hospitality. His passion for excellence has earned Forbes Travel Guide Five Star ratings for multiple properties throughout his career.
Jakob began his hospitality career in 2005 as an apprentice at InterContinental Berchtesgaden. His professional journey continued across continents with some of the most admired brands such as Rocco Forte Hotels, Capella Hotels, Regent Hotels and Mandarin Oriental Hotel Group.
Those hotels are in both urban and resort settings, ranging from intimate boutique properties with as few as 47 rooms to sprawling integrated resorts with close to 3,000 rooms.
“I look forward to breathing life into our refreshed hotel story, and introducing, together with my team, our new service signatures.” says Jakob about his priorities for the hotel.
“These initiatives would wonderfully align with Jay Pritzker’s original vision for the Park Hyatt brand to create an intimate hotel experience that celebrates fine art, delicious food and wine, and truly personalized service.”
Jakob is married to Akina, born in Tokyo to Chinese parents.
July 12 2024
Andrew Jansson has been appointed General Manager at Centara Mirage Lagoon Maldives and Centara Grand Lagoon Maldives
With nearly 30 years as a seasoned hospitality professional, Andrew Jansson has held leadership roles in 14 countries with renowned hotel chains such as Hyatt and Shangri-La.
This appointment marks Jansson’s fourth resort management position in the Maldives, where he will oversee the pre-opening and strategic development of Centara Grand Lagoon Maldives and Centara Mirage Lagoon Maldives. His knowledge of the local market will be crucial in establishing the strategic and operational objectives for these properties and further establishing Centara’s expansion in the Maldives, adding to the two existing properties currently in operation there.
July 9 2024
Hyatt Regency Aqaba appoints Richard Simmons as new GM
Hyatt Regency Aqaba Ayla has appointed Richard Simmons as the new general manager to helm the daily operations and functions of the property. At Hyatt for more than 25 years, Simmons developed his career into leadership positions, previously taking on several general manager roles across China, Hong Kong, the Philippines and Malaysia.
Simmons journey with Hyatt began as a management trainee in Hyatt Regency Dubai before moving to Hyatt Regency Birmingham holding a several positions including assistant front office manager and subsequently reservations manager. A move to Asia was next with revenue analyst positions at Hyatt Regency Hong Kong and Grand Hyatt Erawan Bangkok. Several moves followed including director of business development at Hyatt Regency Xian and director of rooms at Hyatt Regency Coolum.
After a tenure with Shangri-La Hotels and Resorts in Beijing and Cebu, Philippines Simmons returned to Hyatt and a first general manager appointment at Hyatt Regency Johor Bahru and then as general manager at Hyatt Regency Manila, Hyatt Regency Hong Kong, Tsim Sha Tsui and Grand Hyatt Beijing.
Born in Hong Kong and raised in Australia, Simmons has grown up with travel as a key part of life, learning about the hospitality sector from his father who had a long-term career in the industry. A passionate traveller and golfer, Simmons enjoys attending live sports events, as well as visiting museums and art galleries, and looks forward to experiencing the cultural destinations of Jordan with his two teenage daughters.
July 9 2024
Syahreza Ishwara has been appointed General Manager at Anantara Koh Yao Yai Resort & Villas
Minor Hotels announces the appointment of Syahreza Ishwara as General Manager of the newly opened Anantara Koh Yao Yai Resort & Villas, off the coast of Phuket. With a wealth of experience in the hospitality industry, Ishwara brings a fresh perspective and a passion for excellence to this exclusive property.
Ishwara has a distinguished career within Minor Hotels. His journey began in 2014 at the award-winning Anantara Chiang Mai Resort, where he played a pivotal role in developing the property and establishing it as a leader in both the company and the region.
From 2022, the Indonesian national served as the General Manager at Anantara Ubud Bali, overseeing the pre-opening phase. Ishwara’s international experience also includes serving as the General Manager at the upscale Rayavadee Resort Krabi, as well as holding key positions at Four Seasons Resort Langkawi in Malaysia. His early career included various food and beverage roles at The Regent Singapore and the Four Seasons in Chiang Mai, Bangkok and Jakarta.
Beyond his professional achievements, the hotelier is passionate about music, sports, reading and the art of ikebana. He is also an active collaborator in various corporate social responsibility initiatives, including Run for Hope Singapore, the Terry Fox Run and projects to improve remote schools and build fire barriers in Chiang Mai.
Ishwara holds a Bachelor of Science degree in Hotel and Restaurant Management (with a minor in Business Administration) from the University of North Texas, Denton, USA. Additionally, he completed the Food & Beverage Programme at the National Hotel Institute (BPLP) in Bandung, Indonesia.
June 19 2024
The Ritz-Carlton, Bali Appoints Go Kondo as General Manager
With over 25 years of extensive experience in luxury hospitality spanning across Asia Pacific, Middle East and Europe, Go Kondo brings a wealth of knowledge and global experience to lead the Ladies and Gentlemen of The Ritz-Carlton, Bali.
Go’s career began as a management trainee, where he quickly found his niche in Food and Beverage operations. With dedication and leadership, he progressed through several key positions at luxury properties in Asia Pacific.
Having previously served as the General Manager of W Osaka, Go has opened the first W brand in Japan successfully and has received numerous prestige awards, including the Travel+Leisure Awards 2023 for “Best City Hotel” and “Best General Manager”, The World Luxury Hotel Awards 2023 for “Best Luxury Lifestyle Hotel Global”, “Best Luxury Hotel Japan” and “Best Architectural Design East Asia” and many more. In addition to his day-to-day responsibilities as General Manager, Go chaired the Marriott Business Council for Japan and Guam.
Go is also not new to The Ritz-Carlton brand as he opened The Ritz-Carlton, Kyoto and Doha, and served for Osaka and Bali.
“It is pleasure to be back to The Ritz-Carlton brand and Bali where I served as Hotel Manager seven years ago. I really look forward to working with Ladies and Gentlemen of The Ritz-Carlton, Bali closely and striving to create Ritz-Carlton Mystique for our guests.”, says Go Kondo.
June 19 2024
Centara Boosts Executive Team with Two Senior Appointments
Centara Hotels & Resorts has taken another significant stride forward to becoming a top 100 global hotel company with the addition of two hospitality professionals to its executive team.
Ron Cusiter has been named as Centara’s new Executive Vice President – Commercial, and Percy P. Muncherji has been appointed to the position of Vice President – Design & Technical Services.
Ron joins Centara following his most recent role as Vice President – Global Sales & The Americas with Kempinski Hotels. He has also held senior roles with COMO, Hyatt and Rosewood hotel groups over the course of an impressive career.
“I am delighted to join Centara at this exciting time. As travel and tourism soars, the need for an innovative and effective commercial strategy to underpin brand growth objectives is more critical than ever. I look forward to enabling the world’s travellers to discover Centara’s timeless style of family-centric Thai hospitality, while maximising the benefits to the business and driving the company’s success,” said Cusiter.
Percy will spearhead the innovation and implementation of Centara’s hotel and brand concepts. A qualified architect, he has 30+ years of top-level experience leading many key projects across hotels, luxury condominiums, serviced apartments and more, including as Vice President – Technical Services for Oakwood Asia Pacific.
“High quality architecture and design are at the heart of good hospitality, so I am thrilled to be able to work closely with the entire team at Centara to create new ways to deliver the group’s Thai-inspired guest experiences across every sector of the market. I look forward to driving the evolution of Centara’s popular brand concepts and the creation of new designs that will position the company at the cutting-edge of the hospitality industry,” said Percy.
Thirayuth Chirathivat, Chief Executive Officer of Centara Hotels & Resorts, said: “We are delighted to welcome Ron and Percy to Centara, as we continue to attract the industry’s most exciting talent and raise the bar for professional expertise. As we embark on an era-defining phase of expansion that will introduce our unique style of family-centric hospitality to multiple new markets around the world, I have the utmost confidence that the appointment of these industry experts, who bring with them a wealth of knowledge, will contribute significantly to our success as we strengthen our position in the global hotel industry.”
June 18 2024
Gianni Costa has been appointed General Manager of Four Seasons Hotel Hangzhou at West Lake
Gianni previously served as the Resort Manager of Four Seasons Resort Bali at Sayan for five years, spearheaded initiatives that significantly elevated guest satisfaction and financial performance.
“I am thrilled to lead this beautiful Chinese garden paradise on the shores of UNESCO’s West Lake,” says Gianni. “The resort exudes a vibrant and rejuvenating energy that is palpable. I’m excited to be part of such a remarkable team of people and continue to innovate the guest experience.”
Born in Switzerland, he brings a global perspective, speaking German, Italian and English, and basic French. He began his career in 2001 after earning a Diploma in Restaurant and Hotel Management from the esteemed School of Hotel Management Belvoirpark Zürich HF, Switzerland.
Gianni’s path with Four Seasons began in 2006 as the Restaurant Manager at Biscotti in Four Seasons Hotel Bangkok. His dedication and leadership quickly propelled him through various roles, including Assistant Director of Food and Beverage at Four Seasons Resort Nevis, Director of Food and Beverage in Hong Kong, and Hotel Manager at Regent Singapore, which was managed by Four Seasons at the time.
As Resort Manager at Four Seasons Resort Bali at Sayan, Gianni consistently elevated both guest and employee experiences, contributing to the hotel’s Forbes Five Star rating.
His 23 years of experience in global luxury hospitality make his new role at Four Seasons Hotel Hangzhou at West Lake an exciting new chapter.
In his free time, Gianni enjoys quality family moments, exploring culinary delights, hiking scenic trails and following Formula 1 racing.
FOUR SEASONS HOTEL HANGZHOU AT WEST LAKE
June 18 2024
Six Senses Samui Welcomes Johannes Steyn as the new General Manager
With over 25 years of experience in the international hotel industry, Johannes first joined the Six Senses family in June 2022 as General Manager at Six Senses Con Dao in Vietnam.
Johannes, together with his team, built a strong business platform and a far more integrated brand operation focusing on quality and the guest experience. He has evolved both the host’s and guests’ Six Senses journeys to make connections with brand values and in turn, the results have been impressive.
Johannes started his hospitality journey in the culinary world having been an Executive Chef and Director of Food & Beverage for hotels in Bangladesh, Seychelles, Kuwait, Egypt, Saudi Arabia, Bulgaria, South Africa, and Nigeria, before becoming a General Manager. He has worked for IHG, Anantara, Le Meridien, and Story Hospitality.
Johannes is naturally passionate about cooking and enjoys the outdoors. With his wife, Rose, they will certainly love exploring the wonderful nature, beaches, and mountainous rainforests on Samui island. He can be reached at [email protected]
Six Senses Samui
June 11 2024
Alex Willats has been appointed General Manager at Waldorf Astoria Lusail, Doha
Waldorf Astoria Lusail, Doha has appointed Alex Willats as its new general manager. Willats brings over twenty years of leadership in luxury hospitality to his new role.
Willats has held high-profile roles throughout his career, including deputy general manager at The Ritz London, where he hosted an event for the late Queen Elizabeth’s 80th birthday, attended by then-Prince Charles, now King Charles III. As general manager at Shangri-La Beijing, he led the development of award-winning F&B concepts and directed key initiatives.
He spent over twelve years in Qatar during his formative years, deepening his understanding of the local culture and the country’s rich heritage.
Willats’ return to Qatar in this role marks a homecoming and adds a personal dimension to his professional commitment, the property says.
May 31 2024
Peter Tichy has been appointed General Manager at Radisson Blu Plaza Hotel, Bangkok
With over three decades of comprehensive experience in the hospitality industry, Peter Tichy is set to lead this distinguished hotel into a vibrant new chapter.
His diverse and extensive background equips him well to enhance the hotel’s stature and offerings in the dynamic landscape of Bangkok.
With a robust background that spans several countries including Austria, Germany, Russia, Sweden, Ukraine, Egypt, Nigeria, Vietnam, and now Bangkok, Thailand in 2024. His career has been marked by significant contributions to the hospitality sector, including the successful launch of multiple establishments worldwide.
A graduate of the prestigious Schloss Klessheim Hotel Management School in Salzburg, Peter has also acquired a multitude of hotel management skills from several esteemed institutions, including Cornell University. Beginning his career in Food & Beverage, Kitchen and Finance, Peter has risen through the ranks to spend over 23 years as a General Manager. His experience spans across properties within the Radisson Hotel Group, reflecting a broad and successful leadership journey, making him a familiar face for the Radisson Family.
May 29 2024
Rotana has announced the appointment of Sahiti Gaddam as the corporate VP of Sales
With over two decades of experience in the Middle East’s hospitality sector, Gaddam joins Rotana after serving as regional commercial director for Valor Hospitality, where she managed revenue, marketing, and sales for multi-branded hotels in the Middle East, CIS, and East Asia.
Gaddam’s career features senior leadership roles with luxury hospitality brands such as Jumeirah Hotels & Resorts, Burj Al Arab, and the Taj Hotel Group. As part of Rotana’s expansion strategy to add 30 new properties by 2026, she will spearhead sales development across the company’s existing and forthcoming properties. Her responsibilities include enhancing Rotana’s market position and profitability through strategic sales initiatives and strengthening partnerships with key stakeholders.
May 21 2024
Kempinski Hotels Appoints Barbara Muckermann as Group Chief Executive Officer
Barbara previously was responsible for leading Silversea Cruises (part of Royal Caribbean Group), the world’s largest ultra-luxury and expedition cruise line.
Barbara Muckermann joins the iconic global luxury hospitality brand with 82 hotels in 36 countries at an exciting time, as Kempinski prepares for impressive growth in new regions worldwide and more spectacular properties on the horizon.
The group intends to add another 34 hotels and residences to its portfolio in Europe, the Middle East, Asia and Africa in the coming years and to further secure Kempinski’s legendary global position and standing.
“I could not be more thrilled to be joining Kempinski Hotels as CEO during such a pivotal time for the brand”, says Muckermann on her appointment. “I am delighted to play an integral role in this incredibly iconic brand’s next chapter while honouring its rich history, and very much look forward to working in tandem with amazing colleagues globally to continue to make the Kempinski name synonymous with individual luxury.”
“Barbara has always been at the forefront of luxury, and her proven ability to elevate the guest experience while simultaneously maximising profitability for leading travel brands made her the ideal choice to lead Kempinski Hotels,” said René Nijhof, Chairman of the Board of Directors Kempinski Hotels S.A. “Her dynamic, forward-thinking approach will be vital as we continue to usher in a new era of luxury for our brand. As Barbara takes the helm, she will be the first woman in the company’s 127 years of history to lead this iconic brand.”
During her more than 25 years of hospitality experience, she has successfully expanded sales and profitability as well as significantly upgraded the guest and customer experience for leading global brands in luxury and travel including Loro Piana, MSC Cruises and NCL.
A German native, having lived in Italy, France and the USA, Muckermann is fluent in five languages and is a Doctor in Political Sciences and Economics and holds a joint MBA from Columbia and London Business School.
May 15 2024
Marco Araujo has been appointed General Manager at Conrad Koh Samui
With over two decades of experience in the luxury hospitality industry, Marco brings him with a wealth of expertise and demonstrated leadership capabilities to the team. In his new role, Marco will oversee the commercial and operational performances for Conrad Koh Samui.
Prior to joining Conrad Koh Samui, Marco served as Resort Manager for the award-winning flagship property Waldorf Astoria Ithaafushi Maldives. During his time there, Marco led the Forbes 5-star accreditation for three consecutive years and earned multiple awards. His appointment also marks a welcome return to Conrad Koh Samui, having previously served as the Director of Operations and Commercial Director at the resort from 2017 to 2021.
May 3 2024
Tim Kelly Appointed as Property President of City of Dreams Macau
Tim Kelly boasts an impressive career in the integrated resort industry, with a proven track record of success in managing complex operations. His extensive experience encompasses various aspects of the business, including:
- Operations Management
- Design and Brand Creation
- Construction and Development
- Master Planning
- Entertainment Venue Management
- Funding Multi-Billion Dollar Construction Projects
Known for his entrepreneurial spirit and ability to lead cohesive teams towards achieving successful outcomes, Kelly thrives in fast-paced and creative environments. His expertise extends beyond just operational excellence. He has served on the Forbes Travel Guide – Service Advisory Committee, representing the Asia-Pacific Region, advocating for international Five-Star luxury hotel service and maintenance standards.
Kelly’s impressive credentials include:
- A coveted Lifetime International Honorary Les Clefs d’Or membership
- Former Board Member of the Nevada Hotel Lodging Association
- Instructor at the College of Southern Nevada
He holds an Executive Master’s in Hospitality Administration (MHA) with a specialization in Gaming Track, further solidifying his knowledge base for the unique demands of the integrated resort industry.
Kelly, who began his integrated resort career at MGM Grand in Las Vegas, previously spent almost four-and-a-half years in Macau as Senior Vice President of Resort Operations between 2013 and 2017 before joining Kerzner International where he spent six years overseeing Atlantis Dubai.
He was last year promoted to President of Atlantis for Kerzner International, which placed him in charge of Atlantis resorts in Dubai and Sanya, China.
Also read:
https://www.paullotravel.com/appointments/ (Nov 2 2023)
April 4 2024
Joseph Khairallah Named Area Vice President, Head of Japan, Korea & Micronesia for Hilton
Based in Tokyo, Khairallah will oversee Hilton’s 32 trading hotels and future pipeline growth, as Hilton expands its regional footprint.
Khairallah takes over the role from Timothy Soper, who over the last 12 years led Hilton through record-breaking growth in Japan, Korea and Micronesia – from nine hotels and two brands in 2012, to 32 hotels and six brands today, with another nine in the pipeline, including two Waldorf Astoria properties.
An industry veteran with over 40 years of experience, Khairallah brings a wealth of expertise to his new role. He previously served as Hilton’s vice president of Operations for North China and was instrumental in expanding the company’s presence from 28 to 51 properties. During his tenure, he successfully navigated the challenges posed by the COVID-19 pandemic and strengthened the company’s service proposition and guest satisfaction.
Prior to joining Hilton in 2018, Khairallah led Marcus Hotels & Resorts as President and Chief Operating Officer, post a 30-year career across numerous global roles with Hyatt Hotels Corporation.
“Joe brings a wealth of industry experience and a deep understanding of global and regional markets. I am confident that his time-tested leadership skills and passion for exceptional service will bolster Hilton’s enduring commitment to Japan, Korea and Micronesia,” said Alan Watts, president, Asia Pacific, Hilton. “We also thank Tim for his many years of service towards growing our regional footprint, leading our high-performing team and developing the hospitality leaders of tomorrow.”
“I am thrilled to embark on this new journey as Hilton’s area vice president and head of Japan, Korea, and Micronesia. Understanding and harnessing the unique cultures and opportunities across this incredible region is pivotal for our continued success in these markets, and I look forward to building on Hilton’s storied legacy and leading our team to new heights,” said Joseph Khairallah.
March 9 2024
Jumeirah Appoints Chief Brand Officer to Lead The Evolution of its Brand
Jumeirah Group announced the appointment of Michael Grieve as its new Chief Brand Officer, responsible for spearheading the evolution of the brand as part of its Mission 2030 strategy.
Michael Grieve joins Jumeirah with a solid career building global brands, most recently the renowned luxury Italian fashion house Gucci.
Formerly Vice President Brand and Client for Gucci, leading brand, communications, events and client development across Europe, Middle East, and African marketplaces, Grieve will join Jumeirah in April.
Originally from New Zealand, Grieve’s 16-year career has spanned roles for leading international brands including BMW Group, adidas, and Nike and most recently Gucci in Milan. He comes with a proven track record of delivering business success across iconic international brands and will play an integral role in transforming Jumeirah’s brand, building a robust value proposition and experiential offering to secure Jumeirah’s position as a globally recognised hospitality group as it moves ahead with its plans to double the size of its portfolio by 2030.
Thomas Meier, Interim Chief Executive Officer of Jumeirah, spoke of the new hire: “As part of our Mission 2030 strategic plan, we are building on rich origins to shape a new brand expression of ultra luxury hospitality that will enable our growth in key destinations around the world. As our new Chief Brand Officer, Michael is integral to that journey and brings an outstanding brand building pedigree with a luxury network that will help enable our transition from a regional success story to a global brand with international reach. I’m looking forward to working closely with Michael as we embark on a new era for the Jumeirah brand.”
Grieve’s impressive track record includes brand management for BMW and MINI in New Zealand; the development of global campaigns and retail strategies for the adidas running and basketball businesses; leadership of the Jordan Brand for Nike across EMEA and most recently driving all brand marketing, communications and client engagement activities for Gucci Maison across Europe, the Middle East and Africa.
Michael Grieve said of his new role with Jumeirah: “My passion lies in creating and delivering impactful brand strategies that resonate with diverse and discerning audiences, grounded in authenticity and the brand’s core values. The Jumeirah brand is built from exceptionally strong foundations, and I believe we now have an unparalleled opportunity to define an identity and ultra-luxury experience that sets Jumeirah apart and supports its global growth ambitions. I’m very proud to join Jumeirah on this exciting journey.”
Grieve is one of a number of senior hires made by Jumeirah in the last year as part of its Mission 2030 strategic plan. In 2023, Joanne Behrens was appointed as Senior Vice President of Architecture and Spatial Design, tasked with reshaping Jumeirah’s design philosophy. Niamh O’Connell also joined as Vice President of Wellbeing, focusing on enhancing the wellness experience through lifelong learning, longevity, and inclusivity. Additionally, Bryanne Tait came on board as the Global Senior Director of Sustainability to support ongoing efforts to minimise operational impact to protect people and planet.
March 4 2024
Özgür Cengiz has been appointed Tourism Group Global Wellness Development Director at JOALI Maldives
With a stellar career spanning over 20 years in the hospitality and wellness industry, Özgür was part of the opening team of Richmond Nua Wellness, Turkey’s pioneering wellness resort, followed by a move to Jumeirah in Azerbaijan, where he was appointed to oversee the property’s operations and spa offerings.
His journey in the Maldives began in 2014 at One&Only Reethi Rah as the Director of Spa by ESPA & Fitness. In 2016, Özgür joined the pre-opening team of JOALI brand to open JOALI Maldives, the first art-immersive resort in the Maldives, as the Resort Manager, illustrating strong leadership and success. His Lifelong passion and expertise in wellness opened the path for him to open the first wellbeing island in the Maldives as the General Manager of JOALI BEING. From creating a unique concept to bringing together a network of rare talents and a wealth of unique treatments to the Maldives, Özgür built a brand recognised globally as one of the most celebrated wellbeing brands.
Along with being a member of the Global Wellness Day project, Özgür served as its Ambassador for the Maldives for 7 years. A respected panellist in international wellness circles, he is also one of the Global Spa & Wellness Awards judges. His creative approach and insights regarding new trends are widely appreciated, while his solution-focused approach inspires all those around him.
Tourism Group Managing Director of Gürok Group, Hakan Öztürk, commented about the appointment, “Wellbeing is an integral part of the identity of JOALI as a brand, for our guests and hosts alike. Özgür’s extensive knowledge and passion will truly redefine the wellness offerings for the brand from a broader perspective to take new heights as the JOALI brand portfolio expands”.
In this role, Özgür will overlook the wellness of the tourism group Gürok, the parent company of JOALI. He will be responsible for innovative activations, expansion and strategising the wellness offerings for JOALI BEING and JOALI BEING Cure.
Feb 27 2024
希尔顿任命夏农为大中华区及蒙古业务发展总裁
希尔顿集团宣布任命夏农为大中华区及蒙古业务发展总裁。在加入希尔顿集团之前，夏农曾就职于华住集团，担任集团执行副总裁兼全球高端品牌事业集群首席执行官，在华住集团的扩张和创新战略中发挥了关键作用。夏农于 2024 年 2 月 26 日正式加入希尔顿集团，并常驻于集团上海办公室。
在24年的酒店业职业生涯中，夏农历任多家国际酒店集团的大中华区高管职务，包括喜达屋酒店及度假村集团、凯悦酒店集团和Groupe Pierre Vacances et Center Parcs。在他任职期间对于开发规模的全面扩张、推出新品牌、以及战略合作伙伴关系的建立和稳固都做出了重要贡献。
夏农来自于中国，他将领导希尔顿集团大中华区宏伟的发展战略。目前，希尔顿集团在大中华区拥有超过640间运营酒店及约800间筹建酒店。
“中国有望在未来十年内成为全球最大的旅游市场。我们对于旅游需求和酒店开发的可持续发展势头充满信心，并为夏农加入希尔顿集团大家庭而深感振奋。同时，我们也非常感谢黄德利先生，在其领导之下，希尔顿集团在这个重要市场中取得了瞩目的发展。”希尔顿集团亚太区业务发展高级副总裁陈汉泉（Clarence Tan）说道。
夏农表示：”对于能够有机会助力希尔顿集团在大中华区谱写新的发展华章，我深感荣幸。希尔顿集团在大中华区已经建立了坚实的基础，并持续获得市场领先的业绩表现。这个角色所涵盖的规模和施展空间让我备感振奋，非常期待能在这个关键市场谋划和实现我们增长的雄心壮志。”
希尔顿集团在大中华区的运营酒店覆盖了10大快速发展的品牌，遍布200多个目的地，以满足旅客们的不同需求。
Feb 14 2024
Intercontinental Bali Resort Welcomes Bruno Cristol as the New General Manager
InterContinental Bali Resort is proud to announce the appointment of Bruno Cristol as the new General Manager. With an illustrious career spanning over three decades in the hospitality industry, Bruno brings a wealth of experience and expertise to his new role.
Prior to joining InterContinental Bali Resort, Bruno served as the Area General Manager of IHG Singapore and General Manager of Crowne Plaza Changi Airport. His extensive international experience includes roles in Australia, France, Hong Kong, Malaysia, Philippines, and Singapore, where he has excelled in opening, renovating, and repositioning upscale and luxury properties. Bruno’s contributions have been instrumental in the long-term growth and success of various renowned luxury hotels and resorts.
Bruno’s journey in the hospitality industry began as a Chef, where his passion for diverse cultures, languages, and connecting with people propelled him to excel in fine dining and service. Throughout his career, he has held key roles in launching successful bars, restaurants, and luxury brand hotels, including IHG, where he served as Director of Food & Beverage at InterContinental Carlton Cannes in France.
Prior to his tenure in Singapore, Bruno served as the General Manager of Dusit Thani Manila and worked with esteemed hospitality brands such as Hyatt Hotels, Ritz Carlton, and Shangri-La Hotels and Resorts for more than a decade. His enthusiasm and wealth of experience, particularly in the Asia Pacific region, position him perfectly to drive performance and inspire excellence in the hospitality industry.
Feb 12 2024
Lawrence Ng Has Been Appointed Svp Sales & Marketing at Langham Hospitality Group
Langham Hospitality Group (LHG) proudly welcomes Lawrence Ng as its new Senior Vice President – Sales & Marketing. Stationed at the company’s corporate headquarters in Hong Kong, reporting directly to the group’s Chief Executive Officer, Mr. Ng will spearhead and orchestrate all sales and marketing endeavours globally while also serving on LHG’s executive committee.
The new appointment comes as Shane Pateman vacates the top Sales & Marketing role to take up the posts of Managing Director of The Langham, Huntington, Pasadena and Regional Vice President, Operations – North America.
As the former Vice President of Sales & Marketing, Greater China at Marriott International, Mr. Ng brings a wealth of knowledge and insights to the intricacies of market dynamics and consumer preferences.
Mr. Ng’s appointment is strategically aligned with the group’s commitment to staying attuned to evolving customer needs and ensuring innovative and tailored experiences across its global hotel portfolio.
Jan 6 2024
InterContinental Shanghai Pudong Appoints Mr. Roy Tan as General Manager
IHG Hotels & Resorts have officially appointed Mr. Roy Tan as the General Manager for the InterContinental Shanghai Pudong. In his new role, Roy will be responsible for the overall Hotel Management, Employee Development, Guest Stay Experience, Strategic Business Planning and Brand Recognition.
With over 33 years of Hospitality Business Experience spanning across Singapore, Malaysia, Thailand and China, Roy’s vision of four focus points of Guest Stay Experience, Employee Experience, VIP Reception Experience and Hotel Safety is the key to driving the Business.
Roy joined IHG in 2013 as Director of Food & Beverage, where he spent the past four years at the InterContinental Chongqing and InterContinental Chengdu Global Center whereby, he has also assumed the role of a Cluster Food & Beverage Project Leader.
Prior to Roy’s current appointment, he was the Resident Manager at the InterContinental Chengdu Global Center and subsequently promoted to General Manager at the Indigo Dali Erhai and InterContinental Residences Chengdu City Center.
During his 32 months of leadership at the Residence, he led the Residence to a Financial Metric setting new records in 2023, exceeding both Revenue and GOP budget October YTD. The Residence was awarded the 2022 IHG Q2-Silver Dragon Award, 2022 IHG Green Engage Award, 2022 Ctrip ‘Service Excellent Award’ and 2022 Ctrip ‘Favorite Hotel Collection Award’, 2021 Booking.Com ‘Asia a Pacific (APAC) Award, Employees’ Heartbeat Survey achieved 96 score in 2021 and 100 in 2022.
In his spare time, Roy enjoys Socializing, Traveling, Practicing Yoga of the Breath, watching English Premier League Football matches and, participating and contributing to charity activities.
Book online or call
800 968 111
+86 21 5835 6666
Email: [email protected]
InterContinental Shanghai Pudong
777 Zhangyang Road Pudong Shanghai 200120
上海 浦东 张杨路777号 200120
Jan 5 2023
Hard Rock International Appoints John P. Rees as Senior Vice President of Hotel Operations
Hard Rock International has appointed John Rees as its new Senior Vice President of Hotel Operations. In this role, Rees is responsible for leading and supporting all facets of hotel operations across the Hard Rock International portfolio, including both corporate-managed and franchised locations. Rees reports directly to Jon Lucas, Chief Operating Officer of Hard Rock International.
“We’re thrilled to have John lead the Hard Rock Hotel team as we continue to elevate our position as one of the world’s most recognized global hospitality brands,” said Lucas. “His depth of experience guiding world-class luxury and lifestyle hotels paired with his results driven leadership style makes John an invaluable addition to our company.”
Rees is an accomplished hospitality industry veteran with over 30 years of experience and a multi-faceted skillset to lead operations with excellence. His passion for innovation paired with his extensive experience has inspired him to target industry challenges such as procuring and incubating hospitality talent through impactful leadership programs and ensuring quality control across key hospitality verticals.
Rees completed his hospitality studies at Newbury College and has since gained various certifications in restaurant management, leadership training and wine studies from top accredited institutions and universities such as Cornell University (Restaurant Management) and Wine and Spirits Institute UK. He completed his hospitality training at the Hotel Bellevue Palace in Bern, Switzerland and also holds an Honorary Degree in Culinary Arts from the Long Island Culinary Federation.
His career path began as an Executive Chef where he honed his fine-cooking and leadership skills at some of the world’s most prestigious hotels which led him to take on Food & Beverage Director positions before moving into his current focus in Hospitality Operations. He also previously held senior hotel operations leadership roles at Marriott International and Ritz-Carlton where he managed operations in more than a dozen different countries on four continents. In his most recent role as Vice President of Resort Operations and Guest Experience at Marriott Vacations Worldwide, Rees was responsible for driving operational excellence for over 130 properties and guests worldwide across all disciplines.
“I’m thrilled to join Hard Rock at this pivotal point of the Hard Rock Hotels brand journey,” said Rees. “Our future pipeline of hotel projects is very robust which will allow me to work with my teams to innovate and create more of the special brand touchpoints and guest experiences our fans expect. My goal is to make Hard Rock Hotels feel like the coolest place to stay with the best vibe and where every guest around the world is made to feel like a VIP.”
Dec 20 2023
Phil Payne named Board Chairperson at BWH Hotels
Mr. Phil Payne
BWH Hotels today announced that its Board of Directors has elected Phil Payne as Board Chairperson for 2024. Payne, who previously served as Board Vice Chairperson, brings decades of hospitality experience and over 40 years of BWH Hotels ownership to his role as Chairperson.
Alongside his brothers, Payne has owned and operated six BWH Hotels properties since 1982 — offering the Board a unique perspective as an owner, operator and industry veteran. During his time as an owner, Payne also served as managing member of Best Western Plus Rio Grande Inn, Best Western Governor for Western New Mexico, and member of the brand’s Reservation & Technology Advisory Committee.
Alongside his tenure with BWH Hotels, Payne draws on a variety of experience across other industries. During his professional career, he worked as a CPA and attorney and co-founded a CPA firm in Alaska, and he designed and wrote tax, accounting and financial software systems for various firms.
Payne graduated from Arizona State University with a Bachelor of Science in Business Administration. He later went on to receive a Juris Doctorate from Pepperdine University School of Law.
In addition to electing Payne as Chairperson of the Board, the Board of Directors also elected Steve Wahrlich as Vice-Chairperson and Viral (“Victor”) Patel as Secretary-Treasurer.
Dec 13 2023
Kristen Dalton has been promoted President at the Tripadvisor Core business in Boston
Tripadvisor, Inc. (NASDAQ: TRIP) announced today that Kristen Dalton will be appointed President of the Tripadvisor Core business on January 1, 2024, reporting to Matt Goldberg, CEO of Tripadvisor Group. Dalton most recently served as COO of the Tripadvisor Core business where she has been instrumental in setting the organization’s strategy to transform the business.
Dalton has been with the company since 2019, initially serving as Vice President of FP&A for the Tripadvisor Group where she led the financial and operational planning function. Prior to her appointment to COO, Dalton served as head of Tripadvisor’s Core B2C business, leading the company’s guidance, experiences, flights, vacation rentals, and direct-to-consumer revenue lines. In her new role, Dalton will continue to oversee strategy and operations for the Tripadvisor Core business, including execution across product, technology, sales, and marketing.
With this promotion, Dalton joins other business unit presidents at Viator and TheFork, each taking full accountability for delivering on the strategy of their respective segment and continuing to report to Goldberg.
Prior to Tripadvisor, Dalton served as the Vice President of Finance & Strategy for Vistaprint, Inc., where she oversaw a global team providing leadership to strategy and internal communications teams and leading financial planning and analysis functions. She served as Vice President of Strategy – International Life for Ace Group (now Chubb), a global leader in commercial and personal property and casualty (P&C) insurance, where she drove the strategic planning process for a $1 billion global business unit and international life insurance portfolio. Dalton also held senior leadership roles for AXA, a multi-national insurance provider, Zurich Financial Services, a global life insurance provider, and Houlihan Lokey Howard & Zukin, a leading investment bank.
The Tripadvisor Group operates as a family of brands with the purpose of connecting people to experiences worth sharing. Our vision is to be the world’s most trusted source for travel and experiences. The Company operates across three reportable segments: Tripadvisor Core, Viator, and TheFork. We leverage our brands, technology platforms, and capabilities to connect our large, global audience with partners by offering rich content, travel guidance products and services, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories.
Dec 7 2023
InterContinental Bali Resort welcomes new DOSM
InterContinental Bali Resort has appointed Jeremy Brook as the new director of sales and marketing.
Brook brings a wealth of experience and a track record of success in both sales and marketing strategies. He is adept at fostering strong and productive business relationships and is known for his strong team-building skills.
He has previously worked at InterContinental Danang Sun Peninsula in Vietnam, InterContinental Hong Kong, Bulgari Hotel London, Peninsula Hotels Brand, to name some.
Dec 5 2023
Jennifer Hu Named Vice President for HVS Executive Search Asia Pacific
HVS Executive Search announced the appointment of Jennifer Hu as Vice President based in Melbourne, Australia. Jennifer specializes in senior executive appointments within the Asia-Pacific region’s exciting industries of hotels, restaurants, real estate, and travel and leisure.
With over a decade of experience in hotel and leisure management at prestigious establishments like Ritz-Carlton and Shangri-La, Jennifer seamlessly transitioned into executive recruitment, contributing to the success of organizations across the region over the past 15 years.
A Dutch national and alumna of NHL Stenden University, Jennifer holds a Bachelor’s degree in Hotel Management, combining a strong academic foundation with extensive industry knowledge. Having resided and worked in Asia for more than two decades, Jennifer’s deep understanding of the region’s talent landscape positions her as a valuable asset to HVS Executive Search.
“With Jennifer joining our team in Asia Pacific, she is bringing with her exceptional expertise in the hospitality and leisure market. Her profound insights will significantly benefit our clients within the region and beyond and contribute to the advancement of our brand strategy. We extend our warm welcome to her as a valuable addition to our expanding team.” says Florian Kittler, Managing Director Europe & Asia Pacific at HVS Executive Search.
Beyond her professional achievements, Jennifer is deeply committed to family, exploration, culinary pursuits, and a holistic approach to health and wellness. Her multifaceted interests align with HVS’s commitment to fostering a diverse and vibrant workplace. HVS Executive Search looks forward to the positive impact Jennifer Hu will undoubtedly bring to the organization as she takes on her role as Vice President for the Asia-Pacific region.
Court Williams, Chief Executive Officer, HVS Executive Search comments: “Jennifer brings her deep hospitality industry expertise and network to HVS Executive Search as we continue to expand our international practice. We are confident Jennifer will add great value to our current and future client base in the Asia Pacific region to include an underserved market in Australia.”
Nov 30 2023
Centara appoints Michael Henssler as new Chief Operating Officer
Centara Hotels & Resorts, has strengthened its executive management team with the appointment of Michael Henssler as its new Chief Operating Officer, to oversee the expansion of the company’s diverse global portfolio and support the creation of exceptional guest journeys by blending innovation with Centara’s timeless Thai hospitality.
A hotel industry expert with almost 30 years of experience, Henssler has held senior leadership positions in Europe, the Middle East, and China. A graduate of the prestigious École Hôtelière de Lausanne in Switzerland, he has enjoyed a stellar career to date, largely with Kempinski, the leading European luxury hotel group. There he held such roles as President – China and Managing Director of Key International Hotel Management, the Chinese joint venture. Most recently, Henssler was Kempinski’s Chief Operating Officer – Asia.
As Chief Operating Officer of Centara, Henssler will oversee the company’s commercial, operations, and development divisions. Working alongside the senior executive team, he will add considerable value to the business, helping Centara to double its total portfolio and achieve its five-year goal of becoming a top 100 global hotel operator by 2027. He will strive to deliver new hotel management contracts in dynamic destinations and exciting new international markets, through Centara’s collection of six brands and new sectors, including branded residences and wellness retreats. “Centara is an outstanding company with a proud history and a bright future. It has a balanced portfolio of six distinct hotel brands, all of which have significant potential for growth. Coming from a large family, I deeply admire Centara’s commitment to family values and heartfelt Thai hospitality. I look forward to helping the group extend its warm welcome to even more guests around the world,” commented Mr. Michael Henssler, Chief Operating Officer of Centara Hotels & Resorts. “I am delighted to welcome Michael to the Centara family. With such an impressive career – including extensive experience in key markets such as China and the Middle East – and a proven track record of achieving exceptional results, he is the perfect person to help our company reach our goal of becoming a top 100 global hotel group,” said Mr. Thirayuth Chirathivat, Chief Executive Officer of Centara Hotels & Resorts.
Nov 23 2023
Radek Cais appointed Multi-Property General Manager at Marriott International in Doha
RADEK CAIS appointed as Multi-Property General Manager of Le Royal Méridien Doha, Agora Autograph Collection, and on the horizon, the glamorous Palais Vendôme, Doha, a Luxury Collection located at the doorsteps of the iconic 7-Star ultra-luxury mall Place Vendôme in the vibrant urban hub of Lusail, State of Qatar.
In the opulent and vibrant realm of Lusail, Qatar, where luxury and glamour intermingle, Team One takes immense pride in introducing the distinguished Radek Cais as Multi-Property General Manager for the prestigious Le Royal Méridien Doha, Agora Doha Autograph Collection, and up and coming Palais Vendôme, a Luxury Collection Hotel, all located at the doorsteps of the iconic 7-Star ultra-luxury mall Place Vendôme.
With experience in the luxury hotel business spanning continents and a Master’s Certificate in Hospitality Management from the illustrious Cornell University, Cais brings exceptional expertise in luxury business acumen. His odyssey spans continents in renowned establishments in Canada, China, Latvia, The Netherlands, Sweden, Norway, Bahrain, Saudi Arabia, Egypt and Abu Dhabi
Transitioning from the esteemed “House of Astor” The St. Regis Chengdu, Cais brings his “make the everyday exquisite” appeal to Lusail. His dynamic leadership has led to accolades such as the Top 3 Luxury Hotel spot in Greater China Condé Nast Traveler and the St. Regis 2022 General Manager of the Year. Notably, Cais spearheaded successful launches of The Ritz-Carlton Abu Dhabi Grand Canal and The Nile Ritz-Carlton in Cairo. In China, his legacy shone through iconic establishments such as the 7- star Wanda Reign on the Bund in Shanghai, The Ritz-Carlton Tianjin and St. Regis Chengdu.
Nov 18 2023
Andaz Singapore Has A New Food & Beverage Leadership Team
The first Andaz property in Southeast Asia welcomes new Executive Chef Martin Satow and Director of Food and Beverage Moritz Kam
Andaz Singapore is pleased to announce the appointment of Martin Satow as its new Executive Chef and Moritz Kam as its new Director of Food and Beverage (F&B). The German natives’ new appointments will mark their return to Singapore, having spent time in the city between 2013 and 2019.
With a combined experience of 35 years, Chef Martin and Moritz will be leading the hotel’s culinary and F&B teams respectively to elevate guests’ dining experiences to new heights with fresh perspectives. They will be responsible for providing strategic direction to the property’s culinary and F&B service teams, overseeing the property’s five food and beverage outlets, including 5 ON 25, 665°F, Alley on 25, Mr. Stork, and Bar Square as well as all hotel events in Alley on 3.
Stephan Karl, General Manager at Andaz Singapore: “We could not be more thrilled to welcome Chef Martin and Moritz onboard the Andaz Singapore tribe to join our commitment to deliver fresh and delightful guest experiences. I have confidence that their widespan experiences in different countries as well as across our Hyatt brands will further enrich our reputation as a gastronomic destination in the city, especially since this will be their second appointment in our little red dot.”
Joining the Andaz Singapore tribe as a seasoned culinary expert, Chef Martin brings a wealth of international expertise honed at acclaimed establishments around the world. His Hyatt journey can be traced back to Grand Hyatt Berlin where he joined as a junior sous chef nearly two decades ago in 2007, following which he continued his career in Hyatt properties in Doha, London, Istanbul, and Singapore.
Martin’s inaugural role as Executive Chef was with Grand Hyatt Seoul when he joined them in 2019. Thereafter, Martin was assigned to support Grand Hyatt Jeju as a Culinary Support Specialist before transferring to Park Hyatt Shanghai.
His passion for elevating local and global flavours, underscored by the use of sustainable ingredients and practices, promises to ignite a new dimension in the hotel’s dining offerings. “I am excited to be back in Singapore and look forward to collaborating with my associates and teams, both old and new. Our collective talents will undoubtedly bring forth outstanding experiences that will leave a lasting impression on our guests at Andaz Singapore,” said Chef Martin.
Andaz Singapore is also delighted to welcome Moritz Kam as its new Director of Food and Beverage. Moritz brings a wealth of knowledge and strategic insight to the table, having successfully steered F&B operations in leading hospitality establishments in major cities in Asia.
His journey with Hyatt began in Beijing where he joined the iconic Park Hyatt property in the capital city as a Corporate Leadership Trainee. After about four years in Beijing and Dalian, he moved to Park Hyatt Tokyo to manage the award-winning venue, New York Grill & Bar. In September 2018, Moritz was promoted to the role of Assistant Director of F&B, which he held for the next five years in key Grand Hyatt properties, including in Singapore and most recently, Tokyo.
“It fills me with joyous excitement to experience the rich culture as well as heritage of Singapore, and share my impressions through a fresh perspective. Our Andaz family looks forward to welcoming guests from around the world and conversing with you over food and beverages. Join us in letting the good times roll,” said Moritz.
Occupying Levels 25 to 39 of the DUO Tower, Andaz Singapore is a luxury lifestyle hotel brand by Hyatt Hotels Corporation that inspires fresh perspectives. The first Andaz property in Southeast Asia offers 347 guestrooms and suites, four event venues, and five dining and drinking concepts, with stunning views of the city. Situated at the crossroads of the Kampong Glam, Little India, and Bras Basah Bugis cultural districts—with their intimate shophouse- filled alleyways and atmospheric colours, textures and flavours— Andaz Singapore aims to spark a discovery of the rich culture of Singapore and inspire guests to experience the city from new angles.
Nov 2 2023
Timothy M. Kelly Named President of Atlantis
Atlantis Dubai announced the appointment of Timothy M. Kelly as the President of Atlantis, Kerzner International. This is a testament to Timothy’s outstanding contributions and achievements during his six-year tenure at Atlantis Dubai.
In this brand-new role, Timothy will be responsible for leading and representing the entire Atlantis brand globally. He will continue his responsibilities overseeing the teams in Atlantis, The Palm and Atlantis The Royal in Dubai, and will begin overseeing the team in Atlantis Sanya in China. Timothy will also officially join Kerzner International’s esteemed Executive Team, ensuring the delivery of the entire organisation’s strategy across its multi-award-winning portfolio.
Timothy’s innate ability to lead and inspire his team has ensured that Atlantis, The Palm outperforms year on year. The illustrious Grand Reveal of Atlantis The Royal in January this year set the pace for a stream of awards, including the recent announcement that the newly opened property had been ranked in The World’s 50 Best Hotels list – the only hotel in the Middle East to be featured. From the record-breaking expansion of Atlantis Aquaventure, to the star-studded food and beverage offerings across both properties as well as the roll-out of multiple award-winning sustainability projects including the Atlantis Atlas Project, the achievements under Timothy’s leadership continue to propel the brand forward as a destination that reveals a new and extraordinary experience at every turn.
In his new role, Timothy will also ensure resort operations, design planning, brand alignment, sales and marketing, and people initiatives at all Atlantis properties are carried out to the highest level. Additionally, he will be responsible for representing Kerzner International, while providing mentorship to all General Managers and Executive Leaders under the Atlantis brand.
“Timothy’s appointment acknowledges his inspiring and dedicated leadership, and the incredible successes he has overseen at Atlantis, The Palm, which continues to achieve record growth, and Atlantis, The Royal, which opened to worldwide acclaim and excitement earlier this year, and is already collecting global awards and recognition,” said Philippe Zuber, CEO of Kerzner International. “I am delighted to welcome him to the Executive Team, and confident that under his stewardship, Atlantis will continue to innovate and excite, boldly redefining the luxury resort and entertainment experience for guests around the world.”
Commenting on his appointment, Timothy Kelly, President of Atlantis, said, “I am truly honoured that Kerzner International has placed their trust in me to embark on this exciting chapter ahead. The past six years have been incredible, and there’s been nothing more rewarding than witnessing our brand’s successful growth trajectory. I look forward to an exciting future filled with endless possibilities and continuing to work with our amazing colleagues throughout Kerzner International.”
Before joining Atlantis Dubai, Timothy served in a variety of senior leadership positions, most recently as Senior Vice President of Resort Operations at Wynn Palace, Cotai and Wynn, Macau (SAR). Prior to this, Timothy held the prestigious role of Vice President of Hotel Operations at MGM Grand in Las Vegas, Nevada. It was here that Timothy’s emphasis on guest experience, through the implementation of personalised service strategies, and the introduction of a new brand concept “Skylofts at MGM Grand”, led to MGM Resorts International achieving their first “Forbes Travel Guide Five-Star Award” in the history of the company.
Timothy’s leadership excellence afforded him to be the first representative of Forbes Travel Guide Service Advisory Committee, representing the Asia-Pacific Region, on Five-Star luxury service and maintenance standards. He was also appointed to the Nevada Hotel Lodging Association Board of Directors for six years, lobbying the state legislature supporting the integrated resort industry.
Atlantis
Kerzner International
Oct 27 2023
Adrian Rudin Named Managing Director for the Dusit Thani Bangkok Hotel
Dusit International has appointed Mr Adrian Rudin as Managing Director of two highly anticipated properties in Dusit’s portfolio – the reimagined flagship Dusit Thani Bangkok hotel and ultra-luxury Dusit Residences.
Currently under development opposite Lumpini Park in the heart of Bangkok, where the iconic original Dusit Thani Bangkok hotel once stood, both properties are integral components of Dusit’s most significant project to date – Dusit Central Park – a mixed-use development that will also encompass an office tower, a high-end shopping mall, and a sprawling public rooftop park.
Set to make its grand debut in mid-2024, the new Dusit Thani Bangkok represents a contemporary transformation of the original hotel, which first graced the Bangkok skyline in 1970 as the city’s grandest and tallest edifice, famous for housing Bangkok’s most elegant ballroom.
Drawing inspiration from Dusit’s unique brand of Thai-inspired hospitality, the neighboring Dusit Residences is also dedicated to embracing Dusit’s rich legacy, and promises to offer a seamless fusion of luxury, comfort, and convenience for residents when it opens in early 2026.
Mr. Rudin, a Swiss national, brings over three decades of experience in leading luxury hotels under renowned banners such as Shangri-La and Kempinski Hotels. Positions he has held in his career include, amongst others, Hotel Manager of Shangri-La Singapore, General Manager of Traders Hotel in Singapore, and Opening General Manager of Shangri-La properties in Abu Dhabi and Beijing.
Before joining Dusit, he served as General Manager of Sindhorn Bangkok Kempinski and Vice President of Operations for China and Southeast Asia at Kempinski Hotels, where he managed the operations of 25 Kempinski and NUO Hotels, while providing support for new ventures.
“Being entrusted with the stewardship of these prestigious Dusit properties is both a privilege and an honor,” said Mr. Rudin.
Mr. Rudin holds an Advanced Certificate in Hotel Management from SHL (Schweizerische Hotel Fachschule Luzern) and an Executive Education certificate from Cornell Hotel Management School at Cornell University, New York.
Oct 26 2023
Kempinski Hotels appoints Stuart Dickie as Chief Financial Officer and Member of the Management Board
Kempinski Hotels has appointed Stuart Dickie as Chief Financial Officer (CFO) and Member of the Management Board. In his new role, he will oversee and lead the global financial team and be responsible for all aspects of the financial and risk management of the luxurious hotel group.
“We are excited to welcome Stuart to his new role”, says René Nijhof, Chairman of the Board of Directors of Kempinski Hotels S.A. “Stuart brings with him a wealth of global financial expertise and a proven track in similar positions in international hotel business. We are convinced that with his in-depth experience, he will provide strong financial leadership as we continue to build our company story.”
From 2000 to 2009 Stuart Dickie worked as Director of Corporate Finance at Mandarin Oriental Hotel Group, based in Hong Kong, before he was appointed Chief Financial Officer for the luxury hotel company. After more than eight successful years in this position, he joined Jumeirah Hotels & Resorts in the same function over a period of four years.
In his earlier career, Dickie was a senior manager at PWC in Hong Kong. A British National, Stuart is a chartered accountant, a member of the Association of Corporate Treasurers and has a BA in Business Studies from Sheffield Hallam University.
Oct 23 2023
Giampaolo Ottazzi appointed as General Manager for the first Orient Express Hotels in Rome & Venice
Ottazzi will be responsible for the strategic positioning, development, and operations management of both hotels, which are set to open in 2025.
With over forty years of experience in the luxury hospitality industry, Ottazzi began his career in sales and marketing management roles in Venice at the CIGA Hotel, in Portofino at Hotel Splendido, in Florence at Villa San Michele, in Como at Villa d’Este, and in 2000, moved onto General Manager of Villa La Massa Hotel in Florence. In 2008, he served as General Manager of Belmond Hotel Cipriani in Venice for more than twelve years before his most recent position as General Manager of Hotel De Russie in Rome where he began in 2021.
The prestigious arrival of Orient Express Hotels in Rome and Venice mark the establishment of the brand in Italy, a significant milestone for Orient Express as well as for, Arsenale, expert in luxury hotels and hospitality, who strive to promote Italian assets in the hospitality sector.
Omer Acar, CEO Raffles & Orient Express, says “Celebrating a pivotal moment, we welcome Giampaolo Ottazzi, an expert in luxury hospitality, in leading our Rome and Venice hotels set to open in 2025. ”
Paolo Barletta, CEO of Arsenale S.p.A, affirms “We are pleased to begin this journey together with Giampaolo. His expertise and deep knowledge of the sector in Rome and Venice’s city will be crucial elements to give even more value to a unique historical asset like Minerva and Palazzo Donà Giovannelli.”
Oct 20 2023
Senna Fernandes to head Macau tourism office for 2 more years
According to an announcement published on Wednesday in Macau’s Official Gazette, Ms Senna Fernandes has been appointed for an additional 24-month term as director of the Macao Government Tourism Office, a body also known as MGTO. Her new term starts on December 20.
Ms Senna Fernandes was first sworn into office as director of the tourism department in December 2012, initially for a one-year term. She has been reappointed for successive terms since.
The Macau government has a stated policy aim of encouraging its casino concessionaires to draw more of their customers from markets beyond China. That effort is to be coordinated with MGTO’s own promotional activities.
Prior to Covid-19, Macau was overwhelmingly a Chinese tourism market, with mainland China and Hong Kong accounting for 89.6 percent of Macau’s 39.4-million visitor arrivals in 2019, according to Macau government data.
Macao Government Tourism Office
Sept 20 2023
Manish Nambiar appointed Managing Director of Siam Kempinski Hotel Bangkok and Vice President Operations, South East Asia Kempinski Hotels
A veteran hotelier with almost 20 years of experience with Kempinski, he joins one of Kempinski’s flagship properties from his executive role as Area General Manager of Africa since 2021. In his previous position, he oversaw the operations of all Kempinski properties in the Africa region and was based at Kempinski Hotel Gold Coast City Accra, in Ghana.
Manish started his career path with Kempinski S.A. as a food and beverage specialist in Tanzania, East Africa in 2004 and enhanced his expertise by opening various Kempinski properties in the Middle East and Africa.
As the Vice-President of Operations for South East Asia, Manish will be responsible for the execution of operations, including service, operational brand standard delivery and the quality of all Kempinski hotels in the region. He will be based at Siam Kempinski Hotel Bangkok and will lead four other stellar properties in South East Asia.
‘I am proud to join an iconic landmark and flagship property of Kempinski and contribute to Thailand’s incredible reputation for warm hospitality and Bangkok’s dynamic hospitality community’, he said.
Like all hotels of the luxurious European hotel group, Siam Kempinski Hotel Bangkok is a member of the Global Hotel Alliance (GHA), the world’s largest alliance of independent hotel brands, and offers a wide variety of benefits to members through the KEMPINSKI DISCOVERY Loyalty Programme.
Kempinski